Guild Wars 2 Game Client has stopped working — Guild Wars 2 Forums
New Super Adventure Festival Avatars! In celebration of this year’s Super Adventure Festival, we’ve added a group of new avatars to the bank. Enjoy the new look!

Guild Wars 2 Game Client has stopped working

Within the last several days I started getting the "Guild Wars 2 Game Client has stopped working" error every time I try to play on my Dell XPS 15 laptop. Previously there was no problem playing on the laptop. The crash occurs immediately after the character selection screen. I double click on a character, the splash screen for their zone comes up and after about 5-10 seconds I get the error message.

I have done the following in an attempt to solve the issue:

  • ran "-repair" but no errors found
  • confirmed my Windows 10 drivers were up to date
  • confirmed my Dell drivers were up to date
  • updated to the latest GeForce driver
  • completely uninstalled and reinstalled GW2
  • lowered the graphics setting down to best performance in GW2 options
  • tried running Gw2-64.exe as Administrator

I'm running Windows 10 Home, i7, 16 gigs of RAM. Video card is a Nvidia GeForce 960M

Any ideas on how to fix this?

Comments

  • If the crash generates a Crash Report window, click 'Show Details', and post the first part (only) here on the forums. Someone may be able to offer assistance.
    Or, you can contact the Tech CS Team via the 'Support' link above/below, and 'Submit a Ticket' for assistance.

    Good luck.

  • Thank you Inculpatus. There is no Crash Report available but I'll submit a ticket.

  • Is this happening only on one character, have you tried logging into other characters?

    You can always try and have the client force a logs:
    Just change the work repair to log
    https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client
    ie C:\Games\Guild Wars 2\gw2.exe” -log

  • @TechAssist.4635 said:
    Is this happening only on one character, have you tried logging into other characters?

    You can always try and have the client force a logs:
    Just change the work repair to log
    https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client
    ie C:\Games\Guild Wars 2\gw2.exe” -log

    Are you sure the Command Line Argument, -log does what you think it does?
    You can find all the CLAs here: https://wiki.guildwars2.com/wiki/Command_line_arguments

  • TechAssist.4635TechAssist.4635 Member ✭✭
    edited December 18, 2017

    Its intent to to create a log if possible in it next play session's crash. I will admit the way I provided it is a bit crude.

    Locate your Gw2.exe file.
    Right-click on the file and select Create shortcut.
    Rename this new shortcut to Guild Wars 2 Log.
    Right-click on Guild Wars 2 Log and select Properties.
    Locate the Target line and add –log to the end. (Example: “C:\Games\Guild Wars 2\gw2.exe” -log)
    Click OK.

    Double-clicking Guild Wars 2 Log will begin playing your game client. The game will attempt to create a log upon a crash.

    To find that log please do the following:

    Hold down the Windows button on the keyboard and hit the R key.
    Paste in the following line: C:\Users\%username%\AppData\Roaming\Guild Wars 2
    Click “Ok.”
    Locate the "Arenanet.log" (If present)
    
  • TechAssist.4635: To answer your earlier question, yes the crash occurs on all my characters.

    I performed the logging procedure you described and although no "Arenanet.log" was created, I did find "Gw2.log" which provided the following:

    00000526: Perf: Build 84934
    00000526: Perf: 2017-12-18T08:29:14Z
    00000526: Perf: Platform 1
    00000543: Perf: Archive has version 1 header
    00000986: Perf: Archive has version 1 header
    00001816: Perf: Deleted 0 old files.
    00001881: Debug: WebBrowser: Skipping file CoherentUI_Host.exe
    00001882: Debug: WebBrowser: Skipping file CoherentUI64.dll
    00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.816306 [12356:6424:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.817312 [12356:6424:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00002881: Debug: Web Message (launcher.js:2): onShowLauncher
    00002881: Debug: Coherent Warning: PID: 12356 | 6424 08:29:16.523142 [12356:6424:ERROR:render_widget_host_view_win_coherent.cc(416)] Unable to get backing store!
    00002943: Debug: Web Message (launcher.js:2): onSetPreferences
    00002943: Debug: Web Message (launcher.js:2): onSetLanguage
    00002943: Debug: Web Message (launcher.js:2): onDownloadComplete
    00002968: Debug: Web Message (launcher.js:2): onPasswordHash
    00011998: Debug: Connecting to auth server 34.237.20.65:6112...
    00012072: Debug: Gc::GcAuthCmdNotifyProc: code 1
    00012072: Debug: Connected to auth server 34.237.20.65:6112
    00012197: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00012272: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00012348: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00012398: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00012398: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00012423: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00012423: Debug: Auth server returned response 0
    00012423: Debug: Account login transaction result 0
    00012548: Debug: Web Message (launcher.js:2): onLoginSuccess
    00042511: Perf: Reported video memory exceeds the maximum supported bytes: 4294967295
    00043633: Debug: Loaded 7563 precached vertex shaders in 575 ms.
    00043924: Debug: Loaded 11463 precached vertex shaders in 288 ms.
    00045162: Debug: CContext::SetFlag (0)
    00045193: Debug: WebBrowser: Skipping file CoherentUI_Host.exe
    00045194: Debug: WebBrowser: Skipping file CoherentUI64.dll
    00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.044979 [2392:9292:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.045480 [2392:9292:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00047847: Debug: Preallocated 31296KB of index and vertex buffers.
    00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00063798: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00063798: Debug: Auth server returned response 0
    00063968: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00063968: Debug: Auth server returned response 0
    00064292: Debug: Gc::GcAuthCmdNotifyProc: code 4
    00064665: Debug: MapLoader: Completed STATE_LOAD_CONTENT
    00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00064710: Debug: MapLoader: Completed STATE_LOAD_MANIFEST
    00064822: Debug:

  • This is sadly the wrong log. A crash log would look something like this.

    --> Crash <--
    Assertion: Particular crash type
    File: Target Location
    App: Client
    Pid: xxxx
    Cmdline: Any command lines used.
    Module: Possible conflicting file
    BaseAddr: xxxxxxx
    ProgramId: xxx
    Build: xxxxx
    When: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00
    Uptime: 0 days 0:00:00
    Flags: 0

  • @TechAssist.4635 said:
    This is sadly the wrong log. A crash log would look something like this.

    --> Crash <--
    Assertion: Particular crash type
    File: Target Location
    App: Client
    Pid: xxxx
    Cmdline: Any command lines used.
    Module: Possible conflicting file
    BaseAddr: xxxxxxx
    ProgramId: xxx
    Build: xxxxx
    When: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00
    Uptime: 0 days 0:00:00
    Flags: 0

    I just repeated the process and again failed to find an ArenaNet.log file anywhere on the hard drive.

    I have submitted a ticket and in addition to running Support's GameAdvisor.exe and sending them the results, they have now also requested the GW2.log and ArenaNet.log "if present."

    If anyone has any other ideas I am all ears.

  • @Boad.5246 said:

    @TechAssist.4635 said:
    This is sadly the wrong log. A crash log would look something like this.

    --> Crash <--
    Assertion: Particular crash type
    File: Target Location
    App: Client
    Pid: xxxx
    Cmdline: Any command lines used.
    Module: Possible conflicting file
    BaseAddr: xxxxxxx
    ProgramId: xxx
    Build: xxxxx
    When: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00
    Uptime: 0 days 0:00:00
    Flags: 0

    I just repeated the process and again failed to find an ArenaNet.log file anywhere on the hard drive.

    I have submitted a ticket and in addition to running Support's GameAdvisor.exe and sending them the results, they have now also requested the GW2.log and ArenaNet.log "if present."

    If anyone has any other ideas I am all ears.

    Did you end up figuring out a solution? I have the same issue now.

  • the game for me was perfect until 4 days ago...crash after crash...unplayable

  • I am having the same issue here. The game client stopped working, the game closes . Crashes repeatedly today, fine yesterday. No error codes to give you. If you find a solution let me know.

  • Kidd.4061Kidd.4061 Member
    edited January 19, 2018

    Hello there, had the same issue as you guys since the last patch ( 9 january i guess ? ).
    I had arcdps installed on the computer into Guild wars 2 -> Bin64 . Simply delete all concerned files ( dl39 something / dl39 arcdps ) and it should work fine. arcdps doesnt seem to work with the new patch yet.

    EDIT : assuming you're running arcdps or another dpsmeter. Other people had exactly the same issue, all had arcdps installed, and all stopped having the error when they deleted the files.

  • after over a week of almost no problems, last night was pretty bad.

    also, not sure if related or not, but yesterday i had a lot of the "picnic-blanket" terrain going on where the graphics file hasn't loaded correctly and it's all white and red splotches.

©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.