AlEcTTs.9754 Posted August 19, 2021 Share Posted August 19, 2021 So a friend of mine wanted to get back into the game after a 3 year break. Comes back to find out his account is locked while trying to purchase the ultimate edition of EoD. Puts in a support ticket and provide EVERY piece of information the support ticket asks for. then gets the "confirmation for your support ticket" email. hasn't gotten anything else in 10 days. I don't care what any player roaming the forums is going to comment on this. I wont even read them. I want a developer to give me an actual answer of why this is acceptable. 10 days. He has not put in a single other ticket and has just been waiting. 10 days days ago we where not in a Beta of any kind so that cant be an excuse. Sure I understand a lot of players are returning to the game but all it takes is 5 minutes of google to see most tickets of the same problem get solved in 2-4 days. When I had this problem it took 1 day and 2 other friends took 2 days. Call me a "boomer" and a "karen" all you want but I want a comment on this post from a dev explaining why this has happened. Absolutely absurd with no excuse coming for a professional development studio. I'm sorry but a ticket should not be taking 10 days. End of the line 1 4 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 19, 2021 Share Posted August 19, 2021 You may or may not get a response, as it is not your account. Your friend can update his ticket by replying to the near-immediate automated response. If he has not received the automated response, have him check spam/junk folders. Link to comment Share on other sites More sharing options...
Khoarr.8312 Posted August 19, 2021 Share Posted August 19, 2021 Imagine thinking the developers are the people who answer your tickets. Link to comment Share on other sites More sharing options...
mythical.6315 Posted August 19, 2021 Share Posted August 19, 2021 53 minutes ago, Koyie.9318 said: Imagine thinking the developers are the people who answer your tickets. Or that they have the time to respond to everyone that demands their response. Link to comment Share on other sites More sharing options...
fluffypaws.2860 Posted August 19, 2021 Share Posted August 19, 2021 This is paramount to wanting George Clooney to provide a written response why your Nespresso Coffee Capsules have taken over 10 days to be delivered 2 3 Link to comment Share on other sites More sharing options...
FoxGoesFloof.8049 Posted August 19, 2021 Share Posted August 19, 2021 My zipper broke on my Armani jacket after 6 days. I wrote to Mr Armani but didn't get a response . Totally bummed dude 😞 2 1 1 Link to comment Share on other sites More sharing options...
infinityandbeyond.9652 Posted August 19, 2021 Share Posted August 19, 2021 I hear ya ! I purchased some John West Tuna because it's supposedly the best. To my dismay it was average. I called the feedback line and demanded to speak with John but still haven't heard back ! Completely unreasonable ! 1 1 Link to comment Share on other sites More sharing options...
Touchme.1097 Posted August 19, 2021 Share Posted August 19, 2021 (edited) 4 hours ago, AlEcTTs.9754 said: So a friend of mine wanted to get back into the game after a 3 year break. Comes back to find out his account is locked while trying to purchase the ultimate edition of EoD. Puts in a support ticket and provide EVERY piece of information the support ticket asks for. then gets the "confirmation for your support ticket" email. hasn't gotten anything else in 10 days. I don't care what any player roaming the forums is going to comment on this. I wont even read them. I want a developer to give me an actual answer of why this is acceptable. 10 days. He has not put in a single other ticket and has just been waiting. 10 days days ago we where not in a Beta of any kind so that cant be an excuse. Sure I understand a lot of players are returning to the game but all it takes is 5 minutes of google to see most tickets of the same problem get solved in 2-4 days. When I had this problem it took 1 day and 2 other friends took 2 days. Call me a "boomer" and a "karen" all you want but I want a comment on this post from a dev explaining why this has happened. Absolutely absurd with no excuse coming for a professional development studio. I'm sorry but a ticket should not be taking 10 days. End of the line First of all your friend should log in in the Support website ( Guild Wars 2 Support ) and check his/her ticket if it has been answered by the support team. If that didn't happen than he/she should send another ticket with the confirmation code explaining he/she didn't get any answer. Edited August 19, 2021 by Touchme.1097 Link to comment Share on other sites More sharing options...
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