Mount disappears underground

[Inculpatus cedo.9234]

Might be internet for you, it's definitely not internet connection for me.

[Biff.5312]

Whoops - I posted this same topic not seeing this. So I take it that despite the number of complaints there is no actual answer, let alone a solution?

[Galmac.4680]

seems to be fixed!!!! Whoohoo

[Ashantara.8731]

According to others, this hasn't been fixed yet. :( I'll have to test it myself later.

[Biff.5312]

@Galmac.4680 said:seems to be fixed!!!! Whoohoo

As of when? I last experienced this last night.

[Dragana.1497]

I still go half underground. My camera now moves with me though. So I guess that's something? :(

[Pepper.3901]

@Ashantara.8731 said:There is a bug that has been occuring frequently.

Sometimes when you try to mount, three things happen at once:

• Your character's lower body (from the waist downward) disappears underground, so only the torso sticks out of the ground
• The mount can't be seen, as it is also underground
• The camera gets stuck at the position at which you mounted, and moving away from that place moves the character into the far distance (only dismounting allows the camera focus to return where it belongs: on your character)

It's the same broken mechanic that forces a pet that was 'put away' to NOT be put away when it comes out of water.

Both issues need to be fixed - they are exactly the same kinds of issues for different 'pets'.

[Ashantara.8731]

@Dragana.1497 said:I still go half underground. My camera now moves with me though. So I guess that's something? :(

Just tested it, and ditto. Hmph, well, it's better than before, though still not ideal.

[Biff.5312]

@Ashantara.8731 said:

@Dragana.1497 said:I still go half underground. My camera now moves with me though. So I guess that's something? :(

Just tested it, and ditto. Hmph, well, it's better than before, though still not ideal.

Yep - still underground but now my POV follows it.

[Thinking of Gary Jocks.185]

I have noticed this and it seems to be a loading issue with the mounts (I got it with any mount honestly). It seems that if you load in before your mount does that your character is still in a sitting position but on the ground (appearing under ground as you don't normally ride above your mount but saddled ON your mount) until the mount loads in. Sometimes doing a mount skill gets it to load faster as it does sort of a reload at that time. I am really only guessing by my own observation but hopes that this helps the dev team out on figuring out the cause. It is annoying if you are in a hurry to move and can't because even though you ARE moving your mount is currently still in one spot while your character is moving as if you are leaving without your mount but still riding it. Your camera view stays with the mount so you lose track if you try to do this if you go too far ahead with yoru character before your mount finishes loading. The more graphical the mount is the longer it loads perhaps? Not sure. It really reminds me of when you used to load but not fully and you were stuck at the spot you loaded in at until your character loaded. This is why it really seems to me it is a load issue with the mounts. My internet is VERY fast.

Perhaps submit a ticket or an ingame bug report on this while it is happening so you can send them a screenshot? https://help.guildwars2.com/hc/en-us/articles/231272908-Known-Issue-Tracker

[Ashantara.8731]

This is my bug report. And since it's a common issue, ANet needs to add this to their Issue Tracker pronto.

[Inculpatus cedo.9234]

Well, at least they settled the matter of internet vs. rendering. The patch notes state it is an issue with rendering.
It's a lot better now that the camera moves with the character; for me, the whole (rendering) process has sped up a bit, as well.

[Katiekaboom.1980]

Yes definitely the camera moving with the mount has been a blessing while this bug is still happening. At least it makes it more tolerable and you are not as stuck as you were before until your mount loaded. Still not fixed but tolerable.

[Ashantara.8731]

The fixed it! <3

Now we get the default skin until the custom one has finished rendering. =)

[Chigs.9185]

Having this problem after the February 6, 2018 update. My camera is stuck where I mounted but I can move around as I can see my icon moving on the mini map. When I dismount it snaps to the new location. Before the update whenever I mount the rendering takes time but my character can move around floating and the camera follows as well.

[Biff.5312]

I still often drift around underground so long that I've already dismounted before the effect ends, but I no longer find myself stuck in place.

[Spookies.9307]

This is still happening as of now. Probably 60-70% of the time when I mount up I get stuck in the ground, sometimes being catapulted into the underground and dying forcing me to waypoint. My mount rarely keeps going and I have to dismount to come back to reality. This happens way too much and it gets quite frustrating, I'm almost afraid to mount up when I'm running towards something I need incase I get sent to the Underworld. Please please fix this issue!

[Biff.5312]

It does make me regret buying skins for mounts. Half the time it doesn't actually appear until I'm about to dismount.

[GenghisKhan.7842]

I confirm this still happensHigher frequency with increasing map population, especially people around meIt caps to ALWAYS in very crowded areas - tried mount/dismount consecutively 10 times, and it happened each timeIt is a serious hindrance in playing PoF content

[Kay Hude.2910]

I also confirm that it still happens. I DO NOT have a custom skin, it also happens with the default skin.MY CPU/GPU is a bit outdated but I have a fairly new SSD where Windows and GW2 is installed. Internet connection is 3 MBit. Location is EU.

I guess I can confirm that it happens more often on full maps (Teq. event etc.). VERY annoying.

[Ashantara.8731]

@Spookies.9307 said:This is still happening as of now. Probably 60-70% of the time when I mount up I get stuck in the ground, sometimes being catapulted into the underground and dying forcing me to waypoint. My mount rarely keeps going and I have to dismount to come back to reality.

Funny. My latest issue is that, whenever I enter a new map, my mount remains inanimated (i.e., it doesn't move a muscle and moves forward like an inanimate object on rollerblades =) ), until the map area has fully loaded. At least, it does move forward and I don't get stuck (nor does the camera). ;)

[Biff.5312]

Funny. My latest issue is that, whenever I enter a new map, my mount remains inanimated (i.e., it doesn't move a muscle and moves forward like an inanimate object on rollerblades =) ), until the map area has fully loaded. At least, it does move forward and I don't get stuck (nor does the camera). ;)

That's odd. When I enter a new area I'm dismounted. I've never had my mount carry though a portal.

[Ashantara.8731]

@Biff.5312 said:That's odd. When I enter a new area I'm dismounted. I've never had my mount carry though a portal.

Sorry, my bad, should have made myself clearer: Whenever I enter a new map and mount immediately...

[Rufo.3716]

Don't know why this thread says fixed. My mount is always getting stuck in the ground when I mount.

[Ashantara.8731]

@Rufo.3716 said:Don't know why this thread says fixed.

Because I am the OP and it is fixed for me. ;) Have not encountered this issue in months.

I'll change the thread title for you guys, though. :)