Derlac.5436 Posted June 6, 2021 Share Posted June 6, 2021 Hello! I try to buy gems on black lion trading company, i give everything the game want. On the menu "rewiev your order" i click to confirm and i get an sms authetication to my phone with a code that i should write in a pop up window, but the pup up window only write Visa and a half circle is rotating, and don't show where i should write the authentication code. I wait for a 15 min but nothing changed. I talked with my bank and we tried lot of things but nothing changed and they say the problem is with the gw2 and not with my card. I bought gem 3-4 mounth ago and there was no pop up window and was no problem but now i can't buy sadly. Any idea how to fix it? 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 6, 2021 Share Posted June 6, 2021 You will need to contact the Purchasing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
Derlac.5436 Posted June 6, 2021 Author Share Posted June 6, 2021 thank you Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 6, 2021 Share Posted June 6, 2021 2 hours ago, Derlac.5436 said: thank you Edit: Oh, I forgot. There's an announcement about Gem purchases in the 'News and Announcements' sub-forum. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted June 6, 2021 Share Posted June 6, 2021 You could consider buying gems from a retailer like these ones for Europe. https://www.guildwars2.com/en/news/get-20-off-guild-wars-2-gem-cards-in-europe/ The promotion is over, but you can still buy gems there for the normal price of EUR 25 for 2000 gems. Link to comment Share on other sites More sharing options...
uzu.7351 Posted June 8, 2021 Share Posted June 8, 2021 Hi. I have the same problem. Its been a week now. Hope they get this fixed soon... Link to comment Share on other sites More sharing options...
Malsheem.1794 Posted June 14, 2021 Share Posted June 14, 2021 Dont hold your breath. I reported this May 23 and was told: "he screen you've reported is now a known issue and we're currently looking into how to resolve this" 1 Link to comment Share on other sites More sharing options...
uzu.7351 Posted June 21, 2021 Share Posted June 21, 2021 (edited) On 6/14/2021 at 7:48 PM, Malsheem.1794 said: Dont hold your breath. I reported this May 23 and was told: "he screen you've reported is now a known issue and we're currently looking into how to resolve this" Yeah lol... Im still waiting close to one month now and this is for customers that are outspokenly telling them I CANT GIVE YOU MY MONEY TO BUY PIXELS. Rofl...imagine having an actual issue... Edited June 21, 2021 by uzu.7351 Link to comment Share on other sites More sharing options...
PsiQss.6927 Posted June 21, 2021 Share Posted June 21, 2021 Yeah, I have this issue as well. It works when bank's system does not ask for sms confirmation, but when it does - the popup freezes. Seems like the payment system is not prepared to handle such request, but this should've been easily and quickly fixed. For once, if what I've just written is correct, this is not a complex issue, but is definitely one that's literally preventing people from directly giving aNet money. This should be a top priority for them lol Link to comment Share on other sites More sharing options...
uzu.7351 Posted June 21, 2021 Share Posted June 21, 2021 Yup, strictly related to payment validation. Frankly for a lot of banks its always been directly with the bank or some 3rd party sms code confirmation... Its just something they did after a recent patch. I have a successful payment in 22 May or smthing like that but I couldnt pay at the end of May/start of June. Bank sees transactions pending "handshake" from retailer but on the GW2 client side that doesnt register. Thats whats strange to me. It did work. I bought stuff and then I couldnt with the exact same system. The one thing that changed was anet rolling out one of the patches sometime during end of May. Link to comment Share on other sites More sharing options...
PsiQss.6927 Posted June 21, 2021 Share Posted June 21, 2021 One workaround I can suggest, is to take paypal option. You can pay with card over there, without account (despite the popup on the first page). It will handle the purchase well, with the confirmation code, and depending on your bank (this is the case for me but might work differently in other banks) the next visa purchase might not require the code. This is not an ideal solution, as one might not necessarily want to give card details to yet another third party, but it does work for now. I'm hoping ANet will really fix this soon. Link to comment Share on other sites More sharing options...
uzu.7351 Posted June 22, 2021 Share Posted June 22, 2021 13 hours ago, PsiQss.6927 said: One workaround I can suggest, is to take paypal option. You can pay with card over there, without account (despite the popup on the first page). It will handle the purchase well, with the confirmation code, and depending on your bank (this is the case for me but might work differently in other banks) the next visa purchase might not require the code. This is not an ideal solution, as one might not necessarily want to give card details to yet another third party, but it does work for now. I'm hoping ANet will really fix this soon. Thanks, that is clear that there are options to buy gems for a larger cost but that is beyond the point entirely. Leaving the issue itself aside (i.e. using added protection for the payer), it is now more than a month... this is terrible feedback and looks to me like a complete disregard of customer issues. As this is related to payments which is generally a category prioritized by just about any company out there, I genuinely dread to think how long it would take to help with other problems, such as for example losing my account, getting hacked, etc.... I am sorry but this is quite disheartening. Link to comment Share on other sites More sharing options...
Malsheem.1794 Posted June 22, 2021 Share Posted June 22, 2021 It's just weird that other companies in these days, will do just about anything to get money out of their players. Here, ppl are willing to pay but cant. Kind of absurd in the world of gaming 2021 🙂 Link to comment Share on other sites More sharing options...
Malsheem.1794 Posted June 25, 2021 Share Posted June 25, 2021 It works now 🙂 Link to comment Share on other sites More sharing options...
Naxos.2503 Posted June 30, 2021 Share Posted June 30, 2021 As of today, I just experienced this problem... Is it really fixed ? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 30, 2021 Share Posted June 30, 2021 Each case is different (unless it is the white screen issue); you can contact the Billing CS Team for assistance by 'Submitting a Ticket' via the 'Support' link above/below. Link to comment Share on other sites More sharing options...
Naxos.2503 Posted June 30, 2021 Share Posted June 30, 2021 Indeed, for posterity, people encountering the issue may do the following thing : Go to your Temp folder, find Gw2cache, and delete it, launch the game, and then try again. Support advised me to do so, and it worked. In case it doesn't, you wont lose much, the cache is essentially recreated when you launch the game. Link to comment Share on other sites More sharing options...
sunrun.4521 Posted July 3, 2021 Share Posted July 3, 2021 Just posting this as another thing to try... I recently had the other issue when buying gems, where it briefly shows a red error message like "unfortunately an error occurred, please try again later" at the top of the window when you try to pay (either credit card or PayPal). The thing that fixed it for me was logging into my account on the website and removing all of the networks from Account > Security > Authorized Networks, and not saving my current network when logging into the game with 2FA. Who knows why, but that fixed it for me, so that's another thing to try if you're getting the red error message issue. Otherwise... best to contact the billing team! Link to comment Share on other sites More sharing options...
uzu.7351 Posted July 7, 2021 Share Posted July 7, 2021 (edited) Hi, dropping by to say I tried today for the last time and its still, after 2 months, not working to make payments in the shop using Visa or I suspect any kind of more serious bank that offers their own payment approval as per new banking law in Europe. I have double checked with the bank and the payment is initiated on their end but the retailer is not accepting the handshake. i.e. Digital River and Anet are not giving a rats kitten about this issue. This lack of interest in this issue has kind of been the last straw. Finally, to everyone recommending that users contact the billing team, frankly I couldn't care less what kind of billing team, system or team of outsourced clowns are contracted for this. I bought the game from Anet and I expect an e2e support from Anet, I do not care to be bounced around various support teams that I personally would have to contact (wow!) as if we were still somehow stuck in the year 1990. Sorry but get your act together. Edited July 7, 2021 by uzu.7351 typo 1 Link to comment Share on other sites More sharing options...
Emperor Palpatine.5329 Posted September 17, 2021 Share Posted September 17, 2021 Hello! I also tried today, am from EU so have the same banking law that I fully support since it offers more security. Tried with a visa card, nada! They put my money on hold but never got the gems. I have a ticket raised and am very curious on what they have to say. Its so stupid tbh, like this payment method works for like small apps for my apartment utilities and it won’t work for a big company! Fix your kitten anet wtf :))) ps: wow does not have this issue at all! 1 Link to comment Share on other sites More sharing options...
PeterRedhill.3182 Posted September 18, 2021 Share Posted September 18, 2021 I had the same issue. I tried to purchase them on 3 separate occasions and kept getting errors. My card is also a visa. Link to comment Share on other sites More sharing options...
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