Saria.1460 Posted April 24, 2019 Share Posted April 24, 2019 Having the same problem today. With the added fun of wanting to buy the time limited War Eternal Supplies, which gets more expensive in a few days. I've submitted a ticket, I hope they get back to me soon. Link to comment Share on other sites More sharing options...
QueenKeriti.5176 Posted April 24, 2019 Share Posted April 24, 2019 @Saria.1460 said:Having the same problem today. With the added fun of wanting to buy the time limited War Eternal Supplies, which gets more expensive in a few days. I've submitted a ticket, I hope they get back to me soon. They got back to me in <24 hours with a ticket submitted on Easter, so hopefully they'll get to you pretty quick! Link to comment Share on other sites More sharing options...
Peyoux.9125 Posted April 25, 2019 Share Posted April 25, 2019 @"CheesecakeChiari.7154" said:They got back to me in <24 hours with a ticket submitted on Easter, so hopefully they'll get to you pretty quick!Do you mind if I ask you what was the CS solution or what they told you? I tried buying gems for the War Eternal Supplies item and got "Unfortunately an error has ocurred. Please try again later!" message for half a second, sent a ticket and support got back to me in less than 24 hours but they said there wasn't any issue and told me to try again, and sadly I'm still unable to buy gems even though other people in my household using the same cc on the same pc have been able to on their respective accounts. Link to comment Share on other sites More sharing options...
Etria.3642 Posted April 26, 2019 Share Posted April 26, 2019 My daughter had this too; they got back to her the same day and the next day she could buy gems. They did NOT say what the problem was. I'm guessing (just a guess) that it was because she visited me during SAB but lives in Texas. So it may have looked like her account was compromised. Link to comment Share on other sites More sharing options...
Sylvia.4213 Posted April 26, 2019 Share Posted April 26, 2019 I can't buy gems either. Instead of going to the checkout page I get redirected to the purchase page again. Link to comment Share on other sites More sharing options...
Insanity.1054 Posted April 26, 2019 Share Posted April 26, 2019 Same, just raised a ticket. Link to comment Share on other sites More sharing options...
Nol Fran Shee.1285 Posted April 29, 2019 Share Posted April 29, 2019 For several days now I've tried to buy gems (with real $) and both credit card and paypal are rejected with a very generic error message (that is hard to read because it disappears too quickly).Is anyone else experiencing the problem? Link to comment Share on other sites More sharing options...
Etria.3642 Posted April 29, 2019 Share Posted April 29, 2019 It's a common occurrence, just put in a ticket, they handle it within a few hours. Link to comment Share on other sites More sharing options...
Payloss.6052 Posted April 30, 2019 Share Posted April 30, 2019 so i got the deluxe upgrade after playing to lvl 70 i got everything except the gems is this normal to take a few days and on the black lion trading it keeps saying requires verification unlocked in 4 days for the last week Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 30, 2019 Share Posted April 30, 2019 Gems are included with an Ultimate Edition purchase. No Gems in the Deluxe package.Ultimate Gems take ~72 hours to arrive. Verification email should arrive; have you checked your spam and junk folders?To access the Black Lion Trading Post: Five daysThe trading post limits (ability to buy or sell certain items) is removed 5 days after purchasing an expansion.https://wiki.guildwars2.com/wiki/Account#LimitationsIf you continue to have issue, you can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Welcome to Tyria, and good luck. Link to comment Share on other sites More sharing options...
Payloss.6052 Posted April 30, 2019 Share Posted April 30, 2019 Yeah sorry was the Ultimate. i just checked and it is only 3 days now thanks you for replying Link to comment Share on other sites More sharing options...
QueenKeriti.5176 Posted May 5, 2019 Share Posted May 5, 2019 @Peyoux.9125 said:@"CheesecakeChiari.7154" said:They got back to me in <24 hours with a ticket submitted on Easter, so hopefully they'll get to you pretty quick!Do you mind if I ask you what was the CS solution or what they told you? I tried buying gems for the War Eternal Supplies item and got "Unfortunately an error has ocurred. Please try again later!" message for half a second, sent a ticket and support got back to me in less than 24 hours but they said there wasn't any issue and told me to try again, and sadly I'm still unable to buy gems even though other people in my household using the same cc on the same pc have been able to on their respective accounts.They didn't tell me the problem/solution. Just that they fixed it; same for my husband's account. I know I'm days late on this, but I do hope you got it figured out! Link to comment Share on other sites More sharing options...
Astronaute.6743 Posted May 12, 2019 Share Posted May 12, 2019 Same issue here, I already opened a ticket they told me that something was fixed, what exactly was the issue for god sake??How about you start communicating with us and tell us exactly what the issue is and how you are sorry and working on it at least? No? I waited few days and now I tried to actually purchase the gems, same exact error...Opened another ticket.I tried using Paypal and credit cart, same issue.It's definitely not my bank or Paypal blocking the transaction. They are using a very buggy payment service it seems.Well, I wanted to show gratitude by buying some gems and now I'm just frustrated. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 12, 2019 Share Posted May 12, 2019 The CS Team isn't the one that blocks purchase. It is the payment provider, Digital River. If DR does not share their reasoning, you can't expect the CS Team to make up a reason to tell you.DR handles millions and millions of transactions; we are probably lucky it gets fixed so rapidly. Link to comment Share on other sites More sharing options...
ArenaNet Staff Stephane Lo Presti.7258 Posted May 13, 2019 ArenaNet Staff Share Posted May 13, 2019 @"Astronaute.6743" said:Well, I wanted to show gratitude by buying some gems and now I'm just frustrated.We're sorry you're having troubles! Looking at your support ticket, it seems that the issue was fixed fairly quickly. I want to take this opportunity to remind everyone that we have a long Knowledge Base article that gives you some general information about payment issues: https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gems Link to comment Share on other sites More sharing options...
artley.5267 Posted May 15, 2019 Share Posted May 15, 2019 I Can not buy any gems when i try to order with my Credit Card i get a brief message that just flashes that there was some kind of Error. When i try and use Paypal i get a message saying sorry this offer is no longer available. So i don't know what is going on.Just take my money :astonished: Link to comment Share on other sites More sharing options...
Skiravor.1257 Posted May 16, 2019 Share Posted May 16, 2019 Same as the guy above. My bank is not even receiving the traffic from Digital River. Link to comment Share on other sites More sharing options...
Tora.7214 Posted May 16, 2019 Share Posted May 16, 2019 i have bought gems in the past no problem, but recently i been unable to even see the Buy Gems tab, each time i try i get an error that says "Unfortunally an error has occurred. Please try again later!". i try redeeming a 2k gems code i bought but the Select Language tab doesnt show any language and the Redeem button stays grayed outI had a hunch and tried loging in with a VPN and aparently my suspictions were right, Venezuela seems to have been removed from the list of billing countries and banned from making gem purchases. if i select another country trough a VPN i do get payment options but im not sure if buying this way will get me banned. and if i try to redeem the code with a vpn im able to select language but after hitting Redeem i get an error message saying that something is wrong with the code (but it isnt i bought it from amazon )I´ve sent a ticket to see if i can have some dev help, its not my fault i live in this piece of work country, its enought with the quality of life we have to go trough daily but why it must also affect me on my favorite game? Link to comment Share on other sites More sharing options...
Crash Kid Kona.4560 Posted May 16, 2019 Share Posted May 16, 2019 Throwing my hat in here, same issues as everyone else in this post for the last 5 months, Paypal and credit card both get Unfortunately an error has occured, just put a support ticket in. Here's to hoping it gets fixed fast because the items that I want leave the shop, or I'll have to spend this $100 elsewhere. Link to comment Share on other sites More sharing options...
Tix.7618 Posted May 16, 2019 Share Posted May 16, 2019 Also came back to the game to play through PoF and LS4 but cannot buy gems to get the things - confirmed bank isn't getting hit at all. Submitted a ticket this morning but have not heard back yet. Link to comment Share on other sites More sharing options...
Crash Kid Kona.4560 Posted May 17, 2019 Share Posted May 17, 2019 17 hours later, still no response to my ticket. Everyone who got responses in a few hours are super lucky. :( Link to comment Share on other sites More sharing options...
Tora.7214 Posted May 17, 2019 Share Posted May 17, 2019 @Crash Kid Kona.4560 said:17 hours later, still no response to my ticket. Everyone who got responses in a few hours are super lucky. :(same here :/ allready a day and no answer to my ticket :c Link to comment Share on other sites More sharing options...
Yuptastical.3268 Posted May 18, 2019 Share Posted May 18, 2019 @Tora.7214 said:@Crash Kid Kona.4560 said:17 hours later, still no response to my ticket. Everyone who got responses in a few hours are super lucky. :(same here :/ allready a day and no answer to my ticket :cSame boat here :anguished: , had the same issue 5 months ago and got it fixed by CS, sad to see its back and not as prompt of a response this time Link to comment Share on other sites More sharing options...
artley.5267 Posted May 18, 2019 Share Posted May 18, 2019 @artley.5267 said:I Can not buy any gems when i try to order with my Credit Card i get a brief message that just flashes that there was some kind of Error. When i try and use Paypal i get a message saying sorry this offer is no longer available. So i don't know what is going on.Just take my money :astonished: Working now after sending a ticket in on the 16/5. 2 days later.Thank you Link to comment Share on other sites More sharing options...
CrushEm.4708 Posted May 18, 2019 Share Posted May 18, 2019 Alt account here, unable to buy gems. My main account can buy them just fine using the same billing method, so this is clearly an account-related problem Anet needs to fix. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now