misterman.1530 Posted March 21, 2019 Share Posted March 21, 2019 Getting this error when buying gems. Opened a ticket, but thought if others were having this issue, that they could add to this thread after first submitting their own tickets. Link to comment Share on other sites More sharing options...
Lord Azazel.8703 Posted March 21, 2019 Share Posted March 21, 2019 Yep I am having this issue as well!. First tried using a Visa gift card and then a visa credit card and both gave me " Unfortunately an error has occurred. " And then sometimes it would appear everything was fine and it would take me back to buying gem screen with no gems added. Glad I am not the only one with this issue Link to comment Share on other sites More sharing options...
SunniDanni.4307 Posted March 22, 2019 Share Posted March 22, 2019 Same issue! Just submitted a ticket on the issue. Hope I don't miss the sale. Link to comment Share on other sites More sharing options...
Slothy.8176 Posted March 22, 2019 Share Posted March 22, 2019 Yeah it's doing it again to me. Like last week was ok an today it's not even letting me do anything. Link to comment Share on other sites More sharing options...
Leragon.6520 Posted March 26, 2019 Share Posted March 26, 2019 I'm still having this problem, did someone solve it? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 26, 2019 Share Posted March 26, 2019 @Leragon.6520 said:I'm still having this problem, did someone solve it?The Billing CS Team will be happy to assist you; you can contact them via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
Crashalot.8406 Posted March 29, 2019 Share Posted March 29, 2019 Tried purchasing gems today and am unable to enter payment information. Says my credit card is invalid before I even put the information in, lol. Link to comment Share on other sites More sharing options...
Zice.8523 Posted May 8, 2019 Share Posted May 8, 2019 Cant Purchase gems here either submitted a ticket hope to get it resolved soon Link to comment Share on other sites More sharing options...
stinglord.3826 Posted May 8, 2019 Share Posted May 8, 2019 This is happening to me as well Link to comment Share on other sites More sharing options...
dawgs.1435 Posted May 11, 2019 Share Posted May 11, 2019 i have same issue just now.. tried checking with bank if the problem is on their end but so far it's not. Link to comment Share on other sites More sharing options...
Mystic Wyvern.4671 Posted May 15, 2019 Share Posted May 15, 2019 this error is happening for me as well haven't been able to buy gems for the past 3 days? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 15, 2019 Share Posted May 15, 2019 @Mystic Wyvern.4671 said:this error is happening for me as well haven't been able to buy gems for the past 3 days?Have you contacted the Billing CS Team via the 'Support' link above/below? Link to comment Share on other sites More sharing options...
Mystic Wyvern.4671 Posted May 16, 2019 Share Posted May 16, 2019 I have thank you, just waiting to hear something back as i'm still getting the error. Link to comment Share on other sites More sharing options...
Deathblow.1273 Posted May 20, 2019 Share Posted May 20, 2019 I am also having this issue... new to the game and unable to purchase gems saying an error occurred and not sure how to submit a ticket Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 20, 2019 Share Posted May 20, 2019 @Deathblow.1273 said:I am also having this issue... new to the game and unable to purchase gems saying an error occurred and not sure how to submit a ticketTo contact the Billing CS Team, click the 'Support' link above/below and then 'Submit a Ticket'. Should you have any trouble logging into the Support Site, you can always submit a ticket anonymously (option below).Good luck. Link to comment Share on other sites More sharing options...
elsendor.3251 Posted May 21, 2019 Share Posted May 21, 2019 same problem here! have submitted a ticket but i'm glad to see it's not just me lol Link to comment Share on other sites More sharing options...
Jin.8501 Posted June 16, 2019 Share Posted June 16, 2019 Same here, issue seems to be from long time Link to comment Share on other sites More sharing options...
suki red.9184 Posted July 26, 2019 Share Posted July 26, 2019 Have this issue too.It's been almost two weeks now.Tried contacting support since day one when I had the issue and sent more than one report about it too, and not one of them have gotten back to me.Don't know what else to do, since no one is returning any messages. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 26, 2019 Share Posted July 26, 2019 @suki red.9184 said:Have this issue too.It's been almost two weeks now.Tried contacting support since day one when I had the issue and sent more than one report about it too, and not one of them have gotten back to me.Don't know what else to do, since no one is returning any messages.If you are using the in-game Bug Report, you will garner no response (as indicated on the Bug Report window).If you have sent in multiple Support Ticket (using the web-form), duplicates will be merged, and each will delay a response.Close all duplicate tickets, and only update the original. 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
suki red.9184 Posted July 30, 2019 Share Posted July 30, 2019 I did pause to give them a chance to get back to me, and still nothing from the original (first) ticket.It's coming up to 3 weeks now and still nothing is sorted. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 31, 2019 Share Posted July 31, 2019 Have you updated that original ticket (by replying to the sent email), asking for information on progress? Link to comment Share on other sites More sharing options...
suki red.9184 Posted August 6, 2019 Share Posted August 6, 2019 I did update the ticket and someone has gotten back to me.The issue is fixed now :D Link to comment Share on other sites More sharing options...
Talindra.4958 Posted August 11, 2019 Share Posted August 11, 2019 I am having this issue now Link to comment Share on other sites More sharing options...
walker.4967 Posted August 11, 2019 Share Posted August 11, 2019 Hi guys i have been trying to do the payment with my credit card/paypal, nothing is working.I get 'Unfortunately an error has occured, please try again later'. Please i need a solution immediately :( Link to comment Share on other sites More sharing options...
walker.4967 Posted August 11, 2019 Share Posted August 11, 2019 Please > @suki red.9184 said:I did update the ticket and someone has gotten back to me.The issue is fixed now :D Could you please tell me what did they do? Link to comment Share on other sites More sharing options...
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