Ashantara.8731 Posted March 6, 2018 Share Posted March 6, 2018 I currently cannot sign into the GW2 Support page. It just reloads the page but won't let me sign in.I already deleted all related cookies, to no extent.Edit: I am using the latest version of Firefox. Link to comment Share on other sites More sharing options...
Kong.3280 Posted March 6, 2018 Share Posted March 6, 2018 @Ashantara.8731 said:I currently cannot sign into the GW2 Support page. It just reloads the page but won't let me sign in.I already deleted all related cookies, to no extent. Please fix.Working fine for me. Try a different browser. What are you using? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted March 6, 2018 Author Share Posted March 6, 2018 @"Kong.3280" said:Working fine for me. Try a different browser. What are you using?Firefox, and never had this issue before. Also, there has not been an update of FF in two weeks, so I doubt it's that.This is what the browser URL changes to when I click the "Sign in" link on the Support page:https://help.guildwars2.com/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.guildwars2.com%2Fhc%2Fen-us&locale=1 Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted March 7, 2018 Share Posted March 7, 2018 @Ashantara.8731 said:Firefox, Also, there has not been an update of FF in two weeks, so I doubt it's that.Since it's really easy to try another browser, why not double check? Sometimes software behaves unexpectedly. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted March 7, 2018 Author Share Posted March 7, 2018 @Illconceived Was Na.9781 said:Since it's really easy to try another browser, why not double check? Sometimes software behaves unexpectedly. Sorry, I was completely engulfed with the latest episode yesterday. ;)It is indeed a browser related issue. The link converts/redirects correctly to the login session URL in another browser (Chrome). Hmph. I had to copy said URL from Chrome to FF in order to be able to log in using the latter.Anyone have a fix? Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted March 7, 2018 Share Posted March 7, 2018 @Ashantara.8731 said:@"Illconceived Was Na.9781" said:Since it's really easy to try another browser, why not double check? Sometimes software behaves unexpectedly. Sorry, I was completely engulfed with the latest episode yesterday. ;)That's a good thing :) Glad you're enjoying it (or at least, distracted by it).It is indeed a browser related issue. The link converts/redirects correctly to the login session URL in another browser (Chrome). Hmph. I had to copy said URL from Chrome to FF in order to be able to log in using the latter.I use a couple of plug-ins that sometimes interfere with some sites ability to convert links, usually because the site uses some complicated redirect system... and my plug-ins attempt to prevent that.Anyone have a fix?I stopped signing into the support site. If I have a request/report, I submit it anonymously and track progress via email. It's not a "fix," but a work-around that works for me. Link to comment Share on other sites More sharing options...
Kong.3280 Posted March 7, 2018 Share Posted March 7, 2018 @Ashantara.8731 said:@Illconceived Was Na.9781 said:Since it's really easy to try another browser, why not double check? Sometimes software behaves unexpectedly. Sorry, I was completely engulfed with the latest episode yesterday. ;)It is indeed a browser related issue. The link converts/redirects correctly to the login session URL in another browser (Chrome). Hmph. I had to copy said URL from Chrome to FF in order to be able to log in using the latter.Anyone have a fix?What version of Firefox are you using and what addons/plugins do you have installed?I'm using Firefox Quantum 58.0.2 64bit, no issues for me. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted March 7, 2018 Author Share Posted March 7, 2018 Firefox 58.0.2 (64-bit) with these add-ons:Avast Online SecurityAdblock PlusPrivacy BadgerColorZillaHTML ValidatorWeb Developer Link to comment Share on other sites More sharing options...
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