DropkickGoose.2076 Posted May 23, 2023 Share Posted May 23, 2023 Following the patch this morning 5/23/23, upon either attempting to load in on a character, or apparently selecting a different character in the character select, the game freezes (when it happens during loading into a map, the spinning icon in the bottom right ceases to exist). Eventually, after clicking around in the window, the Windows message indicating that the program has stopped responding shows up, and the program can be killed. No Anet crash report is generated like some crashes. No add-ons are running, the computer has been restarted, drivers are all up-to-date as of a week or so ago. Against started with the May 23 patch, as of the previous night everything was running shipshape through multiple raids and character swaps. 1 1 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 23, 2023 Share Posted May 23, 2023 You can contact the Tech CS Team via the 'Support' link above/below. Link to comment Share on other sites More sharing options...
Gimgamgoo.5670 Posted May 23, 2023 Share Posted May 23, 2023 20 minutes ago, DropkickGoose.2076 said: Following the patch this morning 5/23/23, upon either attempting to load in on a character, or apparently selecting a different character in the character select, the game freezes (when it happens during loading into a map, the spinning icon in the bottom right ceases to exist). Eventually, after clicking around in the window, the Windows message indicating that the program has stopped responding shows up, and the program can be killed. No Anet crash report is generated like some crashes. No add-ons are running, the computer has been restarted, drivers are all up-to-date as of a week or so ago. Against started with the May 23 patch, as of the previous night everything was running shipshape through multiple raids and character swaps. Patch for 23 May uploads/installs. I access a character as normal. Move about 2 raptor jumps in game and it crashes. Shut down via task manager. Can no longer load into the game with any character. All I get now is windows telling me the game is not responding whenever I load in. Great patch. #sigh No addons, have never had any. Link to comment Share on other sites More sharing options...
Notox.9547 Posted May 23, 2023 Share Posted May 23, 2023 Having a similar issue. Played before the patch and everything was fine, after patching and trying to run the game I cannot make it past a single loading screen. Screen freezes and eventually Windows says the program stopped responding. Sometimes it freezes even during character select, unable to load the model of the character. I have tried to run repair but it seems to not do anything. 1 Link to comment Share on other sites More sharing options...
ArenaNet Staff Rubi Bayer.8493 Posted May 23, 2023 ArenaNet Staff Share Posted May 23, 2023 Someone is looking into this--thank you for making us aware! 4 Link to comment Share on other sites More sharing options...
Avenrise.3592 Posted May 23, 2023 Share Posted May 23, 2023 Not the same crash but don't want to start up a new thread :p I'm DC'ing to character select about 5 seconds after map swapping, it taking me back to the previous map or another WP on the same map. By the look of the amount of people there on reload it's not just me :) Link to comment Share on other sites More sharing options...
Midnight.7526 Posted May 23, 2023 Share Posted May 23, 2023 I too am having the same issues. Guess I'll have to try game after work late tonight. Sigh Link to comment Share on other sites More sharing options...
Socke.7961 Posted May 23, 2023 Share Posted May 23, 2023 I have the same issue. The game crashes when loading the map or when switching characters. Everything was working fine yesterday. This is without ArcDPS and after running "-repair". Link to comment Share on other sites More sharing options...
Avenrise.3592 Posted May 23, 2023 Share Posted May 23, 2023 26 minutes ago, Midnight.7526 said: I too am having the same issues. Guess I'll have to try game after work late tonight. Sigh I usually wait a few hours for the bugs to be patched out but chanced it this time and... yeh. It happens, I'm not too salty about it but just gonna hope it gets sorted soonish as it's a little too immersion breaking for me tbh. Link to comment Share on other sites More sharing options...
Theo.6231 Posted May 23, 2023 Share Posted May 23, 2023 (edited) Yep, same here for me. Game crashed when loading after first character selection, restarted and tried again, that character gets as far as mistlock sanctuary loading screen but then hangs. Tried different character, but selecting it shows the name and location etc as text and plays selecting sound but does not show graph of character and hangs. Tried -repair but does not change anything. All happened today, playing it yesterday worked fine. Did get the update first thing after logging in today. added info: friend that is already in guildwars says my selection remains on the first selected character even when I select a different one. Might help in troubleshooting hopefully 🙂 Edited May 23, 2023 by Theo.6231 Link to comment Share on other sites More sharing options...
Obfuscate.6430 Posted May 23, 2023 Share Posted May 23, 2023 My game crashes when I load in a character. It gets to the loading screen of the map they're on, then the game crashes. I tried -repair, it did nothing. The game was working fine just before the patch as well. I'm doing a fresh install of the game to see if it helps. Link to comment Share on other sites More sharing options...
Warduke.7865 Posted May 23, 2023 Share Posted May 23, 2023 Same issue, patched, now on toon screen get gw2 not responding Link to comment Share on other sites More sharing options...
Sparticus.6508 Posted May 23, 2023 Share Posted May 23, 2023 (edited) Glad to know I'm not he only one experiencing this issue. Game loads to character select screen. Clicking on the first character will bring up the loading screen and then freeze. Clicking on a different character profile picture will freeze the game there. It doesn't seem to be a network issue since trace manages to complete connections. Will send in a ticket for more puzzle pieces. Edit: I deleted my .dat file and re-updated. Did not help. Edited May 23, 2023 by Sparticus.6508 Added additional info 2 1 Link to comment Share on other sites More sharing options...
BigJimT.2095 Posted May 23, 2023 Share Posted May 23, 2023 I have the same issue after the update. Re-install and update didn't fix the issue. Link to comment Share on other sites More sharing options...
Bart.3571 Posted May 23, 2023 Share Posted May 23, 2023 Having the same issue,got into the game before it froze up and now can't get past character selection. 1 Link to comment Share on other sites More sharing options...
nyn.2950 Posted May 24, 2023 Share Posted May 24, 2023 I'm having the exact same issue as OP and some others in the comments. I tried uninstall/reinstall along with reboot, etc., but nothing. Same issue as before. This just started today (post update) and everything has been fine up until today. I'm going to cry until it's fixed so please save my home from water damage!!!! Link to comment Share on other sites More sharing options...
Warduke.7865 Posted May 24, 2023 Share Posted May 24, 2023 4 minutes ago, nyn.2950 said: I'm having the exact same issue as OP and some others in the comments. I tried uninstall/reinstall along with reboot, etc., but nothing. Same issue as before. This just started today (post update) and everything has been fine up until today. I'm going to cry until it's fixed so please save my home from water damage!!!! Same i had no issues until this patch Link to comment Share on other sites More sharing options...
Midnight.7526 Posted May 24, 2023 Share Posted May 24, 2023 Yeah, I am unable to get past character load screen. Program is not responding. Link to comment Share on other sites More sharing options...
Sparticus.6508 Posted May 24, 2023 Share Posted May 24, 2023 16 hours ago, Sparticus.6508 said: Glad to know I'm not he only one experiencing this issue.... Okay, quick update. Support team reached out and had me go through the "starting the game from clean boot" guide I think I've seen somewhere around here. They also gave me instructions to reset my web sockets. I don't know if it's safe to recommend doing that as well so I'd defer to the support team. I am now able to get past the select hero screen, but now the game stops responding when I log out. I've sent them more logs and hopefully reprieve will come to us soon. Thanks again to the support team! Link to comment Share on other sites More sharing options...
DropkickGoose.2076 Posted May 24, 2023 Author Share Posted May 24, 2023 I've managed to get my game working by updating to the newest version of NVIDIA drivers, as well as running the Windows System File Checker with the help of support. Recommend anyone else with the issue giving this a try! 1 Link to comment Share on other sites More sharing options...
Socke.7961 Posted May 24, 2023 Share Posted May 24, 2023 5 hours ago, DropkickGoose.2076 said: I've managed to get my game working by updating to the newest version of NVIDIA drivers, as well as running the Windows System File Checker with the help of support. Recommend anyone else with the issue giving this a try! Thanks for the info, this helped me fix the problem. I only needed to update NVIDIA drivers to the newest version 532.03. I did not run the Windows System File Checker or do anything else, so it seems like it's a problem with older NVIDIA drivers. Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 24, 2023 Share Posted May 24, 2023 16 minutes ago, Socke.7961 said: the newest version 532.03 This version was just released today. Which version were you running prior, if I might ask? Link to comment Share on other sites More sharing options...
Sparticus.6508 Posted May 24, 2023 Share Posted May 24, 2023 Final update. I apparently lost the GeForce Experience App when I upgraded my harddrive. Updating my graphics drivers also seems to have solved my issues before and after logging into the game. Thank you GW2 Support! All Hail GW2 Support! ^_^ Link to comment Share on other sites More sharing options...
Theo.6231 Posted May 24, 2023 Share Posted May 24, 2023 yep, I installed the latest drivers from nvidia, dated today May 24, and now GW2 works again. Did sfc /scannow, but that found nothing, so I say it was the driver update that fixed it. Glad it works again! Link to comment Share on other sites More sharing options...
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