Game Issues (access, TP, Gem Store) 10-03/04 [merged]

[kennytver.5219]

In matchmaking queueon sPvP all time, can not cancel. Can not get out

[Katiekaboom.1980]

Communication is NOT Anet's strong point but they ARE working on things. I believe working on it even around the clock!

I TOO wish they would communicate as the problems I have run into (2 more bugs) could have been easily prevented with just a tiny bit of communication. They have the Launcher and could put a link to this thread and list all bugs found so far so people know what to avoid. But it is what it is. Try to just be patient and if you find any new bugs just type in game chat /bug and submit it.

BUGS I have come across so far

1. Glyph of Elemental Harmony is Disabled but does NOT tell you by an X across it or anything but you find out while dying in battle. Nice ... Really makes for a happy player.
2. Doing human story everyone should choose ORPHANAGE only at this time. Where you choose between helping the orphanage or the hospital, if you choose the hospital you cannot complete it as when you bust down the door to save the people .. the door is actually still there but blocking the way in. Since the game sees the door as still closed you can't even shoot an attack in there so thus the only thing you can do it log out of that character and go back in or wait til a patch comes out finally.. since you cannot opt to do the orphanage after realizing this as you already told Thackeray that you choose the Hospital. (If only you were told before hand right??) (UPDATE: It can be done if you have a ranger pet with you. Send the pet in to clear it out as you cannot go in. Ty Leoc Wals for helping me with this).
3. Some dailies do not toggle on (this was noticeable in the dailies before reset for low level players and people who do not have either expansion. I do not know if today also has that certain issue).
4. (I know there are a lot more but these are just the few I -- or others who use my computer to play as well on their accounts -- have come across. Guess I am relatively lucky).

To AnetThere are things that Anet can do to communicate to people so they would not be so mad. Yes bugs happen. After 5 years of playing I am well aware that bugs ALWAYS happen with every new thing that is introduced to this game. EVERY time. But communication goes a LONG way at keeping your player base from being excessively pissed-off rage quitters.

To PlayersBy post raging it is not constructive and not helping. They are working on it. Remember they first have to find a fix, test the fix, and then implement the fix. My post is listing things as I am unaware if they are yet aware of these particular issues (well I am sure they know about the Glyph as I assume it is intentionally disabled til what ever was the problem was fixed, but I put that more for people who don't know to not use that heal skill yet). Ideally it would be nice to have a list of bugs we find and then Anet check off what has been fixed and any new bugs we find we compare with the list to see if it was already reported or not. The closest I can find is this: https://help.guildwars2.com/hc/en-us/articles/231272908-Known-Issue-Tracker but it has not been updated for over a month now. ..Try to be patient people as they will patch each problem as they find out how to resolve each thing. Maybe it is a good time to do laundry, or dishes, or go for a walk or bike ride or talking to the family or do some good will in the neighbourhood you live in.
Going a day without the game is just like if the power went out in your home. Yes you would be pissed but it really is NOT the end of the world.

---

Side note:TP - is it okay to use again? I don't know if it is safe yet to use it.

[Gudy.3607]

Logging in to the forums is still wonky. Several times before a login attempt was finally successful, I got a page saying that a HTTP error 400 occurred.

[Ashantara.8731]

I am glad ANet solved the issue with the Gem Store, Trading Post, gems and gold related issues in general. :+1:

However, the severe freezes (3-5 seconds lags) I have been experiencing since yesterday still remain. I hope this will get sorted out soon, because it is literally killing me (well, not me, of course ;) , but my in-game alter ego).

[Vahn.9351]

Despite @Gaile Gray.6029's post

"These issues have been resolved and the Trading Post and Gem store are now back in business. Thank you for your patience as we resolved this situation."The Gem Store is still bugged to me (EU Server). The Gem Store barely launches, I have to open-close it 3 times and click everywhere so it magically unlocks, even then I can't buy anything. It sometimes says that there's a connection issue but I don't have any connection issue, so I'm kind of lost here (and afraid of buying anything -even if time-limited- because I had the problem where you try to buy a thing multiple times and it suddenly charges you all the times you tried to buy it.

[Shion.8059]

24h I still can't log in since i got kicked during a map loading screen. At least people is able to log in even if they lag out ingame.

Please fix your EU servers. I didn't pay 80e less than a month ago for this. Let alone the complete lack of customer support. Extremely dissapointed.

[Albadaran.1283]

I'm still having gem store issues: can't buy gems and goodies for gems.

[hoc.8506]

@Jaestrasz.7582 said:Same here, when I try to buy something i get error saying "The game client is unable to gain access to the log-in server at this time..." (Code=42:0:9001:4402:101), except I can receive gold from my auctions. And TP gives me error however, while trying to buy again, it has actually taken my gold after an hour and deliver me nothing. So therefore I lost around 100g trying to buy Superior Sigil of Bursting, history shows I've purchased 5 of them, but I actually didn't received them. So DO NOT buy more than once, because client actually charges you and doesn't deliver. Any information on the topic would be nice.

I had the same error code appear several times last night when I checked the TP cause I noticed I had lost a lot of gold, seemingly around as much as the last item I sold couple of days earlier (~109g).

[Forgotten by Jana.7819]

Log-In problem is still happening , does anyone from ArenaNet knows when thats gonna be solved ?

[FXLEACH.9436]

I am unable to sella nything on the trading post

[Gaile Gray.6029]

Last evening, the team brought the Trading Post back online, as the issues seem to have been resolved, with a lot of hard work on the part of several team members. This morning, I'm noticing new reports of issues with the TP, primarily with selling items, as opposed to buying. I have relayed those reports to the programming team who works on these sorts of issues, and they are investigating. We'll update you when we have more information. Apologies for this inconvenience!

[BakBakaa.2453]

@"Gaile Gray.6029" said:Last evening, the team brought the Trading Post back online, as the issues seem to have been resolved, with a lot of hard work on the part of several team members. This morning, I'm noticing new reports of issues with the TP, primarily with selling items, as opposed to buying. I have relayed those reports to the programming team who works on these sorts of issues, and they are investigating. We'll update you when we have more information. Apologies for this inconvenience!

It seems the issues have gotten worse for me. I no longer can log in and only get an error code saying the client cannot reach the server. Are the issues related? Posting to inform in case this one was marked resolved as well.

Build: 82762Error: "GUILD WARS 2 HAS ENCOUNTERED AN ERROR. The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again."Error Code: 7:1000:7006:462Server: Tarnished CoastISP: ComcastLocation: California

This is after attempting full reinstall last night, changing out the dat and tmp files, and is a new issue that has gotten progressively worse starting yesterday morning. It started with not being able to load into maps and now is not allowing log in. Hope this report helps you guys narrow down the issues. Thank you for the hard work and great game!

[Gaile Gray.6029]

BakBakaa -- that is very helpful information, thank you so much for sharing it. I am posting it to the server team right now, as I feel sure it will help them.

[Gaile Gray.6029]

If anyone has submitted a ticket on this matter (as of today, Wednesday, 4 October) could you please give me the ticket number so the CS Team can attend to it?

Edit to add: If you are having a problem with this issue and if it were possible for you to create a log file and post it here, that would be great. To do that you need to edit your command line. This is not for everyone, but for those who feel comfortable, edit by adding the following command: -log to the end of your command line. Then look here for your log:

• Windows: %APPDATA%\Guild Wars 2\Gw2.log.
• macOS: ~/Library/Application Support/Guild Wars 2/p_drive/User/Application Data/Guild Wars 2/Gw2.log

Once you have that, please post the log here so our tech folks can take a look. Thank you!

[BakBakaa.2453]

@BakBakaa.2453 said:

@Gaile Gray.6029 said:Last evening, the team brought the Trading Post back online, as the issues seem to have been resolved, with a lot of hard work on the part of several team members. This morning, I'm noticing new reports of issues with the TP, primarily with

selling

items, as opposed to buying. I have relayed those reports to the programming team who works on these sorts of issues, and they are investigating. We'll update you when we have more information. Apologies for this inconvenience!

It seems the issues have gotten worse for me. I no longer can log in and only get an error code saying the client cannot reach the server. Are the issues related? Posting to inform in case this one was marked resolved as well.

Build: 82762Error: "GUILD WARS 2 HAS ENCOUNTERED AN ERROR. The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again."Error Code: 7:1000:7006:462Server: Tarnished CoastISP: ComcastLocation: California

This is after attempting full reinstall last night, changing out the dat and tmp files, and is a new issue that has gotten progressively worse starting yesterday morning. It started with not being able to load into maps and now is not allowing log in. Hope this report helps you guys narrow down the issues. Thank you for the hard work and great game!

@Gaile Gray.6029 said:If anyone has submitted a ticket on this matter (as of today, Wednesday, 4 October) could you please give me the ticket number so the CS Team can attend to it?

Edit to add: If you are having a problem with this issue and if it were possible for you to create a log file and post it here, that would be great. To do that you need to edit your command line. This is not for everyone, but for those who feel comfortable, edit by adding the following command:

-log

to the end of your command line. Then look here for your log:

• Windows: %APPDATA%\Guild Wars 2\Gw2.log.
• macOS: ~/Library/Application Support/Guild Wars 2/p_drive/User/Application Data/Guild Wars 2/Gw2.log

Once you have that, please post the log here so our tech folks can take a look. Thank you!

Here you go! Best of luck!

00000740: Perf: Build 82762

00000740: Perf: 2017-10-04T16:56:40Z

00000740: Perf: Platform 1

00000759: Perf: Archive has version 1 header

00001076: Perf: Archive has version 1 header

00002489: Perf: Deleted 0 old files.

00002570: Debug: WebBrowser: Skipping file CoherentUI_Host.exe

00002570: Debug: WebBrowser: Skipping file CoherentUI64.dll

00003177: Debug: Coherent Warning: PID: 10792 | 6952 16:56:42.735841 [10792:6952:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak

Some features may not be available.

00003177: Debug: Coherent Warning: PID: 10792 | 6952 16:56:42.737345 [10792:6952:WARNING:resource_bundle.cc(252)] locale_file_path.empty()

00004095: Debug: Coherent Warning: PID: 10792 | 8308 16:56:43.704958 [1688:5068:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak

Some features may not be available.

00004095: Debug: Coherent Warning: PID: 10792 | 8308 16:56:43.704958 [1688:5068:WARNING:resource_bundle.cc(252)] locale_file_path.empty()

00004270: Debug: Web Message (launcher.js:2): onShowLauncher

00004270: Debug: Web Message (launcher.js:2): onSetPreferences

00004270: Debug: Web Message (launcher.js:2): onSetLanguage

00004295: Debug: Web Message (launcher.js:2): onPasswordHash

00004470: Debug: Web Message (launcher.js:2): onDownloadComplete

00021451: Debug: Connecting to auth server 64.25.38.51:6112...

00021521: Debug: Gc::GcAuthCmdNotifyProc: code 1

00021521: Debug: Connected to auth server 64.25.38.51:6112

00022571: Debug: Gc::GcAuthCmdNotifyProc: code 4

00024747: Debug: Gc::GcAuthCmdNotifyProc: code 4

00024822: Debug: Gc::GcAuthCmdNotifyProc: code 4

00144826: Debug: Disconnected from server 64.25.38.51:6112

00144845: Debug: Gc::GcAuthCmdNotifyProc: code 2

00144845: Debug: Account login transaction result 58

00144870: Debug: Gc::GcAuthCmdNotifyProc: code 3

00144895: Debug: Web Message (launcher.js:2): onLoginError

00150162: Perf: Counter; 30d.1m.socket inet msgs processed; 9

00150162: Perf: Counter; 30d.1m.socket inet msgs processed (ms); 2

00150162: Perf: Counter; 30d.1m.socket inet msgs sent; 11

00150162: Perf: Counter; 30d.1m.transactions (peak); 2

00150162: Perf: Counter; 30d.1m.transactions (total); 7

00150162: Perf: Counter; 30d.1m.unsent msgs (peak); 1

00150162: Perf: Counter; 30d.1m.unsent msgs (total); 1

[Gaile Gray.6029]

Many thanks for that log. We've let the devs know and I'm sure it'll help. Anyone else who can share, thanks in advance!

[Shuai Liu.5631]

Please run "tracert 64.25.38.51" in a command prompt and post the result here too.

[BakBakaa.2453]

@"Shuai Liu.5631" said:Please run "tracert 64.25.38.51" in a command prompt and post the result here too.

tracert 64.25.38.51

Tracing route to 64.25.38-51.ncsoft.com [64.25.38.51]over a maximum of 30 hops:

1 3 ms 2 ms 2 ms router.asus.com [192.168.1.1]2 11 ms 10 ms 10 ms 96.120.14.533 10 ms 10 ms 10 ms ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]4 14 ms 19 ms 14 ms ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]5 Request timed out.6 Request timed out.7 57 ms 57 ms 59 ms 4.59.197.348 57 ms 60 ms 62 ms 64.25.32-9.ncsoft.com [64.25.32.9]9 63 ms 56 ms 60 ms 64.25.32-26.ncsoft.com [64.25.32.26]10 57 ms 68 ms 62 ms 64.25.32-82.ncsoft.com [64.25.32.82]11 56 ms 55 ms 56 ms 64.25.38-51.ncsoft.com [64.25.38.51]

Trace complete.

[Hellusion.7496]

Here is mine.

Tracing route to 64.25.38-51.ncsoft.com [64.25.38.51]over a maximum of 30 hops:

1 44 ms 100 ms 98 ms dsldevice.lan [192.168.10.254]2 Request timed out.3 Request timed out.4 Request timed out.5 Request timed out.6 Request timed out.7 Request timed out.8 Request timed out.9 Request timed out.10 * Request timed out.11 207 ms 207 ms 207 ms 64.25.38-51.ncsoft.com [64.25.38.51]

Trace complete.

[Shuai Liu.5631]

Thanks for posting the results. If you are having issues logging into the game, please also run the game with "-diag" argument and again post the output here.e.g. open a command prompt, go to where GW2 is installed and run "Gw2-64.exe -diag"

There is no need to run this test if you are having other issues such as TP or gemstore timeouts.

Thanks!

[BakBakaa.2453]

@"Shuai Liu.5631" said:Thanks for posting the results. If you are having issues logging into the game, please also run the game with "-diag" argument and again post the output here.e.g. open a command prompt, go to where GW2 is installed and run "Gw2-64.exe -diag"

There is no need to run this test if you are having other issues such as TP or gemstore timeouts.

Thanks!Here is all the information I have. I took away some of the hardware ID information and hostnames for security.Guild Wars 2 Diag results:Gathering adapter settings -- CompleteDetecting network connections -- CompleteDiscovering external address -- CompleteChecking server connectivity -- CompleteTracing network paths (about 10 minutes) -- CompleteRunning DirectX diagnostic -- Complete

ArenaNet diagnostic utility [82762]

Windows version: 6.2Build 9200

Section completed in 0.00 seconds

=============================================================================== Gathering adapter settings

--> ipconfig /all <--

Windows IP Configuration

Host Name . . . . . . . . . . . . : redactedPrimary Dns Suffix . . . . . . . :Node Type . . . . . . . . . . . . : HybridIP Routing Enabled. . . . . . . . : NoWINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :Description . . . . . . . . . . . : Intel® Ethernet Connection I219-VPhysical Address. . . . . . . . . : redactedDHCP Enabled. . . . . . . . . . . : YesAutoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual AdapterPhysical Address. . . . . . . . . : redactedDHCP Enabled. . . . . . . . . . . : YesAutoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 8260Physical Address. . . . . . . . . : redactedDHCP Enabled. . . . . . . . . . . : YesAutoconfiguration Enabled . . . . : YesLink-local IPv6 Address . . . . . : redactedIPv4 Address. . . . . . . . . . . : 192.168.1.20(Preferred)Subnet Mask . . . . . . . . . . . : 255.255.255.0Lease Obtained. . . . . . . . . . : Wednesday, October 4, 2017 11:12:12 AMLease Expires . . . . . . . . . . : Thursday, October 5, 2017 11:37:22 AMDefault Gateway . . . . . . . . . : 192.168.1.1DHCP Server . . . . . . . . . . . : 192.168.1.1DHCPv6 IAID . . . . . . . . . . . : 44315865DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-AD-67-8A-54-EE-75-89-09-4CDNS Servers . . . . . . . . . . . : 192.168.1.1NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnectedConnection-specific DNS Suffix . :Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)Physical Address. . . . . . . . . : redactedDHCP Enabled. . . . . . . . . . . : YesAutoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :Description . . . . . . . . . . . : Microsoft Teredo Tunneling AdapterPhysical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0DHCP Enabled. . . . . . . . . . . : NoAutoconfiguration Enabled . . . . : YesIPv6 Address. . . . . . . . . . . : redactedLink-local IPv6 Address . . . . . : redactedDefault Gateway . . . . . . . . . : ::DHCPv6 IAID . . . . . . . . . . . : 234881024DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-AD-67-8A-54-EE-75-89-09-4CNetBIOS over Tcpip. . . . . . . . : DisabledSection completed in 0.06 seconds

=============================================================================== Detecting network connections

--> netstat -n <--

Active Connections

Proto Local Address Foreign Address StateTCP 127.0.0.1:49728 127.0.0.1:49729 ESTABLISHEDTCP 127.0.0.1:49729 127.0.0.1:49728 ESTABLISHEDTCP 127.0.0.1:49735 127.0.0.1:49736 ESTABLISHEDTCP 127.0.0.1:49736 127.0.0.1:49735 ESTABLISHEDTCP 127.0.0.1:49747 127.0.0.1:49748 ESTABLISHEDTCP 127.0.0.1:49748 127.0.0.1:49747 ESTABLISHEDTCP 127.0.0.1:49815 127.0.0.1:49816 ESTABLISHEDTCP 127.0.0.1:49816 127.0.0.1:49815 ESTABLISHEDTCP 127.0.0.1:50046 127.0.0.1:50047 ESTABLISHEDTCP 127.0.0.1:50047 127.0.0.1:50046 ESTABLISHEDTCP 192.168.1.20:49719 65.52.108.182:443 ESTABLISHEDTCP 192.168.1.20:49761 54.191.123.216:443 ESTABLISHEDTCP 192.168.1.20:50285 104.78.128.154:443 CLOSE_WAITTCP 192.168.1.20:50286 104.78.128.154:443 CLOSE_WAITTCP 192.168.1.20:50287 23.5.251.27:80 CLOSE_WAITTCP 192.168.1.20:50537 40.97.162.114:443 ESTABLISHEDTCP 192.168.1.20:50539 50.18.192.250:443 CLOSE_WAITTCP 192.168.1.20:50540 50.18.192.250:443 CLOSE_WAITTCP 192.168.1.20:50541 50.18.192.250:443 CLOSE_WAITTCP 192.168.1.20:50542 50.18.192.250:443 CLOSE_WAITTCP 192.168.1.20:50551 216.58.194.200:443 TIME_WAITTCP 192.168.1.20:50574 216.58.194.206:443 ESTABLISHEDTCP 192.168.1.20:50575 151.101.41.140:443 ESTABLISHEDTCP 192.168.1.20:50579 216.58.194.194:443 TIME_WAITTCP 192.168.1.20:50582 151.101.41.140:443 ESTABLISHEDTCP 192.168.1.20:50583 172.217.6.66:443 TIME_WAITTCP 192.168.1.20:50585 64.95.32.14:443 ESTABLISHEDTCP 192.168.1.20:50587 172.217.6.66:443 TIME_WAITTCP 192.168.1.20:50588 54.192.143.56:443 TIME_WAITTCP 192.168.1.20:50591 216.58.194.161:443 TIME_WAITTCP 192.168.1.20:50595 104.78.129.35:443 ESTABLISHEDTCP 192.168.1.20:50598 172.217.6.66:443 ESTABLISHEDTCP 192.168.1.20:50599 172.217.5.68:443 TIME_WAITTCP 192.168.1.20:50600 216.58.194.166:443 ESTABLISHEDTCP 192.168.1.20:50601 54.192.141.55:443 TIME_WAITTCP 192.168.1.20:50602 216.58.194.174:80 TIME_WAITTCP 192.168.1.20:50605 198.23.90.60:443 TIME_WAITTCP 192.168.1.20:50606 104.254.150.21:443 TIME_WAITTCP 192.168.1.20:50613 52.5.219.151:443 TIME_WAITTCP 192.168.1.20:50614 81.20.67.14:443 TIME_WAITTCP 192.168.1.20:50617 185.167.164.39:443 TIME_WAITTCP 192.168.1.20:50623 72.21.91.29:80 TIME_WAITTCP 192.168.1.20:50629 54.230.141.4:80 TIME_WAITTCP 192.168.1.20:50632 172.217.27.163:443 ESTABLISHEDTCP 192.168.1.20:50633 52.84.239.55:443 TIME_WAITTCP 192.168.1.20:50646 74.121.136.139:443 ESTABLISHEDTCP 192.168.1.20:50648 216.58.194.202:443 TIME_WAITTCP 192.168.1.20:50651 216.58.194.163:443 TIME_WAITTCP 192.168.1.20:50652 216.58.195.227:443 TIME_WAITTCP 192.168.1.20:50668 204.11.109.66:443 TIME_WAITTCP 192.168.1.20:50676 216.58.194.166:443 TIME_WAITTCP 192.168.1.20:50677 172.217.6.34:443 TIME_WAITTCP 192.168.1.20:50680 104.19.194.102:443 TIME_WAITTCP 192.168.1.20:50686 35.161.134.56:443 TIME_WAITTCP 192.168.1.20:50687 35.161.134.56:443 TIME_WAITTCP 192.168.1.20:50688 35.164.127.77:443 TIME_WAITTCP 192.168.1.20:50689 35.164.127.77:443 TIME_WAITTCP 192.168.1.20:50691 34.212.9.224:443 TIME_WAITTCP 192.168.1.20:50692 34.212.9.224:443 TIME_WAITTCP 192.168.1.20:50697 54.230.141.75:443 ESTABLISHEDTCP 192.168.1.20:50698 34.211.152.245:443 ESTABLISHEDTCP 192.168.1.20:50699 151.139.241.27:443 ESTABLISHEDTCP 192.168.1.20:50701 184.106.45.42:443 TIME_WAITTCP 192.168.1.20:50702 64.25.40.51:443 ESTABLISHEDSection completed in 0.05 seconds

=============================================================================== Discovering external address

Current IP Address: 73.235.48.26

Section completed in 73.16 seconds

=============================================================================== Checking server connectivity

Section completed in 0.00 seconds

Diag.ArenaNetworks.com64.25.38.51:80 - connect succeeded64.25.38.171:80 - connect succeeded64.25.38.172:80 - connect succeeded64.25.38.171:6112 - connect succeeded64.25.38.172:6112 - connect succeeded64.25.38.54:80 - connect succeeded64.25.38.54:6112 - connect succeeded64.25.38.51:6112 - connect succeeded64.25.38.185:80 - connect succeeded64.25.38.185:6112 - connect succeeded

Section completed in 0.09 seconds

assetcdn.101.ArenaNetworks.com.54.230.141.221:80 - connect succeeded54.230.141.218:80 - connect succeeded54.230.141.78:80 - connect succeeded54.230.141.93:80 - connect succeeded54.230.141.148:80 - connect succeeded54.230.141.10:80 - connect succeeded54.230.141.153:80 - connect succeeded54.230.141.7:80 - connect succeeded

Section completed in 0.05 seconds

auth1.101.ArenaNetworks.com.64.25.38.171:6112 - connect succeeded64.25.38.185:6112 - connect succeeded64.25.38.54:6112 - connect succeeded64.25.38.172:6112 - connect succeeded64.25.38.51:6112 - connect succeeded

Section completed in 0.08 seconds

auth2.101.ArenaNetworks.com.206.127.146.73:6112 - connect succeeded206.127.159.109:6112 - connect succeeded206.127.146.67:6112 - connect succeeded206.127.146.74:6112 - connect succeeded206.127.159.107:6112 - connect succeeded

Section completed in 0.20 seconds

cligate.101.NCPlatform.net.64.25.40.113:6112 - connect succeeded64.25.40.114:6112 - connect succeeded64.25.40.112:6112 - connect succeeded64.25.40.110:6112 - connect succeeded64.25.40.122:6112 - connect succeeded64.25.40.123:6112 - connect succeeded64.25.40.115:6112 - connect succeeded

Section completed in 0.08 seconds

=============================================================================== Tracing network paths (about 10 mins)

--> pathping -w 500 -q 50 -4 64.25.39.1 <--

Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]over a maximum of 30 hops:0 DESKTOP-redacted [192.168.1.20]1 router.asus.com [192.168.1.1]2 96.120.14.533 ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]4 ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]5 *

Computing statistics for 50 seconds...Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address0 DESKTOP-redacted [192.168.1.20]0/ 50 = 0% |1 2ms 0/ 50 = 0% 0/ 50 = 0% router.asus.com [192.168.1.1]0/ 50 = 0% |2 11ms 1/ 50 = 2% 1/ 50 = 2% 96.120.14.530/ 50 = 0% |3 12ms 0/ 50 = 0% 0/ 50 = 0% ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]2/ 50 = 4% |4 16ms 2/ 50 = 4% 0/ 50 = 0% ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]

Trace complete.--> pathping -w 500 -q 50 -4 206.127.158.1 <--

Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]over a maximum of 30 hops:0 DESKTOP-redacted [192.168.1.20]1 router.asus.com [192.168.1.1]2 96.120.14.533 ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]4 ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]5 *

Computing statistics for 50 seconds...Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address0 DESKTOP-redacted [192.168.1.20]0/ 50 = 0% |1 2ms 0/ 50 = 0% 0/ 50 = 0% router.asus.com [192.168.1.1]0/ 50 = 0% |2 11ms 0/ 50 = 0% 0/ 50 = 0% 96.120.14.530/ 50 = 0% |3 12ms 0/ 50 = 0% 0/ 50 = 0% ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]0/ 50 = 0% |4 14ms 0/ 50 = 0% 0/ 50 = 0% ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]

Trace complete.--> pathping -w 500 -q 50 -4 54.230.141.218 <--

Tracing route to server-54-230-141-218.sfo5.r.cloudfront.net [54.230.141.218]over a maximum of 30 hops:0 DESKTOP-redacted [192.168.1.20]1 router.asus.com [192.168.1.1]2 96.120.14.533 ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]4 ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]5 be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]6 hu-0-10-0-6-pe01.9greatoaks.ca.ibone.comcast.net [68.86.87.10]7 23.30.207.628

Computing statistics for 87 seconds...Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address0 DESKTOP-redacted [192.168.1.20]0/ 50 = 0% |1 5ms 0/ 50 = 0% 0/ 50 = 0% router.asus.com [192.168.1.1]0/ 50 = 0% |2 12ms 0/ 50 = 0% 0/ 50 = 0% 96.120.14.531/ 50 = 2% |3 13ms 2/ 50 = 4% 1/ 50 = 2% ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]0/ 50 = 0% |4 17ms 1/ 50 = 2% 0/ 50 = 0% ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]0/ 50 = 0% |5 20ms 1/ 50 = 2% 0/ 50 = 0% be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]0/ 50 = 0% |6 20ms 1/ 50 = 2% 0/ 50 = 0% hu-0-10-0-6-pe01.9greatoaks.ca.ibone.comcast.net [68.86.87.10]0/ 50 = 0% |7 24ms 1/ 50 = 2% 0/ 50 = 0% 23.30.207.62

Trace complete.Section completed in 168.53 seconds

=============================================================================== Running DirectX diagnostic

--> dxdiag /whql:off /t C:\Users\redacted\AppData\Local\Temp\GWTF610.tmp <--

System Information

  Time of this report: 10/4/2017, 11:43:40         Machine name: DESKTOP-redacted           Machine Id: {D5EA275C-7DE7-4AB5-9BC2-D1F0CC8CD6D3}     Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)             Language: English (Regional Setting: English)  System Manufacturer: LENOVO         System Model: 20FY0002US                 BIOS: R05ET52W (1.30)            Processor: Intel® Core i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz               Memory: 8192MB RAM  Available OS Memory: 8076MB RAM            Page File: 3207MB used, 6467MB available          Windows Dir: C:\WINDOWS      DirectX Version: DirectX 12  DX Setup Parameters: Not found     User DPI Setting: Using System DPI   System DPI Setting: 96 DPI (100 percent)      DWM DPI Scaling: Disabled             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: SupportedDxDiag Version: 10.00.15063.0000 64bit Unicode

---

DxDiag Notes

  Display Tab 1: No problems found.  Display Tab 2: No problems found.    Sound Tab 1: No problems found.      Input Tab: No problems found.

---

DirectX Debug Levels

Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

---

Display Devices

      Card name: Intel® HD Graphics 520   Manufacturer: Intel Corporation      Chip type: Intel® HD Graphics Family       DAC type: Internal    Device Type: Full Device     Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_504C17AA&REV_07  Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No ProblemDriver Problem Code: UnknownDisplay Memory: 4165 MBDedicated Memory: 128 MBShared Memory: 4037 MBCurrent Mode: 1920 x 1080 (32 bit) (60Hz)Monitor Name: Generic PnP MonitorMonitor Model: Acer V246HLMonitor Id: ACR032ENative Mode: 1920 x 1080(p) (60.000Hz)Output Type: HDMIDriver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd12umd64.dllDriver File Version: 21.20.0016.4627 (English)Driver Version: 21.20.16.4627DDI Version: 12Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1Driver Model: WDDM 2.1Graphics Preemption: TriangleCompute Preemption: ThreadMiracast: SupportedHybrid Graphics GPU: IntegratedPower P-states: Not SupportedDriver Attributes: Final RetailDriver Date/Size: 3/8/2017 5:00:00 PM, 94226944 bytesWHQL Logo'd: n/aWHQL Date Stamp: n/aDevice Identifier: {D7B78E66-5A56-11CF-0966-5C70BCC2D835}Vendor ID: 0x8086Device ID: 0x1916SubSys ID: 0x504C17AARevision ID: 0x0007Driver Strong Name: oem33.inf:5f63e534f36b7c6d:iSKLD_w10_DS:21.20.16.4627:pci\ven_8086&dev_1916&subsys_504c17aaRank Of Driver: 00D10001Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_CDXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlendD3D9 Overlay: SupportedDXVA-HD: SupportedDDraw Status: EnabledD3D Status: EnabledAGP Status: EnabledMPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGBMPO Stretch: 5.000X - 0.000XMPO Media Hints:MPO Formats: YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM

      Card name: NVIDIA GeForce 940M   Manufacturer: NVIDIA      Chip type: GeForce 940M       DAC type: Integrated RAMDAC    Device Type: Render-Only Device     Device Key: Enum\PCI\VEN_10DE&DEV_1347&SUBSYS_504D17AA&REV_A2  Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No ProblemDriver Problem Code: UnknownDisplay Memory: 6058 MBDedicated Memory: 2020 MBShared Memory: 4037 MBCurrent Mode: UnknownDriver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvldumdx.dllDriver File Version: 22.21.0013.8205 (English)Driver Version: 22.21.13.8205DDI Version: 12Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1Driver Model: WDDM 2.2Graphics Preemption: DMACompute Preemption: DMAMiracast: Not Supported by Graphics driverHybrid Graphics GPU: DiscretePower P-states: Not SupportedDriver Attributes: Final RetailDriver Date/Size: 4/30/2017 5:00:00 PM, 901704 bytesWHQL Logo'd: n/aWHQL Date Stamp: n/aDevice Identifier: UnknownVendor ID: 0x10DEDevice ID: 0x1347SubSys ID: 0x504D17AARevision ID: 0x00A2Driver Strong Name: oem35.inf:0f066de34a9ee64d:Section164:22.21.13.8205:pci\ven_10de&dev_1347&subsys_504d17aaRank Of Driver: 00D10001Video Accel: UnknownDXVA2 Modes: UnknownDeinterlace Caps: n/aD3D9 Overlay: UnknownDXVA-HD: UnknownDDraw Status: EnabledD3D Status: EnabledAGP Status: EnabledMPO Caps: Not SupportedMPO Stretch: Not SupportedMPO Media Hints: Not SupportedMPO Formats: Not Supported

---

Sound Devices

        Description: Speakers (Conexant SmartAudio HD)

Default Sound Playback: YesDefault Voice Playback: YesHardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5111&SUBSYS_17AA504C&REV_1001Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: CHDRT64.sysDriver Version: 8.66.0051.0000 (English)Driver Attributes: Final RetailWHQL Logo'd: n/aDate and Size: 10/4/2016 12:00:00 AM, 2246696 bytesOther Files:Driver Provider: ConexantHW Accel Level: BasicCap Flags: 0x0Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX 2.0 Listen/Src: No, NoI3DL2 Listen/Src: No, NoSensaura ZoomFX: No

---

Sound Capture Devices

        Description: Internal Microphone (Conexant SmartAudio HD)

Default Sound Capture: YesDefault Voice Capture: YesDriver Name: CHDRT64.sysDriver Version: 8.66.0051.0000 (English)Driver Attributes: Final RetailDate and Size: 10/5/2016 14:17:04, 2246696 bytesCap Flags: 0x0Format Flags: 0x0

---

Video Capture DevicesNumber of Devices: 1

       FriendlyName: Integrated Camera           Location: Front       SymbolicLink: \\?\usb#vid_04f2&pid_b531&mi_00#6&7d67337&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global       Manufacturer: Realtek         HardwareID: USB\VID_04F2&PID_B531&REV_0022&MI_00,USB\VID_04F2&PID_B531&MI_00         DriverDesc: Integrated Camera     DriverProvider: Realtek      DriverVersion: 10.0.14393.11252  DriverDateEnglish: 2/8/2017 00:00:00DriverDateLocalized: 2/8/2017 12:00:00 AM            Service: rtsuvc              Class: Image      DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]        ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}        ProblemCode: No Problem

BusReportedDeviceDesc: Integrated CameraParent: USB\VID_04F2&PID_B531\0001DriverProblemDesc: n/aUpperFilters: n/aLowerFilters: n/aStack: \Driver\ksthunk,\Driver\rtsuvc,\Driver\ACPI,\Driver\usbccgpContainerCategory: Imaging

---

DirectInput Devices

  Device Name: Mouse     Attached: 1Controller ID: n/a

Vendor/Product ID: n/aFF Driver: n/a

  Device Name: Keyboard     Attached: 1Controller ID: n/a

Vendor/Product ID: n/aFF Driver: n/a

  Device Name: Wacom Device     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x056A, 0x5049FF Driver: n/a

  Device Name: Wacom Device     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x056A, 0x5049FF Driver: n/a

  Device Name: Razer Naga     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x002EFF Driver: n/a

  Device Name: Razer Naga     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x002EFF Driver: n/a

  Device Name: USB Keyboard     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x04D9, 0x0169FF Driver: n/a

  Device Name: USB Keyboard     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x04D9, 0x0169FF Driver: n/a

  Device Name: Wacom Device     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x056A, 0x5049FF Driver: n/a

  Device Name: Wacom Device     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x056A, 0x5049FF Driver: n/a

Poll w/ Interrupt: No

---

USB Devices

• +-+ USB Composite Device		Vendor/Product ID: 0x1532, 0x002E		Location: Port#0003.Hub#0001		Matching Device ID: USB\COMPOSITE		Service: usbccgp		Driver: usbccgp.sys, 3/18/2017 13:56:35, 173984 bytes
  +-+ Razer Naga
  		Vendor/Product ID: 0x1532, 0x002E
  		Location: 0000.0014.0000.003.000.000.000.000.000
  		Matching Device ID: usb\vid_1532&pid_002e&mi_00
  		Service: HidUsb
  		Driver: RzWizardPkg.exe, , 0 bytes
  		Driver: hidusb.sys, 3/18/2017 13:56:35, 40960 bytes
  		Driver: hidclass.sys, 3/18/2017 13:56:35, 180736 bytes
  		Driver: hidparse.sys, 3/18/2017 13:56:35, 40960 bytes
  		Driver: RazerCoinstaller.dll, 4/12/2016 00:20:50, 95400 bytes
  	+-+ HID-compliant mouse
  			Vendor/Product ID: 0x1532, 0x002E
  			Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
  			Service: mouhid
  			Driver: mouhid.sys, 3/18/2017 13:56:35, 33280 bytes
  			Driver: mouclass.sys, 3/18/2017 13:56:35, 60320 bytes
  +-+ USB Input Device
  		Vendor/Product ID: 0x1532, 0x002E
  		Location: 0000.0014.0000.003.000.000.000.000.000
  		Matching Device ID: USB\Class_03&SubClass_01
  		Service: HidUsb
  		Driver: hidusb.sys, 3/18/2017 13:56:35, 40960 bytes
  		Driver: hidclass.sys, 3/18/2017 13:56:35, 180736 bytes
  		Driver: hidparse.sys, 3/18/2017 13:56:35, 40960 bytes
  	+-+ HID Keyboard Device
  			Vendor/Product ID: 0x1532, 0x002E
  			Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
  			Service: kbdhid
  			Driver: kbdhid.sys, 3/18/2017 13:56:35, 40448 bytes
  			Driver: kbdclass.sys, 3/18/2017 13:56:35, 64416 bytes

  +-+ USB Composite Device		Vendor/Product ID: 0x04D9, 0x0169		Location: Port#0004.Hub#0001		Matching Device ID: USB\COMPOSITE		Service: usbccgp		Driver: usbccgp.sys, 3/18/2017 13:56:35, 173984 bytes
  +-+ USB Input Device
  		Vendor/Product ID: 0x04D9, 0x0169
  		Location: 0000.0014.0000.004.000.000.000.000.000
  		Matching Device ID: USB\Class_03&SubClass_01
  		Service: HidUsb
  		Driver: hidusb.sys, 3/18/2017 13:56:35, 40960 bytes
  		Driver: hidclass.sys, 3/18/2017 13:56:35, 180736 bytes
  		Driver: hidparse.sys, 3/18/2017 13:56:35, 40960 bytes
  	+-+ HID Keyboard Device
  			Vendor/Product ID: 0x04D9, 0x0169
  			Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
  			Service: kbdhid
  			Driver: kbdhid.sys, 3/18/2017 13:56:35, 40448 bytes
  			Driver: kbdclass.sys, 3/18/2017 13:56:35, 64416 bytes

  +-+ Wacom Device		Vendor/Product ID: 0x056A, 0x5049		Location: Port#0006.Hub#0001		Matching Device ID: usb\vid_056a&pid_5049		Upper Filters: hidkmdf		Service: WacHidRouter		Driver: wachidrouter_isd.sys, 6/26/2015 17:51:12, 97512 bytes		Driver: hidkmdf.sys, 6/26/2015 17:51:12, 22760 bytes		Driver: ISD_ControlPanel.exe, 6/26/2015 17:51:12, 2576104 bytes		Driver: ISD_Tablet.exe, 6/26/2015 17:51:12, 5770464 bytes		Driver: ISD_TabletUser.exe, 6/26/2015 17:51:12, 1740520 bytes		Driver: WTabletServiceISD.exe, 6/26/2015 17:51:12, 719080 bytes		Driver: msvcp110.dll, 6/26/2015 17:51:12, 670176 bytes		Driver: msvcr110.dll, 6/26/2015 17:51:12, 858072 bytes		Driver: libxml2.dll, 6/26/2015 17:51:12, 1365224 bytes		Driver: WacomHost.exe, 6/26/2015 17:51:12, 48544 bytes		Driver: AppGestures.xml, 6/26/2015 17:45:06, 111579 bytes		Driver: DevInst.exe, 6/26/2015 17:51:12, 101600 bytes		Driver: PenInst.dll, 6/26/2015 17:51:12, 218856 bytes		Driver: WacomI18N.dll, 6/26/2015 17:51:12, 42728 bytes		Driver: libxml2.dll, 6/26/2015 17:51:12, 1028328 bytes		Driver: msvcp110.dll, 6/26/2015 17:51:12, 543728 bytes		Driver: msvcr110.dll, 6/26/2015 17:51:12, 884192 bytes		Driver: Remove.exe, 6/26/2015 17:51:12, 1705192 bytes		Driver: wintab32.dll, 6/26/2015 17:51:12, 1859304 bytes		Driver: ISD_Tablet.dll, 6/26/2015 17:51:12, 1991392 bytes		Driver: wintab32.dll, 6/26/2015 17:51:12, 1495264 bytes		Driver: ISD_Tablet.dll, 6/26/2015 17:51:12, 1615080 bytes		Driver: ISD_INFInstallCoinst7313.dll, 6/26/2015 17:51:12, 27360 bytes		Driver: wdfcoinstaller01009.dll, 6/26/2015 17:51:12, 1730320 bytes
  +-+ HID-compliant mouse
  		Vendor/Product ID: 0x056A, 0x5049
  		Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
  		Service: mouhid
  		Driver: mouhid.sys, 3/18/2017 13:56:35, 33280 bytes
  		Driver: mouclass.sys, 3/18/2017 13:56:35, 60320 bytes
  +-+ HID Keyboard Device
  		Vendor/Product ID: 0x056A, 0x5049
  		Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
  		Service: kbdhid
  		Driver: kbdhid.sys, 3/18/2017 13:56:35, 40448 bytes
  		Driver: kbdclass.sys, 3/18/2017 13:56:35, 64416 bytes

---

Gameport Devices

---

PS/2 Devices

• ELAN pointing device| Matching Device ID: acpi\len2030| Upper Filters: ETD| Service: i8042prt| Driver: ETD.sys, 6/3/2016 01:50:28, 575064 bytes| Driver: ETDCtrl.exe, 6/3/2016 01:51:30, 3764968 bytes| Driver: ETDUninst.dll, 6/3/2016 01:52:24, 2238184 bytes| Driver: ETDUn_inst.exe, 6/3/2016 01:52:18, 2741992 bytes| Driver: ETDApi.dll, 6/3/2016 01:50:58, 2664168 bytes| Driver: ETDDeviceInformation.exe, 6/3/2016 01:51:40, 2707688 bytes| Driver: ETDApi32.dll, 6/3/2016 01:51:04, 2093288 bytes| Driver: ETD_DLL.dll, 6/3/2016 01:50:36, 2243304 bytes| Driver: ETDService.exe, 6/3/2016 01:52:06, 134888 bytes| Driver: ETDCtrlHelper.exe, 6/3/2016 01:51:34, 2654440 bytes| Driver: ETDApix.dll, 6/3/2016 01:51:12, 2665704 bytes| Driver: ETDCmds.dll, 6/3/2016 01:51:20, 2805480 bytes| Driver: ETDMcpl.dll, 6/3/2016 01:52:06, 7193320 bytes| Driver: ETDFavorite.dll, 6/3/2016 01:51:46, 2287336 bytes| Driver: ETDTouch.exe, 6/3/2016 01:52:10, 130280 bytes| Driver: ETDAniConf.exe, 6/3/2016 01:50:46, 8586472 bytes| Driver: ETDIntelligent.exe, 6/3/2016 01:51:52, 2267368 bytes| Driver: Lenovo.exe, 6/3/2016 01:52:36, 2016488 bytes| Driver: Lenovo_Win8.exe, 6/3/2016 01:52:40, 2017000 bytes| Driver: LenovoAPI.dll, 6/3/2016 01:52:48, 2592488 bytes| Driver: Button_ClickPad.avi, 6/3/2016 01:24:44, 200178 bytes| Driver: Button_SmartPad.avi, 6/3/2016 01:24:44, 180350 bytes| Driver: DnD01.avi, 6/3/2016 01:24:44, 247276 bytes| Driver: DnD02.avi, 6/3/2016 01:24:44, 290898 bytes| Driver: DnD03.avi, 6/3/2016 01:24:44, 260820 bytes| Driver: Edge_Auto.avi, 6/3/2016 01:24:46, 1496610 bytes| Driver: Edge_Inertial.avi, 6/3/2016 01:24:46, 884262 bytes| Driver: Edge_Scroll.avi, 6/3/2016 01:24:46, 1433562 bytes| Driver: Rotation_Twist.avi, 6/3/2016 01:24:52, 324828 bytes| Driver: Scroll_Auto.avi, 6/3/2016 01:24:52, 1304286 bytes| Driver: Scroll_Inertial.avi, 6/3/2016 01:24:52, 886626 bytes| Driver: Scroll_No_FreeScroll.avi, 6/3/2016 01:24:52, 730952 bytes| Driver: Swipe_3F_LR_PageupDown.avi, 6/3/2016 01:24:52, 520300 bytes| Driver: Tapping_1F.avi, 6/3/2016 01:24:52, 111546 bytes| Driver: Zooming.avi, 6/3/2016 01:24:54, 654070 bytes| Driver: Press_3F.avi, 6/3/2016 01:24:52, 196414 bytes| Driver: Continuous_EdgeScroll_H.avi, 6/3/2016 01:24:44, 1372928 bytes| Driver: Continuous_EdgeScroll_V.avi, 6/3/2016 01:24:44, 1387834 bytes| Driver: Continuous_Scroll_V_2F.avi, 6/3/2016 01:24:44, 1432776 bytes| Driver: Continuous_Scroll_H_2F.avi, 6/3/2016 01:24:44, 1307434 bytes| Driver: Scroll_Reverse_V.avi, 6/3/2016 01:24:52, 496570 bytes| Driver: Scroll_Reverse_H.avi, 6/3/2016 01:24:52, 408386 bytes| Driver: Edge_Reverse_V.avi, 6/3/2016 01:24:46, 490268 bytes| Driver: Edge_Reverse_H.avi, 6/3/2016 01:24:46, 389210 bytes| Driver: Win8EdgeSwipe_Left.avi, 6/3/2016 01:24:54, 720434 bytes| Driver: Win8EdgeSwipe_Right.avi, 6/3/2016 01:24:54, 147766 bytes| Driver: Win8EdgeSwipe_Top.avi, 6/3/2016 01:24:54, 267604 bytes| Driver: Continuous_EdgeScroll_Reverse-H.avi, 6/3/2016 01:24:44, 1392008 bytes| Driver: Continuous_EdgeScroll_Reverse-V.avi, 6/3/2016 01:24:44, 1385192 bytes| Driver: Continuous_Scroll_Reverse-H_2F.avi, 6/3/2016 01:24:44, 1277210 bytes| Driver: Continuous_Scroll_Reverse-V_2F.avi, 6/3/2016 01:24:44, 1407428 bytes| Driver: Edge_Auto_Reverse.avi, 6/3/2016 01:24:46, 1475512 bytes| Driver: Edge_Inertial_Reverse.avi, 6/3/2016 01:24:46, 845570 bytes| Driver: Scroll_Auto_Reverse.avi, 6/3/2016 01:24:52, 1498608 bytes| Driver: Scroll_Inertial_Reverse.avi, 6/3/2016 01:24:52, 871278 bytes| Driver: PTP_Swipe_3F_Up_Down_Left_Right.avi, 6/3/2016 01:24:52, 889344 bytes| Driver: PTP_Tapping_3F_Cortana.avi, 6/3/2016 01:24:52, 84992 bytes| Driver: PTP_Tapping_4F_Notification_Center.avi, 6/3/2016 01:24:52, 674304 bytes| Driver: ETDSetup.ini, 6/3/2016 01:24:50, 1431984 bytes| Driver: mouclass.sys, 3/18/2017 13:56:35, 60320 bytes| Driver: i8042prt.sys, 3/18/2017 13:56:35, 115200 bytes| Driver: ETDCoInstaller15010.dll, 6/3/2016 01:51:22, 196320 bytes

---

Disk & DVD/CD-ROM Drives

  Drive: C:

Free Space: 26.4 GBTotal Space: 242.9 GBFile System: NTFSModel: LITEON LCH-256V2S

---

System Devices

 Name: Intel® Management Engine Interface 

Device ID: PCI\VEN_8086&DEV_9D3A&SUBSYS_504C17AA&REV_21\3&11583659&0&B0Driver: C:\WINDOWS\system32\DRIVERS\TeeDriverW8x64.sys, 11.06.0000.1042 (English), 12/2/2016 05:09:42, 204920 bytes

 Name: Mobile 6th/7th Generation Intel® Processor Family I/O PCI Express Root Port #9 - 9D18

Device ID: PCI\VEN_8086&DEV_9D18&SUBSYS_72708086&REV_F1\3&11583659&0&E8Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.15063.0000 (English), 3/18/2017 13:56:26, 353696 bytes

 Name: Intel® 6th Generation Core Processor Family Platform I/O SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_9D03&SUBSYS_504C17AA&REV_21\3&11583659&0&B8Driver: C:\WINDOWS\system32\DRIVERS\iaStorA.sys, 14.06.0004.1033 (English), 10/16/2015 13:08:10, 1464312 bytes

 Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_9D70&SUBSYS_504C17AA&REV_21\3&11583659&0&FBDriver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.15063.0447 (English), 6/19/2017 22:12:02, 86528 bytesDriver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.15063.0000 (English), 3/18/2017 13:56:20, 97280 bytesDriver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.15063.0000 (English), 3/18/2017 13:56:20, 373248 bytes

 Name: Mobile 6th/7th Generation Intel® Processor Family I/O Thermal subsystem - 9D31

Device ID: PCI\VEN_8086&DEV_9D31&SUBSYS_504C17AA&REV_21\3&11583659&0&A2Driver: n/a

 Name: Mobile 6th/7th Generation Intel® Processor Family I/O PCI Express Root Port #4 - 9D13

Device ID: PCI\VEN_8086&DEV_9D13&SUBSYS_72708086&REV_F1\3&11583659&0&E0Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.15063.0000 (English), 3/18/2017 13:56:26, 353696 bytes

 Name: ELAN SMBus Driver

Device ID: PCI\VEN_8086&DEV_9D23&SUBSYS_504C17AA&REV_21\3&11583659&0&FCDriver: C:\WINDOWS\system32\DRIVERS\ETDSMBus.sys, 15.06.0004.0001 (Chinese (Traditional)), 6/3/2016 01:52:08, 32344 bytesDriver: C:\Program Files\Elantech\TouchpadEnableDisable.exe, 11.00.0000.0001 (Chinese (Traditional)), 6/3/2016 01:53:00, 2301152 bytesDriver: C:\WINDOWS\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 6/3/2016 01:53:04, 1804704 bytes

 Name: Mobile 6th/7th Generation Intel® Processor Family I/O LPC Controller (U Premium SKU) - 9D48

Device ID: PCI\VEN_8086&DEV_9D48&SUBSYS_504C17AA&REV_21\3&11583659&0&F8Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.15063.0000 (English), 3/18/2017 13:56:26, 19352 bytes

 Name: NVIDIA GeForce 940M

Device ID: PCI\VEN_10DE&DEV_1347&SUBSYS_504D17AA&REV_A2\4&91A2562&0&00E8Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 22.21.0013.8205 (English), 5/31/2017 11:56:50, 465304 bytesDriver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 5/31/2017 08:43:54, 1382464 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\NvContainerSetup.exe, 1.00.0007.0000 (English), 5/31/2017 11:58:24, 4193560 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\NvCplSetupInt.exe, 1.00.0007.0000 (English), 5/31/2017 11:58:30, 100754824 bytesDriver: C:\Program Files\NVIDIA Corporation\license.txt, 5/31/2017 08:43:48, 27203 bytesDriver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (English), 5/31/2017 11:57:26, 857176 bytesDriver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.8205 (English), 5/31/2017 11:58:42, 423320 bytesDriver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 5/31/2017 08:43:54, 77145 bytesDriver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.8205 (English), 5/31/2017 11:59:46, 459160 bytesDriver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.8205 (English), 5/31/2017 12:00:50, 867224 bytesDriver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 2.00.0004.0000 (English), 5/31/2017 12:04:56, 427608 bytesDriver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 2.00.0004.0000 (English), 5/31/2017 12:05:00, 521816 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvlddmkm.sys, 22.21.0013.8205 (English), 5/31/2017 12:00:36, 14456912 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvd3dumx.dll, 22.21.0013.8205 (English), 5/31/2017 11:56:30, 17055088 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvd3dumx_cfg.dll, 22.21.0013.8205 (English), 5/31/2017 11:56:36, 17420944 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvldumdx.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:46, 901704 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvwgf2umx.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:46, 24927312 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvwgf2umx_cfg.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:58, 25657048 bytesDriver: C:\WINDOWS\system32\NvFBC64.dll, 6.14.0013.8205 (English), 5/31/2017 11:59:16, 1062808 bytesDriver: C:\WINDOWS\system32\NvIFR64.dll, 6.14.0013.8205 (English), 5/31/2017 12:00:18, 969624 bytesDriver: C:\WINDOWS\system32\NvIFROpenGL.dll, 22.21.0013.8205 (English), 5/31/2017 12:00:26, 618584 bytesDriver: C:\WINDOWS\system32\nv-vk64.json, 5/31/2017 08:43:48, 669 bytesDriver: C:\WINDOWS\system32\nvEncMFTH264.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:00, 1298696 bytesDriver: C:\WINDOWS\system32\nvEncodeAPI64.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:20, 791792 bytesDriver: C:\WINDOWS\system32\nvapi64.dll, 22.21.0013.8205 (English), 5/31/2017 11:55:58, 4136736 bytesDriver: C:\WINDOWS\system32\nvcompiler.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:16, 40210520 bytesDriver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0013.8205 (English), 5/31/2017 11:56:08, 11129704 bytesDriver: C:\WINDOWS\system32\nvcuvid.dll, 7.17.0013.8205 (English), 5/31/2017 11:58:38, 3800984 bytesDriver: C:\WINDOWS\system32\nvfatbinaryLoader.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:28, 703880 bytesDriver: C:\WINDOWS\system32\nvinfo.pb, 5/31/2017 08:43:54, 45061 bytesDriver: C:\WINDOWS\system32\nvoglv64.dll, 22.21.0013.8205 (English), 5/31/2017 12:01:10, 35397528 bytesDriver: C:\WINDOWS\system32\nvopencl.dll, 6.14.0013.8205 (English), 5/31/2017 11:58:08, 10648512 bytesDriver: C:\WINDOWS\system32\nvptxJitCompiler.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:20, 11161992 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvd3dum.dll, 22.21.0013.8205 (English), 5/31/2017 11:56:24, 13819408 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvd3dum_cfg.dll, 22.21.0013.8205 (English), 5/31/2017 11:56:44, 14119600 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvldumd.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:44, 742752 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvwgf2um.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:38, 21012232 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\nvwgf2um_cfg.dll, 22.21.0013.8205 (English), 5/31/2017 11:59:06, 21855568 bytesDriver: C:\WINDOWS\SysWow64\NvFBC.dll, 6.14.0013.8205 (English), 5/31/2017 11:59:14, 999832 bytesDriver: C:\WINDOWS\SysWow64\NvIFR.dll, 6.14.0013.8205 (English), 5/31/2017 12:00:14, 920656 bytesDriver: C:\WINDOWS\SysWow64\NvIFROpenGL.dll, 22.21.0013.8205 (English), 5/31/2017 12:00:20, 507992 bytesDriver: C:\WINDOWS\SysWow64\nv-vk32.json, 5/31/2017 08:43:48, 669 bytesDriver: C:\WINDOWS\SysWow64\nvEncMFTH264.dll, 22.21.0013.8205 (English), 5/31/2017 11:56:56, 1013344 bytesDriver: C:\WINDOWS\SysWow64\nvEncodeAPI.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:14, 626384 bytesDriver: C:\WINDOWS\SysWow64\nvapi.dll, 22.21.0013.8205 (English), 5/31/2017 11:55:52, 3647864 bytesDriver: C:\WINDOWS\SysWow64\nvcompiler.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:04, 35290192 bytesDriver: C:\WINDOWS\SysWow64\nvcuda.dll, 6.14.0013.8205 (English), 5/31/2017 11:56:04, 9335520 bytesDriver: C:\WINDOWS\SysWow64\nvcuvid.dll, 7.17.0013.8205 (English), 5/31/2017 11:58:32, 3256408 bytesDriver: C:\WINDOWS\SysWow64\nvfatbinaryLoader.dll, 22.21.0013.8205 (English), 5/31/2017 11:57:24, 591672 bytesDriver: C:\WINDOWS\SysWow64\nvoglv32.dll, 22.21.0013.8205 (English), 5/31/2017 12:01:00, 28632144 bytesDriver: C:\WINDOWS\SysWow64\nvopencl.dll, 6.14.0013.8205 (English), 5/31/2017 11:58:02, 8891152 bytesDriver: C:\WINDOWS\SysWow64\nvptxJitCompiler.dll, 22.21.0013.8205 (English), 5/31/2017 11:58:14, 9102480 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_6608c7a6e4ffbd7d\VulkanRT-Installer.exe, 1.00.0042.0001 (English), 5/31/2017 12:05:30, 784176 bytesDriver: C:\WINDOWS\system32\nvdispco6438205.dll, 2.00.0048.0004 (English), 5/31/2017 11:59:04, 1996696 bytesDriver: C:\WINDOWS\system32\nvdispgenco6438205.dll, 2.00.0023.0002 (English), 5/31/2017 11:59:08, 1598360 bytes

 Name: Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Device ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_504C17AA&REV_21\3&11583659&0&A0Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.15063.0296 (English), 5/24/2017 14:34:46, 388000 bytes

 Name: Intel® HD Graphics 520

Device ID: PCI\VEN_8086&DEV_1916&SUBSYS_504C17AA&REV_07\3&11583659&0&10Driver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdkmd64.sys, 21.20.0016.4627 (English), 3/27/2017 04:24:56, 11070440 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd10iumd64.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:58, 24930944 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd10idpp64.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:50, 433864 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd11dxva64.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:08, 48265152 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd12umd64.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:12, 3484720 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdumdim64.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:34, 94226944 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdail64.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:48, 327688 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxcmrt64.dll, 6.00.0000.1189 (English), 3/27/2017 04:25:52, 197072 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfx11cmrt64.dll, 6.00.0000.1189 (English), 3/27/2017 04:25:46, 194504 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxcmjit64.dll, 6.00.0000.1189 (English), 3/27/2017 04:25:22, 2324488 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdde64.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:18, 225296 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdusc64.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:40, 6623928 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iga64.dll, 3/27/2017 04:24:40, 1579816 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igc64.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:46, 18618816 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdmd64.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:24, 3225240 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd10iumd32.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:54, 19115104 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd10idpp32.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:50, 411888 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd11dxva32.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:06, 47401600 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igd12umd32.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:10, 3388728 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdumdim32.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:30, 92969248 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdail32.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:46, 308224 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdde32.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:16, 183888 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxcmrt32.dll, 6.00.0000.1189 (English), 3/27/2017 04:25:50, 170696 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfx11cmrt32.dll, 6.00.0000.1189 (English), 3/27/2017 04:25:42, 170800 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxcmjit32.dll, 6.00.0000.1189 (English), 3/27/2017 04:25:16, 1711624 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdusc32.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:38, 5089656 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iga32.dll, 3/27/2017 04:24:38, 1374928 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igc32.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:42, 15933376 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igdmd32.dll, 21.20.0016.4627 (English), 3/27/2017 04:25:20, 2510352 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxs64.vp, 3/27/2017 01:16:42, 12742 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxo64.vp, 3/27/2017 01:16:42, 40343 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxc64.vp, 3/27/2017 01:16:42, 40316 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxg64.vp, 3/27/2017 01:16:42, 39658 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxo64_dev.vp, 3/27/2017 01:16:42, 40931 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxc64_dev.vp, 3/27/2017 01:16:42, 41296 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxg64_dev.vp, 3/27/2017 01:16:42, 39798 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxa64.vp, 3/27/2017 01:16:42, 1125 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhxa64.cpa, 3/27/2017 01:16:42, 2813952 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhcp64.dll, 9.00.0030.7777 (English), 3/27/2017 04:26:02, 238896 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhsip64.dll, 9.00.0030.9000 (English), 3/27/2017 04:26:04, 1816720 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\IntelCpHDCPSvc.exe, 1.00.0000.0001 (English), 3/27/2017 04:26:36, 480744 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhcp32.dll, 9.00.0030.7777 (English), 3/27/2017 04:25:58, 203312 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\iglhsip32.dll, 9.00.0030.9000 (English), 3/27/2017 04:26:04, 1814064 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\IntelCpHeciSvc.exe, 9.00.0002.0117 (English), 3/27/2017 04:26:40, 303080 bytesDriver: C:\WINDOWS\system32\cp_resources.bin, 3/27/2017 01:16:38, 560260 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\difx64.exe, 1.04.0003.0000 (English), 3/27/2017 04:24:30, 175080 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDH.dll, 6.15.0010.4627 (English), 3/27/2017 04:25:34, 924680 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDHLib.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:25:34, 115720 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDHLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:25:38, 123904 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDI.dll, 6.15.0010.4627 (English), 3/27/2017 04:25:40, 397832 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDILib.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:25:42, 29704 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDILibv2_0.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:25:46, 29704 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxLHM.dll, 6.15.0010.4627 (English), 3/27/2017 04:26:08, 1990664 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxLHMLib.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:26:12, 22528 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxLHMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:26:14, 22536 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxSDK.exe, 3/27/2017 04:26:18, 997352 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxSDKLib.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:26:22, 97800 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxSDKLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:26:26, 107528 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxEM.exe, 6.15.0010.4627 (English), 3/27/2017 04:25:54, 522728 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxEMLib.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:25:58, 27656 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxEMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 3/27/2017 04:26:00, 27656 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\GfxUIEx.exe, 6.15.0010.4627 (English), 3/27/2017 04:24:32, 458216 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\Gfxv4_0.exe, 8.15.0010.4627 (English), 3/27/2017 04:24:38, 917480 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\Gfxv4_0.exe.config, 3/27/2017 01:16:38, 935 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\Gfxv2_0.exe, 8.15.0010.4627 (English), 3/27/2017 04:24:34, 911848 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\Gfxv2_0.exe.config, 3/27/2017 01:16:38, 895 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\GfxResources.dll, 8.15.0010.4627 (English), 3/27/2017 04:24:32, 5056520 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\MetroIntelGenericUIFramework.dll, 1.00.0000.0000 (English), 3/27/2017 04:27:22, 641032 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxCUIServicePS.dll, 3/27/2017 04:25:32, 102920 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxCUIService.exe, 6.15.0010.4627 (English), 3/27/2017 04:25:30, 341480 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxCPL.cpl, 3/27/2017 04:25:26, 271360 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igfxDTCM.dll, 6.15.0010.4627 (English), 3/27/2017 04:25:50, 208392 bytesDriver: 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C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igvk64.dll, 21.20.0016.4627 (English), 3/27/2017 04:26:12, 5567128 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igvk64.json, 3/27/2017 01:16:42, 137 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\VulkanRT-EULA.rtf, 3/27/2017 01:16:42, 1469 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\VulkanRT-Installer.exe, 1.00.0033.0000 (English), 3/27/2017 04:28:50, 697352 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igvk32.dll, 21.20.0016.4627 (English), 3/27/2017 04:26:08, 4451032 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\igvk32.json, 3/27/2017 01:16:42, 137 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\ig9icd64.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:44, 13892096 bytesDriver: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d89544a9e36f1d64\ig9icd32.dll, 21.20.0016.4627 (English), 3/27/2017 04:24:42, 10614280 bytesDriver: C:\Program File

[Gaile Gray.6029]

Thanks again, BB!

[tigirius.9014]

Game is laggy everyday no matter which map since last patch.

No one is around typically when this happens so it's not related to the number of players.

Problems even exist loading windows such as the guild/hero panels for anything.

Game hangs while loading screens in old world areas such as Orr.

Game cannot seem to catchup when using mounts the speed of movement and the drawing of objects are in conflict even on the lowest settings which I've not had trouble with with the new expansion launched but started after this last patch.

Lag is so bad that it's easy to get downed while fighting mobs because you can't tell what's happening to defend yourself.

[Sardeth Wynn.9548]

So in my inventory, I have an Ascended Zintl Inscription, A Vision Crystal, A Spirit wood short bow stave and an Elonian String, checked the Crafting databases,https://wiki.guildwars2.com/wiki/Zintl_Short_BowNone of it shows up in Discovery panel did you remove this short bow from the game or is it a bug? (Yes, got 500 on Huntsman)

[Gaile Gray.6029]

tigirius -- I suggest you post an inquiry in the Technical Support subforum. They may be able to help.

Sardeth Wynn -- Could you please post a separate thread about that? Your question is not related to game issues. Thanks.