Just thought I'd add something to the mix: I was having the same issue at the end of 2020. Nothing worked. Was in daily email discussions with tech-support (they were very helpful and tried their best) but, nothing worked. Just as I thought it was fixed. BAM!, a disconnect! The ONLY thing which stopped it for me, was using a VPN when doing story content. I had to rent one for around £5.00 per month but, for me, it was worth it. Never had one again...