Enchantress.4863 Posted December 23, 2020 Share Posted December 23, 2020 game was working fine, then crashed. now i cant even open it. i keep getting a box that says"a serious error has occurred that prevents the program from continuing to run. you can help us prevent this error from occurring in the future by reporting it."ive reported it but have unable to get back into the game for an hour now. ive changed my wifi to see if that was the issue but no luck Link to comment Share on other sites More sharing options...
Enchantress.4863 Posted December 24, 2020 Author Share Posted December 24, 2020 i have tried to uninstall and reinstall but when i go to reinstall it comes up with the same error message"a serious error has occurred that prevents the program from continuing to run. you can help us prevent this error from occurring in the future by reporting it." Link to comment Share on other sites More sharing options...
Raffrey.5271 Posted December 24, 2020 Share Posted December 24, 2020 Try this - https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-ClientIf the problem remains after that, submit a ticket. Link to comment Share on other sites More sharing options...
Enchantress.4863 Posted December 24, 2020 Author Share Posted December 24, 2020 thank you!!! its installing now! fingers crossed ! Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted December 24, 2020 Share Posted December 24, 2020 General tip: There are known Windows updates that can potentially corrupt files, including games. You should always google the last installed KBs when stuff starts acting up weird out of the blue.Second tip: Never install games under Program Files. Create a separate Games folder, preferably on a non-OS partition. Link to comment Share on other sites More sharing options...
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