WolfHeart.1256 Posted October 17, 2018 Share Posted October 17, 2018 Same issue here when trying to upgrade the game. Both from Black Lion Trading Post in-game and from the website. Tried PayPal and Credit Card, no go either way.Have been successfully able to purchase gems before without issues using same 2 options.Opened up a ticket, a few hours ago but it does not look like anyone combed over it. Link to comment Share on other sites More sharing options...
Mauchkiv.8074 Posted November 4, 2018 Share Posted November 4, 2018 Hey folks.I'm also having an issue with purchasing gems, when I tried to do that today. I tried purchasing gems with MasterCard, VISA and PayPal and nothing seems to work. I've also Verified that I actually have sufficient amount of money.Verified my internet connection is OK. According to Ookla's speedtest.net I have 40mbps download and 37mbps upload speed.Restarted my computer.Restarted my router just in case.Cleared Guild Wars 2 cache folder in %temp% (the game is running on windows 10)Checked my Win10 firewall settings to see that the game is allowed.Ran the game as administrator.I tried repairing the game client as described in https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client, but the issue still persists.I tried paying with paypal and that didn't work either.:sweat_smile: :sweat_smile: :sweat_smile: If anyone has any other suggestions what to do to resolve the problem shoot on! I don't want to wait for 10 days to get an answer from Support. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 4, 2018 Share Posted November 4, 2018 Only the Billing CS Team can assist you. Or, you could try contacting the payment provider, Digital River.Good luck. Link to comment Share on other sites More sharing options...
Lambent.6375 Posted November 4, 2018 Share Posted November 4, 2018 @"Skyrazalius.2873" said:Since two days ago I've had this issue as well. Tried using my credit card and PayPal and it keeps on giving me "Unfortunately an error has occured. Please try again later!". Never ever had this problem before, what is going on?I'm not sure if this is already know info, and if it will help anyone in this thread in the future, but when I was having this problem it was because I was using a VPN.I use to be able to purchase gems while using a VPN just fine, so it took me a bit to find out that was the cause. I wonder if it's connected to Belgium being blocked from buying certain gem store items, because it started happening around that time. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 6, 2018 ArenaNet Staff Share Posted November 6, 2018 @Lambent.6375 said:I'm not sure if this is already know info, and if it will help anyone in this thread in the future, but when I was having this problem it was because I was using a VPN.I use to be able to purchase gems while using a VPN just fine, so it took me a bit to find out that was the cause. I wonder if it's connected to Belgium being blocked from buying certain gem store items, because it started happening around that time.That could be helpful information for others to have. Thanks for sharing it.Could those of you reporting recent issues let us know if you have been using VPN when attempting a purchase? Link to comment Share on other sites More sharing options...
Shadwen Nightfall.3548 Posted November 9, 2018 Share Posted November 9, 2018 I can report the same issue trying to buy gems with my credit card today and I am not using VPN. Link to comment Share on other sites More sharing options...
Pondragon.4538 Posted November 10, 2018 Share Posted November 10, 2018 Hi everyone,Unfortunately, I also have the same issue. I tried with paypal, credit card visa, credit card master, a mac computer and a window computer. It still gave me the same error like the above. Of course, also restarted computers and was not using VPN.I purchased gems 1 month ago with no problem. It just suddenly happen...Hope someone can look into this and fix this. A customer cannot gives money to the company probably not really good for the business and eco system. I had contacted the support team yesterday. Have a great day Link to comment Share on other sites More sharing options...
Shadwen Nightfall.3548 Posted November 12, 2018 Share Posted November 12, 2018 I cantacted the support and in 2 days they solved my problem. Good luck to you too :) Link to comment Share on other sites More sharing options...
Pondragon.4538 Posted November 13, 2018 Share Posted November 13, 2018 Support was trying to help and said should be working now. However, it still didn't work. I tried right away after the support email me. and tried it after 8 hours. Still gives me the same error :'(Glad that it works for you tho! Link to comment Share on other sites More sharing options...
Nyuudles.9104 Posted November 16, 2018 Share Posted November 16, 2018 My issue was also resolved 2 days after submitting a ticket! I can now go past confirming my order and log into my paypal again without any errors :). I hope you guys get your issues resolved soon too! Link to comment Share on other sites More sharing options...
Lord Feniks.5894 Posted November 20, 2018 Share Posted November 20, 2018 I can't buy gems either - I'm trying to buy them using PayPal - everything is fine until I'm redirected to my browser to finish transaction. After I log to Paypal at my browser I'm asked for credit card details. I do NOT want to buy gems using credit card. I want to pay with paypal - why am I asked to give credit card number and details? I know my cousin has similar issue. Also I'm not using VPN and I was able to buy gems just fine few months ago via Paypal. Link to comment Share on other sites More sharing options...
SwollenNutty.5214 Posted November 24, 2018 Share Posted November 24, 2018 as of today, i cannot buy gems with either my personal credit card - i have tried several, including a debit card - or paypal. i have sufficient balance in all forms of payment and there is no stop charges from the cards or bank. i have submitted a ticket a few hours ago and have got no response, however after reading through some forums it seems that this has been a reoccurring issue. i would like to purchase gems and i feel as though if this keeps up, it's going to drive the economy gem crazy. Link to comment Share on other sites More sharing options...
oFfIcEr.8730 Posted February 9, 2019 Share Posted February 9, 2019 Hey,I'm also having the issue where it says "unfortunately an error has occurred please try again later" i've tried using my paypal. After the last epic episode 5 I wanted to buy gems but every time I got the same the error. This problem is inside gemstore, probably by Anet side. Gemstore can't generate website for paypal to finish paid.Yesterday I bought PoF for my nephew, but I failed every time when I started in gemstore with the same error. When I used your shop website I successfully bought PoF. Can you add to your website shop GemCards too? Link to comment Share on other sites More sharing options...
Oyjord.2508 Posted February 17, 2019 Share Posted February 17, 2019 Just tried to buy Gems from the shop in game using PayPal, and an error quickly flashed: "Unfortunately an error has occurred."It's a shame the game won't take my money. Guess I'll give it to another game instead.And no, I'm not using a VPN. Link to comment Share on other sites More sharing options...
Bowdon.1948 Posted August 12, 2019 Share Posted August 12, 2019 I just tried to buy gems via paypal and got the same reply as @Oyjord.2508 said.It never even opens up my browser to paypal, so it can't be paypal denying it.I wonder how much money GW2 as lost due to this bug.I'm trying to give you money and you're not taking it. Please get it fixed as you're losing money. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 12, 2019 Share Posted August 12, 2019 You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Each case is unique and one 'fix' does not solve all issues.Good luck. Link to comment Share on other sites More sharing options...
Goldrock.9076 Posted August 13, 2019 Share Posted August 13, 2019 @Inculpatus cedo.9234 said:You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Each case is unique and one 'fix' does not solve all issues.Good luck.lol shouldnt need support ticket as bowdon said its gw2 thats losing money they should be the one putting in support tickets to get fixed unless they enjoy losing money aka customers. I know i can spend my money elsewhere because ive been having same problem with my debit card which ive been using for past couple years no issue untill like a week ago. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 13, 2019 Share Posted August 13, 2019 If you don't contact them, they can't know to 'fix' your issue. One fix doesn't fit all.Up to you, of course. Link to comment Share on other sites More sharing options...
aandiarie.7195 Posted August 14, 2019 Share Posted August 14, 2019 Maybe the people can buy a gem card from Best Buy, Amazon, Walmart, or etc. Those places have them. They can enter the code in GW2 and then they'll have gems. Link to comment Share on other sites More sharing options...
Bansidhe.1984 Posted August 14, 2019 Share Posted August 14, 2019 Same thing here, UK, Tried with Paypal and Visa...same error message Link to comment Share on other sites More sharing options...
phatblasterd.5302 Posted August 14, 2019 Share Posted August 14, 2019 Just bought Gems a couple days ago with no problems but today I am having this issue with both PayPal and CC. Link to comment Share on other sites More sharing options...
Blude.6812 Posted August 18, 2019 Share Posted August 18, 2019 I don't even get an option screen this morning, just a blank digital river screen. Link to comment Share on other sites More sharing options...
Liucao.6920 Posted August 31, 2019 Share Posted August 31, 2019 just sent a ticket to support. Same matter... After confirmation, loading, a sneaky message error "try again later" and no way to log in to paypal to pay... (so, not even paypal matter...)Sad to see this random matter stays, also, would be easily avoided for most people by allowing to buy gems with website shop and/or with the account management. . . Want to give some money to Anet and they dont want mine tsk Link to comment Share on other sites More sharing options...
HeroineDark.6287 Posted September 2, 2019 Share Posted September 2, 2019 Trying to buy gems to take advantage of sales before they disappear..... been trying for the last like 5 hours. Is it just down today? Link to comment Share on other sites More sharing options...
Lord Richard.2634 Posted September 3, 2019 Share Posted September 3, 2019 Here we are in 2019, almost 2020, and this problem still exist. Got to love the finger pointing game. I have tried using my PP account today and it fails to open my browser, which is use to do, so I can log into my PP. It will open a browser if you click on link to the terms of sale for DR but not for the purchase. This leads me to believe is a GW2 problem. Since fingers are being pointed, thought I would do little testing by clearing the cache, repairing the exe, changing the default browser to each one of my installed browsers and nothing works. Last thing I am going to trying to is a clean install and see if that helps. Link to comment Share on other sites More sharing options...
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