Question about the Makeover Kit

[Manifest.8417]

Basically I am trying to give my character red eyes, but it says those colors are exclusive. How would I get access to Exclusive colors in the makeover kit?

[Danikat.8537]

In this case exclusive means you have to use a makeover kit, those colours (and faces and hair styles) are not available when you're creating a character. But if you're using a kit you don't have to do anything special, just pick them from the list and confirm the change.

Edited November 1, 2021 by Danikat.8537

[Manifest.8417]

I am already using the makeover kit and it wont let me use the exclusive colors.

[SoftFootpaws.9134]

18 minutes ago, Manifest.8417 said:

I am already using the makeover kit and it wont let me use the exclusive colors.

Go to the Trading Post in your city and find the Makeover Preview NPC instead of testing with an actual kit. You should always have access to the exclusive colors, no matter what.

[Inculpatus cedo.9234]

Perhaps, a screenshot would be helpful. 

[Danikat.8537]

2 hours ago, Manifest.8417 said:

I am already using the makeover kit and it wont let me use the exclusive colors.

Can you be more specific?

It should be a simple process: you have a Total Makeover Kit in your inventory, double click to use it, go to Face Details, Eyes, scroll through the list of colours until you find the one you want, click on it and the preview will show how your character looks with that eye colour, then you click the 'Make Changes' button at the bottom. (Of course if you want to make any other changes at the same time you need to do those before clicking 'make changes'.)

How far through that process are you able to get? What happens that's stopping you choosing the colour you want?

[Moradorin.6217]

It should let you use any of the colors available in the kit and the kit has many exclusive colors. Also on some races like Asuran and I think Sylvari you can get more eye options from different faces that are in the total makeover kit.

[Manifest.8417]

Basically the Exclusive Colors are locked regardless of what I do

[Manifest.8417]

I stand corrected, I assumed they were locked in the makeover kit because of the little grey star on the exclusive colors. I was wrong and it turns out I have access to them. It was an honest mistake as I am still fairly new to this Game. Thank you everyone for your help.

TLDR: Problem Resolved

Edited November 1, 2021 by Manifest.8417

[Danikat.8537]

I'm glad you were able to figure it out. 😊

For future reference if something is locked it's usually more explicit than that (something like a padlock icon) and it will often say what you need to do to unlock it.