Necrid.6247 Posted January 10, 2023 Share Posted January 10, 2023 Hi there, the whole last week i did run the game on DX11 in preparation for the Arenanet news and the game worked fine for me. After the new update today however i get a crash every time i try to start (with the option to send a report, with lots of text and something like " ImgMemAlloc" seemingly causing issues). Did remove arcdps - but no improvement. When i switched back to DX9 in the options menu i have no more crashes and can enjoy the festival. Anyone else having this issue on DX11 - and any ideas on what might cause it?? 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted January 10, 2023 Share Posted January 10, 2023 I wonder if clearing the GW2 cache files would help. Link to comment Share on other sites More sharing options...
Deland.6482 Posted January 10, 2023 Share Posted January 10, 2023 I have the same problem. I have cleared the cache and the game has crashed again. Hopefully the reports we have sent will help ANET to identify the issue. 2 Link to comment Share on other sites More sharing options...
BloodravenD.7902 Posted January 10, 2023 Share Posted January 10, 2023 (edited) I'm having this same issue, getting the "ImgMemAlloc expected format between 0 and 33; got 35". For me, it's whenever I log into a character that is currently in Lion's Arch. I did try a character in Arborstone and didn't crash there. Not running any addons at the time. Edit: I tried clearing cache, and all that did was allow me to have 10-15 seconds or so moving my character before crashing. I also tried going back to DX9, even though it says it's depreciated, and that so far has been working. Edited January 10, 2023 by BloodravenD.7902 2 Link to comment Share on other sites More sharing options...
Kyubey.6349 Posted January 10, 2023 Share Posted January 10, 2023 Same here. Definitely not a cache problem. Has completely clear it, but game still crashes. Link to comment Share on other sites More sharing options...
Necrid.6247 Posted January 10, 2023 Author Share Posted January 10, 2023 Tried your idea, closed gw2 first, deleted gw2cache folder and started it with DX11 on. Unfortunately it still crashed again... Back to DX9 for now. Link to comment Share on other sites More sharing options...
Chaba.5410 Posted January 10, 2023 Share Posted January 10, 2023 What are your guys' system specs? I haven't crashed yet. My system is Win11 Ryzen-2700x with Nvidia 1080 Ti card. Using DX11. My graphics options are all relatively low because I play WvW a lot. Windowed Fullscreen with dual monitors. Reflections: None Textures: Low Shadows: None Shaders: Low Postprocessing: None Character Model Limit: High Character Model Quality: Low No Vsync Link to comment Share on other sites More sharing options...
Kyubey.6349 Posted January 10, 2023 Share Posted January 10, 2023 1 hour ago, Chaba.5410 said: What are your guys' system specs? I haven't crashed yet. My system is Win11 Ryzen-2700x with Nvidia 1080 Ti card. Using DX11. My graphics options are all relatively low because I play WvW a lot. Windowed Fullscreen with dual monitors. Reflections: None Textures: Low Shadows: None Shaders: Low Postprocessing: None Character Model Limit: High Character Model Quality: Low No Vsync It's definitely not depends on hardware in total, may be some specific devices or drivers. Played on DX11 for half a year with medium/high graphics without any problems. But right after today's update constantly getting crashes after some time, from seconds to nearly 2 minutes at best try. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted January 10, 2023 Share Posted January 10, 2023 2 hours ago, Deland.6482 said: I have the same problem. I have cleared the cache and the game has crashed again. Try deleting the Local.dat, too. Link to comment Share on other sites More sharing options...
Chaba.5410 Posted January 10, 2023 Share Posted January 10, 2023 32 minutes ago, Kyubey.6349 said: It's definitely not depends on hardware in total, may be some specific devices or drivers. Played on DX11 for half a year with medium/high graphics without any problems. But right after today's update constantly getting crashes after some time, from seconds to nearly 2 minutes at best try. Sure, that's why I posted my information in hopes that people can maybe narrow down a workaround. Like when people were crashing when they had something set to Ultra and the workaround was to reduce it. 1 Link to comment Share on other sites More sharing options...
ArenaNet Staff Stephane Lo Presti.7258 Posted January 11, 2023 ArenaNet Staff Share Posted January 11, 2023 We are aware of a client crash affecting Windows 7 players using the DirectX11 renderer. We're investigating and working on a fix to be deployed later. We'll post updates here when we know more: 4 Link to comment Share on other sites More sharing options...
BloodravenD.7902 Posted January 18, 2023 Share Posted January 18, 2023 For those who're still waiting, looks like they forgot to announce the hotfix, but the crashing seems to have been fixed as well as the ranked badges looking normal as well. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 18, 2023 Share Posted January 18, 2023 39 minutes ago, BloodravenD.7902 said: For those who're still waiting, looks like they forgot to announce the hotfix, but the crashing seems to have been fixed as well as the ranked badges looking normal as well. 1 Link to comment Share on other sites More sharing options...
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