ShadowCatz.8437 Posted November 28, 2021 Share Posted November 28, 2021 As title describe I was logged into my main account and used "Redeem a code" on an account which already where upgraded to EoD with PoF and HoT from years before. Did I waste my serial key on this account, should have been logged out to create a new account? How do solve this? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 28, 2021 Share Posted November 28, 2021 Yes, you did. You will have to contact the CS Team for assistance. Good luck. Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted November 28, 2021 Author Share Posted November 28, 2021 3 minutes ago, Inculpatus cedo.9234 said: Yes, you did. You will have to contact the CS Team for assistance. Good luck. Is there any chance that they can revoke or give a new serial key to replace the one that where used by mistake on an account which already had PoF and EoD unlocked? As for CS I already contacted them. Have to see how much time before they respond as I suppose there is a lot going on right now with sales and so on. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 28, 2021 Share Posted November 28, 2021 I think I saw someone post about the same issue, there was nothing the CS Team could do. But, it might be different this time; only the CS Team can possibly help you. (They should respond within 72 hours.) Again, good luck. Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 28, 2021 Share Posted November 28, 2021 Was that not someone useing a heroic edition code on a their account instead of doing a new one? Should not be possible to upgrade an account twice with a pof code imo. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 28, 2021 Share Posted November 28, 2021 (edited) I had no issue updating a paid account with a Heroic Edition code more than once. It's probably something the CS Team can take care of; but, lately they haven't been near as accommodating as they used to be. Edited November 28, 2021 by Inculpatus cedo.9234 Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted November 28, 2021 Author Share Posted November 28, 2021 43 minutes ago, Inculpatus cedo.9234 said: I had no issue updating a paid account with a Heroic Edition code more than once. It's probably something the CS Team can take care of; but, lately they haven't been near as accommodating as they used to be. How did that go for you when you did that same kind of mistake like I did? Did CS manage to give you a second key or account for the one that had been used? Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 29, 2021 Share Posted November 29, 2021 3 hours ago, ShadowCatz.8437 said: How did that go for you when you did that same kind of mistake like I did? Did CS manage to give you a second key or account for the one that had been used? Was not me and they said they could not fix it for the forum poster so s/he did not get a alt account out of their amazon prime heroic edition code. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 29, 2021 Share Posted November 29, 2021 I didn't have any issue (or mistake) updating an account with a Heroic Edition, as it just gives the account the items. Sorry, I was referring to something else. It is true that the CS Team did not assist someone, recently, that used a Heroic Edition code on their paid account. I can't remember if they helped players in the past that used HoT or PoF codes on updated accounts; I think so, but, as I said, the CS Team is not as helpful (no more character restorations, no more free server transfers). I've found the policy on Heroic Edition use; it does not look good: https://help.guildwars2.com/hc/en-us/articles/360013206754-Promotional-Item-Guild-Wars-2-Heroic-Edition Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted November 29, 2021 Author Share Posted November 29, 2021 5 hours ago, Inculpatus cedo.9234 said: I didn't have any issue (or mistake) updating an account with a Heroic Edition, as it just gives the account the items. Sorry, I was referring to something else. It is true that the CS Team did not assist someone, recently, that used a Heroic Edition code on their paid account. I can't remember if they helped players in the past that used HoT or PoF codes on updated accounts; I think so, but, as I said, the CS Team is not as helpful (no more character restorations, no more free server transfers). I've found the policy on Heroic Edition use; it does not look good: https://help.guildwars2.com/hc/en-us/articles/360013206754-Promotional-Item-Guild-Wars-2-Heroic-Edition As far as I read that link it is about free edition upgrade to a payed account and from what I know Heroic Edition where also a promotion code that was given away for free from Amazone so it shouldn't be an economical loss the way a standard edition PoF wil be for me if CS will not let me create another account with PoF. In my case my account where already a paid account with PoF expansion from before and this was a mistake that shouldn't be possible when one already have unlocked (paid) for PoF once and add a key that is meant for PoF. It seem to be no check for what exist on account from earlier when one use the Redeem to add key on account. In anyway I have to see what CS will do when they get the information they ask for. Link to comment Share on other sites More sharing options...
Handsel.2891 Posted November 29, 2021 Share Posted November 29, 2021 7 hours ago, Inculpatus cedo.9234 said: I didn't have any issue (or mistake) updating an account with a Heroic Edition, as it just gives the account the items. Sorry, I was referring to something else. It is true that the CS Team did not assist someone, recently, that used a Heroic Edition code on their paid account. I can't remember if they helped players in the past that used HoT or PoF codes on updated accounts; I think so, but, as I said, the CS Team is not as helpful (no more character restorations, no more free server transfers). I've found the policy on Heroic Edition use; it does not look good: https://help.guildwars2.com/hc/en-us/articles/360013206754-Promotional-Item-Guild-Wars-2-Heroic-Edition Could it be that the items that come with the HE cannot be retrieved once the code is applied to the account? In that case, accidentally redeeming a PoF code should only be possible to reverse on an account that already redeemed one in the past, if the newly used code corresponds to the same edition that was previously unlocked. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 29, 2021 Share Posted November 29, 2021 Yeah, I don't know why I looked up the Heroic Edition policy. Lol. Silly me. Like I said, only the CS Team can assist you. Best of luck! Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted November 29, 2021 Author Share Posted November 29, 2021 37 minutes ago, Inculpatus cedo.9234 said: Yeah, I don't know why I looked up the Heroic Edition policy. Lol. Silly me. Like I said, only the CS Team can assist you. Best of luck! Thanks! I really need that luck now! Soon it will my birhtday and this was kind of a gift to myself. Sent all documentation CS have asked to have as for order and serial keys to track down what editions I have had on my account over all those years. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 29, 2021 Share Posted November 29, 2021 Sounds like they will be able to assist you. Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted November 29, 2021 Author Share Posted November 29, 2021 Yeah! *Dancing happily mad around my VR Christmas tree* 🎄 CS gave me a new code and this time I made sure to logg out of all sites which use the same display and password as my main account. Now I just have to find out how do I set up my GW2 client to work with two accounts. Any tips of how to avoid messing it up again? Happy that CS where helpful with something like this! ❤️ Thanks @Inculpatus cedo.9234, @MikeG.6389 and @Linken.6345 for your support on this issue! Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 29, 2021 Share Posted November 29, 2021 (edited) launchbuddy Edit And nice you got a new code mate. Edited November 29, 2021 by Linken.6345 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 29, 2021 Share Posted November 29, 2021 I just type in my password for each account. Can't mess that up. Lol. Gratz on your new Serial Key! 🎉 Link to comment Share on other sites More sharing options...
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