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Cant buy gems

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this happened like a year ago ever since that 1 time i had card chargeback.you guys banned me from purchasing anything in gw2/gw1.i contacted support but they gave me a useless answer such as "buy gem cards"i cant always but gemcards nor need 2000 gems.ive been support the game with purchases ever since gw1 and never had issues.and in gw2 i was supporting the game almost on a monthly base.do you really wish to lose a veteran supporter just cus of 1 problem over a decade?

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