Julien.5321 Posted September 26, 2023 Share Posted September 26, 2023 Good morning, SOS – HELP ME PLEASE I would like to contact you about a problem that has been ongoing since 2020: the Guild Wars game image is bugged in the list of recent games on Steam. Here are some topics that talk about it: https://steamcommunity.com/app/29720/discussions/0/3198117312267662641/ https://www.reddit.com/r/Guildwars2/comments/10fw4y9/message_to_developpers_fix_broken_image_guild/ https://www.reddit.com/r/GuildWars/comments/u3lqur/comment/i4uqvbt/ The problematic images are located at this address: • https://cdn.cloudflare.steamstatic.com/steam/apps/29720/capsule_231x87.jpg • https://cdn.cloudflare.steamstatic.com/steam/apps/29720/capsule_184x69.jpg Can you please do what is necessary and replace them with functional images please? It’s a slightly ridiculous problem that has been talked about for over 3 years… For an image replacement… Thank you for your attention and follow-up to my request. 2 Link to comment Share on other sites More sharing options...
Julien.5321 Posted September 26, 2023 Author Share Posted September 26, 2023 https://image.noelshack.com/fichiers/2023/39/2/1695738329-capture-d-ecran-2023-07-13-213658.png https://image.noelshack.com/fichiers/2023/39/2/1695738329-capture-d-ecran-2023-07-13-213637.png 2 Link to comment Share on other sites More sharing options...
ArenaNet Staff Rubi Bayer.8493 Posted September 26, 2023 ArenaNet Staff Share Posted September 26, 2023 Thank you for flagging this and sharing the info. I've asked some people to look into it! 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted September 28, 2023 Author Share Posted September 28, 2023 Hello Rubi Bayer Thanks for your answer. Quote Reponse of Steam Support The images used to display in these sections of a Steam profile are set up by the game's development/support team directly and not handled by Steam. As much as I would like to help you with this, however, this title was not developed by Valve, we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing. Please contact the support team of Guild Wars 2 by clicking this link here: https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1284210 as they are best equipped to resolve any issues you are experiencing with their product. Steam Support Cri Waiting for a fix 🙂 Have a nice day Regards, Julien 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted October 9, 2023 Author Share Posted October 9, 2023 Hello, any news about that ? Still broken Please give me the admin logs and i will fix it <3 1 1 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted October 16, 2023 Author Share Posted October 16, 2023 Hello, Really, i can change that in 1min. Please! 1 1 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted October 23, 2023 Author Share Posted October 23, 2023 Hello, Do you think the MADKING will be able to do something for this image? I believe it ! 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 7, 2023 Author Share Posted November 7, 2023 Hello, still nothing for me ? Come on ! Help me ❤️ 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 20, 2023 Author Share Posted November 20, 2023 Come on, just an picture ! 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted November 20, 2023 Share Posted November 20, 2023 Does this have something to do with the French localization? Is this from the Steam client or from the website? Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 21, 2023 Author Share Posted November 21, 2023 Hello Chaba Thanks for your answer. Nope, it's not French related, it's for everyone. Quote https://image.noelshack.com/fichiers/2023/47/2/1700583122-capture-d-ecran-2023-11-21-171141.png It's from the website. Reponse of Steam Support Quote Reponse of Steam Support The images used to display in these sections of a Steam profile are set up by the game's development/support team directly and not handled by Steam. As much as I would like to help you with this, however, this title was not developed by Valve, we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing. Please contact the support team of Guild Wars 2 by clicking this link here: https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1284210 as they are best equipped to resolve any issues you are experiencing with their product. Steam Support Cri Thanks for your help Regards 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted November 21, 2023 Share Posted November 21, 2023 I'm unsure what you're exactly looking at. When I search on the Steam website for "guild wars", this is what I see. https://ibb.co/sKCy0wh 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 27, 2023 Author Share Posted November 27, 2023 This is the Steam community image on the user profile (see image and details above). The link has been broken for over 2 and a half years. 2 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 27, 2023 Author Share Posted November 27, 2023 On 9/26/2023 at 7:15 PM, Rubi Bayer.8493 said: Thank you for flagging this and sharing the info. I've asked some people to look into it! Can you ask some other people 😄 ? 2 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted November 27, 2023 Share Posted November 27, 2023 (edited) Looks like it has something to do with the fact that there's no "Guild Wars" Store page anymore. If you look at my screenshot, you'll see what appears in the Store. If you click on your retrospective, there's a link to the store page. It gets redirected to the front page. https://store.steampowered.com/app/29720/Guild_Wars?snr=1_662_662_ Edited November 27, 2023 by Chaba.5410 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 28, 2023 Author Share Posted November 28, 2023 Fix the broken game image (in profile's games list) :: Guild Wars Discussions générales (steamcommunity.com) Yes, that's right, and it's been like that for several years, and we just need to correct this error. Only developers have the means to do this. 2 Link to comment Share on other sites More sharing options...
Julien.5321 Posted December 11, 2023 Author Share Posted December 11, 2023 Hello, someone made a correction for the image of the Steam 2022 retrospective. And also on the Guild Wars link which points to the game page. All that remains is to fix the main icon of the list of games and everything is OK 🙂 https://image.noelshack.com/fichiers/2023/50/1/1702289352-capture-d-ecran-2023-12-11-110058.png 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted January 1 Author Share Posted January 1 Happy New Year Anyone for my problem ? ❤️ 2 Link to comment Share on other sites More sharing options...
Julien.5321 Posted January 25 Author Share Posted January 25 Hello, I have been asking for help for over 4 months and the problem has existed for over 3 years. Beyond the fact that there is a problem of competence and taking my request seriously, I do not understand why a moderator is not monitoring this problem. Many users are impacted, as evidenced by these forums https://steamcommunity.com/app/29720/discussions/0/3198117312267662641/ https://www.reddit.com/r/Guildwars2/comments/10fw4y9/message_to_developpers_fix_broken_image_guild/ https://www.reddit.com/r/GuildWars/comments/u3lqur/comment/i4uqvbt/ Just fix it ! 2 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted March 11 Author Share Posted March 11 Hello, Still here ! 50$ for the ppl who fix it 😄 2 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted May 5 Author Share Posted May 5 Hello, Until the death ! 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted May 14 Author Share Posted May 14 231 Days After... I'm ALIVE Please Fix The Broken Image PFTBI ¯\_(ツ)_/¯ 2 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted May 16 Author Share Posted May 16 Reponse of Steam Support : Hello, Thank you for getting back to us. Unfortunately, due to the fact that the game Guild Wars has been delisted from Steam, Steam Support cannot make manually any changes regarding this title. We're sorry we can't provide any further assistance with this issue and for the inconvenience this has caused. Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help. Steam Support Ksenia 1 1 Link to comment Share on other sites More sharing options...
Forum Moderator.3419 Posted May 16 Share Posted May 16 Hi Everyone, I'm locking this thread as it's run its course. Regards. 2 1 Link to comment Share on other sites More sharing options...
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