Malachev.4759 Posted February 8, 2019 Share Posted February 8, 2019 Unable to complete any amount of gem purchase, no matter what payment method I'm using. I select the amount, fill information, check the checkbox and hit confirm. For a second it says transaction in progress, however after that message appears 'unfortunately an error has occured' for half a second'.Whats the matter, Anet doesnt want my money anymore? Link to comment Share on other sites More sharing options...
Raina.9438 Posted February 8, 2019 Share Posted February 8, 2019 I tried purchasing Upgrade to PoF and got the same thing. Couldn't even get it on the site, it errored out. Switched to try Gems and it failed as well. Same error. Looks like there was already a thread for this thoughhttps://en-forum.guildwars2.com/discussion/49588/unable-to-purchase-gems#latest Link to comment Share on other sites More sharing options...
Ione.4621 Posted February 9, 2019 Share Posted February 9, 2019 Unable to buy gems or redeem any of the gem cards I have (Ticket #7234804).I am totally shocked that a company doesn't ensure the method of them gaining money is so flaky. It puts people off. One of my friends had this issue trying to buy the GW2 HoT xpac and game and had this happen. Put them off totally after the 3rd attempt and I don't blame him.This really should be a priority as if you can't buy gems, there is no point in updating teh gem store and a bunch of people are simply unable to purchase anything there due to delays with support and a working financial back end Link to comment Share on other sites More sharing options...
Ione.4621 Posted February 10, 2019 Share Posted February 10, 2019 Well seems to of been fixed for me so +1 for that I guess. Was frustrating but what can you do, technology is both a boon and a bane Link to comment Share on other sites More sharing options...
Alvarri.7049 Posted February 10, 2019 Share Posted February 10, 2019 Same issue for me today. Tried three times, opened a ticket. Link to comment Share on other sites More sharing options...
Inammathe.5968 Posted February 10, 2019 Share Posted February 10, 2019 @"Teleri.7124" said:Why do you insist that EVERYONE submit a ticket instead of fixing the REAL problem once and for all?Probably because it's a more efficient and secure means of information gathering. Maybe there is a trend.. say only oceanic payment gateways or w/e is one issue and there is another completely unrelated account issue affecting the rest.Easier to get that information and more through a support ticket then through forum posts. It's also more orderly and easier to manage from a support perspective.But still I feel ya pain.. shutup and take my money!! Link to comment Share on other sites More sharing options...
Shadowrayne.5819 Posted February 10, 2019 Share Posted February 10, 2019 This is getting ridiculous. I originally had this problem 2 weeks ago. Submitted a support ticket. Took them about 4 days to fix it. I was able to buy a bundle of gems.Fast foward to today, i go and try to buy another bundle of gems... nope. Doesnt work. This time im not even getting an error message. Its just jumping back to the screen with the "which amount of gems do you wish to purchase" selection. I have now re-opened my support ticket in hopes that this gets fixed.. yet again. Im not really happy that Im going to have to wait another several days. Missing out on specials on the store does NOT make me happy.Anet Support: You need to pass this issue along to the next tier. I get that you can only help each issue on a one by one basis, but the root cause of this problem NEEDS to be fixed. Its making people not want to spend money on your product. Link to comment Share on other sites More sharing options...
Explosan.7250 Posted February 13, 2019 Share Posted February 13, 2019 I have same problem with buying gems by credit card, I put in a ticket on Jan 8 and i still haven't any response from support. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 13, 2019 Share Posted February 13, 2019 @Explosan.7250 said:I have same problem with buying gems by credit card, I put in a ticket on Jan 8 and i still haven't any response from support.If you never received the near-immediate automated response(email), you can create a new ticket. (Make sure to check spam/junk folders.)If you did received the automated response(email), you can update your ticket (by replying to said email), which will re-open the ticket should it have been inadvertently closed.Good luck. Link to comment Share on other sites More sharing options...
Aediph.2873 Posted February 20, 2019 Share Posted February 20, 2019 @Bloodstealer.5978 said:Might actually be an issue with Mastercard, Visa etc... I know many cashpoints and pay machines went down all of a sudden where I live due to processing system issues.. when it happens it's not just one card that gets errors it a plethora cos they all transact into the same mastercard/visa payment system.. paypal will be linked to your banks/credit cards via the same system.. visa, visa debit, access, etc.. at least that my very limited understanding of it.If it is an issue with the transacting/processing, then there is very little ANET or even Digy River can do about it as it will be outside of their sphere of influence :0Just stumbled upon this thread a few minutes ago, I've been having a purchasing problem since last night. That actually makes sense if ANET is having trouble finding a solution. To further add weight to what you're saying, I was able to buy twice last night, before going ahead with a 3rd one and having the transaction fall through repeatedly with no error that I can see. (nothing else besides the first two successful transactions are pending)I went ahead and created a CS ticket earlier today.Edit: The transaction went through successfully, not sure what exactly was causing it, but I'm betting it's as you said Bloodstealer.Ticket updated and closed Link to comment Share on other sites More sharing options...
Trelle.8162 Posted February 20, 2019 Share Posted February 20, 2019 Same issue here, I go to pay and it goes right back to the gem amounts, no purchase made. Tried twice tonight. Link to comment Share on other sites More sharing options...
Bloodstealer.5978 Posted February 20, 2019 Share Posted February 20, 2019 Wondering if certain transaction systems are having mares at moment.. where I live Visa transactions have been dodgy again, with shops unable to use there machines (my daughter has a part time job in a local store and its been fun times for her with queues all around as shoppers are unable to pay with cards and have no cash on them so they have to then queue up at the cashpoint outside to get some only to find the machine is up and down like a yoyo... To add contactless payments in a variety of shops and services have been unreliable for the last 2 days... I am guessing maybe these transaction systems are being targeted by DDOS or something .. we will likely find out in a year or two when its too late. Link to comment Share on other sites More sharing options...
Slaystoned.6741 Posted February 26, 2019 Share Posted February 26, 2019 Having this same issue.Support has already replied to me in my ticket that I should be able to purchase gems now, but I still cant. Still getting the same error message. I remember years ago having to do something odd that worked, like logging in and out of master account and restarting the game at the same time. It's been so long I've forgotten how I used to get around this. Anyone find any solutions? Link to comment Share on other sites More sharing options...
NotTorp.5036 Posted March 6, 2019 Share Posted March 6, 2019 Apparently I have the same problem. Instead of opening a support ticket, I've decided to save my 35 eur. I don't play GW2 often enough to jump through hoops to give you money.You should really consider getting rid of Digital River. Link to comment Share on other sites More sharing options...
Chaba.5410 Posted March 7, 2019 Share Posted March 7, 2019 Is buying gems down atm? I just bought gems two days ago for a different account.https://imgur.com/MkTifJ2 Link to comment Share on other sites More sharing options...
ShadowBumble.3504 Posted March 9, 2019 Share Posted March 9, 2019 I have the same problem as most people here. I will make a ticket. Always : "an error has accurd" with all payment options. I havent logged in for 4 months. today is 9-3-2019. from 2 PM i have this problem. I need to buy me some gold, exchange rate is as we speak 1040 gems for 250 gold. Any delay will mean i will pay much more hard earned euro's for the same amount of gems. unexeptable. I'm almost a day one player with more then 1,5k euro spend on this game. you devs can verify. 20:26 PM 9-3-2019:prices have dropped to 988 gems for 250 gold. This is a very good exchange rate. Hope this BS is not going to cost me. Link to comment Share on other sites More sharing options...
Hangingutters.7234 Posted March 10, 2019 Share Posted March 10, 2019 Same problem for me. Submitted a ticket. By the time it's fixed, I might not even want to spend the money.This issue seems to be rather common and i think they're shooting themselves in the foot by going though Digital River, andpossibly losing A LOT of money. Link to comment Share on other sites More sharing options...
Zynen.1796 Posted March 10, 2019 Share Posted March 10, 2019 I'm having the same problem. I cannot purchase Gems. It's a bit frustrating. I submitted (7263226: Cannot Purchase Gems). Link to comment Share on other sites More sharing options...
SirenElla.6523 Posted March 12, 2019 Share Posted March 12, 2019 Same problem. Worked 2 weeks ago - now nothing. Sniff. Link to comment Share on other sites More sharing options...
Xen.7564 Posted March 12, 2019 Share Posted March 12, 2019 Same issues as the people above, hoping for a very quick fix so I don't miss out on some offers. Link to comment Share on other sites More sharing options...
Clemen.4630 Posted March 12, 2019 Share Posted March 12, 2019 Having this same issue. Stumbled on this thread. Seems a little insane to me. These types of transactions need to be tight and easy and they aren't somehow for you guys. Link to comment Share on other sites More sharing options...
Xen.7564 Posted March 12, 2019 Share Posted March 12, 2019 And I just lost Glint's Gaze and Glowing Crimson Mask. Not only the special offer but they aren't available anymore. Issue persisting after 14-18 hours. So upset :(... Link to comment Share on other sites More sharing options...
Xen.7564 Posted March 13, 2019 Share Posted March 13, 2019 UpdateGot great assistance from the billing department and a GM (Ultra Viper) after writing a ticket and my issue was resolved (and quickly too!). Link to comment Share on other sites More sharing options...
Tairgire.4836 Posted March 15, 2019 Share Posted March 15, 2019 I'm having this problem. I submitted a ticket last night. Hoping it gets resolved quickly so I can get the sale today and start LW S3. Fingers crossed! It's hard to find gem cards to buy these days, unfortunately. Maaaaybe at Best Buy. Gamestop, Walmart, and Target don't have them, and Amazon only has from third party sellers. Link to comment Share on other sites More sharing options...
ReadSnow.8340 Posted March 16, 2019 Share Posted March 16, 2019 I'm having this problem and submitted a ticket last night too.Anet please hurry up , promotion will end..... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now