MisterDiskord.8470 Posted December 17, 2019 Share Posted December 17, 2019 I'm a Mac player (stop snickering), and been seeing constant crashes if I hang out in Divinity's Reach, ever since the Wintersday patch earlier today. Not noticing any issue anywhere else, and haven't noticed any crashes in quite some time playing regularly so it definitely seems like the patch or Wintersday itself doing this. I can barely stay in the city 10 minutes before a hard crash (something like "GW2 has a serious issue and must be stopped", with a Submit to Anet button) Anyone else / any tips? Link to comment Share on other sites More sharing options...
Da Kril.2695 Posted December 17, 2019 Share Posted December 17, 2019 I am having the same issue. Repaired client twice. Hard crashes in Divinity's Reach.(this is very new; been using the Mac client without issue for years) Link to comment Share on other sites More sharing options...
Blur.3465 Posted December 17, 2019 Share Posted December 17, 2019 Hmm...I'm using Windows 10 and I was about to login, now it's asking me to repair game data oO wth...first time it happened to me.To note, I never crashed. I played normally and with no issues. Now I started the client and it asked me to repair the game. Link to comment Share on other sites More sharing options...
Da Kril.2695 Posted December 17, 2019 Share Posted December 17, 2019 Oh yes, had this as well — before getting in game, immediately after the Wintersday patch, the client wanted to repair game data.@Blur.3465 You're runnng a Mac client in Windows 10? o.0 Link to comment Share on other sites More sharing options...
Blur.3465 Posted December 17, 2019 Share Posted December 17, 2019 @Da Kril.2695 said:Oh yes, had this as well — before getting in game, immediately after the Wintersday patch, the client wanted to repair game data.@Blur.3465 You're runnng a Mac client in Windows 10? o.0Yep yep, same thing! So I guess it's something on their part? It's weird as heck. I am scared to enter Divinity's Reach now XDAnd no, I'm running the Windows client, but thought I'd pop in to say I'm having the same error on a different OS Link to comment Share on other sites More sharing options...
johncvalle.7053 Posted December 17, 2019 Share Posted December 17, 2019 After the Wintersday patch I can't even play the game, it loads me in and within seconds I crash out.I repaired game data, and that crashed on repair.I even reinstalled the whole game, still crashing. Definitely on their end.on Mac OS X 10.14.6 Link to comment Share on other sites More sharing options...
ChihuahuaEmpress.4960 Posted December 17, 2019 Share Posted December 17, 2019 I'm on a Mac and also having repeated crashing on DR (somewhat glad I'm not the only one...). I can't remember the last time I had issues with the Mac client. Pleaaaase fix this, ANet! There's a bunch of orphans in DR who need meeee!OS: macOS Catalina 10.15.2 Link to comment Share on other sites More sharing options...
gazelle.6407 Posted December 18, 2019 Share Posted December 18, 2019 Same here. Mac OS 10.15.2 In WvW. HUGE lag and crash (8 times and gave up) Tried all usual fixes, nothing works. Link to comment Share on other sites More sharing options...
Eros.6801 Posted December 18, 2019 Share Posted December 18, 2019 I don't even know what the hell happening to my client. Can't even update the game, launcher keeps crashing this is just straight up annoying. Link to comment Share on other sites More sharing options...
ChihuahuaEmpress.4960 Posted December 18, 2019 Share Posted December 18, 2019 Come on ANet, we want to enjoy Winter fun too! :'( Link to comment Share on other sites More sharing options...
JynErso.4689 Posted December 18, 2019 Share Posted December 18, 2019 I'm having the same issue. I tried to log into my main, who is currently sitting in Auric Basin. Received the error within seconds and game crashed. Tried logging into an alt in Divinity's Reach. Same thing. None of my toons could do anything before it crashed. x-x Link to comment Share on other sites More sharing options...
Kryplock.7923 Posted December 18, 2019 Share Posted December 18, 2019 Yep, same issue. Mac client, sometimes I can get in for a couple of minutes before it crashes, and other times it crashes during the loading screen. Up to date OS and so on. Might be nice to hear something along the lines of it's being looked into. At this point, the game is completely unplayable. Link to comment Share on other sites More sharing options...
PadmaPhala.1824 Posted December 19, 2019 Share Posted December 19, 2019 After the Wintersday update, I get constant crashes while doing a story instance in Sandswept Isles.Both MacOS and GW2 are on the latest version. Link to comment Share on other sites More sharing options...
oneguardian.4360 Posted December 19, 2019 Share Posted December 19, 2019 My wife is having the same issues. I run GW2 on a windows pc, and am experiencing no issues. She runs Mac OS, and ever since updating for wintersday, is getting this error crash as well. The time period she can stay logged in varies a little, sometimes she doesn't even make it past character select. Link to comment Share on other sites More sharing options...
ChihuahuaEmpress.4960 Posted December 19, 2019 Share Posted December 19, 2019 This is the reply I got to my ticket:**Hello (...), The recent update to Mac OS, named Catalina, implements some new security rules that automatically block the install of programs from unknown sources. Unfortunately, Guild Wars 2 is not currently recognized by this system, and so users can frequently encounter the error when trying to install or launch the game after updating to this version of the operating system.However there are a number of ways to potentially fix this, but the easiest (and safest) one we have found is to simply open the program by Right Clicking on the executable file and selecting the Open option the first few times a user tries to launch the game or launcher, instead of running it by double clicking it as one commonly does when trying to open a program or other file. This will still prompt the user with a brief warning (shown below,) but it gives them a convenient option to bypass the security measures and allow the program to be installed. It will also allow the program to open without problems in the future, even if a user double clicks it instead.Regards,GM Beagle BroGuild Wars 2 Support Teamhttp://help.guildwars2.com/**It didn't actually make any difference - I'm still getting frequent crashes in all maps, and in DR it's virtually unplayable. Link to comment Share on other sites More sharing options...
Da Kril.2695 Posted December 19, 2019 Share Posted December 19, 2019 I'm running Mojave version 10.14.6 with the same issue, so it can't be Catalina security that is the culprit.(may cause problems though, just not my problems) =) I have a ticket working too. We are still going through the "repair? security exception? delete prefs?" phase.I will post if anything works/fixes it. Link to comment Share on other sites More sharing options...
Da Kril.2695 Posted December 19, 2019 Share Posted December 19, 2019 Latest hard crash was loading screen even before getting into Divinity's Reach. Link to comment Share on other sites More sharing options...
MisterDiskord.8470 Posted December 20, 2019 Author Share Posted December 20, 2019 Also on Mojave 10.14.6, and installing/updating is not my problem, the game crashes after I login and start playing... Link to comment Share on other sites More sharing options...
gazelle.6407 Posted December 20, 2019 Share Posted December 20, 2019 Mac 10.15.2. Game still crashes. Update today (Dec 19) did nothing. I play WvW. I can't get near Wintersday events. Please fix. Link to comment Share on other sites More sharing options...
mint.4623 Posted December 20, 2019 Share Posted December 20, 2019 I cannot get anywhere where there is any heavy lag. Some areas that don't normally have heavy lag all the sudden has it and boom I'm crashed. Played for several years in all types of heavy situations mainly in WvW huge battles with no issues but If someone near me cast's an area animated buff, it's most likely I'm crashed. Ever since this Wintersday Update. I've tried several things with GM's over like 25 emails and nothing works. I hope after Wintersday things go back to normal. For now, I won't bother logging in till I see a solution posted up here. Link to comment Share on other sites More sharing options...
Da Kril.2695 Posted December 20, 2019 Share Posted December 20, 2019 OK, on my ticket, we've gotten past all the possible things to do on my end.(repair, kill prefs, switch to new user acct, re-install client, etc.)I've been submitting the "ArenaNet.log" with each subsequent crash, so hopefully that will help them.Here is my lastest response, fyi:Thank you for that information!This issue is currently being looked into, and we thank you for the logs you provided. We currently don't know when the issue will be resolved but the developers are working on getting a fix as soon as possible. We're going to keep this ticket open so that it is looked into, and an update to this issue will be posted on the Guild Wars 2 forum page under updates. so, moving forward! =) Link to comment Share on other sites More sharing options...
hoedus.6028 Posted December 20, 2019 Share Posted December 20, 2019 Hi, same for me, we've gotten past lot of possible things and no change, always crash everywhere since last patchHope they will find a solution... Link to comment Share on other sites More sharing options...
joyp.7254 Posted December 21, 2019 Share Posted December 21, 2019 Same issue here. It's been four days and still no fix. Help!!! Link to comment Share on other sites More sharing options...
Wolf.2596 Posted December 21, 2019 Share Posted December 21, 2019 I'm having the same issue on 10.15.2 and haven't been able to play at all since the Wintersday update. They don't seem to have updated the game itself in ages, considering the most recent OS listed for selection in the support ticket dropdown menu is 10.10 :# Link to comment Share on other sites More sharing options...
Lord Warfin.1209 Posted December 21, 2019 Share Posted December 21, 2019 I was able the get through the first POF chapter by changing my graphics settings. Before I couldn't get past the first fight. Since the error logs mentioned missing textures, I changed my texture, shader and character model quality from high to medium and was able to play without crashes. Not sure if it was patched, the changes worked around the problem, or I just got very lucky. If that fixes it the issue probably has something to do with missing high quality textures. Link to comment Share on other sites More sharing options...
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