I want a Developer response

[AlEcTTs.9754]

So a friend of mine wanted to get back into the game after a 3 year break. Comes back to find out his account is locked while trying to purchase the ultimate edition of EoD. Puts in a support ticket and provide EVERY piece of information the support ticket asks for. then gets the "confirmation for your support ticket" email. hasn't gotten anything else in 10 days. I don't care what any player roaming the forums is going to comment on this. I wont even read them. I want a developer to give me an actual answer of why this is acceptable. 10 days. He has not put in a single other ticket and has just been waiting. 10 days days ago we where not in a Beta of any kind so that cant be an excuse. Sure I understand a lot of players are returning to the game but all it takes is 5 minutes of google to see most tickets of the same problem get solved in 2-4 days. When I had this problem it took 1 day and 2 other friends took 2 days. Call me a "boomer" and a "karen" all you want but I want a comment on this post from a dev explaining why this has happened. Absolutely absurd with no excuse coming for a professional development studio. I'm sorry but a ticket should not be taking 10 days. End of the line  

[Inculpatus cedo.9234]

You may or may not get a response, as it is not your account.

Your friend can update his ticket by replying to the near-immediate automated response.

If he has not received the automated response, have him check spam/junk folders.

[Khoarr.8312]

Imagine thinking the developers are the people who answer your tickets.

[mythical.6315]

53 minutes ago, Koyie.9318 said:

Imagine thinking the developers are the people who answer your tickets.

Or that they have the time to respond to everyone that demands their response. 

[fluffypaws.2860]

This is paramount to wanting George Clooney to provide a written response why your Nespresso Coffee Capsules have taken over 10 days to be delivered

[FoxGoesFloof.8049]

My zipper broke on my Armani jacket after 6 days. I wrote to Mr Armani but didn't get a response . Totally bummed dude 😞

[infinityandbeyond.9652]

I hear ya ! I purchased some John West Tuna because it's supposedly the best. To my dismay it was average. I called the feedback line and demanded to speak with John but still haven't heard back ! Completely unreasonable !

[Touchme.1097]

4 hours ago, AlEcTTs.9754 said:

So a friend of mine wanted to get back into the game after a 3 year break. Comes back to find out his account is locked while trying to purchase the ultimate edition of EoD. Puts in a support ticket and provide EVERY piece of information the support ticket asks for. then gets the "confirmation for your support ticket" email. hasn't gotten anything else in 10 days. I don't care what any player roaming the forums is going to comment on this. I wont even read them. I want a developer to give me an actual answer of why this is acceptable. 10 days. He has not put in a single other ticket and has just been waiting. 10 days days ago we where not in a Beta of any kind so that cant be an excuse. Sure I understand a lot of players are returning to the game but all it takes is 5 minutes of google to see most tickets of the same problem get solved in 2-4 days. When I had this problem it took 1 day and 2 other friends took 2 days. Call me a "boomer" and a "karen" all you want but I want a comment on this post from a dev explaining why this has happened. Absolutely absurd with no excuse coming for a professional development studio. I'm sorry but a ticket should not be taking 10 days. End of the line  

First of all your friend should log in in the Support website ( Guild Wars 2 Support ) and check his/her ticket if it has been answered by the support team.

If that didn't happen than he/she should send another ticket with the confirmation code explaining he/she didn't get any answer.

Edited August 19, 2021 by Touchme.1097