DartPancake.5360 Posted March 15 Share Posted March 15 Hello! When I'm clicking Redeem code I don't see input for code and see only "Page not found". A few days ago everything worked fine. Error appeared yesterday. Still doesn't work Screenshot 1 Link to comment Share on other sites More sharing options...
ArenaNet Staff Rubi Bayer.8493 Posted March 15 ArenaNet Staff Share Posted March 15 This should be fixed now! 1 Link to comment Share on other sites More sharing options...
Ziriel.9832 Posted March 15 Share Posted March 15 I still get that error ("Page not found"). 😞 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted March 15 Share Posted March 15 Just FYI, gem codes can also be redeemed by logging in through https://account.arena.net/login Link to comment Share on other sites More sharing options...
Ziriel.9832 Posted March 15 Share Posted March 15 27 minutes ago, Chaba.5410 said: Just FYI, gem codes can also be redeemed by logging in through https://account.arena.net/login Where? "Redeem a code" in Overview and "Add a Code" in Game content accept only codes for DLC. Gem cards could be used only in-game as I know. 1 Link to comment Share on other sites More sharing options...
DartPancake.5360 Posted March 15 Author Share Posted March 15 1 hour ago, Rubi Bayer.8493 said: This should be fixed now! Still same black page without input Link to comment Share on other sites More sharing options...
DartPancake.5360 Posted March 15 Author Share Posted March 15 Just now, Chaba.5410 said: Just FYI, gem codes can also be redeemed by logging in through https://account.arena.net/login You mean Redeem Code button? Doesn't work with gem codes. They are 20 length and you can enter only 25 length code here. For expansions etc. Link to comment Share on other sites More sharing options...
Linken.6345 Posted March 15 Share Posted March 15 OP you are not trying to do it on a steam account right? Since steam accounts cant redeem gem cards 1 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted March 15 Share Posted March 15 28 minutes ago, Petrified.9826 said: You mean Redeem Code button? Doesn't work with gem codes. They are 20 length and you can enter only 25 length code here. For expansions etc. Ah! Learn something new every day. (You can see I don't use gem codes. xD) 1 Link to comment Share on other sites More sharing options...
Healertype.6748 Posted March 15 Share Posted March 15 Trying to redeem codes in game and still not working 😖 1 1 Link to comment Share on other sites More sharing options...
DartPancake.5360 Posted March 15 Author Share Posted March 15 33 minutes ago, Linken.6345 said: OP you are not trying to do it on a steam account right? Since steam accounts cant redeem gem cards Not steam account. I created this account around 10 years ago and recently returned to GW2. As I said in first post, redeeming gem cards worked fine before sale that started yesterday 1 Link to comment Share on other sites More sharing options...
Ziriel.9832 Posted March 15 Share Posted March 15 36 minutes ago, Linken.6345 said: OP you are not trying to do it on a steam account right? Since steam accounts cant redeem gem cards No, my account was created before GW2 appears in steam. Link to comment Share on other sites More sharing options...
DartPancake.5360 Posted March 15 Author Share Posted March 15 (edited) Okay. I found a workaround for this. Problem is that I created my account 10 years ago from Russia. I used other region account and was able to redeem codes. GJ at reminding people that they were born in wrong country, even though they leave it a long time ago and even got another citizenship. That's not your accomplishment that you were born in US or any EU country. That's just luck. Remember this. Edited March 15 by Petrified.9826 2 1 Link to comment Share on other sites More sharing options...
Fluffy.9162 Posted March 16 Share Posted March 16 Screen So this is what i get when trying to redeem a gem code. I cant even sign in on the arena support website to send a ticket, an infinite loading is the only thing i get. Is it because my account was created in russia? Just please be honest about it, cause there's a yesterday forum post from a russian dude with the same problem but the staff member replies "should be fixed now". I tried clearing the game cache, didnt work 1 Link to comment Share on other sites More sharing options...
Fluffy.9162 Posted March 16 Share Posted March 16 (edited) Same thing, my account was also created in russia. I mean, just please be honest and say that this is the reason so people dont spend time trying to figure what's wrong if the only wrong thing is being born in a wrong place Edited March 16 by Fluffy.9162 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 16 Share Posted March 16 2 hours ago, Fluffy.9162 said: Screen So this is what i get when trying to redeem a gem code. I cant even sign in on the arena support website to send a ticket, an infinite loading is the only thing i get. Is it because my account was created in russia? Just please be honest about it, cause there's a yesterday forum post from a russian dude with the same problem but the staff member replies "should be fixed now". I tried clearing the game cache, didnt work You can contact the CS Team by sending an email to 'support@arena.net'. Link to comment Share on other sites More sharing options...
Ziriel.9832 Posted March 17 Share Posted March 17 Problem still not fixed, CS answers as if I had problems with CODES. I have NO problems with CODES, I have problem with UI - I see NO FIELD to enter them. 1 Link to comment Share on other sites More sharing options...
oLdem.6351 Posted March 18 Share Posted March 18 Using VPN helped solve the problem with entering the gem code for residents of Russia 1 Link to comment Share on other sites More sharing options...
Electric Bear.4579 Posted March 18 Share Posted March 18 6 hours ago, oLdem.6351 said: Using VPN helped solve the problem with entering the gem code for residents of Russia Can confirm that. Link to comment Share on other sites More sharing options...
Eggs On Legs.4805 Posted March 18 Share Posted March 18 (edited) I'm currently getting the same error for buy and redeem code, I'm in the UK and play on EU server  EDIT- Now working for me 🙂  Edited March 18 by Eggs On Legs.4805 Link to comment Share on other sites More sharing options...
Electric Bear.4579 Posted March 18 Share Posted March 18 I do believe it has nothing to do with a russians gamers directly, but its just a part of Anet inner network archetecture problems. I assume that a logic behind it is while trying to redeem a code, we're trying to get most optimal server to connect, which is now currently responding with 404 error. It is just happens to be most optimal server for a russians gamers. Thats why VPN is helping to solve this problem, because in that case most optimal server is different. 1 Link to comment Share on other sites More sharing options...
Bladefield.4276 Posted April 1 Share Posted April 1 Hello! Same problem with gem codes Link to comment Share on other sites More sharing options...
Joylock.1895 Posted April 2 Share Posted April 2 Same problem here, ANET. WTH? There is just 1.5 hour left until the end of the sale and can't purchase anything because your redeem code page isn't working! Link to comment Share on other sites More sharing options...
Ziriel.9832 Posted May 8 Share Posted May 8 (edited) Hi! Accoring to this page (https://help.guildwars2.com/hc/en-us/articles/7528146325779-Blocked-Countries) - Russia is NOT in the list of Blocked Countries anymore. But the "Redeem code" button (for redeeming gem codes) still leads to "Page not found". Can we hope it will be fixed? Regards. Edited May 8 by Ziriel.9832 1 2 Link to comment Share on other sites More sharing options...
Masterofpuppets.2841 Posted May 22 Share Posted May 22 Have same problem...cant pass through log in server with vpn... Link to comment Share on other sites More sharing options...
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