This thread does not in any way replace a ticket that you may wish to submit to our Customer Support Team. Please do feel free to submit a ticket for crash or disconnection issues, choosing Technical Support as the prompt. Providing the information listed below would be very helpful.
From a forum perspective, I'd like to be a little more organized about these reports and merge them into this one main thread, to aid our team is reviewing such issues.
A lot of times, crashing and disconnection issues are individual issues, such as a problem with an ISP, a regional "Internet backbone" issues, or things of that sort. But sometimes they point to a game issue. And in either case, we would like to know about them to see what we can do to correct them. Therefore, I've started this thread and will merge the threads of players experiencing crash and disconnection issues -- even if they may be different in cause or description -- in order to create a thread that is super helpful and efficient for the devs to review. The merged thread will give them a single place to check on crash and diconnection issues, review your Game Advisor data, and so forth.
So please post here if you have a crash issue, and remember that sharing some additional information would be very helpful:
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