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computer flat out shutting down

Since this last update a little earlier tonight, my desktop flat out shuts down after a minute or so of play. My laptop isnt doing this, so I suspect it has something to do with the graphics card, but still, this is awful, flat out shutting down my computer.

Whats worse, this is the second time this has happened with my computer with GW2 after an update. I can't quite recall when the last one was, but it wasnt quite that long ago (before PoF though).

I'm going to try and update my graphics driver and will update the success or failure of that, but I have to say, this is very frustrating.

<13

Comments

  • and the update of the drivers didnt help. computer still shutting down within a minute of running the game.

  • When you say shut down, do you mean completely powering off?

    That's usually a symptom of a hardware problem. The overheating or a failing power supply are the common culprits but it can be a variety of things. What are your system specs?

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited September 30, 2017

    @Morfedel.4165 said:
    and the update of the drivers didnt help. computer still shutting down within a minute of running the game.

    If it was a driver conflict, you would usually get a BSoD, not a straight shutdown, that provides you with information about what caused the BSoD.

    A shutdown usually occurs when the PSU tries to save your hardware from damage by overvoltage. Another possibilty could be overheating or power fluctuation.

    • Check your hardware temperatures (CPU, GPU, HDD)
    • If you have additional hardware connected to your laptop that you don't need during gaming, disconnect it and see if the issue persists
    • Charge your laptop's battery to 100% while it's off, then disconnect the power cable and test playing the game merely on battery power (as it could be an issue with your PSU)
  • altermaven.7385altermaven.7385 Member ✭✭✭
    edited September 30, 2017

    This sounds like a classic case of your system generating so much heat that the PSU breaks power to the system. Do install a program that observes temperatures. Anything above 50C is worth questioning. Major culprits could be dust excess in the chassis (dusty heatsinks / fans, dust on HDD/SSD, GPU) and the PSU itself; as well as poor circulation of heat going out of the system.

    You might want to do some dust removal. Canned air works great (make sure you wear a glove. Those cans get cold quick with persistent use) and make sure it comes with a tube attachment.

    Check the fans to ensure they are running.

    If the PSU has a lot of dust and the dust cannot be removed then unfortunately the PSU must be replaced. Excessive heat that hits the PSU will force the PSU to shut off.

    If your CPU cooling method involves thermal paste (assuming you've applied it) it may be time to reapply it.

    Helpdesking rodent hailing from Skrittsylvania.
    Roaming skritt needs caffeine badly.
    Oldschool electronic music enthusiast who also likes Autechre.

  • TEKnowledgy.1760TEKnowledgy.1760 Member ✭✭✭
    edited September 30, 2017

    Power supply, while alot of what other people said is valid like heat etc this is power supply issue Modern cpus will heat throttle what that means they will drop the cpu multiplyer back making the clock speed decrease to lower the heat. Intel and amd both do this now. In the old days like 2008 & older most pc's would shut down due to heat. i highly doubt you on a pc that old and playing gw2 lol. Once your pc starts to draw large amounts of power. games ya know they need power to increase voltages to both cpu & gpu the whole lot, it will just shut off. I Been through it couple times in my life I can guarantee it is your problem.

    A power supply don't show signs except shutting off, completely random to instances of when huge power draw happens. If you wanna make sure get you a hard hitting stress test, see if shuts down through that as well. Google aida64 cinebench pcmark (i like aida64 has temps on the stress test itself. Ita push your cpu and gpu at same time also tell or you can see on the graph if pc overheating and heat throttling. show voltages aswell great tool i recommend everyone use it) get freebies of all 3 give your pc a stress test it shuts off through any of those instances you can bet power supply is your problem. But grab HWmonitor to check your temps during stress testing and/or gaming, but personally. I'm 95% sure power supply is your problem. I've had brand new psu die on me in 2 weeks time, I've had one that lasted me for 11 years. (only one though the god of power supplies lol)

    Tarnished Coast resident for 6 years. Teknowledgy/Engineer, Teknowledge/Ranger, Warlord Of Ascalon/Warrior, Massari Kundalini/Revenant, Semmi Ghostep/Thief, Lord of Deth/Necromancer, Beasty Cabbage/Guardian, Mesmarista/Mesmer, Lei Moon/Elementalist, Guild: Legion of Deth (DETH)

  • Most likely = power supply. A bad motherboard is another possibility, but pretty rare.

  • but if its a hardware problem why would it only do it when running GW2? I thought maybe it was finally fixed, was able to sit in login screen no problem, went to heart of the mists and hung out there until disconnect due to inactivity, no problem, so I went back to pof, was able to play for about a half hour, then suddenly it shut down again.

    Seeing all that makes me think its an overheating issue, but again, its only happening with GW2; could the graphics card be causing overheating or something?

  • @Ashantara.8731 said:

    @Morfedel.4165 said:
    and the update of the drivers didnt help. computer still shutting down within a minute of running the game.

    If it was a driver conflict, you would usually get a BSoD, not a straight shutdown, that provides you with information about what caused the BSoD.

    A shutdown usually occurs when the PSU tries to save your hardware from damage by overvoltage. Another possibilty could be overheating or power fluctuation.

    • Check your hardware temperatures (CPU, GPU, HDD)
    • If you have additional hardware connected to your laptop that you don't need during gaming, disconnect it and see if the issue persists
    • Charge your laptop's battery to 100% while it's off, then disconnect the power cable and test playing the game merely on battery power (as it could be an issue with your PSU)

    its a desktop having the problem, not a laptop. I have the game on laptop too and its fine, but my laptop lags, so I always try to play the game on the desktop when possible.

  • The first thing you should do is substitute a known good working power supply, then work from there. It's the only way you are going to resolve this problem. Electronics can have a variety of failures whether or not it's overheating. Yes, there are other components that can cause this, but it is a definitely a hardware problem.

  • Morfedel.4165Morfedel.4165 Member ✭✭
    edited September 30, 2017

    @abomally.2694 said:
    The first thing you should do is substitute a known good working power supply, then work from there. It's the only way you are going to resolve this problem. Electronics can have a variety of failures whether or not it's overheating. Yes, there are other components that can cause this, but it is a definitely a hardware problem.

    I just find it strange that its doing it only for guild wars 2 and nothing else, and it only started after this last patch, But ok.

    EDIT: I should point out I had this problem one time before. GW2 came out with another patch, and the issue went away. thats why I'm hesitant to call this a hardware issue.

  • Similar issue. Doesn't happen in any other game. Temps are fine. I caught it on video.

  • yup, and thats what I mean, people keep saying this is a hardware issue, and I keep saying I'm not convinced. Not when gw2 is the only piece of software thats doing this, and the last time it did, a patch ended up fixing the problem.

  • well well, I just did some more experiments. So far, every map I've been fine in.... except The Desolation. It isnt a hardware issue. At least, not by itself.

  • @xephrey.4987 said:
    Similar issue. Doesn't happen in any other game. Temps are fine. I caught it on video.

    Are there any particular maps that you are shutting down in?

  • Could be power supply dont rule it out just because only doing it on one game the power supply i had the one that lasted 11 years would randomly shut off and gw2 was only game would shut off while playing. It was the power supply i knew it was though I used it till it got to where i'd boot up fine start loading windows and shut off lmao i used it till it just died literally after 11 years. Don't rule it out because it will eventually die then u gonna be up poo creek without a paddle and could damage your pc if there isnt protection within the psu itself. Usually el cheapos those come with pre-mades dont have internal protection during burn out. But hey your pc don't say nobody didn't warn ya. There was even time its randoly shut off for almost daily then it was like quit shutting off didn't have any trouble for 6-8 months then it start it up again. It did stuff like that for about 3 years before the 11 year mark. Don't rule that psu out I've already been through it. But w/e bruh matters not to me.

    Tarnished Coast resident for 6 years. Teknowledgy/Engineer, Teknowledge/Ranger, Warlord Of Ascalon/Warrior, Massari Kundalini/Revenant, Semmi Ghostep/Thief, Lord of Deth/Necromancer, Beasty Cabbage/Guardian, Mesmarista/Mesmer, Lei Moon/Elementalist, Guild: Legion of Deth (DETH)

  • @Morfedel.4165 said:
    yup, and thats what I mean, people keep saying this is a hardware issue, and I keep saying I'm not convinced. Not when gw2 is the only piece of software thats doing this, and the last time it did, a patch ended up fixing the problem.

    I've been doing electronics and computer repair for 35 years. Trust me - it's a hardware issue.

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    I've been chasing a GW2 problem for the past 3 or so months. I'm assuming that's when they started adding PoF changes under the hood. I forget exactly when it began, might have been around the time of the WvW update in June. What happens for me while playing GW2 is the video signal cuts out then the system reboots. Because it fails so hard, no logs are created of the event. On a rare occurrence when the video signal fails, the game is still playing. Earlier tonight I had it crash 4-5 times. One of those times I was actively using skills while there was no video signal to my monitors. I've stress tested the CPU even at an over clocked, the GPU for 4+ hours, Memtested the Ram, and all of it found no errors. I've repaired the dat, cleared the cache, clean installs of the Nvidia drivers, and nothing seems to fix this! Nor has this ever occurred with anything other than GW2. So, if it's hardware, even after 3-4 months, it certainly should have broken fully by now.

    I'm going to assume, especially at the volume of complaints, that there's something wrong software side. Likely something with Nvidia drivers and the game trying to load assets.

  • abomally.2694abomally.2694 Member ✭✭
    edited October 2, 2017

    DeWolfe.2174 -

    I would start by trying a different video cable. I do, in fact, have a video cable with an intermittent internal short that does that exact thing (with the exception of restarting the system - it just randomly makes the monitor go blank).

    If that doesn't solve the problem, your GPU is very likely dying. There are other possibilities such as power supply or motherboard (bad RAM can even cause it), but it's best to start with the most likely suspect. Unfortunately, you'll have to substitute components to pinpoint the problem.

    "...So, if it's hardware, even after 3-4 months, it certainly should have broken fully by now."

    Not necessarily. Electronic failures can be completely unpredictable in how they behave.

  • @abomally.2694 said:

    @Morfedel.4165 said:
    yup, and thats what I mean, people keep saying this is a hardware issue, and I keep saying I'm not convinced. Not when gw2 is the only piece of software thats doing this, and the last time it did, a patch ended up fixing the problem.

    I've been doing electronics and computer repair for 35 years. Trust me - it's a hardware issue.

    And yet it only happens in one map, in one game. That seems oddly specific for it to be a hardware issue.

    Regardless, it's apparently stopped again after the latest patch, so....

  • @Morfedel.4165 said:

    @abomally.2694 said:

    @Morfedel.4165 said:
    yup, and thats what I mean, people keep saying this is a hardware issue, and I keep saying I'm not convinced. Not when gw2 is the only piece of software thats doing this, and the last time it did, a patch ended up fixing the problem.

    I've been doing electronics and computer repair for 35 years. Trust me - it's a hardware issue.

    And yet it only happens in one map, in one game. That seems oddly specific for it to be a hardware issue.

    Regardless, it's apparently stopped again after the latest patch, so....

    You are, of course, free to believe whatever you want.

  • I was having this issue last summer, it was particularly hot and I was using a glass desk at the time for my laptop. The ambient heat combined with never having cleaned the fans or duct in 5 years was making it overheat and just shutdown. The solution was to open it up and clean the dust out and then make a little frame for it to sit on, so there was a larger air gap between the bottom vents and the desk.

  • I have the exact same problem as you have @xephrey.4987
    And one thing i saw that i found interesting is that you have a MSI laptop.. Same as my self.
    I have uppdated BIOS, GPUBios, done a clean install of windows and only have GW2 installed and temps are all in the green.
    I only get this problem in Lions Arch, Crystal Oasis and Lions arch aerodrome so far.

  • I have an Alienware laptop and getting the same issue. Only started today. I did have some knock offs yesterday but today it is getting worse.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Morfedel.4165 said:

    @Ashantara.8731 said:

    @Morfedel.4165 said:
    and the update of the drivers didnt help. computer still shutting down within a minute of running the game.

    If it was a driver conflict, you would usually get a BSoD, not a straight shutdown, that provides you with information about what caused the BSoD.

    A shutdown usually occurs when the PSU tries to save your hardware from damage by overvoltage. Another possibilty could be overheating or power fluctuation.

    • Check your hardware temperatures (CPU, GPU, HDD)
    • If you have additional hardware connected to your laptop that you don't need during gaming, disconnect it and see if the issue persists
    • Charge your laptop's battery to 100% while it's off, then disconnect the power cable and test playing the game merely on battery power (as it could be an issue with your PSU)

    its a desktop having the problem, not a laptop. I have the game on laptop too and its fine, but my laptop lags, so I always try to play the game on the desktop when possible.

    You can still do the other steps, and if they come up with nothing, then you should get a new PSU.

  • @Qristus.9421 said:
    I have the exact same problem as you have @xephrey.4987
    And one thing i saw that i found interesting is that you have a MSI laptop.. Same as my self.
    I have uppdated BIOS, GPUBios, done a clean install of windows and only have GW2 installed and temps are all in the green.
    I only get this problem in Lions Arch, Crystal Oasis and Lions arch aerodrome so far.

    I found something interesting for us MSI laptop people:

    http://forum.notebookreview.com/threads/1070-laptop-gt73vr-gt62vr-gt72vr-reboot-crash-problem.804978/

    The problem with this is that I can't just recreate the issue whenever. It's fairly random for me and so far, only happens in one game. So if I try an RMA, they'll probably just stress test it, not find anything, charge me for wasting their time, and send it back.

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    @abomally.2694 said:
    DeWolfe.2174 -

    I would start by trying a different video cable. I do, in fact, have a video cable with an intermittent internal short that does that exact thing (with the exception of restarting the system - it just randomly makes the monitor go blank).

    If that doesn't solve the problem, your GPU is very likely dying. There are other possibilities such as power supply or motherboard (bad RAM can even cause it), but it's best to start with the most likely suspect. Unfortunately, you'll have to substitute components to pinpoint the problem.

    "...So, if it's hardware, even after 3-4 months, it certainly should have broken fully by now."

    Not necessarily. Electronic failures can be completely unpredictable in how they behave.

    Thank you for the suggestion. Already tried that month or so ago and swapped from one of the HDMI ports on the card to the Display port. Could always try a 3rd cable. Though again, I just stress tested the card at 100% load for over 4 hours a couple days ago. The game itself never stresses the card near that level, not even 50%.

    Out of everyone having issues, are we all running Nvidia cards?

    One other thing I noticed on one of the crashes was that the CPU load suddenly started increasing for maybe a second or two before crashing the system. It's why I'm still thinking its software issue. Especially when the game resource requirements have increased substantially the past 3-4 months. That much added is more chances for errors.

  • Sitting on a Nvidia card yes DeWolfe. I have contacted my retailer and given them my findings and awaiting there response.

  • dagrdagaz.4913dagrdagaz.4913 Member ✭✭✭
    edited October 4, 2017

    It has been mentioned that GW2 is much more CPU intensive then GPU.
    So with overheating its more likely the CPU.

    As for MSI laptops. I recently bought one.
    Mine has (by default) a program installed (Dragon Center) in wich u can set if u wanna overclock the CPU, GPU, both or none.
    Check in that program if overclocking is enabled, especially for the CPU
    (if so, disable overclocking then)

  • abomally.2694abomally.2694 Member ✭✭
    edited October 4, 2017

    @DeWolfe.2174 said:

    @abomally.2694 said:
    DeWolfe.2174 -

    I would start by trying a different video cable. I do, in fact, have a video cable with an intermittent internal short that does that exact thing (with the exception of restarting the system - it just randomly makes the monitor go blank).

    If that doesn't solve the problem, your GPU is very likely dying. There are other possibilities such as power supply or motherboard (bad RAM can even cause it), but it's best to start with the most likely suspect. Unfortunately, you'll have to substitute components to pinpoint the problem.

    "...So, if it's hardware, even after 3-4 months, it certainly should have broken fully by now."

    Not necessarily. Electronic failures can be completely unpredictable in how they behave.

    Thank you for the suggestion. Already tried that month or so ago and swapped from one of the HDMI ports on the card to the Display port. Could always try a 3rd cable. Though again, I just stress tested the card at 100% load for over 4 hours a couple days ago. The game itself never stresses the card near that level, not even 50%.

    Out of everyone having issues, are we all running Nvidia cards?

    One other thing I noticed on one of the crashes was that the CPU load suddenly started increasing for maybe a second or two before crashing the system. It's why I'm still thinking its software issue. Especially when the game resource requirements have increased substantially the past 3-4 months. That much added is more chances for errors.

    Since you are seeing "Display driver nvlddmkm stopped responding and has successfully recovered" in the Event Viewer (taken from the other thread) - it means that your graphics card is failing.

    It isn't the driver crashing the card; it's the card crashing the driver.

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    @abomally.2694 said:

    Since you are seeing "Display driver nvlddmkm stopped responding and has successfully recovered" in the Event Viewer (taken from the other thread) - it means that your graphics card is failing.

    It isn't the driver crashing the card; it's the card crashing the driver.

    And yet, I just ran the Superposition benchmark on 1080p High for 1.5 hours with no Problems at all. Not only that, I simultaneously ran the Intel Extreme Tuning utility Memory stress test. Which means for the past 1.5 hours I had the CPU, GPU, and Ram running at 100% load with not a single hiccup!!! This is why I refuse to buy a new card or any other component when this is likely a software issue. It wouldn't be the first time GW2 and Nvidia drivers didn't get along well.

  • abomally.2694abomally.2694 Member ✭✭
    edited October 6, 2017

    The card MAY still be defective - despite what your testing shows. I do understand the doubt though.

    For one thing, GW2 uses DX9 and that benchmark will be using DX11. It's similar in the way that RAM can be defective and Memtest will show it as passing all tests. For example, a DX9 function that GW2 uses could be broken at a hardware level, which causes the hardware to hang, the screen to go blank and result in the error in the Event Viewer. Things like this DO happen in electronics.

    Provided that you have already tried different drivers, removed game injection software (SweetFX, etc.) and checked for incompatible software running in the background - the ONLY way you are going to find the answer is by substituting components. You can do every software test under the sun and I will still tell you that you need to test with different hardware to find the answer.

    If you have (or can even borrow) another video card - try it. That's what I would do; but I may have a bit of an advantage because I have a few older video cards laying around that I know are good.

    A close second for substitution is power supply. Next in line is RAM; then the last component would be motherboard - but a mobo failure like that is pretty rare.

    Good luck.

  • argh!

    So, it worked for a couple days, then it started doing it again.So frustrating. I took it to geek squad for them to analyze but they couldnt find anything wrong; they apologized and said they cant fix it.

    And my support ticket i submitted a week ago has only had an automated reply and nothing else. That is equally frustrating.

  • @abomally.2694 said:

    @Morfedel.4165 said:

    @abomally.2694 said:

    @Morfedel.4165 said:
    yup, and thats what I mean, people keep saying this is a hardware issue, and I keep saying I'm not convinced. Not when gw2 is the only piece of software thats doing this, and the last time it did, a patch ended up fixing the problem.

    I've been doing electronics and computer repair for 35 years. Trust me - it's a hardware issue.

    And yet it only happens in one map, in one game. That seems oddly specific for it to be a hardware issue.

    Regardless, it's apparently stopped again after the latest patch, so....

    You are, of course, free to believe whatever you want.

    wasnt intended to be rude, but really, its the ONLY thing causing the problem, and geek squad ran all kinds of stress tests that failed to cause it to crash.

  • Provided that you have already tried different drivers, removed game injection software (SweetFX, etc.) and checked for incompatible software running in the background - the ONLY way you are going to find the answer is by substituting components. You can do every software test under the sun and I will still tell you that you need to test with different hardware to find the answer.

    I started to say I never use that stuff, then I remembered watching video from woodenpotatoes talking about some piece of software that makes the level of graphics much sweeter.... and I cant recall what that was or if I installed it. I could either try to hunt down the video that he talks about it and then reinstall it, or reinstall the game itself maybe?

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    Not to jinx the game running but, GW2 hasn't crashed for me since the Friday update. WOOT! Only change on my end since my earlier post was deleting the audio drivers and using the windows drivers. Since I recalled there being a conflict with Nvidia and Realtek in the past. Then uninstalling/reinstalling the Razer Synapse too. One of them has fixed the issue that I've been having for 6 months!

    Morfedel, have you tried uninstalling the video drivers in safe mode with DDU? Download the new drivers and have them ready, then use DDU to uninstall Nvidia Drivers. You can google how to use DDU and where to download it.
    After the video drivers are done, delete the audio drivers. Try out the windows drivers to run the audio.
    Then clear the GW2 cache by deleting the GW2cache folder in (C:>Users>your windows account name>AppData>Local>Temp>gw2cache)
    Next is the local.dat file by going to (C:>Users>your windows account name>AppData>Roaming>Guild Wars 2>local.dat)
    Note: You will have to type in your user name and password in the GW2 launcher again. Also, reset some user preferences in GW2. Most are saved in the cloud.

    Keeping fingers crossed this fixes your issues!

  • Ben K.6238Ben K.6238 Member ✭✭✭✭
    edited October 9, 2017

    @Morfedel.4165 said:
    wasnt intended to be rude, but really, its the ONLY thing causing the problem, and geek squad ran all kinds of stress tests that failed to cause it to crash.

    It may be the only application you run that has a chance of triggering the problem. If it was an issue with GW2's code, Windows would deal with the exception and kill the process. You'd get an error message, not a restart.

  • @Ben K.6238 said:

    @Morfedel.4165 said:
    wasnt intended to be rude, but really, its the ONLY thing causing the problem, and geek squad ran all kinds of stress tests that failed to cause it to crash.

    It may be the only application you run that has a chance of triggering the problem. If it was an issue with GW2's code, Windows would deal with the exception and kill the process. You'd get an error message, not a restart.

    fair enough

  • I thought I'd uninstall and reinstall the software. That did fix the issue once before. And Trying it to uninstall Generating an error message saying it couldn't download something. I was going to insert the image I snapped a picture of but for some reason it won't let me do so.

    I'm not sure why it has to download anything it to uninstall it, but whatever it is it's not letting me do it and therefore won't let me uninstall it. This is incredibly frustrating.

  • @DeWolfe.2174 said:
    Not to jinx the game running but, GW2 hasn't crashed for me since the Friday update. WOOT! Only change on my end since my earlier post was deleting the audio drivers and using the windows drivers. Since I recalled there being a conflict with Nvidia and Realtek in the past. Then uninstalling/reinstalling the Razer Synapse too. One of them has fixed the issue that I've been having for 6 months!

    Morfedel, have you tried uninstalling the video drivers in safe mode with DDU? Download the new drivers and have them ready, then use DDU to uninstall Nvidia Drivers. You can google how to use DDU and where to download it.
    After the video drivers are done, delete the audio drivers. Try out the windows drivers to run the audio.
    Then clear the GW2 cache by deleting the GW2cache folder in (C:>Users>your windows account name>AppData>Local>Temp>gw2cache)
    Next is the local.dat file by going to (C:>Users>your windows account name>AppData>Roaming>Guild Wars 2>local.dat)
    Note: You will have to type in your user name and password in the GW2 launcher again. Also, reset some user preferences in GW2. Most are saved in the cloud.

    Keeping fingers crossed this fixes your issues!

    some lengthy steps there, but I'll try it if this uninstall and reinstall doesnt work. had to download advanced uninstaller pro to uninstall the damned thing. about to retry gw2 now.

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    I was able to push the game and get it to pop still. Though it runs pretty stable on lower settings. Hopefully the Dev's will put some effort into streamlining and increasing efficiency. Until then, you'll have to come up with something to get your rig to run it. Wondering if your video card is factory over clocked? Might try EVGA Precision, MSI Afterburner, or other tuning programs and tone down the speed a bit. Say lowering it by 50mhz or so and see if it runs stable? Can even increase voltage ever so slightly too.

    For the game itself, it pretty much runs as a portable app. You can simply download a fresh exe from https://account.arena.net/welcome , plunk it in any folder, run it, and it'll download a fresh copy of the game. The cache and the local.dat are the two items ever really needing to be cleaned/deleted. When you start the game it recreates these folders and files automatically. So it's just delete, delete, and run the game.

  • @DeWolfe.2174 said:
    I was able to push the game and get it to pop still. Though it runs pretty stable on lower settings. Hopefully the Dev's will put some effort into streamlining and increasing efficiency. Until then, you'll have to come up with something to get your rig to run it. Wondering if your video card is factory over clocked? Might try EVGA Precision, MSI Afterburner, or other tuning programs and tone down the speed a bit. Say lowering it by 50mhz or so and see if it runs stable? Can even increase voltage ever so slightly too.

    For the game itself, it pretty much runs as a portable app. You can simply download a fresh exe from https://account.arena.net/welcome , plunk it in any folder, run it, and it'll download a fresh copy of the game. The cache and the local.dat are the two items ever really needing to be cleaned/deleted. When you start the game it recreates these folders and files automatically. So it's just delete, delete, and run the game.

    I ran advanced uninstaller pro; it got everything. Then I reinstalled. Didn't help.

    I'm going to try the DDU thing suggested above next, but I'm running out of options. I'm very distraught over this. Been playing the game since beta, and now, suddenly, the game is unplayable.

    What's weird was there was a two day gap in all this that it DID, suddenly, work again. Then after two days went right back to doing this all over again.

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    New Nvidia drivers are out, wondering if it's helping you?

  • I am not sure if this will help you or not, but I had the same issue. My computer would completely restart after a few minutes of playing the game, and it was the only game that it would happen with. Now I know in fact that my PSU needs to be upgraded (it is getting on a bit) I am in the process of looking at buying another. My short term fix was to drop my graphics down to medium. This has stopped it making my computer restart completely so far.
    All other checks were made bla bla - Wondered if it was indeed the game itself, but it plays fine on my partners computer which he built new about 6 months ago.
    I know people are having this issue, along with countless other problems since the xpac has come out. And I really feel for those that have bought the game and can't even play it :(
    So idk, just letting you know that dropping my graphics down has stopped the issue (for me at least)

  • This is a suggestion nobody ever wants to hear because it's unbelievably inconvenient, but try doing a full system recovery/fresh install of your OS. If you are adamant in your belief that the issue is not hardware related and is, instead, software related running recovery is a very good way of ruling out possible causes such as corrupted system files, software conflicts, etc. It does help in attempting to narrow down the culprit even if it's something that most are loathe to do because of the time required to recustomize the system to their preferences.

  • Leamas.5803Leamas.5803 Member ✭✭✭
    edited October 11, 2017

    Crashing like this has been a problem with GW2 since at least the December after launch (2012), when I first started experiencing it. Downclocking my video card fixed it for me. Arenanet has stated that GW2 is sensitive to overclocked hardware. If I forget to reduce the clock speed on that machine (My kids use it now) before playing, it WILL crash within minutes. I have NEVER had a crash while the video card was downclocked...not once. No one wants to downclock a fancy video card, but give it a try. Reduce it by maybe 10% and see how it goes.

  • DeWolfe.2174DeWolfe.2174 Member ✭✭✭

    @Leamas.5803 said:
    Crashing like this has been a problem with GW2 since at least the December after launch (2012), when I first started experiencing it. Downclocking my video card fixed it for me. Arenanet has stated that GW2 is sensitive to overclocked hardware. If I forget to reduce the clock speed on that machine (My kids use it now) before playing, it WILL crash within minutes. I have NEVER had a crash while the video card was downclocked...not once. No one wants to downclock a fancy video card, but give it a try. Reduce it by maybe 10% and see how it goes.

    Yup, I've been researching this issue and it's been around for a decade. I just dropped my OC by less than 5% and it's been running solid. What's hilarious is that I run the frame limiter and GW2 never maxes out my card anyway. If people are having issues, set the limiter too. It's error protection more than anything.

  • Leamas.5803Leamas.5803 Member ✭✭✭

    @DeWolfe.2174 said:

    @Leamas.5803 said:
    Crashing like this has been a problem with GW2 since at least the December after launch (2012), when I first started experiencing it. Downclocking my video card fixed it for me. Arenanet has stated that GW2 is sensitive to overclocked hardware. If I forget to reduce the clock speed on that machine (My kids use it now) before playing, it WILL crash within minutes. I have NEVER had a crash while the video card was downclocked...not once. No one wants to downclock a fancy video card, but give it a try. Reduce it by maybe 10% and see how it goes.

    Yup, I've been researching this issue and it's been around for a decade. I just dropped my OC by less than 5% and it's been running solid. What's hilarious is that I run the frame limiter and GW2 never maxes out my card anyway. If people are having issues, set the limiter too. It's error protection more than anything.

    Frame limiter reduced the amount of crashes, but never fully fixed it for me. Down clocked, I have the frame limiter set to unlimited and my graphics options set much higher than it was before down clocking, when I was reducing graphic setting just trying to stabilize it. Back when I first started having issues, certain versions of the video driver were also more stable than others. For instance, 306.97 was vastly more stable with GW2 than 310.90.

  • "Arenanet has stated that GW2 is sensitive to overclocked hardware. "

    There's no such thing. In this case, Anet is wrong. An overclock is either 100% stable or it isn't.

  • Leamas.5803Leamas.5803 Member ✭✭✭
    edited October 11, 2017

    @abomally.2694 said:
    "Arenanet has stated that GW2 is sensitive to overclocked hardware. "

    There's no such thing. In this case, Anet is wrong. An overclock is either 100% stable or it isn't.

    Well, I keep hearing this and in theory it should be true. In practice that may or may not be the case and may be more a matter of opinion than anything. SLi, for instance, again, should be completely transparent to the application/game layer, but back when I bought GW2 in Sept 2012, I had a machine with two gtx275 cards running SLi, it did not work at all for GW2 and would get abysmal frame rates until you switched it to single card mode, or maybe I had to take a card out...I don't remember (And, again, it was ONLY GW2 that disliked the configuration, everything else worked fine). That may be better now, with newer hardware/drivers, but I don't run SLi anymore. That machine ultimately received a 560 and worked fine after that, but has since been retired (Still not a bad machine with an i7-2600k CPU). The machine that followed, the one that has issues with GW2 has a 670 running on a 3930k CPU. It's now the kids' machine and does everything they want it to do...primarily Minecraft, Terraria and Garry's Mod. It never has any issues, ever...unless we try to play GW2 together, which WILL crash the computer within minutes unless the video card is down clocked. My current machine has a 1080 running on a 7700k CPU and does everything I need at the moment and requires no special treatment.

    What I can tell you for 100% sure, in the ~5 years I've had that machine (Bought December 2012), ONLY GW2 has had consistent issues and I've played many games far more graphically intensive games such as Bioshock Infinite, HD Skyrim (Modded to death), ESO, Wolffenstein: The New Order, Alien: Isolation, among many others, as well as bench marked and stress tested every part that one can get software to test (Furmark, eVGA stress test, Nexuiz Benchmark test, Intel CPU stability test, Memtest86 memory test, etc, etc, etc.). I have also had the PSU (1200W) load tested 3 times by the shop where I bought the computer (Since you need special shop hardware for that).

    Again, ONLY GW2 has issues with that machine and dropping the clock speed on the video card fixes it. You're right of course, it could be a flaky overclock straight from eVGA or slightly faulty card, or some combination of hardware GW2 does not like but, again, as I said, in my case, no other game or application has issues with the factory clock...so where does the big finger point? Of course, it points at GW2 as being the source of the problem, which is what the hardware manufacturer will say. Now the problem with this is that if the issue cannot be reproduced in a controlled environment no one will warranty or RMA it. This I discovered after 3 years of fighting with the shop and eVGA (Since I had an extended warranty). The short of it is that they need to be able to reproduce the fault before they'll replace the hardware.

  • "In practice that may or may not be the case and may be more a matter of opinion than anything."

    That's incorrect.

    Software doesn't care if the hardware is overclocked or not. There's a reason it's called OVERclocking. The hardware is being run beyond it's design limits. Yes, this often works; but over time components can degrade due to being run at specs they aren't designed to run at. Heating and cooling cycles add to the issue. The game doesn't know or care about this.

    Once the overclock begins to fail, the hardware starts producing corrupt data. The processor (GPU) in this case hangs because the code it was running is now random garbage. Windows detects this and resets the GPU due to TDR (Timout Detection & Recovery).

    The fact that down-clocking the GPU fixes the problem tells you that the hardware is failing at the higher clock speed. The game doesn't measure, know or care about the GPU speed. Now, is it the card itself or another piece of hardware in the system? One thing is for sure - it IS NOT the software "refusing" or "being sensitive" to working at the higher clock rate.

    That is not how software works. If the software runs fine at one GPU frequency, but not another - it is not the software that is failing. Unfortunately, in order to determine the exact hardware component that is failing, you need to substitute parts. Software testing is not perfect and it's often not reliable.

    I have two sticks of RAM in the junk pile that will pass Memtest without a problem - until you tap on them with a screwdriver - then they start throwing errors or freeze the system. Yes, they are physically intermittent and they were pain to track down in a friend's computer that had four sticks of RAM in it.

    I wish you and DeWolfe good luck in solving these problems.