Skylord.4032 Posted May 28, 2021 Share Posted May 28, 2021 Hi everyone , yesterday 27/05/2021 i deleted a char after i cleaned the inventory and i totally forgot that Aurora was equipped on the second set . I opened a ticket 1 hour after the incident to restaure the deleted char , the person i had told me that he can't do that and asked me to report about the lost equipements, i sent all the infos as requested , they told me that they couldn't find the lost item , so i sent screenshots and also a stream where i was commading in Wvw that proove that i had Aurora on my revenant (Stpen Wolf) https://www.twitch.tv/videos/1036741349?filter=archives&sort=time at 2H:21mins , for info the only legendary trinket i have completed it's collection is Aurora so no doubt that this effect comes from another Legendary trinket, the person i had told me that they can do nothing about it now the question is : How can i craft Aurora again if i already have the collections completed ? second question : I'm never gonna have Aurora wich means i'm never gonna have the visuel effect of the 3 legendary accessories ? Please if anyone can help me i would really aprecciate it i've spend more than 3 months working on Aurora . And my game progression is blocked now. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 28, 2021 Share Posted May 28, 2021 Pity. They used to restore deleted characters. Link to comment Share on other sites More sharing options...
Skylord.4032 Posted May 28, 2021 Author Share Posted May 28, 2021 Just now, Inculpatus cedo.9234 said: They told that they can't restoring deleted characters is no more available service , but restore lost items should be working especially with a unique item that i can't get twice . Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 28, 2021 Share Posted May 28, 2021 Yes, I know they don't restore characters anymore. The only option you have is to ask to have your ticket escalated to a Senior Team Member. Good luck. Link to comment Share on other sites More sharing options...
Skylord.4032 Posted May 28, 2021 Author Share Posted May 28, 2021 Thank you very much i'll do that ! Link to comment Share on other sites More sharing options...
Cyninja.2954 Posted May 29, 2021 Share Posted May 29, 2021 As mentioned by Inculpatus cedo.9234, ask for this issue to be escalated. Make sure to explain the nature of the problem, unique reward, legendary trinket, etc. Worst case offer to provide a slot for character restoration, if you are willing but out of slots, in case a characters restoration does become possible. That's pretty much all you can do at this point. Link to comment Share on other sites More sharing options...
Skylord.4032 Posted May 29, 2021 Author Share Posted May 29, 2021 I have a free character spot in case they decide to go check for real because the funny thing is that the person i had told me that he couldn't find the lost item so he can't proove it's lost , and i say go check my account you won't find it anywhere and how do you explain that i don't have the collections items ... Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 29, 2021 Share Posted May 29, 2021 I don't understand people are not more hesitating to delete characters in general. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 29, 2021 Share Posted May 29, 2021 Especially, now that the policy has changed regarding restoring deleted characters. Probably, should announce such policy changes. 🤷♀️ Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 30, 2021 Share Posted May 30, 2021 When did that change? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 30, 2021 Share Posted May 30, 2021 Who knows? They didn't announce it. Just amended the Knowledge Base. 1 Link to comment Share on other sites More sharing options...
ramblock.3017 Posted May 30, 2021 Share Posted May 30, 2021 In mi case I lost Warbinger, and contact support about one or two month ago. The response was they can't restore lost a item only deleted character who has the item equipped but because carácter name was already taken they can't do nothing and gone forever 😞 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 30, 2021 Share Posted May 30, 2021 Ah, well, that tells us the policy changed within the last couple of months...probably. I wonder why. Link to comment Share on other sites More sharing options...
Skylord.4032 Posted May 30, 2021 Author Share Posted May 30, 2021 They don't even want to give me back the items from the collections even if i have a proof that it's completed and i don't have them on my account . Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 30, 2021 Share Posted May 30, 2021 Was your response from a Team Lead? Link to comment Share on other sites More sharing options...
Skylord.4032 Posted May 30, 2021 Author Share Posted May 30, 2021 No the first person i had. I asked for the ticket to get escalated i'm still waiting for a respons Link to comment Share on other sites More sharing options...
Skylord.4032 Posted May 30, 2021 Author Share Posted May 30, 2021 The problem is solved i just received Aurora from Arenanet wich i want to thank ! 7 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 30, 2021 Share Posted May 30, 2021 And...there you go! All's well that ends well. 👍 Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted May 30, 2021 Share Posted May 30, 2021 1 hour ago, Skylord.4032 said: The problem is solved i just received Aurora from Arenanet wich i want to thank ! That's great news! Phew! Good to hear. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 31, 2021 Share Posted May 31, 2021 Also, please don't forget to consider the horrible experience a character has to face when he/she is getting deleted. This gets far to little attention. Character lives matter. 😉 2 Link to comment Share on other sites More sharing options...
Skylord.4032 Posted June 4, 2021 Author Share Posted June 4, 2021 Thank you very much for giving me hope ! ! Link to comment Share on other sites More sharing options...
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