Hylgeriak.8250 Posted December 22, 2018 Share Posted December 22, 2018 Good day,at least once or twice a day I get really terrible, yet super short ping spikes that causes GW2 to disconnect. Now I finally need to figure out who's to blame: a) my hardware, b) my ISP, c) Anet (whom I think are the least to blame).I ran a traceroute and pathping to keep track of my connection...I did both now for 45 minutes and found that I have no package losses at all - it's just those nasty, little ping spikes (I pinged the IP of guildwars2.com). What would you say if you see such a plot? The first big spike (21:00) d/cd me....same at 21:21, 21:24 and starting massively from 21:37. Any idea what could cause this and what could be the reason? No one is currently on my connection except for me, so noone leeches on my 50 Mbit. I run a Win10 machine via WiFi (router is nearby and only separated from my PC by a door). But again, most of the time during a day everything is fine with my connection.€dit: or what else information could I collect before confronting my ISP? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 22, 2018 Share Posted December 22, 2018 You need to run a trace on the connection to the in-game map IP(s) on which you lose connection. That will tell you where on the route to that server/map connection issues lay.Good luck. Link to comment Share on other sites More sharing options...
Hylgeriak.8250 Posted December 22, 2018 Author Share Posted December 22, 2018 When the ping spike occurs while pinging guildwars2.com, I also get dc'd from the game. This is how it looked in the past hour when pinging my /ip server...no problems within the past hour though (although the ping plot looks strange...which apparently has a reason I don't get entirely). TCP ports for GW2 are forwarded. Link to comment Share on other sites More sharing options...
Aaralyna.3104 Posted December 22, 2018 Share Posted December 22, 2018 I'm not familiar with ping plotter but if PL% means packet loss, you do have issues at hop 8 and 14 (idk which servers these are so you have to check that out via their ip)Tho I would take a look at this post from Anet tho: https://help.guildwars2.com/hc/en-us/articles/201862998-Troubleshooting-Connectivity-Issues I see you play fromout Germany so it may be at Anet's/Amazon servers (or close to it). If you can't figure it out, just send a support ticket and they can help you figure out where the issue lies. (Keep in mind staff has Christmas holiday off). As for the 50 mbit, I don't think it means much. I changed from 50 mbit to 500 mbit and I don't notice change at all (on some times with a speedtest I see 500 mbps while at other times it won't go over the 50 mbps). Like you on wifi with a door in between next to the router/modem. I still think connection has to do with the whole road from start to end (incl all those ppl on them network highways in europe). Something with Christmas holiday atm as well. You could also contact your ISP to check your router/modem for issues as they can do that fromout their office. Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 22, 2018 Share Posted December 22, 2018 The spike starts at your own router, so the problem could involve it, a poor wireless signal / interference, or your computer. Reboot the router and try a wired connection if possible. Link to comment Share on other sites More sharing options...
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