BananaCat.1208 Posted March 20, 2020 Share Posted March 20, 2020 My main account was made about 2 weeks after launch I believe. I'm assuming I flagged my account for suspicious activity though since I just came back from a 7 month hiatus and purchased a large amount of gems. Haven't heard back on my ticket yet (19 hours ago), hopefully tomorrow! Link to comment Share on other sites More sharing options...
NekoRin.9240 Posted March 20, 2020 Share Posted March 20, 2020 No preliminary statement from ArenaNet to at least acknowledge this problem and assure us they are looking into it at all. Nothing on Twitter, Facebook, Reddit or on this forum. Disappointing. Link to comment Share on other sites More sharing options...
kilowatts per second.1734 Posted March 20, 2020 Share Posted March 20, 2020 Welcome back! Wish it was under better circumstances. Link to comment Share on other sites More sharing options...
sjrmootwo.6198 Posted March 20, 2020 Share Posted March 20, 2020 My account that is affected is a game pre-release account. I did bye 1600 gems on it a couple days ago but I also did on this 2nd account at the same time and this 2nd account has no issues. This account was made around 2 years after release. When the keys are on sale I will sometimes get 25, it is not like that is a large amount spent on gems and it is not like it is out of the norm for the account to get some. There were no large items bought or sold on the TP, unless buying the other 14 gallant skins (got 2 from the keys) for around 200gold is considered a lot, which is not a lot. Link to comment Share on other sites More sharing options...
NekoRin.9240 Posted March 20, 2020 Share Posted March 20, 2020 Quite sure gem purchase is not a factor. None of my 3 accounts bought gems recently. Only my oldest account is affected. Link to comment Share on other sites More sharing options...
MoonMoon.1560 Posted March 20, 2020 Share Posted March 20, 2020 To everyone here i got my account back and this was what happened....YiarToday at 00:05Hello,Thank you for your patience while we looked into your issue.It appears this account was caught in our regular account security review. After thoroughly reviewing this account we have removed the block that was placed on it. You may now access our services again.If you should need further assistance, please feel free to reach out to us!Regards,YiarGuild Wars 2 Support Teamhttp://help.guildwars2.com/ Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 20, 2020 Share Posted March 20, 2020 Odd, wonder what they mean by "caught in our regular security review". Link to comment Share on other sites More sharing options...
kilowatts per second.1734 Posted March 20, 2020 Share Posted March 20, 2020 I'm able to get back in. Support sent me an email and mentioned that my account was flagged during a regular account security review. Not sure what exactly caused a red flag in their system. Link to comment Share on other sites More sharing options...
DemonSeed.3528 Posted March 20, 2020 Share Posted March 20, 2020 Glad you got yours back - hopefully the others who are having this problem get sorted too. Link to comment Share on other sites More sharing options...
lil trouble.9084 Posted March 20, 2020 Share Posted March 20, 2020 im having the same issue with the invalid code. im on my spare account cause i cant log in with my main Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 20, 2020 Author Share Posted March 20, 2020 @MoonMoon.1560 Glad you got your account back!Its been almost 24 hours for me, but no response yet. I thought tickets were gonna be resolved in order of submission? :( Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 20, 2020 Share Posted March 20, 2020 Does anyone here have news on their ticket yet?My daughter is having the same issue & didnt hear from the support for over 29hours now. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 20, 2020 Share Posted March 20, 2020 The CS Team allows 72 hours to respond to tickets, and more time when the volume of tickets is high.Just an FYI. Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 20, 2020 Author Share Posted March 20, 2020 @elRitmo.7869 I think it's been about 30 hour ish for me as well. No response yet :/ I am just confused since some people were able to get their issues resolved faster than others despite the ticket system claiming to be in first come first serve bases. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 20, 2020 Share Posted March 20, 2020 It's first come, first served as far as routing to the appropriate team. Then, each case may have different circumstances.Should all tickets be held up over a difficult situation that came in earlier? Should all CS Team Members sit idle waiting for one difficult case to resolve? Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 20, 2020 Share Posted March 20, 2020 Honestly I was hoping that a GM would give us a statement about this here on this post since many many people are having the same issue.Cause it's clearly an issue from their side. Link to comment Share on other sites More sharing options...
Exalted Quality.8534 Posted March 21, 2020 Share Posted March 21, 2020 A whole day with no response... sigh Link to comment Share on other sites More sharing options...
NekoRin.9240 Posted March 21, 2020 Share Posted March 21, 2020 Day 3Still no response. I'm going to lose an entire weekend's play time because of this ridiculous screw-up. Sent them screenshots of statements from reddit and this thread. I suspect we all got flagged for siphoning resources from our alt accounts to our main accounts. That's the only commonality I can see from the descriptions of everyone affected.Just when the content release cadence and state of the game is improving, we get this. How are we not supposed to get paranoid about our future in the game when we can't even have the security of knowing our accounts won't get randomly banned like this without proper oversight? Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 21, 2020 Share Posted March 21, 2020 Damn here it's already 47hours witout a response. Very dissappointing. Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 21, 2020 Share Posted March 21, 2020 @NekoRin.9240 said:Sent them screenshots of statements from reddit and this thread. I suspect we all got flagged for siphoning resources from our alt accounts to our main accounts. That's the only commonality I can see from the descriptions of everyone affected.Funfact tho is that my daughter dont even has alt accounts. But i sent her some stuff n her boyfriend did aswell.She had her account suspended once like 3 days after she bought the expansion.The support meant to her that she got hacked. Which is... lets be honest... ridiculous. Now we have the case that she bought the upgrade for it. and BAM account gone again. Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 21, 2020 Author Share Posted March 21, 2020 @NekoRin.9240I have no alt account and no funnel at all :/ maybe guildies sending few gold here and there (never anything big) and winning one legendary giveaway. But that was like, at least two three years ago. Just got back to playing last week, and bam. Can't log in :/ Link to comment Share on other sites More sharing options...
koalala.4389 Posted March 21, 2020 Author Share Posted March 21, 2020 @NekoRin.9240To add more, I only ever play WvW, and my account probably has less than 20g in atm. Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 21, 2020 Share Posted March 21, 2020 @koalala.4389 said:@NekoRin.9240I have no alt account and no funnel at all :/ maybe guildies sending few gold here and there (never anything big) and winning one legendary giveaway. But that was like, at least two three years ago. Just got back to playing last week, and bam. Can't log in :/My daughter got back to the game like 2 months ago. Now she's actually thinking bout quitting again cause the support takes it's sweet time answering to this. Link to comment Share on other sites More sharing options...
sjrmootwo.6198 Posted March 21, 2020 Share Posted March 21, 2020 I got the same response that MoonMoon posted about 16 hours after I submitted a ticket and was back in the game yesterday afternoon. Still no idea what their "regular security review" means or how I got flagged. Link to comment Share on other sites More sharing options...
elRitmo.7869 Posted March 21, 2020 Share Posted March 21, 2020 This situation is very odd tbh. A few people already have their accounts back & others wait almost 3days at this point.I sent in a ticket on my account aswell regarding my daughters issue. Support checked it TWICE the past 2 days & nothing happens.She still doesnt have a mail from the support & still got her account locked for no reason at all. Link to comment Share on other sites More sharing options...
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