Crash at start of "Hell Breaks Loose"

[Kyban.4031]

Replaying SotO on new character and it crashed when transitioning to "Hell Breaks Loose" and when I try to resume the story instance after crash.

[Masacio.7219]

Me too.  Tried it a dozen times now, after doing repair on the download, and lowering the settings.  Crashes every time.  Assert on rectangle.  What sucks is I only got SotO today because they made the new Living Worlds only unlock if you own SotO.  And then of course, the dailies gave me two objectives in Horn of Maguma.  So even though I didn't want to start SotO yet, I did to unlock the zone.  And low and behold, I can't, cause it crashes.  Thanks.

[Haidawid.9258]

same issue here, new patch probably broke something (reminds me of the cauldron incident), guess we gonna wait for a new patch to fix it

[Charr Guardian.1497]

I have the same problem. First playthrough.
The game reaches a critical error as soon as a cinematic starts playing right after the loading screen that I see upon crossing the portal for Hell Breaks Loose: ???

I've restarted the game and attempted to complete that step three times, cannot get past it.

Edited November 8, 2023 by Charr Guardian.1497

[Mrs Lana.2506]

First playthrough on this character and I'm having the same issue. I thought it was due to arcdps, but uninstalled that and still crashing. Would love a fix - and soon.

Edited November 8, 2023 by Mrs Lana.2506

[Persnicketous.5903]

Same issue here, having this on an AMD Radeon 7900XTX for the record.

Keeps happening, another player in game also whisped to me about the issue. This hard locks progression in the expansion.

I don't use ArcDPS, so this is certainly not causing it.

The error that - for the record - keeps popping up (sent to ArenaNet, only top for reference for other players):

Quote

*--> Crash <--*
Assertion: MathRectIsValid(*margins)
File: D:\Perforce\Live\NAEU\v2\Code\Gw2\Engine\Frame\FrApi.cpp(474)
App: Gw2-64.exe 
Pid: 89252
BaseAddr: 00007FF74FC40000
ProgramId: 101
Build: 154050
When: 2023-11-08T14:07:44Z 2023-11-08T15:07:44+01:00
Uptime:   0 days  0:06:09
Flags: 0
DumpFile: Crash.dmp

Edited November 8, 2023 by Persnicketous.5903

[CruserKay.9548]

Experiencing the same with the chapter "All Hell Breaks Loose: ???" after entering the "portal/black hole thing". => Game freezes in the cutscene instantly, with music still playing in the background and crashreport popping up.

Tried:
- Settings from High to Low
- Window to Fullscreen mode
- Starting as Administrator
- Updating Drivers
- Repearing GW2
- Reinstalling GW2 without any addons
- Underclocking and overclocking RAM & GPU

Nothing worked for now, will do a few more tests.

What a bummer.. Let me know if you guys found anything helpful.

[Persnicketous.5903]

Further update, I also experience crashes when I try to do "Outreach" and talk to the fisher to get to Aurene's Cave. Once the loading screen finishes, I instantly crash with the same information:
 

Quote

*--> Crash <--*
Assertion: MathRectIsValid(*margins)
File: D:\Perforce\Live\NAEU\v2\Code\Gw2\Engine\Frame\FrApi.cpp(474)
App: Gw2-64.exe 
Pid: 107672
BaseAddr: 00007FF74FC40000
ProgramId: 101
Build: 154050
When: 2023-11-08T15:14:55Z 2023-11-08T16:14:55+01:00
Uptime:   0 days  0:01:08
Flags: 0
DumpFile: Crash.dmp

 

[CruserKay.9548]

I found a solution that worked for me to play the chapter "Hell breaks Lose: ???" without it crashing.

What I did:
1. Clean Install on Guild Wars 2  without any addons
2. Close every Programm on your PC that you dont need! (Steam, Discord, Teamspeak etc.)
3. Start game as administrator
4. Change Settings Ingame:
  - Graphic Options:
     - Settings preset: Best performance
     - Frame Limiter: set to 30 FPS
     - Resolution: set to lowest 1024 x 763
  - Audio:
     - Mute music

You can try the settings without reinstalling first to see if the settings work on its own.

I hope it works for some of you too!

[Raven Enjoyer.3204]

Just want to brring more attention to this as I experienced the same issue with cinematics in the game, but with Dragonstorm at the end:

*--> Crash <--*
Assertion: MathRectIsValid(*margins)
File: D:\Perforce\Live\NAEU\v2\Code\Gw2\Engine\Frame\FrApi.cpp(474)

It's my culprit as well 😞

[Masacio.7219]

Well, it's still not working.  I tried changing resolution, running in a window, etc, nothing worked.  I've played this game since it came out, and I never had an issue like this, a hard crash blocking all progress.  It's disappointing there is still no fix.

[kayne.5041]

Had the same problem for the story mission 10 "Treachery", the MathRectIsValid() function crashed my game everytime. I tried to repair gw2 and lower my settings but it didnt work.

Tried again today with the solution from CruserKay.9548 and it did work. Guess the running as administrator part is important. Also do not try the change the settings back during the mission; it crashed for me soon after.

EDIT: Nevermind it crashes during the mission soon after anyway.

Edited November 8, 2023 by kayne.5041
new information

[biosoup.7963]

Same issue here, right at the start of it.

[Charr Guardian.1497]

I also cannot complete the Wizard's Vault PvE dailies because I'm expected to do either of the two remaining ones at the Horn of Maguuma, which is inaccessible to me due to the bug being discussed here. I cannot do the Specials for the same reason.

Edited November 8, 2023 by Charr Guardian.1497

[Persnicketous.5903]

Tested with the new build that just launched, the issue still exists and is still identical.

[Ravenna.4785]

This step is crashing for me as well. It's my first playthrough on SotO. I don't have any addons. It crashes either on the loading screen of Hell Breaks Loose: ??? or as soon as I load into the area.

[Phasulphille.3401]

I've also had this issue since Tuesday. Game crashing right when I load into Hell Breaks Loose:???. Tried repairing the game files, setting my options to lowest possible and deleting my add ons but nothing works.

[Persnicketous.5903]

Still occuring today, unfortunately.

[kayne.5041]

I concur, still occuring

[Beliand.9263]

Happens here too, the "fix" (turning down settings, ect) mentioned earlier seems to let you into the mission, but then crashes instead as you exit into the courtyard with allies and the mini cutscene showing the area starts

[Mrs Lana.2506]

I'm having multiple story chapters crash since the latest patch. The Only One will crash right as the extractor explodes right at the start of the instance. Used auto detect settings (most are set to medium/high).

Did it again with lowest settings, crashed again.

This patch just straight up killed some story instances huh 😓

[Masacio.7219]

This is very disappointing.  Purchased SotO two days ago, and this crash is still blocking progression.  Does any one know if they are trying to fix it?  From what people have said, this rect assert is breaking plenty more content than just the start of Hell Breaks Loose.

[Persnicketous.5903]

The new patch seems to have fixed it for me (which went live minutes ago).

[Charr Guardian.1497]

I confirm the recent patch took care of this issue for me. Thank you, ANet.

[Mrs Lana.2506]

Latest patch fixed the crash in The Only One, and Hell Breaks Loose