Upgrade Extractor does not work

[Yunjii Sun.3512]

Hello,

I bought an Upgrade Extractor from the Gem Store to retrieve sigils from a soulbound greatsword but it doesn't work.

If I try to drag and drop the greatsword to the extractor window, the windows gets red.

It doesn't seem as a correct behavior, especially if you read the extractor description: "This tool will remove the upgrades from any item, etc."

If this is a bug, please fix it. If this is working as intended, then please give me a refund since the description is misleading.

Best regards.

[derd.6413]

it's usually cheaper to buy the sigil of TP then a upgrade extractor. but this is likely a weird bug or something

[Inculpatus cedo.9234]

For refunds, or any other assistance, you will need to contact the CS Team. You can use the 'Support' link above/below to do so.

Good luck.

[Amanda Whitemoon.6173]

any items you got as a story reward or instant lvl 80 rewards cannot be salvaged or used by the extractor. i had it with an armor. they should put a notification on those items that they cannot be extractaed or salvaged.

[Faith.3807]

Reviving a dead post, but this is still an issue. For me, however, it doesn't work with ANY item, regardless of whether it's a story reward, crafted, from a box, etc.