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Nonstop crashing

Einlanzer.1627Einlanzer.1627 Member ✭✭✭✭
edited September 3, 2020 in Account & Technical Support

This is my friend's log ; her client crashes her computer to the point that the game is virtually unplayable and it's a fairly recent phenomenon on that computer. Any help would be appreciated.

--> Crash <--
OOM: Heap, bytes=32864,
App: Gw2-64.exe
Pid: 7064
BaseAddr: 00007FF7FB730000
ProgramId: 101
Build: 98883
When: 2019-08-29T07:15:30Z 2019-08-29T02:15:30-05:00
Uptime: 1 days 6:10:32
Flags: 0

--> System <--
Name: b948a3b6
IpAddr: 192.168.1.20
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 334MB/12221MB 2%
Paged: 0MB/49085MB 0%
Virtual: 134166336MB/134217727MB 3%
Load: 97%
CommitTotal: 49085MB
CommitLimit: 49085MB
CommitPeak: 49085MB
SystemCache: 315MB
HandleCount: 39513
ProcessCount: 114
ThreadCount: 1056

--> Process Memory <--
Private: 47006MB
WorkingSet: 9753MB
PeakWorkingSet: 10915MB
PageFaults: 20533493

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 1855.18 6207621
Programmer Data 1691.37 6039619
Engine 1272.57 5873547
Gr 1135.44 5850719
Gr Texture 1087.16 5833746
Game 290.95 156306
Content 214.31 55992
Model-Programmer 118.51 9006
Uncategorized 103.59 165738
Collections 87.00 804
Dictionary 86.79 307
Text 59.14 5820
Art Assets 53.73 1441
VRAM 51.35 8732
Composite Models 50.16 658
Character Models 50.16 658
Composite Tex Pool 42.82 148
Composite Tex 42.82 148
Gr Umbra 41.02 1502
I/O 27.53 481
Archive 26.23 42
VRAM - UI Textures 22.24 444
Audio 17.09 8946
Audio FMOD 12.66 8734

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Gr Texture 1087.16 5833746
Content 214.31 55992
Model-Programmer 118.07 6800
Uncategorized 103.59 165738
Dictionary 86.79 307
Text 59.14 5820
Composite Tex Pool 42.82 148
Gr Umbra 41.02 1502
Archive 26.23 42
VRAM - UI Textures 22.24 444
Audio FMOD 12.66 8734
VRAM - DDI Shader 11.69 8234
Composite 11.52 1747
VRAM - Model Tex Uncat 10.33 17
Composite Packfile 7.29 117
Collide Havok 6.49 823
Frame 6.25 97
Game 4.99 31851
Audio 4.44 212
Debugging 4.00 2
Gr 3.03 123
VRAM - Composite Tex 2.75 7
VRAM - World Map Tex 2.19 16
Model Packfile Uncat 2.18 30

--> DllList <--
C:\Program Files\Guild Wars 2\Gw2-64.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
C:\WINDOWS\System32\KERNEL32.DLL
C:\WINDOWS\System32\KERNELBASE.dll
C:\WINDOWS\System32\USER32.dll
C:\WINDOWS\System32\win32u.dll
C:\WINDOWS\System32\GDI32.dll
C:\WINDOWS\System32\gdi32full.dll
C:\WINDOWS\System32\msvcp_win.dll
C:\WINDOWS\System32\ucrtbase.dll
C:\WINDOWS\System32\ADVAPI32.dll
C:\WINDOWS\System32\msvcrt.dll
C:\WINDOWS\System32\sechost.dll
C:\WINDOWS\System32\RPCRT4.dll
C:\WINDOWS\System32\WS2_32.dll
C:\WINDOWS\System32\WINTRUST.dll
C:\WINDOWS\SYSTEM32\VERSION.dll
C:\WINDOWS\System32\MSASN1.dll
C:\WINDOWS\System32\CRYPT32.dll
C:\WINDOWS\SYSTEM32\WTSAPI32.dll
C:\WINDOWS\SYSTEM32\WINMM.dll
C:\WINDOWS\System32\PSAPI.DLL
C:\WINDOWS\System32\ole32.dll
C:\WINDOWS\System32\combase.dll
C:\WINDOWS\SYSTEM32\winmmbase.dll
C:\WINDOWS\System32\bcryptPrimitives.dll
C:\WINDOWS\System32\cfgmgr32.dll
C:\WINDOWS\System32\OLEAUT32.dll
C:\WINDOWS\System32\SHELL32.dll
C:\WINDOWS\System32\shcore.dll
C:\WINDOWS\System32\windows.storage.dll
C:\WINDOWS\System32\shlwapi.dll
C:\WINDOWS\System32\kernel.appcore.dll
C:\WINDOWS\System32\profapi.dll
C:\WINDOWS\System32\powrprof.dll
C:\WINDOWS\System32\FLTLIB.DLL
C:\WINDOWS\SYSTEM32\MSACM32.dll
C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.950_none_2c28970c8afc4dae\gdiplus.dll
C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.950_none_f953b71930945fe1\COMCTL32.dll
C:\WINDOWS\SYSTEM32\USP10.dll
C:\WINDOWS\SYSTEM32\MSIMG32.dll
C:\WINDOWS\SYSTEM32\Secur32.dll
C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
C:\WINDOWS\SYSTEM32\SSPICLI.DLL
C:\WINDOWS\System32\IMM32.DLL
C:\WINDOWS\SYSTEM32\dbghelp.dll
C:\WINDOWS\system32\uxtheme.dll
C:\WINDOWS\System32\imagehlp.dll
C:\WINDOWS\SYSTEM32\CRYPTSP.dll
C:\WINDOWS\system32\rsaenh.dll
C:\WINDOWS\SYSTEM32\bcrypt.dll
C:\WINDOWS\System32\clbcatq.dll
C:\WINDOWS\SYSTEM32\ntmarta.dll
C:\WINDOWS\System32\MSCTF.dll
C:\WINDOWS\system32\dwmapi.dll
C:\WINDOWS\system32\napinsp.dll
C:\WINDOWS\system32\pnrpnsp.dll
C:\WINDOWS\system32\NLAapi.dll
C:\WINDOWS\System32\mswsock.dll
C:\WINDOWS\SYSTEM32\DNSAPI.dll
C:\WINDOWS\System32\NSI.dll
C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
C:\WINDOWS\System32\winrnr.dll
C:\WINDOWS\System32\fwpuclnt.dll
C:\Windows\System32\rasadhlp.dll
C:\WINDOWS\System32\TextInputFramework.dll
C:\WINDOWS\System32\CoreUIComponents.dll
C:\WINDOWS\System32\CoreMessaging.dll
C:\WINDOWS\SYSTEM32\wintypes.dll
C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll
C:\WINDOWS\SYSTEM32\d3d9.dll
C:\WINDOWS\SYSTEM32\gpapi.dll
C:\Windows\System32\cryptnet.dll
C:\WINDOWS\SYSTEM32\WINNSI.DLL
C:\WINDOWS\system32\apphelp.dll
C:\WINDOWS\SYSTEM32\DPAPI.dll
C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvd3dumx.dll
C:\WINDOWS\SYSTEM32\nvapi64.dll
C:\WINDOWS\System32\SETUPAPI.dll
C:\WINDOWS\SYSTEM32\dxgi.dll
C:\WINDOWS\SYSTEM32\WINSTA.dll
C:\WINDOWS\SYSTEM32\dcomp.dll
C:\WINDOWS\System32\MMDevApi.dll
C:\WINDOWS\System32\PROPSYS.dll
C:\WINDOWS\System32\DEVOBJ.dll
C:\WINDOWS\SYSTEM32\wdmaud.drv
C:\WINDOWS\SYSTEM32\AVRT.dll
C:\WINDOWS\SYSTEM32\ksuser.dll
C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
C:\WINDOWS\SYSTEM32\msacm32.drv
C:\WINDOWS\SYSTEM32\midimap.dll
C:\WINDOWS\SYSTEM32\mscms.dll
C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
C:\WINDOWS\SYSTEM32\USERENV.dll
C:\WINDOWS\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]

--> ClientContextThreadProc Thread 0x1724 <--

--> Trace <--
Pc Rt : Args
00007ff7fb8fcadb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=000000a4777fea00 rdi=0000000000000005
rip=00007ff7fb8fcadb rsp=000000a4777fe460 rbp=0000000000000000
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000010 r13=0000000000000060
r14=0000000000000000 r15=000000000000000c
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206

--> Code <--
00007ff7fb8fcabb 85c00f85 91000000 ff151f5b 3b014889 ...........[;.H. 00007ff7fb8fcacb 05b019cb 01488d4c 2460ff15 5d583b01 .....H.L$..]X;. 00007ff7fb8fcadb 488b8424 58010000 4c8d05d6 de3c0148 H..$X...L....<.H
00007ff7fb8fcaeb 89442440 4885ff48 8b8424f8 00000044 [email protected]$....D 00007ff7fb8fcafb 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$.
00007ff7`fb8fcb0b 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D

--> Stack <--
000000a4777fe460 000000a4777fea11 0000000000000040 0000000000000011 0000000000000000 [email protected] 000000a4777fe480 000000a4777fe4a0 000000a4777fe4c0 0000000000000000 000000a4777fe448 ...w.......w............H..w....
000000a4777fe4a0 00007ff7fb8fcadb 000000a4777fe460 0000000000000000 0000000700000011 ..........w....................
000000a4777fe4c0 0000000000000000 00000000fffffffc 0000000000000000 000000a4777fe6e3 ...........................w.... 000000a4777fe4e0 0000000000000005 000001c1bf3b4970 00009fbf0010000f 0053002b002b0033 ........pI;.............3.+.+.S.
000000a4777fe500 00000246002b002b 0000000000000000 000001c1c6505f20 000000a4777fe678 +.+.F........... _P.....x..w.... 000000a4777fe520 0000000000000808 000001c1c6500150 000001c1c6500150 fffffffffffffffe ........P.P.....P.P.............
000000a4777fe540 000000a4777fe4c0 0000000000000000 0000000000000005 000000a4777fe460 ...w......................w....
000000a4777fe560 0000000000000000 000000a4777fea00 00007ff7fccc9658 00007ff7fccc9658 ...........w....X.......X....... 000000a4777fe580 0000000000000000 000000a4777fe6e3 000000a4777fe920 0000000000000010 ...........w.... ..w............
000000a4777fe5a0 0000000000000060 0000000000000000 000000000000000c 00007ff7fb8fcadb...............................
000000a4777fe5c0 000000000000027f 0000000000000000 0000000000000000 0000ffff00009fbf ................................ 000000a4777fe5e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000a4777fe600 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000a4777fe620 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000a4777fe640 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000a4777fe660 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000a4777fe680 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000a4777fe6a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000a4777fe6c0 0000000041800000 0000000000000000 0000000000000000 0000000000000000 ...A............................ 000000a4777fe6e0 0000000042400000 0000000000000000 0000000043928000 0000000000000000 ..@B...............C............
000000a4777fe700 0000000042000000 0000000000000000 000000003f000000 0000000000000000 ...B...............?............ 000000a4777fe720 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000a4777fe740 000000003c23d70a 0000000000000000 0000000043928000 0000000000000000 ..#<...............C............ 000000a4777fe760 00007ff7fc5cc390 000001c1bf3b4970 41c0000000000000 4220000042a40000 .......pI;............A...B.. B
000000a4777fe780 0000000000000000 000001c1c6500150 0000000043b50000 0000000000000000 ........P.P........C............ 000000a4777fe7a0 0000000042200000 0000000000000000 000000a4777fe840 00007ff7fc5cea9c .. [email protected]
000000a4777fe7c0 000001c1bd8dbc38 000000a4777fe8d0 000000a4777fe8d0 4190000042180000 8..........w.......w.......B...A 000000a4777fe7e0 000001c1c82ca348 00007ff7fb9546fd 000000a4777fe8e8 000001c2c80004cc H.,......F.........w............
000000a4777fe800 0000000000000000 0000000000000000 0000000000000001 00007ff7fb954082 [email protected] 000000a4777fe820 000001c1c82ca348 0000000000000064 000001c1bd8dbc38 0000000000000038 H.,.....d.......8.......8.......
000000a4777fe840 0000000000000001 000001c100000041 000001c3cc160c2a 000000a4`777fe968 ........A.......*.......h..w....

--> Error Logs <--
esDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
Couldn't find missile launch point for gadget '0xed79'.
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
Couldn't find missile launch point for gadget '0xed79'.
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512
Couldn't find missile launch point for gadget '0xed79'.
Couldn't find missile launch point for gadget '0xed79'.
Couldn't find missile launch point for gadget '0xed79'.
Couldn't find missile launch point for gadget '0xed79'.
m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512

--> DirectX Device Info <--
VendorId = 0x10de
DeviceId = 0x1402
Version = 23.21.0013.8813
Description = NVIDIA GeForce GTX 950
Compat = 0x00100000
VidMem = 2048 MB

Comments

  • OutOfMemory error.
    Your friend can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. (You can't do it for them.)

    Good luck.

  • Einlanzer.1627Einlanzer.1627 Member ✭✭✭✭
    edited September 12, 2020

    She submitted a ticket and has not received a response yet. This appears to be a pretty common problem.

    Meanwhile, I'm experiencing literally nothing but lag spikes and disconnects.

    WTH is going on with this game?

  • Infusion.7149Infusion.7149 Member ✭✭✭✭

    I'd also look into a DDU to have full removal of all graphics drivers as well as a repair install for the game client. There seems to be both AMD and Nvidia drivers on there, which can't be good.