Unusual payment issue

[ReV.6097]

Hi, I've been a regular UK player since 2013, and pretty much buy gems each month.

I have had an issue this week with payment, and the banking app pretty much said it was the merchants fault and that ArenaNet was not complying with new payment regulations introduced.

 

I then got a payment error message in-game  (error code: 100427).

I do not see this error code on the GW2 help page with all different error codes.

I'm probably going to send a ticket tomorrow or next week, but wondered if anyone else had come across this themself, recently?

 

 

[Chaba.5410]

This code looks like it's one of the Visa Payment API error codes.  Someone else here had a similar error code when using their Visa card.  You might need to contact support directly for this matter.

You could always try deleting all saved payment info and re-adding.

Edited August 18, 2023 by Chaba.5410

[ReV.6097]

 

14 minutes ago, Chaba.5410 said:

You could always try deleting all saved payment info and re-adding.

Just gave it a try, but no luck.

I'll just go with the first suggestion you offered.

Might keep this topic open until I know what Support suggests, in case they have something to suggest that others in my situation could use. 

[Healix.5819]

ArenaNet doesn't support the additional security requirements that newer cards in EU have. That's likely your problem, in which case you'll need to use PayPal as a middleman.