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My game crashes at least once a day on brand new computer :(

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  • Linken.6345Linken.6345 Member ✭✭✭✭

    @Popocatl.2649 said:
    Some1 is having this problem even worse, I mean like today....?

    Have been happening over the last 14 hours so yes people have problems with dcing.

  • Snuskgubben.3054Snuskgubben.3054 Member ✭✭
    edited October 31, 2019

    not sure someone has said it allready and im having a bit of a time constraint to check replies but since you have a new computer i have a few advices that you definitely would be wise to check and could be the root cause of your problem:
    since your computer is completely new its a good idea to check the stability of your rig and the individual components by doing a stress test. there are several programs out there that does this (make sure your computer is properly cooled) but i can mention one that has been a staple for a long time.
    Prime95.
    that program will stress test your computer (in particular your cpu and motherboard) and if your computer has either faulty components (yes, even new computers can be delivered with faulty components, especially memory sticks and motherboard components) this program will be able to reproduce the issue (crash).
    this way you will be able to tell whether its the actual game thats causing your crashes (since youre not even running it when testing) or if the problem is elsewhere.
    a stresstest is designed to put more load on your system than any individual program would ever do, like games.
    that is one tip.
    next tip would be to use a memory tester like memtest 86+ to go in depth and test your ram memory. faulty memory sticks can throw off the MOST weird errors imaginable, depending on where the issue within the ram memory is located itself.
    you wouldnt believe me if i told you just how many times i've had issues with a computer and it turns out it was the memory sticks all along. thankfully most sticks come with a very nice warranty, and most manufactures will replace free of charge because memory sticks is something that fail very often.
    memtest86+ will also show you potential issues that can come from not only the memory but also the cpu and/or various features related to it that might be turned on on your motherboards bios.
    a great little program.
    you need both of them though because one is more aimed to test the ram, and the other one is more aimed for an overall stresstest of your computer (cpu and motherhboard). explanations what the programs do are of course explained on their official websites.
    once you have both stresstested your rig with prime95 AND tested ur memory with memtest86+ and it shows no errors, in 99/100 cases you can say you have a stable rig and that the crashes does not originate from your own computer, but rather it has to be the gw 2 client. i've heard reports of issues with people running the client on Windows 10, as you are.
    it is a good idea to run these two programs even if youre not playing guild wars 2 of course.
    i run them anytime i change a setting related to overclock or other various settings. i also run them on a regular basis because as we all know, compontents degrade over time (especially if theyre exposed to higher temperatures).
    these programs will not test your ssd harddrive(s), and so you do not have to worry about your ssd losing blocks/writes.
    hopfully this will help you!
    ps. i wont link to the programs on here bc frankly im not sure linking is allowed but a quick google should give you what you need. ds

  • I've been reading this in the last 2 years. I have this issue, it's probably an issue regarding with our ISP communicating with GW2 server. I have used my Desktop and my HP Laptop and my wife's Dell Laptop, same issue. Now I'm currently using my Asus ROG Strix gaming laptop GTX1070 and I encountered this black screen issue 3 times today already.

    Note that I am using Window Mode and yes GW2 Turns black, I can pull out the gw2 settings window by pressing F11 when screen turns black, when I press F12 I have an option to Log out or Character Selection screen, whenever I choose one it doesn't do anything, just black screen with background music.

    I also play other MMORPG and RPG like Elder Scrolls Online, Black Desert Online, Monster Hunter World and Witcher 3, those games have massive demand from your video card when it comes to graphics and I can play those smoothly with no issue. So I'm 100% sure this is not regarding any drivers of your Video Card. If updating drivers fixed your issue then you have a different problem before, not the same as mine. It's already December 13, 2019 and I still encounter this issue.

  • I got this problem today, newish computer with RTX 2070, no issues whatsoever in other games. The hard crashes started with a WIN update, now working on second reinstall of gameclient, also disabled Windows defender. Will get back to this thread with updates if I ever get it to work again.

  • Nothing works. So goodbye GW2 for now.

  • @Knutsson.9405 said:
    Nothing works. So goodbye GW2 for now.

    Did you try rolling back the Windows update? If the crashes only started happening after the Win update, that would suggest that's the issue.

  • @Inculpatus cedo.9234 said:

    @Knutsson.9405 said:
    Nothing works. So goodbye GW2 for now.

    Did you try rolling back the Windows update? If the crashes only started happening after the Win update, that would suggest that's the issue.

    Yes, tried that. Didnt work. The first time the game crashed was when win update started, wich is sort of normal. Win update tends to make all games crash. Also tried reinstalling win update with client deleted and then installing client fresh afterwards.__

  • Just a lil update. I got ahold of tech support and a eminent fella there made me go through several steps, dont ask me what it was I was doing, luddite me is leaning towards fixing everything with hard bonks on the machine. End of the story is, my client now seems to be working fine, I just ran around Vabbi for a little while, and it was like driving a shiny new car, so TY Anet^^

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited September 15, 2020

    @Knutsson.9405 said:
    Yes, tried that. Didnt work. The first time the game crashed was when win update started, wich is sort of normal. Win update tends to make all games crash.

    You don't update your OS while a game is running. :s

    Try this and update manually from now on when you don't have other applications running: https://www.sordum.org/9470/windows-update-blocker-v1-5/

    @inuraichi.6178 said:
    Anyway, I tried:
    repairing the game
    uninstalling and reinstalling the game.
    lowering my settings

    It has nothing to do with the game and its settings. It's either a GPU issue or (more likely) has something to do with you hyper-threading or overclocking settings in BIOS. Google your motherboard and check your BIOS and see which settings are recommended.

    I use geforce experience to keep my driver up to date, it informs me I have GeForce GTX 1660 Ti with the latest driver: version 436.02 releasedate: 08/20/2019

    Use this next time (in Safe Mode) before you install the latest GPU driver: https://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v18030-released

    Hope you've solved the issue by now, though, since it's been over a year. ;)