Heibi.4251 Posted July 24, 2018 Share Posted July 24, 2018 I had more than 2000 gems before I logged out earlier today and they are gone after this latest patch. Link to comment Share on other sites More sharing options...
Howl.3284 Posted July 25, 2018 Share Posted July 25, 2018 I'm seeing quite a few people in-game noticing this too, thought I'd let you know that and ANet will probably investigate, fix, and reimburse everyone. Link to comment Share on other sites More sharing options...
Shufflepants.9785 Posted July 25, 2018 Share Posted July 25, 2018 Same. Gems gone. Link to comment Share on other sites More sharing options...
GhostOfLegion.4289 Posted July 25, 2018 Share Posted July 25, 2018 I saw the chat in LA and it also happened to a friend who purchased them, so I decided to test out buying just 800 in-game. I can confirm that the transaction went through, but no gems added. However, the gems I had on my account from before were still there. Link to comment Share on other sites More sharing options...
Supernatural Dawn.3194 Posted July 25, 2018 Share Posted July 25, 2018 exchanged gold for gems, got no gems but lost gold. Bought Gems and the 7 gems I had disappeared. Not happy. Link to comment Share on other sites More sharing options...
ioana.4590 Posted July 25, 2018 Share Posted July 25, 2018 same bought gems today and they are all gone now Link to comment Share on other sites More sharing options...
bq pd.2148 Posted July 25, 2018 Share Posted July 25, 2018 interesting.i tried turning gems into gold, wich caused a network error.my gold and my gems are still there but now when i open the page it takes like half a minute trying to figure the current price and then just puts a price of 0 for everything while i have greyed out buy fields and when i go with my mouse over any of those it says : insufficient Gold or Gems respectively.i restarted the game and even my computer tho that shouldnt have anything to do with it just to be sure and its still the same, something about currency exchange seems to be bugged right now. Link to comment Share on other sites More sharing options...
ArenaNet Staff Stephane Lo Presti.7258 Posted July 25, 2018 ArenaNet Staff Share Posted July 25, 2018 Hi,We are aware of issues with the Trading Post and gems, and our engineers are currently investigating the situation.Sorry about the inconvenience and thank you for your patience. Link to comment Share on other sites More sharing options...
asolram.6492 Posted July 25, 2018 Share Posted July 25, 2018 I had more than 5k gems and all of them gone :( ticket already opened with support, please fix this asap Link to comment Share on other sites More sharing options...
Danny.8596 Posted July 25, 2018 Share Posted July 25, 2018 Yes....I too had 1...billion? gems that I no longer have access to.On a more serious note, I just want to buy gems. I like spending money on this game. Link to comment Share on other sites More sharing options...
Forty Keks.9620 Posted July 25, 2018 Share Posted July 25, 2018 @Stephane Lo Presti.7258 said:Hi,We are aware of issues with the Trading Post and gems, and our engineers are currently investigating the situation.Sorry about the inconvenience and thank you for your patience.i'm an engineer main and i have not been asked to look into this issue. i'm the right guy for the job. Link to comment Share on other sites More sharing options...
asolram.6492 Posted July 25, 2018 Share Posted July 25, 2018 @Danny.8596 said:Yes....I too had 1...billion? gems that I no longer have access to.On a more serious note, I just want to buy gems. I like spending money on this game.For me is serious because I bought those gems with money that I earn every day at work to play the game I like, so yes, it is serious. Link to comment Share on other sites More sharing options...
asolram.6492 Posted July 25, 2018 Share Posted July 25, 2018 And gems are back! Tvm! Link to comment Share on other sites More sharing options...
ArenaNet Staff Stephane Lo Presti.7258 Posted July 25, 2018 ArenaNet Staff Share Posted July 25, 2018 The Black Lion Trading Company is back online and gems should be back in the wallet. We are sorry about the inconvenience! Link to comment Share on other sites More sharing options...
Master Childman.2135 Posted October 7, 2018 Share Posted October 7, 2018 Today i looked into my inventory and I have noted I had 0 gems. Yestarday the gems were 550. The problem has returned. I submited a bug into the game and I hope to have back my gems. They are few, but they are always my gems. Link to comment Share on other sites More sharing options...
Linken.6345 Posted October 7, 2018 Share Posted October 7, 2018 @asolram.6492 said:And gems are back! Tvm! Did you reply to your ticket that you no longer need help? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 7, 2018 Share Posted October 7, 2018 @Linken.6345 said:@asolram.6492 said:And gems are back! Tvm! Did you reply to your ticket that you no longer need help?If not, it was probably closed after 3 months. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 7, 2018 Share Posted October 7, 2018 @Master Childman.2135 said:Today i looked into my inventory and I have noted I had 0 gems. Yestarday the gems were 550. The problem has returned. I submited a bug into the game and I hope to have back my gems. They are few, but they are always my gems.An in-game Bug Report will garner no response, as indicated on the Bug Report window. For individualized assistance, you can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket'.Good luck. Link to comment Share on other sites More sharing options...
Master Childman.2135 Posted October 7, 2018 Share Posted October 7, 2018 Gems are back! Thanks GW2 Team Support.> @Inculpatus cedo.9234 said:@Master Childman.2135 said:Today i looked into my inventory and I have noted I had 0 gems. Yestarday the gems were 550. The problem has returned. I submited a bug into the game and I hope to have back my gems. They are few, but they are always my gems.An in-game Bug Report will garner no response, as indicated on the Bug Report window. For individualized assistance, you can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket'.Good luck.Gems are back! Thanks GW2 Team Support!!! ^_^ Link to comment Share on other sites More sharing options...
Linken.6345 Posted October 7, 2018 Share Posted October 7, 2018 @Inculpatus cedo.9234 said:@Linken.6345 said:@asolram.6492 said:And gems are back! Tvm! Did you reply to your ticket that you no longer need help?If not, it was probably closed after 3 months.Damn thats a nice necro right here =) Link to comment Share on other sites More sharing options...
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