Crashing when selecting 'Exit to Desktop' — Guild Wars 2 Forums
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Crashing when selecting 'Exit to Desktop'

Frahaleah.5893Frahaleah.5893 Member ✭✭
edited July 30, 2020 in Account & Technical Support

Okay. so as of the newest episode of the Icebrood Saga, I've found that if I exit the game via Exit to Desktop from ingame or going back to the character select screen causes the game to go not responding and have to close. Yet if I Exit to Desktop right after logging in and before entering the game with a character, it doesn't go not responding and have to close.

Here's the thing, I have never had this problem happen before Arenanet added Jormag Rising. Did they change the computer specs required with Jormag Rising or what?
Also, for those that will suggest I do a reinstall. I did, and it still happens.

<1

Comments

  • yeah have the same problem

  • Well, that's good to know, not being sarcastic, that it's not just me.

  • Miporin.3529Miporin.3529 Member ✭✭
    edited July 30, 2020

    Same here, today after complete the daily and log out to desktop i got an error (gw2-64.exe) and the report window appeared, never happened before, start after the last patch and even occur after the last hot fix.

  • Luthan.5236Luthan.5236 Member ✭✭✭✭

    I can confirm this. The latest patch introduced a bug when exiting the game. Noticed this on windows 7 home premium 64 bit 2 days ago. It almost "stuck" and I had to use alt-tab or ctrl+alt+del to get the desktop appear (where the error box popped up). Yesterday it just closed normally to desktop but with the error box popping up. Haven't tried today yet.

    I haven't changed anything else on the computer. And I'm not even playing the latest content. (Atm only daily for 2 gold, dive master and the LS3 daily ... in core maps + PvP.)

  • So glad it's not just me... And surprised I'm not the only one who still games on a windows 7 computer. Sure it may be out of service update-wise, but with a good AV and common sense when browsing, the saying, If it ain't broke don't fix it, really fits.

  • Miporin.3529Miporin.3529 Member ✭✭
    edited July 30, 2020

    Indeed, i have win 7 x64 too, seems a win 7 issue, hope the devs fix this and they do not discard the issue because is a old OS, lots of people still using Win 7 for a miriad of reasons, not just for gaming.
    So please devs, fix this issue.

  • Miporin.3529Miporin.3529 Member ✭✭

    @Fire Attunement.9835 , hope you guys already know this issue and try to make a hot fix.

  • Frahaleah.5893Frahaleah.5893 Member ✭✭
    edited July 30, 2020

    @Miporin.3529 said:
    Indeed, i have win 7 x64 too, seems a win 7 issue, hope the devs fix this and they do not discard the issue because is a old OS, lots of people still using Win 7 for a miriad of reasons, not just for gaming.
    So please devs, fix this issue.

    It's not so much a major problem as a severe annoyance.
    And win7 ain't that old, unlike xp and vista.

  • Katreyn.4218Katreyn.4218 Member ✭✭
    edited July 31, 2020

    I was having this issue myself. Was no real problem other than the popup on closing. Also running Windows 7 64 bit.

    But now, after most recent patch, the game totally locks up on "Exit to Desktop" and goes Not Responding and have to close it via task manager.

  • Yup, same problem here. Windows 10 2004

  • Haha. So it's not just a win7 issue.

  • Exactly the same issue here...if I'm lucky I'll get the error box, if not it's a forced reboot. Only way out is to minimise and close it from outside.

    @Frahaleah.5893 said:
    Haha. So it's not just a win7 issue.

    And there was me thinking it was another way of pushing everyone onto win 10...

  • Svarty.8019Svarty.8019 Member ✭✭✭✭

    I have this too.

    This post contains my opinion.

  • orcane.1547orcane.1547 Member
    edited August 4, 2020

    This happens to me if I use my EU account, but with the same client using two different US accounts I can exit without issues.

  • Svarty.8019Svarty.8019 Member ✭✭✭✭
    edited August 4, 2020

    Mine now says,
    Box title: "Guild Wars 2 Game Client"
    "Guild Wars 2 Game Client has stopped working"
    "A problem caused the program to stop working correctly. Please close the program."
    With one option:
    "Close the program".

    Yes, I'm on EU.

    This post contains my opinion.

  • USA here. I guess I'm still the odd man out.

  • Katreyn.4218Katreyn.4218 Member ✭✭
    edited August 5, 2020

    I'm in NA as well. I will say length of time on the game seems to impact it for me. I can log into the game for 5 minutes and log out with no issues. Play for 2 hours though and it locks up on exit.

    I've been tracking memory usage. But nothing really abnormal there for me.

  • Lysica.1027Lysica.1027 Member ✭✭

    Same problem here. Nothing else has changed on the PC.

  • It's not a memory/length in game issue for me, I'm doing the exact same thing (log in, load Rata Sum, loot daily chest, exit game) and the EU account crashes on exit, if I'm doing it on US accounts they're fine.

    The only other difference in my case is that the EU account doesn't have PoF.

  • Zaxares.5419Zaxares.5419 Member ✭✭✭

    SEA gamer here, but I play on NA servers. Also experiencing the same issue ever since the recent LS update, either a crash or program freeze when attempting to exit to desktop. Running Windows 7 64-bit as well.

  • DKRathalos.9625DKRathalos.9625 Member ✭✭✭

    So I guess anet doesn't have any intention to fix this for windows 7 user?

  • This is the error i get everytime when the game crash on exit:

    **--> Crash <--
    Assertion: m_context->shaderArray[m_shaderId] == this
    File: ......\Engine\Gr\Dx9\Dx9ShaderBinary.cpp(248)
    App: Gw2-64.exe
    Pid: 1044
    BaseAddr: 000000013F450000
    ProgramId: 101
    Build: 105340
    When: 2020-08-09T19:44:17Z 2020-08-09T21:44:17+02:00
    Uptime: 0 days 0:13:35
    Flags: 0
    DumpFile: Crash.dmp
    **

  • Miporin.3529Miporin.3529 Member ✭✭
    edited August 9, 2020

    @DKRathalos.9625 said:
    So I guess anet doesn't have any intention to fix this for windows 7 user?

    Hope they do not force people to install win 10, because win 10 is not an os, is an abortion mix between xbox console and a smartphone, calling win 10 an os is ain insult to real os not to mention you do not have control what this thing do in background and install in your pc. -_-

  • @Miporin.3529 said:

    @DKRathalos.9625 said:
    So I guess anet doesn't have any intention to fix this for windows 7 user?

    Hope they do not force people to install win 10, because win 10 is not an os, is an abortion mix between xbox console and a smartphone, calling win 10 an os is ain insult to real os not to mention you do not have control what this thing do in background and install in your pc. -_-

    It has nothing to do with win 10, this game is full of bugs, that they just wont fix. I have win 10 and im getting a crash at the last of every single story instance after i waste 30 min of my time trying to kill the bosses, i can't believe i wasted money on this

  • Helle.8754Helle.8754 Member ✭✭

    Got the same issue as the OP.

  • It still crashes after last update.

  • Just want to chime in that I have this problem too on Win 7, new as of the last patch.

  • MorganLeFay.5816MorganLeFay.5816 Member
    edited August 18, 2020

    Same, but this happened to me after the Zephyrite festival patch. Game doesn't close at exit to desktop from game or char selection screen and hangs out freezing my pc until I manage to close it from task manager and to do that i need to trick my pc into a forced shutdown. I cleared the game cache and let the game repair thinking is a corrupt file but it didn't fixed the problem.
    The error I get is same as Miporin.3529 and I am on EU
    --> Crash <--
    Assertion: m_context->shaderArray[m_shaderId] == this
    File: ......\Engine\Gr\Dx9\Dx9ShaderBinary.cpp(248)
    App: Gw2-64.exe
    Pid: 624
    BaseAddr: 000000013F2A0000
    ProgramId: 101
    Build: 105634
    When: 2020-08-18T10:29:05Z 2020-08-18T13:29:05+03:00
    Uptime: 0 days 2:59:54
    Flags: 0
    DumpFile: Crash.dmp

  • Dondarrion.2748Dondarrion.2748 Member ✭✭✭

    If you choose 'exit to desktop' and it crashes to desktop, does it matter? ;-)

    On topic question however, do you use arcdps, reshade, gw2hook, TaCo or any such "addon"?

    Northerner @ Dragon Season
    Seafarer's Rest since launch!

  • I am having the similar problem when exiting to Desktop from the Crown Pavillion event the screen freezes and i get a 'GW2 64 exe' error come up with an option to send a report (which i do everytime), this has been happing since the resent patch. i am running on Windows 10.

  • Helle.8754Helle.8754 Member ✭✭

    @Dondarrion.2748 said:
    If you choose 'exit to desktop' and it crashes to desktop, does it matter? ;-)

    On topic question however, do you use arcdps, reshade, gw2hook, TaCo or any such "addon"?

    This also happens when Taco and Arc are not running.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited August 20, 2020

    It is certainly not an issue related to Windows 7 but likely an issue related to non-gaming computers (i.e., low-end laptops).

    None of you posted their system specs, so this is mere speculation, of course.

  • TheQuickFox.3826TheQuickFox.3826 Member ✭✭✭✭

    @Ashantara.8731 said:
    It is certainly not an issue related to Windows 7 but likely an issue related to non-gaming computers (i.e., low-end laptops).

    None of you posted their system specs, so this is mere speculation, of course.

    Nah, I play on a high-end workstation with Windows 7 x64 and still got the crash.

    Specs: https://tweakers.net/gallery/23645/inventaris/?inv_id=2006172

    Ascalon Will Prevail!

    GW Wiki user page | GW2 Wiki user page

  • @brokenrabbit.6538 said:
    USA here. I guess I'm still the odd man out.

    US here as well so you're not all alone. Issue started for me with this latest patch.
    --> Crash <--
    Assertion: m_context->shaderArray[m_shaderId] == this
    File: ......\Engine\Gr\Dx9\Dx9ShaderBinary.cpp(248)
    App: Gw2-64.exe
    Pid: 908
    BaseAddr: 000000013FCA0000
    ProgramId: 101
    Build: 105634
    When: 2020-08-21T04:29:38Z 2020-08-20T21:29:38-07:00
    Uptime: 0 days 1:49:26
    Flags: 0
    DumpFile: Crash.dmp

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited August 21, 2020

    @TheQuickFox.3826 said:
    Nah, I play on a high-end workstation with Windows 7 x64 and still got the crash.

    I see. Hmm, then it might, after all, have to do with Windows 7. Perhaps a certain Windows update that does no longer get distributed to Windows 7 PCs? Or is there someone on here who isn't using Windows 7, yet is experiencing the same issue?

  • TheQuickFox.3826TheQuickFox.3826 Member ✭✭✭✭

    @Ashantara.8731 said:

    @TheQuickFox.3826 said:
    Nah, I play on a high-end workstation with Windows 7 x64 and still got the crash.

    I see. Hmm, then it might, after all, have to do with Windows 7. Perhaps a certain Windows update that does no longer get distributed to Windows 7 PCs? Or is there someone on here who isn't using Windows 7, yet is experiencing the same issue?

    I got the latest Extended Security Updates (ESU) for Windows 7 x64, including the ones of August 2020.

    Ascalon Will Prevail!

    GW Wiki user page | GW2 Wiki user page

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @TheQuickFox.3826 said:
    I got the latest Extended Security Updates (ESU) for Windows 7 x64, including the ones of August 2020.

    security updates <> system updates

  • Dondarrion.2748Dondarrion.2748 Member ✭✭✭

    @Helle.8754 said:

    @Dondarrion.2748 said:
    If you choose 'exit to desktop' and it crashes to desktop, does it matter? ;-)

    On topic question however, do you use arcdps, reshade, gw2hook, TaCo or any such "addon"?

    This also happens when Taco and Arc are not running.

    What about d912pxy, you using that? I know the latest release includes a fix for hang/crash on exit to desktop. Just made me think of this support post, seeing those release notes.

    Northerner @ Dragon Season
    Seafarer's Rest since launch!

  • Helle.8754Helle.8754 Member ✭✭

    @Dondarrion.2748 said:

    @Helle.8754 said:

    @Dondarrion.2748 said:
    If you choose 'exit to desktop' and it crashes to desktop, does it matter? ;-)

    On topic question however, do you use arcdps, reshade, gw2hook, TaCo or any such "addon"?

    This also happens when Taco and Arc are not running.

    What about d912pxy, you using that? I know the latest release includes a fix for hang/crash on exit to desktop. Just made me think of this support post, seeing those release notes.

    Nope, not something I use either.

  • Katreyn.4218Katreyn.4218 Member ✭✭
    edited August 25, 2020

    I have noticed that my alt account that is just a heroic account, no expansions, does not error out when I close it. But my main with the expansions does. Wonder if anyone else has that comparison to make?

    I also tested this against my previous evaluation that I thought was due to time the client was left open (which I have since felt was inaccurate anyways). But leaving the alt account on for hours does not seem to change the result.

    Not using any addons either myself.

    Have tried both windowed and fullscreen/windowed fullscreen. Same result with the crashing. Sometimes it locks up pretty bad and have to force it closed. Other times it closes pretty quick. Always get a crash report now.

  • Curious, what does the crash report say? (Check Details and post.)

  • Katreyn.4218Katreyn.4218 Member ✭✭
    edited August 25, 2020

    Heres the Crash Report I got today (sent in report to Anet as I always do):

    --> Crash <--
    Assertion: !m_refCount
    File: d:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h(70)
    App: Gw2-64.exe
    Pid: 8520
    BaseAddr: 000000013FF40000
    ProgramId: 101
    Build: 105830
    When: 2020-08-25T21:53:03Z 2020-08-25T17:53:03-04:00
    Uptime: 0 days 1:58:55
    Flags: 0
    DumpFile: Crash.dmp

    I have the extended info too.

    --> System <--

    Name: 9dfb0a6c
    IpAddr: Removed
    Processors: 8 [GenuineIntel:6:10:7]
    OSVersion: Windows 6.1 (64 bit)

    --> System Memory <--
    Physical: 3135MB/ 8109MB 38%
    Paged: 8911MB/16216MB 54%
    Virtual: 8385278MB/8388607MB 99%
    Load: 61%
    CommitTotal: 7304MB
    CommitLimit: 16216MB
    CommitPeak: 10453MB
    SystemCache: 1450MB
    HandleCount: 37375
    ProcessCount: 97
    ThreadCount: 1561

    --> Process Memory <--
    Private: 1308MB
    WorkingSet: 1071MB
    PeakWorkingSet: 3795MB
    PageFaults: 25282083

    --> Memory Category Usage (Inclusive) <--
    [Category] [Size(MB)] [Count]
    Root 544.27 96605
    Programmer Data 487.31 48465
    Game 289.89 30851
    Content 228.80 29742
    Collections 91.88 1699
    Dictionary 90.85 977
    VRAM 69.93 1731
    Engine 63.94 9250
    Text 61.09 1093
    Uncategorized 50.43 47309
    Gr 40.08 2776
    Gr Umbra 35.03 624
    VRAM - DirectX Geo Buffers 30.56 1520
    I/O 29.22 513
    Archive 27.91 38
    Map 14.82 4951
    Map Zone 14.64 4942
    VRAM - Character Geo 10.27 80
    VRAM - Prop Geo 10.08 43
    Audio 8.89 249
    VRAM - Composite Geo 7.76 35
    UI 7.39 266
    Collide Havok 6.49 823
    Collide 6.49 823

    --> Memory Category Usage (Exclusive) <--
    [Category] [Size(MB)] [Count]
    Content 228.80 29742
    Dictionary 90.85 977
    Text 61.09 1093
    Uncategorized 50.43 47309
    Gr Umbra 35.03 624
    VRAM - DirectX Geo Buffers 30.56 1520
    Archive 27.91 38
    Map Zone 14.64 4942
    VRAM - Character Geo 10.27 80
    VRAM - Prop Geo 10.08 43
    Audio 8.89 249
    VRAM - Composite Geo 7.76 35
    Collide Havok 6.49 823
    Frame 5.75 100
    VRAM - Gr Cloud 4.75 19
    Debugging 4.00 1
    Gr 3.00 87
    VRAM - Gr Cloth 2.50 8
    VRAM - Model Geo Uncat 1.88 6
    Gr Texture 1.75 40
    UI 1.31 125
    File Service 1.24 12
    VRAM - Instance Buffers 1.00 1
    Collections 0.97 700

    --> DllList <--
    000000013FF40000 - C:\Program Files\Guild Wars 2\Gw2-64.exe
    0000000077B30000 - C:\Windows\SYSTEM32\ntdll.dll
    0000000077910000 - C:\Windows\system32\kernel32.dll
    000007FEFD6A0000 - C:\Windows\system32\KERNELBASE.dll
    0000000077A30000 - C:\Windows\system32\USER32.dll
    000007FEFF2C0000 - C:\Windows\system32\GDI32.dll
    000007FEFF330000 - C:\Windows\system32\LPK.dll
    000007FEFF1F0000 - C:\Windows\system32\USP10.dll
    000007FEFFA10000 - C:\Windows\system32\msvcrt.dll
    000007FEFF370000 - C:\Windows\system32\ADVAPI32.dll
    000007FEFFAB0000 - C:\Windows\SYSTEM32\sechost.dll
    000007FEFF650000 - C:\Windows\system32\RPCRT4.dll
    000007FEFC7C0000 - C:\Windows\system32\VERSION.dll
    000007FEFFAD0000 - C:\Windows\system32\WS2_32.dll
    000007FEFDA40000 - C:\Windows\system32\NSI.dll
    000007FEFC7A0000 - C:\Windows\system32\WTSAPI32.dll
    000007FEFA500000 - C:\Windows\system32\WINMM.dll
    000007FEFD9E0000 - C:\Windows\system32\WINTRUST.dll
    000007FEFD860000 - C:\Windows\system32\CRYPT32.dll
    000007FEFD690000 - C:\Windows\system32\MSASN1.dll
    0000000077CE0000 - C:\Windows\system32\PSAPI.DLL
    000007FEFF450000 - C:\Windows\system32\ole32.dll
    000007FEFF780000 - C:\Windows\system32\OLEAUT32.dll
    000007FEFE3C0000 - C:\Windows\system32\SHELL32.dll
    000007FEFFDA0000 - C:\Windows\system32\SHLWAPI.dll
    000007FEFB660000 - C:\Windows\system32\MSACM32.dll
    000007FEFBAE0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.24542_none_1459e0f08b91b367\gdiplus.dll
    000007FEE8000000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
    000007FEF8E70000 - C:\Windows\system32\MSIMG32.dll
    000007FEFD460000 - C:\Windows\system32\Secur32.dll
    000007FEFD490000 - C:\Windows\system32\SSPICLI.DLL
    000007FEFF340000 - C:\Windows\system32\IMM32.DLL
    000007FEFE250000 - C:\Windows\system32\MSCTF.dll
    000007FEFB3B0000 - C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
    000007FEFD520000 - C:\Windows\system32\cryptbase.dll
    000007FEEDB90000 - C:\Windows\system32\dbghelp.dll
    000007FEFD680000 - C:\Windows\system32\profapi.dll
    000007FEFBD00000 - C:\Windows\system32\uxtheme.dll
    000007FEFF150000 - C:\Windows\system32\CLBCatQ.DLL
    000007FEFB5B0000 - C:\Windows\system32\samcli.dll
    000007FEFBE90000 - C:\Windows\system32\SAMLIB.dll
    000007FEFB5F0000 - C:\Windows\system32\netutils.dll
    000007FEFC770000 - C:\Windows\system32\ntmarta.dll
    000007FEFE360000 - C:\Windows\system32\WLDAP32.dll
    000007FEFB8E0000 - C:\Windows\system32\dwmapi.dll
    000007FEFAEE0000 - C:\Windows\system32\NLAapi.dll
    000007FEEBA70000 - C:\Windows\system32\napinsp.dll
    000007FEEBA50000 - C:\Windows\system32\pnrpnsp.dll
    000007FEFCE00000 - C:\Windows\System32\mswsock.dll
    000007FEFCC80000 - C:\Windows\system32\DNSAPI.dll
    000007FEEBA40000 - C:\Windows\System32\winrnr.dll
    0000000074060000 - C:\Program Files\Bonjour\mdnsNSP.dll
    000007FEFABA0000 - C:\Windows\system32\Iphlpapi.DLL
    000007FEFAB90000 - C:\Windows\system32\WINNSI.DLL
    000007FEFA300000 - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    000007FEFAAF0000 - C:\Windows\System32\fwpuclnt.dll
    000007FEFA2F0000 - C:\Windows\system32\rasadhlp.dll
    000007FEFB730000 - C:\Windows\system32\WindowsCodecs.dll
    000007FEFCDF0000 - C:\Windows\System32\wship6.dll
    000007FEFC890000 - C:\Windows\System32\wshtcpip.dll
    000007FEE6B80000 - C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll
    000007FEF4510000 - C:\Windows\system32\d3d9.dll
    000007FEF7490000 - C:\Windows\system32\d3d8thk.dll
    000007FEFCE60000 - C:\Windows\system32\CRYPTSP.dll
    000007FEFCAA0000 - C:\Windows\system32\rsaenh.dll
    000007FEFF9F0000 - C:\Windows\system32\imagehlp.dll
    000007FEFD030000 - C:\Windows\system32\ncrypt.dll
    000007FEFD000000 - C:\Windows\system32\bcrypt.dll
    000007FEFCF70000 - C:\Windows\system32\bcryptprimitives.dll
    000007FEFDA20000 - C:\Windows\system32\USERENV.dll
    000007FEFC980000 - C:\Windows\system32\GPAPI.dll
    000007FEF7C90000 - C:\Windows\system32\cryptnet.dll
    000007FEF89E0000 - C:\Windows\system32\SensApi.dll
    000007FEFD4C0000 - C:\Windows\system32\apphelp.dll
    000007FEF8800000 - C:\Windows\system32\aticfx64.dll
    000007FEE7F80000 - C:\Windows\system32\atiu9p64.dll
    000007FECC870000 - C:\Windows\system32\atiumd64.dll
    000000005A3B0000 - C:\Windows\system32\atiumd6a.dll
    000007FEFB3C0000 - C:\Windows\system32\POWRPROF.dll
    000007FEFFB20000 - C:\Windows\system32\SETUPAPI.dll
    000007FEFD7F0000 - C:\Windows\system32\CFGMGR32.dll
    000007FEFD840000 - C:\Windows\system32\DEVOBJ.dll
    000007FEF9130000 - C:\Windows\system32\amdihk64.dll
    000007FEF7FC0000 - C:\Users\Katelyn\AppData\Local\Temp\D460E7C2-48D4-4574-B11F-85B926645317\amd_ags_x64.dll
    000007FEEC170000 - C:\Windows\system32\atiadlxx.dll
    000007FEFBD60000 - C:\Windows\system32\PROPSYS.dll
    000007FEFD5D0000 - C:\Windows\system32\RpcRtRemote.dll
    000007FEEC620000 - C:\Windows\system32\winbrand.dll
    000007FEE68D0000 - C:\Windows\system32\dsound.dll
    000007FEFCAF0000 - C:\Windows\system32\WINSTA.dll
    000007FEFB900000 - C:\Windows\System32\MMDevApi.dll
    000007FEF7BF0000 - C:\Windows\system32\wdmaud.drv
    0000000075310000 - C:\Windows\system32\ksuser.dll
    000007FEFAF60000 - C:\Windows\system32\AVRT.dll
    000007FEF8130000 - C:\Windows\system32\AUDIOSES.DLL
    000007FEFC730000 - C:\Windows\system32\msacm32.drv
    000007FEFB650000 - C:\Windows\system32\midimap.dll
    000007FEE7BF0000 - C:\Windows\system32\mscms.dll
    000007FEE7F00000 - C:\Windows\system32\icm32.dll

    --> Game Context <--
    MapId: 50
    Flags: 0x2c1
    ElapsedTime: 00:12:14

    --> World State <--

    [DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
    [DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

    --> ClientContextThreadProc Thread 0x2204 <--

    --> Trace <--
    Pc Rt : Args
    00000001400d329c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000140176524 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000140176161 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000140177df2 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000140173dd6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001401613cc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000140162262 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000140113fc6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000014011469d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001400d633a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001400d6584 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000141390948 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001402a0d1d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001400b5c0a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001402a1065 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001402a25cf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001402a093c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000001400c9ca1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000014025a021 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000007792556d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000077b8372d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

    --> Thread registers <--
    rax=0000000000000001 rbx=00000001414d3960 rcx=0000000005e2f440
    rdx=00000001414d3960 rsi=0000000000000046 rdi=00000001414da748
    rip=00000001400d323d rsp=0000000005e2f3e0 rbp=000000000274ae70
    r8=0000000000000046 r9=000000000000000d r10=00000000031f0158
    r11=0000007701470013 r12=0000000000000000 r13=0000000000000000
    r14=0000000005e2fae0 r15=0000000000000000
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

    rbx-32 00000001414D3940 000000014025c06c 0000000000000000 0000000000000000 0000000000000000
    rbx +0 00000001414D3960 6f667265705c3a64 6576696c5c656372 32765c7565616e5c 72615c65646f635c
    rbx+32 00000001414D3980 767265735c616e65 6e61485c73656369 646e61482f656c64 00000000682e656c
    rcx-32 0000000005E2F420 00000001400d323d 0000000005e2f3e0 000000000274ae70 0000000008090100
    rcx +0 0000000005E2F440 00000000ff000000 0000000077b74f97 0000000000000000 000000004d7d9701
    rcx+32 0000000005E2F460 0000000000000000 0000000000000003 00009fbf0010000f 0053002b002b0033
    rdx-32 00000001414D3940 000000014025c06c 0000000000000000 0000000000000000 0000000000000000
    rdx +0 00000001414D3960 6f667265705c3a64 6576696c5c656372 32765c7565616e5c 72615c65646f635c
    rdx+32 00000001414D3980 767265735c616e65 6e61485c73656369 646e61482f656c64 00000000682e656c

    --> Code <--
    00000001400d321d 488bf941 8bf0488d 0df634ce 01488bda H..A..H...4..H.. 00000001400d322d e8ee6ffe ff488d4c 2460ff15 fb303f01 ..o..H.L$...0?. 00000001400d323d 488b8424 58010000 4c8d0554 60400148 H..$X...L..T@.H 00000001400d324d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D
    00000001400d325d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$. 00000001400d326d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

    --> Stack <--
    0000000005e2f3e0 000000000000145c 000000001f585000 0000000000000000 00000000cf531e01 \........PX...............S..... 0000000005e2f400 0000000005e2f420 0000000005e2f440 0000000000000000 0000000077b50101 [email protected]
    0000000005e2f420 00000001400d323d 0000000005e2f3e0 000000000274ae70 0000000008090100 [email protected] 0000000005e2f440 00000000ff000000 0000000077b74f97 0000000000000000 000000004d7d9701 .........O.w..............}M....
    0000000005e2f460 0000000000000000 0000000000000003 00009fbf0010000f 0053002b002b0033 ........................3.+.+.S. 0000000005e2f480 00000202002b002b 000000007d764d80 0000000000001dd3 000000000200fe00 +.+......Mv}....................
    0000000005e2f4a0 00000000cd4ca890 0000000007472160 0000000000000000 0000000000000001 ..L.....!G.....................
    0000000005e2f4c0 0000000005e2f440 00000001414d3960 00000001414d3960 0000000005e2f3e0 @.......9MA....9MA............ 0000000005e2f4e0 000000000274ae70 0000000000000046 00000001414da748 0000000000000046 p.t.....F.......H.MA....F.......
    0000000005e2f500 000000000000000d 00000000031f0158 0000007701470013 0000000000000000 ........X.........G.w........... 0000000005e2f520 0000000000000000 0000000005e2fae0 0000000000000000 00000001400d323d [email protected]
    0000000005e2f540 000000000000027f 0000000000000000 0000000000000000 0000ffff00009fbf ................................ 0000000005e2f560 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000000005e2f580 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f5a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000000005e2f5c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f5e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000000005e2f600 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f620 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000000005e2f640 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f660 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000000005e2f680 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f6a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000000005e2f6c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000000005e2f6e0 000000000748c7e0 000000001fe80590 0000000000000000 000000000748c690 ..H.......................H.....
    0000000005e2f700 00000000031f0000 0000000077b4c6d2 00000000031f0000 0000000077b5a601 ...........w...............w.... 0000000005e2f720 0000000000000000 000000001f580d20 0000000000248680 000000006c6cb460 ........ .X.......$......ll.... 0000000005e2f740 0000000000000000 000000001f580d20 0000000000240000 0000000077b4c6d2 ........ .X.......$........w....
    0000000005e2f760 0000000000240000 0000000000004e01 0000000000000000 0000000005e2fae0 ..$......N...................... 0000000005e2f780 0000000000000000 00000000031f0000 000000000748d530 0000000077b5a65b ................0.H.....[..w....
    0000000005e2f7a0 000000000748c690 000000000748c7e0 000000003d3142e0 000000000748c690 ..H.......H......B1=......H..... 0000000005e2f7c0 0000000000000000 000000000274ae70 000000001fe80c60 00000000779315aa ........p.t.....`..........w....

    --> Error Logs <--
    le effect for skill 'y7FnF.7uXO7'
    21:47:05Z Texture '0x21358f' dimensions too small
    21:47:05Z Loading '0x21358f' texture failed
    21:47:05Z Texture '0x213590' dimensions too small
    21:47:05Z Loading '0x213590' texture failed
    21:47:41Z Texture missing mip chain: 0x01350d
    21:47:53Z Texture missing mip chain: 0x19d40a
    21:48:01Z Texture missing mip chain: 0x19d40c
    21:48:13Z Texture missing mip chain: 0x0f8c78
    21:48:31Z Texture missing mip chain: 0x01350d
    21:48:35Z Texture '0x03539b' dimensions too small
    21:48:35Z Loading '0x03539b' texture failed
    21:48:50Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation
    21:49:30Z Texture '0x03539b' dimensions too small
    21:49:30Z Loading '0x03539b' texture failed
    21:49:39Z Texture missing mip chain: 0x19d40c
    21:49:39Z Texture missing mip chain: 0x19d407
    21:49:39Z Texture missing mip chain: 0x19d40a
    21:49:43Z Texture missing mip chain: 0x19d40d
    21:50:08Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation
    21:50:08Z Texture missing mip chain: 0x0f8c78
    21:50:09Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation
    21:50:14Z Texture missing mip chain: 0x19d40c
    21:50:14Z Texture missing mip chain: 0x19d40a
    21:50:18Z Model '0x204f6e': Permutation 'holo' not found, auto selecting permutation
    21:51:06Z Texture missing mip chain: 0x0f8c78
    21:51:06Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation
    21:51:46Z Texture missing mip chain: 0x01350d
    21:51:58Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation
    21:52:19Z Texture '0x03539b' dimensions too small
    21:52:19Z Loading '0x03539b' texture failed
    21:52:24Z Couldn't find projectile effect for skill 'ztlp6.7XbAO'
    21:52:25Z Texture missing mip chain: 0x19d407
    21:52:25Z Texture missing mip chain: 0x19d40d
    21:52:42Z Model '0x22e310': Permutation 'stoweda' not found, auto selecting permutation
    21:52:51Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation
    Crashed at 21:53:03Z
    !

    As far as I can tell it looks like the game might be pulling more memory on closing and causing some errors (I only have 8 GB on this comp anyways). Only thing on the forums I could find referring to similar errors. But in log only abnormal to me is the 99% VRAM usage. Which isn't that odd considering it locks up on closing sometimes.

    I mean otherwise the game works fine. Just a minor nuisance not knowing if it will close quickly or not some days.

  • @Katreyn.4218 said:
    I have noticed that my alt account that is just a heroic account, no expansions, does not error out when I close it. But my main with the expansions does. Wonder if anyone else has that comparison to make?

    I also tested this against my previous evaluation that I thought was due to time the client was left open (which I have since felt was inaccurate anyways). But leaving the alt account on for hours does not seem to change the result.

    Not using any addons either myself.

    Have tried both windowed and fullscreen/windowed fullscreen. Same result with the crashing. Sometimes it locks up pretty bad and have to force it closed. Other times it closes pretty quick. Always get a crash report now.

    Exactly the same for me. I do not use addons either. The crash on logoff started after the last festival patch but the game itself has no issue while playing. Also, sometimes closes very fast with crash report and sometimes hangs bad and needs a force closing. I do not have more than 8gb ram and this was no issue ever, not in GW2 or other games I play. My system is Win 7. ** I would never consider this a client side issue **because the report we get at crash is too similar and our rigs are very different. I think among our reports are not 2 identical rigs. I know people always try to direct towards client side but this is not it. The ingame error screen and this logout crash issue appeared in the same time for me and straight after zephyrite patch.

  • I get that same \Engine\Gr\Dx9\Dx9ShaderBinary.cpp error here. W7 too, 8GB RAM... and it also started with that patch. At first I was scared it was some part of my pc broke but seeing many more people are experiencing it I guess it's the game. In fact it's the only game doing this.

    The only way I found to alleviate it was first going to char selection, wait a little and then log out. If doing that there are times that it will finish it right. But if clicking on go back to desktop it always crashes, either showing the crash report or just app crash. Just twice I had it freeze on logging out, making my pc go loudly on plane mode and I had to kill it with the task manager, going everything to normal afterwards. It's not an issue with our pcs if the problem started for all of us at the same time and just with gw2.

    And I actually came to comment just because I see Anet hasn't said a single word about this. A patch happened and it wasn't fixed or even addressed and I'm not sure this means anything good. Just someone saying "We are working on it" would be reassuring but I'm afraid we'll have to learn to live with this if we wan't to keep playing.

  • hugeboss.5432hugeboss.5432 Member ✭✭
    edited August 31, 2020

    I was getting that "...\Engine\Gr\Dx9\Dx9ShaderBinary.cpp" error too when exiting on w7-x64, however recently the error has changed to this:
    error: assertion: "d:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h", "!m_refCount", 70
    (is that last slash (foreslash) intentional?)

    It seems to crash more often when exiting directly from inside the game world (instead of logging to character select and then exiting). But, atleast the game is stable without crashing ingame.

    _/_ [SSSh] Secret Society Service _/_
    [Respect Ur Opponents, We All Provide Eachothers Fun]
    Blackgate Since Season 1

  • I got this one too but it's a first time for me, as always on log out. I can see at least 2 more people posted about it.

    --> Crash <--
    Assertion: !m_refCount
    File: x:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h(70)
    App: Gw2-64.exe
    Pid: 6900
    BaseAddr: 000000013FCF0000
    ProgramId: 101
    Build: 105843
    When: 2020-09-03T15:56:19Z 2020-09-03T17:56:19+02:00
    Uptime: 0 days 1:23:58
    Flags: 0
    DumpFile: Crash.dmp

    Sent the report as usual but as expected, no news from Anet. And it seems I didn't specify it but it's vanilla. I've never used either ArcDPS, Taco or any of those. I went through repair too but same result. Just please tell us that you know about it and are working on fixing it, but staying silent gives the community the feeling that you don't care since it's not critical and affecting everyone but a small group.

  • Raider Jones.5120Raider Jones.5120 Member
    edited September 7, 2020

    I have the same problem as all of you: Crashing when selecting 'Exit to Desktop'. I have a desktop computer with Windows 7 SP1, i7 3770, 16GB RAM, GTX 1070 8GB.

    The funny thing is that until I reinstalled the game today I never had this problem before. Since GW2 came out, I have had it installed on my main SSD disk (C:) (Sandisk Extreme 240GB). Due to lack of space, and in anticipation of future upgrades, I bought a new SSD (Samsung 860 EVO 1TB). This new SSD has the letter H, because I keep the Sandisk SSD as the main disk. The first time I installed GW2 on the Samsung SSD I noticed this error. But I realized that the game was installed at the root of the disk, so I uninstalled it and reinstalled again but in the GAMES folder. However, the error persisted.

    In addition, I have noticed that some games and programs give problems due to how strict some antivirus are. But the game still presents the problem both by disabling the antivirus and by excluding the game folder.

    I hope that an update will fix this error.

    I have seen that the error does not affect the progress of the game (at least, in the objects of the inventory), but after the error, the character does not appear in the same place. Also, with every error Windows creates a crash dump file that increases in size a lot.

    I get two types of errors, but they only appeared in 8 of 10 exists of the game (I have not included all error report):

    ERROR TYPE 1

    --> Crash <--
    Assertion: !m_refCount
    File: x:\perforce\live\naeu\v2\code\arena\services\Handle/Handle.h(70)
    App: Gw2-64.exe
    Pid: 10660
    BaseAddr: 000000013FA30000
    ProgramId: 101
    Build: 105843

    --> Error Logs <--
    19:02:21Z Failed to open GFE XML: 2
    19:53:59Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D1936222
    19:53:59Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D1936222
    19:53:59Z Content is referencing a propID that doesn't exist propId='2494386612279056664'
    19:54:00Z Texture missing mip chain: 0x048120
    19:54:00Z Texture missing mip chain: 0x048122
    19:54:13Z Texture missing mip chain: 0x19d407
    19:54:13Z Texture missing mip chain: 0x19d40d
    19:54:27Z Texture missing mip chain: 0x1a1edb
    19:54:31Z Texture '0x03539b' dimensions too small
    19:54:31Z Loading '0x03539b' texture failed

    ERROR TYPE 2

    --> Crash <--
    Exception: c0000005
    Memory at address 00000000`a45327e0 could not be read
    App: Gw2-64.exe
    Pid: 5384
    BaseAddr: 000000013FE00000
    ProgramId: 101
    Build: 105843

    --> Error Logs <--
    00:18:20Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D1936222
    00:18:20Z NULL REWARD TRACK: 029FAC9B-F852-E311-8757-78E7D1936222
    00:18:20Z Content is referencing a propID that doesn't exist propId='2494386612279056664'
    00:18:21Z Texture missing mip chain: 0x048120
    00:18:21Z Texture missing mip chain: 0x048122
    00:18:23Z Texture missing mip chain: 0x1a1ed9
    00:18:23Z Texture missing mip chain: 0x1a1edb
    00:18:24Z Texture missing mip chain: 0x01350d
    00:18:24Z Texture '0x03539b' dimensions too small
    00:18:24Z Loading '0x03539b' texture failed
    00:18:56Z Texture missing mip chain: 0x19d40c
    00:18:56Z Texture missing mip chain: 0x19d407
    00:18:56Z Texture missing mip chain: 0x19d40a

  • It wouldn't hurt to make sure you have the latest video drivers and the latest Directx 9 or 10 updates. I'm running Directx 12. I assume 12 contains the latest 9 and 10 updates.

  • @Carnius Magius.8091 said:
    It wouldn't hurt to make sure you have the latest video drivers and the latest Directx 9 or 10 updates. I'm running Directx 12. I assume 12 contains the latest 9 and 10 updates.

    Windows 7 only supports up to DX11 and DX12 is only available on Windows 10. However, GW2 basically requires DX9, which is already updated to its latest version from Windows 7.

    Regarding the update of the graphic card drivers, these affect mainly Windows 10 due to the successive changes of the graphic engine of the operating system. In Windows 7, the update of graphics drivers only affects very specific games and very recent graphics cards.

    I think the problem we are all having in this post is related to the changes that NCSoft is making for the future update of the game, as we have all experienced the error almost at the same time and with different system configurations.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Helle.8754 said:
    This also happens when Taco and Arc are not running.

    Have you tried, though, to remove all third-party related files and folders from the GW2 installation directory?