TheQuickFox.3826 Posted May 3, 2019 Share Posted May 3, 2019 Since today I frequently get a black screen in Guild Wars 2. The game continues to run, does not crash, and displays no error message.I can press F12 for a log out screen, showing that the game is still running. The graphics driver does not crash and continues to display other windows. The problem is limited to the Guild Wars 2 client. I did not change anything to my system that ran Guild Wars 2 fine before.Yesterday everything still worked fine. Today I get these Black Screens of Death. I did not make any changes to my computer, including the graphics card or driver. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 3, 2019 Author Share Posted May 3, 2019 I'm also having connection issues to the GW2 forum today, including forum replies failing to post in one time and images not loading. I suspect there is some kind of connection problem.My ISP is ZeelandNet.nl and I'm connected from The Netherlands to GW2 EU servers.Forum error: Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 4, 2019 Author Share Posted May 4, 2019 This is what it looks like when it happens: Link to comment Share on other sites More sharing options...
Xarnaroth.4589 Posted May 4, 2019 Share Posted May 4, 2019 Exact same issue. Nothing support suggest seems to be working Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 9, 2019 Author Share Posted May 9, 2019 Whatever it was, it has gone after one day. I hope it never comes back. Link to comment Share on other sites More sharing options...
FunKiller.6570 Posted May 16, 2020 Share Posted May 16, 2020 2020 and still getting this. Sometimes I can play 2h without error to appear. Sometimes I get like 3 black screens in 10 minutes.Tried running on port 80, port 443. Disabling port filtering, disabling firewall, reinstalling nvidia drivers, running on low specs, still getting this, and it happens only in GW2.Pretty sad they can't fix this for years. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 17, 2020 Author Share Posted May 17, 2020 In my case, I found out much later that it was triggered by a specific "problematic" version of Malwarebytes Anti Malware.Namely component version 1.0.586It solved itself when malwarebytes updated and it never happened again with newer versions. I'm currently running Malwarebytes 4.1.0.56 which is way newer. I only realized this was the problem when I restored my system from a backup which had the 'bad' version of Malwarebytes and the problem returned until i manually updated the program. Link to comment Share on other sites More sharing options...
Alik.9651 Posted May 28, 2020 Share Posted May 28, 2020 @"TheQuickFox.3826" said:This is what it looks like when it happens: Exactly what I facing these week ... Link to comment Share on other sites More sharing options...
BAGYNS.8916 Posted July 27, 2020 Share Posted July 27, 2020 Hi AllWas plagued by repeated crashes during story line boss battles .... extremely frustrating at HOT & POF mega battles it err codes indicated server related issues.Thank you QuickFox above for the MalwareBytes tip... Have used MB for 10+ years and it is great........ BUT when i shut down MB the reliable "Server crashes" during mega battles have seemed to completely end ... at least so far.I would add that i was running the latest version Malwarebytes 4.1.0.56 and it was still seemingly causing crashing, which could be a timing issue depending on sys.I had just spent mega bucks upgrading to the latest & best MOBO - M2 & 1660 to no avail ......... the fix appears to be turnoff Malwarebytes during play, hope this helps others, look at your resident antivirals they maybe intercepting Guildwars server calls. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted July 29, 2020 Author Share Posted July 29, 2020 There have been some recent problems with Malwarebytes slowing down DNS requests. Especially on computers who have not been restarted for some time.I downgraded to version 4.0.4.49 + component version 1.0.750 to be sure. I never had black screens again tho. Link to comment Share on other sites More sharing options...
Galeskyring.9617 Posted August 2, 2020 Share Posted August 2, 2020 I've been having a similar issue for the last 2-3 days where the game random freezes and when I try too exit o go too character select it just black screens. Forcing me too tab out of game and force close it. Link to comment Share on other sites More sharing options...
ladydove.7620 Posted August 3, 2020 Share Posted August 3, 2020 I have been having the same issue has all of those above. Been very annoying when in an event or at a crucial point you freeze and have to start all over again. Link to comment Share on other sites More sharing options...
cjosh.4598 Posted August 4, 2020 Share Posted August 4, 2020 i am getting this problem too! mainly when in DWC, mistlock, or in fractals, it also seemed to have started for me once "jormag rising" came out Link to comment Share on other sites More sharing options...
MonCroy.7281 Posted December 9, 2020 Share Posted December 9, 2020 Someone found a solution? Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 9, 2020 Share Posted December 9, 2020 @"Popocatl.2649" said:Someone found a solution?This black screen is the disconnected screen without an error message and is caused by packet loss / something interfering with your network traffic. What exactly causes it is going to vary and range from something obvious, like a poor wireless signal, to something you might not expect, such as another game with anti-cheat software. It could potentially be caused by anything involved in your connection, or simply due to standard packet loss that you have no real control over, which could happen to anyone at some point. Link to comment Share on other sites More sharing options...
MonCroy.7281 Posted December 9, 2020 Share Posted December 9, 2020 @Healix.5819 said:@"Popocatl.2649" said:Someone found a solution?This black screen is the disconnected screen without an error message and is caused by packet loss / something interfering with your network traffic. What exactly causes it is going to vary and range from something obvious, like a poor wireless signal, to something you might not expect, such as another game with anti-cheat software. It could potentially be caused by anything involved in your connection, or simply due to standard packet loss that you have no real control over, which could happen to anyone at some point.Do you know if there is a way to see which programs are using the internet? Sorry for asking this hehehe, I'm kinda newbie with this stuff.Why does this happen with Gw2 and not with other programs or games? It's the game a little weak at some conection or something? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 9, 2020 Share Posted December 9, 2020 You can use a program like PingPlotter to see where any connection issues may lay.Do be aware: Amazon servers can not be pinged normally.Good luck. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted December 9, 2020 Author Share Posted December 9, 2020 @"Popocatl.2649" said:Someone found a solution?The solution to me, at the time was downgrading from a bad Malwarebytes version. But this issue has long since been fixed. I'm still using the latest Malwarebytes version today and never had this issue again. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted December 9, 2020 Share Posted December 9, 2020 Try some common stuff first:Add the GW2 game folder to your antivirus' list of exceptions.Disable any add-ons/overlays for GW2.Move the GW2 installation folder to a Games folder outside of Program Files, preferably on a non-Windows partition. Delete the GW2 cache (%Temp%, then delete all folders starting with gw2cache-{ ) and Local.dat before launching the game.Repair the game client.Use DISM /Online /Cleanup-Image /RestoreHealth, and once finished, followed by SFC /scannow in Command Prompt (run as Administrator).Remove your current GPU driver completely (in Safe Mode) using DDU, then perform a fresh install of the latest driver for your GPU. Link to comment Share on other sites More sharing options...
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