Feedback: Guild Wars 2 Mac 64-Bit Client — Guild Wars 2 Forums

Feedback: Guild Wars 2 Mac 64-Bit Client

Hey folks,
We’re excited to be launching the Guild Wars 2 Mac 64-bit Test Client today (June 21, 2017), and want to offer you an opportunity to provide feedback and ask questions in this forum thread.
Read the blog post here.
And an FAQ has been posted in our Knowledge Base.
Please share your thoughts!


This is a recreation from the old forums. All feedback given there has been noted. No specific reason for anyone to repeat their earlier feedback.

Jon Olson | Programmer
Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Native Mac

Tagged:
<<1345678

Comments

  • DrMORO.4627DrMORO.4627 Member ✭✭

    I sometimes get a whole system freeze after logging in, and hitting "READY". The window goes to "Untitled", and then should go to the actual Character select window, but just locks me out of doing anything with the black "Untitled" window, no control of the mouse nor keyboard, nothing. I need to hard restart by long-pressing the power button. Not always thought, feels like old times when using Window$ and it was 'Plug & Pray'. Spooky moment of waiting after clicking "READY", will it run or crash...

  • Thank you Anet! The 64-bit client now seems very solid as far as not crashing and the keyboard bug seems to be gone. I haven't had either of these issues for quite some time. The "ghosting" problem still seems to be happening, but it seems to be capturing the sky now instead of the land. I'm sure this has something to do with the Ambient Occlusion setting, which by-the-way, keeps defalting to the "On" mode everytime I relaunch the game. I still notice that some of the trees and bushes flicker with what looks like lighting, but that's a minor thing. Also, the round labels that appear on the ground in WvW camps sometimes seem to detach and float around the screen. It's like they're not locked down to the ground. Anyway, I hope these notes keep helping you solve things. Thanks again!

    --Astral Myth

  • DrMORO.4627DrMORO.4627 Member ✭✭
    edited September 13

    @DrMORO.4627 said:
    I sometimes get a whole system freeze after logging in, and hitting "READY". The window goes to "Untitled", and then should go to the actual Character select window, but just locks me out of doing anything with the black "Untitled" window, no control of the mouse nor keyboard, nothing. I need to hard restart by long-pressing the power button. Not always thought, feels like old times when using Window$ and it was 'Plug & Pray'. Spooky moment of waiting after clicking "READY", will it run or crash...

    Related to my own post, I have a question:
    How/where can I look into to see the crash and/or error log for the GW2 game when it crashed?

    I do not remember if I see the "Unexpectedly" shut down error & report dialogue after restarting the Mac once power-cycling it.
    I will try to remember to check for the dialogue if any, and if a report is made, I will save it as well.

  • The previous forum thread was a bit overwhelming to comb through so I appreciate kind of a fresh start. Unfortunately, I'm not sure what was already said so that I don't repeat it. I've been running the 64-bit client on an iMac (mid-2011/16 GB RAM/i7/Sierra) but I read that it was recommended for newer Macs. Should I be running the old Mac-Beta instead? I currently play the game on Windows through Bootcamp we well, as I prefer it to the Mac-Beta, though a native mac client I can run on my current system would be ideal. The 64-bit runs ok, but loading screens are much longer than they ever have been (on the Mac-Beta or Windows) and I have lighting/shadow and texture issues along with the following:

    • Missing or replaced clothing and skin textures on Character Select
    • Face textures appear low-res (mainly noticeable on Human/Norn but visible on other races as well).
    • Characters have an eternal shadow over them unless facing a direct light source.
    • UI, gliders, other player characters and nodes take a pretty long while to load.
    • Random crashes. (I can't figure out if this last one happens because of the client or my system, to be honest.)

    Is there anything I should be providing that I haven't yet? Should I not be using the 64-bit client on my current (older) iMac? Whatever the answer is, I still appreciate the effort of bringing us a Mac client. I'd just love to be able to actually run it. :D Thanks for all the hard work.

  • Adam.9572Adam.9572 Member

    Anyone with bad fps on the 64-bit client compared to the 32-bit?

    I've been playing on the 32-bit client on lowest resolution and can get 40 fps on average in places like dungeons/fractals, getting lower fps on Heart of The Mist, 30 fps average, and Lion's Arch, depending on how populated the area is 10-30 fps. I tried the 64-bit a while back and the fps I had in Dungeons/Fractals is as low as I would have in Lion's Arch in the 32-bit client. And when I visited LA on the 64-bit client, it was jumping around between 10-5 fps.

    Here are my specs: http://imgur.com/a/IL6sx

  • alia.8349alia.8349 Member

    Any plans to add a bouncy icon indicator or something similar when pvp queue pops but you're tabbed out, the way the Windows client does?

  • Zero.1028Zero.1028 Member ✭✭

    Did WvW today and crashed 3x. About 20-30min between crashes, didn't even get a popup that allowed me to send a report, just a straight up crash.

  • @Adam.9572 said:
    Anyone with bad fps on the 64-bit client compared to the 32-bit?

    I've been playing on the 32-bit client on lowest resolution and can get 40 fps on average in places like dungeons/fractals, getting lower fps on Heart of The Mist, 30 fps average, and Lion's Arch, depending on how populated the area is 10-30 fps. I tried the 64-bit a while back and the fps I had in Dungeons/Fractals is as low as I would have in Lion's Arch in the 32-bit client. And when I visited LA on the 64-bit client, it was jumping around between 10-5 fps.

    Here are my specs: http://imgur.com/a/IL6sx

    Pretty much my results no matter how much I mess with the settings etc.

    The new client is STILL UNPLAYABLE and we are now required to use the new one despite it not being ready. This is going to make the expansion and the game unplayable until all of the issues are ironed out.

  • Menadena.7482Menadena.7482 Member ✭✭✭

    @Adam.9572 said:
    Anyone with bad fps on the 64-bit client compared to the 32-bit?

    I've been playing on the 32-bit client on lowest resolution and can get 40 fps on average in places like dungeons/fractals, getting lower fps on Heart of The Mist, 30 fps average, and Lion's Arch, depending on how populated the area is 10-30 fps. I tried the 64-bit a while back and the fps I had in Dungeons/Fractals is as low as I would have in Lion's Arch in the 32-bit client. And when I visited LA on the 64-bit client, it was jumping around between 10-5 fps.

    Here are my specs: http://imgur.com/a/IL6sx

    I have not been looking at it much recently since it is still a beta, but I looked recently and it was at 30 fps. The 32 bit would run at 60, but it was much lower graphics settings too.

    Raw fps is not ideal though as it is dynamic based on what is in the scene (if nothing moves ideally your fps would be less than 1). At a crowded boss fight (the maw on a daily) it dropped to 7, which is pretty typical for any client.

    New to the game? Feel free to give a yell if you need PVE help.

  • Hello, i played daily and there is no keyboard bug since :). Is the client compatible with APFS and High Sierra?

  • any update on the issue that the client reads a ton of data from the hard drive?

  • I'm not sure if this was in the old thread or not, but the only problem I'm having with the mac client (64-bit) is the effect circles that are usually on the ground don't stay there. The same thing happens with the circles of an NPC or player when you have them selected and all the ground damage from players/mobs. This makes some of the new fractals very difficult to do because you can't quite tell where things are happening.

  • @Jon Olson.8439 said:

    @MaxOS.7531 said:
    any update on the issue that the client reads a ton of data from the hard drive?

    Not at this time. We are still investigating it.

    Good to hear. I hate to complain but looking at activity monitor the amount of data the client reads is absolutely insane and makes me genuinely concerned about what it's doing to my poor SSD.

    That said, I will say that the performance of the Mac client has absolutely been improving lately, which is wonderful.

  • Galmac.4680Galmac.4680 Member ✭✭✭
    edited September 13

    Still: panning the minimap or the big map is REALLY unperformant. Textures are often missing and appear within half a minute (have to wait often). Game runs on lowest graphic settings still quite slow. Often graphic bugs like NPC standing behind objects, their names are in front of those objects. In WvW (and on PvE also) I can see often the small health bars of enemies (other servers), who are behind walls, rocks... so I can actually see them when they think they are hidden (and should be).

    But also: That keyboard bug seems to be fixed! Whoohoo! My trading post, especially the gem shop now works every time. The performance is getting better since release of the new Mac client, so far I can really use it on my Mac.

    So please go on with the performance improvements!!

    Galmac

    Praise Joko!

  • As someone who could not get through 10 minutes of the game without crashing, or having the keyboard issues, I have suffered from neither of these problems for the past week or so. While there are still a few graphic glitches, from a playability standpoint, the 64 bit client is finally a better value proposition for me than the old wrapper; even on my low benchmark Mac Mini. Any improvements at this stage would be a bonus.

    Thank you for the efforts: especially with improvements coming in time for the new expansion. \o/

  • The old wrapper client was just barely playable on my 2014 Macbook Air, but the new native client is very comfortably playable with decent performance. Thanks so much!

  • I'm not sure what the hell is going on but I have a better system than some of the people who are saying the new client runs fine for them (like the people managing on an macbook air for goodness sake). It doesn't for me at all. In fact, it's still horrific and, although the vanishing textures have stopped, the performance is getting markedly worse with every update. When I turn the camera, my fps vanishes and I have to wait about 3-5 seconds for the game to sort itself out. The same happens pretty much any time someone throws a skill in my direction. So, I am sticking with the old client; it, in my opinion, is far superior because I can actually play the game with it, even if it won't open half the time.

    System specs as follows:
    Processor Name: Intel Core i7
    Processor Speed: 2.5 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB DDR3
    AMD Radeon R9 M370X + Intel Iris Pro
    VRAM (AMD Radeon R9 M370X): 2048 MB

  • So I finally decided to reinstall my GW2 client to 64-bit as I've been using the previous beta client for years now. After the installation it all went downhill from there... I can barely launch my game, it takes about 10min just to load into the game. Once in the game, oh boy, this is where the fun part starts. I get 2-3 fps... I have a pretty decent iMac and played the game on relatively good graphics with also good performance for years now.

    I notice with the 64-bit client I can't change my resolution. My machine struggles every time I even attempt to move around or select anything when running the game. This is a big concern and it seems like I have to startup my bootcamp again, which is not pleasant experience. If anyone has any advice or can help, am I doing something wrong? I'm even running the game better on my MacBook Air (with old GW2 client) then on my powerful iMac... I really thought the 64-bit client is better and suppose to be an improvement?

  • argyler.2503argyler.2503 Member ✭✭

    With macOS High Sierra (10.13) coming out on Sept. 25th, I was curious, has the 64-bit client been tested with the new OS version?

  • Hawken.7932Hawken.7932 Member ✭✭

    So, this is a bit of a shot in the dark perhaps, for ceratain people having performance problems.
    I've owned macs for many years, and sometimes after sleep, there have for years been issues with certain models where performance after wake up has been very VERY sluggish.

    I would suggest if your system is performing way below what you would expect, that you try googling the procedure for "resetting PRAM and SMC" and see if that helps. I know on at least a couple of models I've owned, that has often resulted in increased performance.

  • @argyler.2503 said:
    With macOS High Sierra (10.13) coming out on Sept. 25th, I was curious, has the 64-bit client been tested with the new OS version?

    In fairness, even if it hasn't I'd still be reasonably confident that it should work without any major issues. The biggest changes on a technical level are the introduction of the APFS filesystem (which is a bit more low level than what should affect Guild Wars 2) and Metal 2 (but Guild Wars 2 uses OpenGL).

    That said, my understanding is that the beta of High Sierra is available to those who want it so I'm sure there's someone here who has tested with it and can confirm whether or not we can expect anything to break.

  • @argyler.2503 said:
    With macOS High Sierra (10.13) coming out on Sept. 25th, I was curious, has the 64-bit client been tested with the new OS version?

    I have been running it since 10.13 beta 1 and it's been fine. It still had the keyboard issue, but that was fixed.

  • Nom.6398Nom.6398 Member

    @Adam.9572 said:
    Anyone with bad fps on the 64-bit client compared to the 32-bit?

    I've been playing on the 32-bit client on lowest resolution and can get 40 fps on average in places like dungeons/fractals, getting lower fps on Heart of The Mist, 30 fps average, and Lion's Arch, depending on how populated the area is 10-30 fps. I tried the 64-bit a while back and the fps I had in Dungeons/Fractals is as low as I would have in Lion's Arch in the 32-bit client. And when I visited LA on the 64-bit client, it was jumping around between 10-5 fps.

    This has been my experience also.

    After a while away from the game, I upgraded from the 32 bit client to the 64 bit client because the 32-bit client would not work once I upgraded to 10.12. The 64 bit client now works, but performance is terrible. PvP, WvW, and large events used to run fine to tolerably at moderate graphics settings; I can now get them to work if I turn the graphics settings to bare minimum. Bare minimum gives me about 35 fps, "autodetect" gives ~10 fps. 35 fps was low-end on autodetect previously.

    iMac 2011, 10 Gb RAM, 4 Tb external firewire drive.

  • Did anyone manage to play the game? I gave up and switched to Bootcamp on my iMac. I am very surprised the 64-bit client performs this bad... If anyone has any solutions?

  • Is there ever going to be a native macOS client that does not use WINE to run the game? I'm finding that I have to run on the lowest graphics setting just to keep the game from crashing. My Mac can more than handle the higher settings for the graphics, but it seems the Windows environment translator can't handle the demand.

  • Galmac.4680Galmac.4680 Member ✭✭✭

    @ArenaNet: Every now and then there are updates for the Mac 64-bit client. Are there release notes for that client somewhere too??

    Praise Joko!

  • argyler.2503argyler.2503 Member ✭✭

    @HippieJoel.9537 said:

    @argyler.2503 said:
    With macOS High Sierra (10.13) coming out on Sept. 25th, I was curious, has the 64-bit client been tested with the new OS version?

    In fairness, even if it hasn't I'd still be reasonably confident that it should work without any major issues. The biggest changes on a technical level are the introduction of the APFS filesystem (which is a bit more low level than what should affect Guild Wars 2) and Metal 2 (but Guild Wars 2 uses OpenGL).

    That said, my understanding is that the beta of High Sierra is available to those who want it so I'm sure there's someone here who has tested with it and can confirm whether or not we can expect anything to break.

    That's a good point, yeah! =)

  • argyler.2503argyler.2503 Member ✭✭

    @Lambo.5364 said:

    @argyler.2503 said:
    With macOS High Sierra (10.13) coming out on Sept. 25th, I was curious, has the 64-bit client been tested with the new OS version?

    I have been running it since 10.13 beta 1 and it's been fine. It still had the keyboard issue, but that was fixed.

    Awesome, that's good to know! Thanks =)

  • Hello, I was excited to hear about the new 64-bit Mac client and decided to start playing again, but I found that the game kept crashing about every 20-25 minutes due to trouble loading things and a memory crash or something like that. I later found that the support page said that there are different hardware requirements for the 64-bit client. I have the system requirements, but my laptop is too out of date to play the 64-bit version. Is the hardware requirement definitive, and it won't eventually be playable on the hardware on the 32-bit version? Also, if so, can the GW2 pages definitively state this? On the account page where you can download the client, it links to the system requirements for the Mac version, but it should also feature the hardware requirements as well. And if that's the case is the 32-bit version downloadable anywhere? I'm kind of disheartened that the game I just got back into turned out to be something I can't actually play anymore.

    32-bit Version
    iMac 21.5", 27" (Mid-2010)
    iMac 21.5", 27" (Mid-2011)
    MacBook Pro 15", 17" (Mid-2010)
    MacBook Pro 13", 15", 17" (Early and Late-2011)
    MacBook Pro 13", 15", 17" (Mid-2012)
    Mac Mini (Mid-2011)

    64-bit Version
    iMac 21.5", 27" (Late 2013)
    MacBook Pro 13", 15" (Late 2013)
    Mac Pro (Late 2013)
    Mac Mini (Late 2014)

  • Galmac.4680Galmac.4680 Member ✭✭✭

    WvW, returning to the spawn waypoint after fighting on this map for some hours take up to two minutes. That's a big NOPE! :(

    Praise Joko!

  • Performance observation:

    I've noticed that that the biggest performance hit is on high-population maps such as Mistlock or Lion's Arch. However, changing the Character Model Limit and Character Model Quality between Low/Medium/High does little to affect performance with only a 1-2 FPS change. Now, this makes perfect sense as even the invisible characters are interacting with the environment and thus affect me.

    However, even if the invisible characters are just standing around, even if they are out of sight I still experience the hit. As soon as the population drops (visible pop remains the same, invisible decreases) performance improves.

  • Sincerest thanks for the native client, ANet! It's truly wonderful that resources have been dedicated to this.

    macOS: High Sierra GM (10.13, 17A362a)
    hw: MacBook Pro, 15-inch (2017)
    proc: 3.1 GHz Intel Core i7
    mem: 16 GB
    gfx: Intel HD 630 1536MB

    Performance-wise, the 64-bit client is worse than the 32-bit client. I have both clients installed, and I achieve barely 15FPS with the 64-bit client. In contrast, I get avg. 42FPS on the 32-bit client (in busier areas, it's almost always near 30FPS).

    I usually need to play on the 32-bit client, even if loading maps (et. al.) takes longer.

  • Zero.1028Zero.1028 Member ✭✭

    Not sure if this is only a Mac problem, but after the recent update I've been getting huge ping spikes in WvW.

  • Xstein.2187Xstein.2187 Member ✭✭
    edited September 16

    So, I'm kinda confused. If the 64 bit client isn't up to par by the time of PoF, will we still be able to re download the 32 bit client to use with PoF?

  • HippieJoel.9537HippieJoel.9537 Member ✭✭
    edited September 16

    @Necromus.9276 said:
    Is there ever going to be a native macOS client that does not use WINE to run the game? I'm finding that I have to run on the lowest graphics setting just to keep the game from crashing. My Mac can more than handle the higher settings for the graphics, but it seems the Windows environment translator can't handle the demand.

    The 64-bit client does not use WINE. It is a native Mac client. The low performance is a combination of things, namely the fact that the Mac client still has issues that are actively being investigated and the fact that OpenGL unfortunately has less than stellar performance on macOS. Metal in theory could improve performance a fair bit (particularly where shader compilation is a factor) but it would involve pretty much rewriting the entire renderer which I can't imagine ArenaNet are in any rush to do because it'd be a huge amount of work.

    Be patient - it will improve.

    @Xstein.2187 said:
    So, I'm kinda confused. If the 64 bit client isn't up to par by the time of PoF, will we still be able to re download the 32 bit client to use with PoF?

    The answer is most likely no and as I understand it people running Windows won't be able to play Guild Wars 2 using the 32-bit client either, as PoF requires more memory than a 32-bit client could address due to the improved graphics in the PoF zones. Regardless I think it's unlikely that the Cider based client would perform particularly well in the PoF zones anyway.

    @Killer Rhino.6794 said:
    Performance-wise, the 64-bit client is worse than the 32-bit client. I have both clients installed, and I achieve barely 15FPS with the 64-bit client. In contrast, I get avg. 42FPS on the 32-bit client (in busier areas, it's almost always near 30FPS).

    I suspect that these issues are at least in part down to the disk IO issue that is currently present in the 64-bit client and which ArenaNet are investigating. There's a good chance that once this is resolved it will improve dramatically. I suspect this in part because, in my desktop and my MacBook Pro (both of which have SSDs) the performance is quite a lot better than what you describe.

  • Mahkno.7593Mahkno.7593 Member ✭✭

    frequently my cursor will disappear and my camera get stuck in free camera mode. sometimes i'm able to get out of it by two-finger (right) clicking and/or escape key + two-finger click but it seems random, other times not. it might coincide with using the control key? very frustrating.

    in a different issue, the behavior of the caps lock key is different between cider version and beta 64bit. i assign my free camera to it. in cider version it requires a single key press to toggle. in new client the state of capslock determines the toggle (therefore sometimes a double keypress). is this intended or will it be adjusted to match the old client?

    2016 macbook pro 2.9 GHz Intel Core i7 16 GB 2133 MHz LPDDR3 Intel HD Graphics 530 1536 MB

  • My only two complaints so far on the 64bit client are what I would call 'chugging' and generally low fps. I've not had any keyboard issues or issues with textures / map loading.

    The chugging is what I feels like a wading through mud every 5-10 seconds. Everything lags a bit then returns to normal, this happens constantly.

    FPS is just low at about 15fps in unpopulated areas. I'm not running max settings, medium to good. Ambient Occ is turned off.

    Mac Pro (2010) dual 2.93Ghz six core Xeons (170% cpu usage while gaming)
    48GB ram
    nvidia GTX 680 (2GB)
    SSD game drive
    <100ms ping
    10.12.6 Clean install.

  • Xstein.2187Xstein.2187 Member ✭✭
    edited September 17


    32 bit image

    64 bit image

    Still having trouble with coloring and texture after I completely deleted gw2 and re downloaded the 64 bit client from scratch. I am also still using native resolution as others have recommended. Did everything I could in the graphics options to try to make it look better, but nothing will work.

    Pardon my frustration, but I believe when they say next time they are going to release an expansion when it is ready, the definition of "ready" should include balancing/elite specs and new clients that are being forced upon us as well. If there is no way to fix the coloring/texture issues I have, I would at least want the option to download and use the 32 bit client for the expansion. I posted this problem in the old forums about a month ago. I got no reply that fixed this problem, no reply from a dev, and the problem still persists when there is only six days until the expansion.

  • I've been playing on the 64b client the past couple of weeks and the performance is definitely not what I'd like; although it's not quite unplayable, in order to have a decent FPS I have to play on minimum settings, and even then it peaks around 30 and is usually around 20 or lower. That being said, I've never had the game crash, so stability issues seem to be fixed, which is good of course :)

    Would definitely love to be able to play on decent graphics settings or at least get better FPS at minimum.

    I'm on a mid-2015 15" MBP: 2.8 i7, 16 GB RAM, AMD Radeon R9 M370X

<<1345678
©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.