Darkk.3018 Posted August 31, 2020 Share Posted August 31, 2020 Hi SupportI tried to buy an alt account today, but I wasn't emailed the serial code. The "thank you page" also didn't contain the serial code for some reason (I have a printed copy).I tried to put in support ticket, but this was hard without a serial code. The box says I could leave the field blank, but when I did, I got the message in the linked image. Please can you let me know how to contact you about the issue? I bought two other alt accounts fine today.https://imgur.com/PeAFhrWThank you Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 31, 2020 Share Posted August 31, 2020 Another poster with this issue just typed in a random Serial Key, just so he could submit his/her ticket. Link to comment Share on other sites More sharing options...
Darkk.3018 Posted August 31, 2020 Author Share Posted August 31, 2020 Thank you, this worked. Hope this can be resolved before the 50% off sale is over. Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted August 31, 2020 Share Posted August 31, 2020 @Inculpatus cedo.9234 said:Another poster with this issue just typed in a random Serial Key, just so he could submit his/her ticket.Didn't you help another purchaser which said he/she didn't get any serial code for some time ago here on this site? I believe your answer at that time where something that a new purchase will take some time to go through before buy get a serial code or can access game as a security measure against credit card fraud and that like.@"Darkk.3018" Did you see any fine print about how serial code will be sent or added to your account (ANet)? Did you check if you have digitally got a serial code added here: https://account.arena.net/loginWhen you log in you should be able to see all your games (guild war 1 and guild wars 2 and all expansion packs). Can you access this page and download client from this page? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 1, 2020 Share Posted September 1, 2020 @ShadowCatz.8437 said:@Inculpatus cedo.9234 said:Another poster with this issue just typed in a random Serial Key, just so he could submit his/her ticket.Didn't you help another purchaser which said he/she didn't get any serial code for some time ago here on this site? I believe your answer at that time where something that a new purchase will take some time to go through before buy get a serial code or can access game as a security measure against credit card fraud and that like.@"Darkk.3018" Did you see any fine print about how serial code will be sent or added to your account (ANet)? Did you check if you have digitally got a serial code added here: https://account.arena.net/loginWhen you log in you should be able to see all your games (guild war 1 and guild wars 2 and all expansion packs). Can you access this page and download client from this page?I did not.Serial Keys can take some time to arrive, and if they do not arrive, one must contact the CS Team.For this particular thread/issue, the advice was pertaining to said contact with the CS Team. Link to comment Share on other sites More sharing options...
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