eulaula.7168 Posted November 17, 2018 Share Posted November 17, 2018 Just transfered from wow, this is a good game indeed, however..At 10:40+pm Nov 17, "Eulaula.7168" i was just checking my purchasing history and accidentally purchased the outfit that i already purchased today and repeatedly paid 700 gems for Nature's Oath Outfit, and i am just stupid "click take all" without sending it back to the seller, please help me to cancel it, as i found no way i can sell it to other user nor cancel the order.I have not used, unlocked, or consumed the item... the item is still in my character "Eulaeula"The item you purchased : Nature's Oath OutfitA wiki link of the item in question (if available): https://wiki.guildwars2.com/wiki/Nature%27s_Oath_OutfitWhen you bought the item: around At 10:40+pm Nov 17The currency type you spent: 700 gemsThe total amount you spent: 700 gemsA detailed description of your situation:Please only cancel my repeated order of Nature's Oath Outfit, as i only need 1 outfit of Nature's Oath OutfitPlease do not cancel my expansion, as i love them!Sincerely, Please helphttps://help.guildwars2.com/hc/en-us/articles/360010367674?input_string=accentially+bought+an+outfit+twice%2C+please+help+to+cancel+the+last+transaction+and+send+me+back+the+gemhttps://help.guildwars2.com/hc/en-us/requests/7142371waiting for those gems back and those from ultimate bundle to purchase the wedding outfit and WL2+3... hope you guys have good gaming and welcome to join me! Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 17, 2018 Share Posted November 17, 2018 you have to put in a support ticket.if you cant sign in try a diffrent browser or just send in a ticket anonymoushttps://help.guildwars2.com/hc/en-us Link to comment Share on other sites More sharing options...
eulaula.7168 Posted November 18, 2018 Author Share Posted November 18, 2018 GM asked me if only i could destroy the package before he can return the gem to me. Is it normal >.<? I just afraid of destroying it will be a state of used or consumed the item which violate the condition of return.Below is the GM's answer.Hey there eula,Thanks for the patience while we reach out to everyone. I just got your ticket about spending gems on a second Natures outfit >__<. I can understand wanting to get this refunded as you can only use one. On this end I was able to get the gems returned to you, but on your end there is one request that I must make. Please destroy the second Natures outfit.Please let us know if there is anything else we can look into for you.Regards,GM Drommen JuvelGuild Wars 2 Support Teamhttp://help.guildwars2.com/ Link to comment Share on other sites More sharing options...
eulaula.7168 Posted November 18, 2018 Author Share Posted November 18, 2018 Yeah, the gems has returned and i just destroyed the outfit. Mark as experience.Great thanks to the community and the GM. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted November 18, 2018 Share Posted November 18, 2018 Super. Glad it worked out for you. Thanks for updating us with the news :) Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 18, 2018 Share Posted November 18, 2018 Yea they always as you to destroy it so they can see you dont use it anymore Link to comment Share on other sites More sharing options...
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