Tiilimon.6094 Posted May 11, 2020 Share Posted May 11, 2020 I also have to agree with Dying Oblivion, seen too many cases where valid concerns were replied to with a forum banishment and thread deletion.If you want to see something even worse though, go browse the frontier forums for Elite Dangerous. There I've been banished for not agreeing with a community manager on what counts as "valid pvp" :D Link to comment Share on other sites More sharing options...
Divirel.4953 Posted May 11, 2020 Share Posted May 11, 2020 https://help.guildwars2.com/hc/en-us/articles/360048145813-Account-Character-Rollback-Issue-5-11-2020- Link to comment Share on other sites More sharing options...
tretmuehlenverweigerer.438 Posted May 11, 2020 Share Posted May 11, 2020 My god, people are pretending as if Anet would have to go out of their ways to keep the community (or better: paying customers) informed asap. I was working for a TINY internet service provider here in Germany when we stil had analogue internet access only and I worked night shifts and vacation times like Chrstmas and New Years Eve - to help get people online, not just for reporting incoming server problems. And that provider was really tiny. That minimum of customer service can expected from Anet. Generally, their customer service is far too slow. Link to comment Share on other sites More sharing options...
ElvenTree.9628 Posted May 11, 2020 Share Posted May 11, 2020 This is a complete outrage! I don't care about BS virtual items or gold my time worth more than that. I want my account to be restored as it was this morning. This never happened in any other video games I played. I even get pissed off losing 10 minutes save games in doom due to dieing and not F6ing then imagine losing 2 days of progress. There is no point of playing now either because if hey do decide to restore things as they were then they will overwrite everything you do from this point. They should rather keep the whole system shut down for couple of days not like this. Even another 5 lvl80 account boosters as a "compensation" could not cope with my time wasted. Not impressed at all ... :# Link to comment Share on other sites More sharing options...
Ogg.3579 Posted May 11, 2020 Share Posted May 11, 2020 If they plan to fix it and do a rollback to a more recent backup, then why the h... is it still possible to log in. First thing they should do is shut down the game on eu servers until it is fixed. Unless they think a huge gap like this isnt an issue......I have been working as db admin for many years and it is shocking to see the lack of info. And ofc they have alarm systems for this and start the work even at night. Yes it is a game, but it is still a production system. Link to comment Share on other sites More sharing options...
tretmuehlenverweigerer.438 Posted May 11, 2020 Share Posted May 11, 2020 This is not "just a game". This is a product - albeit a virtual one - that Anet expect to generate revenue 24/7. So they should provide support 24/7. Get a decent customer service center involved and work out some escalation routines. Put someone in charge of community care. And learn how to communicate and to perceive people playing games not as "gamers" but as customers. BTW that's the self perception we also should have. Imho the word "gamer" is an insult. Link to comment Share on other sites More sharing options...
zemiacsik.4590 Posted May 11, 2020 Share Posted May 11, 2020 Yeah, lack of info is an issue. I would prefer to have some official forum post about the situation then dozens of reports.. because I do not know if I should raise a ticker or wait or what.. Link to comment Share on other sites More sharing options...
Moo.8920 Posted May 11, 2020 Share Posted May 11, 2020 @"ElvenTree.9628" said:This is a complete outrage! I don't care about BS virtual items or gold my time worth more than that. I want my account to be restored as it was this morning. This never happened in any other video games I played. I even get pissed off losing 10 minutes save games in doom due to dieing and not F6ing then imagine losing 2 days of progress. There is no point of playing now either because if hey do decide to restore things as they were then they will overwrite everything you do from this point. They should rather keep the whole system shut down for couple of days not like this. Even another 5 lvl80 account boosters as a "compensation" could not cope with my time wasted. Not impressed at all ... :# Oh bless. Link to comment Share on other sites More sharing options...
Gundahar.2765 Posted May 11, 2020 Share Posted May 11, 2020 I am so frustrated about this. i lost skins, map completion, gold... i want everything back Link to comment Share on other sites More sharing options...
Opimer.2758 Posted May 11, 2020 Share Posted May 11, 2020 It is likely that the two days lost are really lost, because if there was a rollback, that mean there was a crash, and so the server reverted to the most recent stable backup. They cannot revert something already reverted. The things they can do is reapply the logs, but don't expect it for tomorrow. Link to comment Share on other sites More sharing options...
tretmuehlenverweigerer.438 Posted May 11, 2020 Share Posted May 11, 2020 This is super frustrating., I agree, Gundahar. And frustration is the very least thing a customer shoulfd feel about a product. This whole situation has been piling up over years, not just because of the Corona virus crisis. GW 2 has Performance issues since I started playing it in mid 2017. And from this day on we are told that thoroughly upgrading the engine "doesn't pay". That's quite something in the ears of a customer. "Doesn't pay".Perhaps what happened now is a bit of a wake up call for Anet to finally do something about the technical issues of the game. I somehow feel that what happened now is serious. Though that's just speculation my side. Link to comment Share on other sites More sharing options...
Incantus.8549 Posted May 11, 2020 Share Posted May 11, 2020 Do you know what kind of shitstorm that would cause? If it's actually all gone? I spent over 30 hours playing this weekend as I had a rare weekend off and my GF worked long shifts. I also bought over 20k gems for various ends with 8k remaining on my account when I went to bed.If they dont fix it, then I expect a massive compensation for the time and funds lost. Link to comment Share on other sites More sharing options...
tretmuehlenverweigerer.438 Posted May 11, 2020 Share Posted May 11, 2020 If they cannot revert the rollback the support will need weeks to sort this out, refund people, restore hard to get items etc. That would be the worst case scenario. Link to comment Share on other sites More sharing options...
Gundahar.2765 Posted May 11, 2020 Share Posted May 11, 2020 @"tretmuehlenverweigerer.4385" said:This is super frustrating., I agree, Gundahar. And frustration is the very least thing a customer shoulfd feel about a product. This whole situation has been piling up over years, not just because of the Corona virus crisis. GW 2 has Performance issues since I started playing it in mid 2017. And from this day on we are told that thoroughly upgrading the engine "doesn't pay". That's quite something in the ears of a customer. "Doesn't pay".Perhaps what happened now is a bit of a wake up call for Anet to finally do something about the technical issues of the game. I somehow feel that what happened now is serious. Though that's just speculation my side.Honestly, after reading all the topics about this issue, alot of people lost legendaries or gems, so my frustration basically faded, as it is undeserved. They lost way more than me. But nevertheless all of us spamming with such topics won't help some say, yet this is how protests take place. So yes, i think its not wrong to raise your voice. Theres alot of issues with the game, for years now, that haven't been adressed properly or at all.Its just a game in the end, but a game where people invest money and time, and i speak this not in my name, but in the name of those that lost huge amounts of gold, gems or legendaries.Meanwhile, i shall wait for aNet to adress and solve this. Theres still faith. Link to comment Share on other sites More sharing options...
Snickers.4536 Posted May 11, 2020 Share Posted May 11, 2020 How doing with the rollback? Not fixed yet? Link to comment Share on other sites More sharing options...
tretmuehlenverweigerer.438 Posted May 11, 2020 Share Posted May 11, 2020 @Gundahar.2765 said:@"tretmuehlenverweigerer.4385" said:This is super frustrating., I agree, Gundahar. And frustration is the very least thing a customer shoulfd feel about a product. This whole situation has been piling up over years, not just because of the Corona virus crisis. GW 2 has Performance issues since I started playing it in mid 2017. And from this day on we are told that thoroughly upgrading the engine "doesn't pay". That's quite something in the ears of a customer. "Doesn't pay".Perhaps what happened now is a bit of a wake up call for Anet to finally do something about the technical issues of the game. I somehow feel that what happened now is serious. Though that's just speculation my side.Honestly, after reading all the topics about this issue, alot of people lost legendaries or gems, so my frustration basically faded, as it is undeserved. They lost way more than me. But nevertheless all of us spamming with such topics won't help some say, yet this is how protests take place. So yes, i think its not wrong to raise your voice. Theres alot of issues with the game, for years now, that haven't been adressed properly or at all.Its just a game in the end, but a game where people invest money and time, and i speak this not in my name, but in the name of those that lost huge amounts of gold, gems or legendaries.Meanwhile, i shall wait for aNet to adress and solve this. Theres still faith.I agrre with you almost completely, but "it's just a game" is just something that I don't understand. I live in Germany, and over here soccer is one of the most important things in the entire country (don't ask me why). A whole industry is connected to it, politicians make use of it to raise their popularity, people are committing their entire lives to it, there are nation wide celecbrities among the players. Noone says: "It's just a match." But when it comes to PC games, even we as the people who like that stuff are talking it down. We need to build more self esteem in that regard. It's our hobby, and it's as important as any other hobby that has become socially accepted. Link to comment Share on other sites More sharing options...
ElvenTree.9628 Posted May 11, 2020 Share Posted May 11, 2020 "How doing with the rollback? Not fixed yet?"I think you will ask the same thing for a couple of days.So what if you would wake up one day and find that you lost 2 digits from the end of your bank account balance because the bank rolled back all accounts to a month earlier. Surely that would be a Super Adventure Box day :) Link to comment Share on other sites More sharing options...
Elf Warden.8615 Posted May 11, 2020 Share Posted May 11, 2020 It is a late April fool's day with Cantha Expansion coming out xD Link to comment Share on other sites More sharing options...
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