It has been 12 years (wow) and asura (and not only) eyes are still not displayed correctly.

[Marge.4035]

"Wow" positively, since GW2 is still going strong, and we just got a new, lovely expansion. And I'm certainly not thinking of leaving Tyria unless my health forces me to.

Apologies if I sound weird, my English is self taught from too many games and movies with subtitles.

But, wait, I actually want to talk about something else. Sure, I reported this a few times in the merged thread, but since our latest addition to the game I was logging in at the lauch day with the tiniest glimmer of hope that Maybe This Is The Day. But then, I looked at the gorgeous Janthir login screen, and there it was again, glaring at me mockingly.

The Bug. And so I'm creating this thread, also for those who might want to share the same, hmm, I don't want to say disappointment because that's only on me, but I do want to have more, uh, eyes on the issue. Now, for what is the issue, for those who never noticed:

So as far as I understand the eyeball mesh is a sphere (or part of it), but the eye iris is shaded to "pretend" a refraction - that effect of liquid-filled space between the cornea and the iris (to put it simply, tangent space map of the iris simulates concave surface), but the problem is, with all asura, only one eye is sure working that way, but the other seems to be always shaded as a simple convex surface. This is happening since launch back in 2012 and even earlier during betas.
With the concave surface, the light that gets into the eye "shines" firstly on the bottom part of the iris, which is correct. With the convex surface it lightens the top of the iris first instead. The end effect is both eyes looking differently from each other, starting with colour differences, through the feeling of the incorrect eye being misaligned or "popping out" of the socket (not talking rigging issues there).

If you're unsure what the heck I'm on about, here's a imgur album of pics that hopefully will help you notice: https://imgur.com/a/xSKoMpQ

There are three instances in the game where both eyes are displayed correctly: character creation screen, total makeover kit and hair change kit (and aestheticians NPCs), but only the big avatar on the left side, the miniatures are affected by what I describe above. Now you'll just think so since this has been happening for so long maaayyybe that's not a problem? But the thing is: that problem is not exclusive to asura only. And it spreads.

Some sylvari faces are affected. Probably some charr too. One particular female norn face (the one both Javi and Arina use) was like this from the start. The bug also appeared on two female human faces more than a year ago. You like to make screenshots of your toons? Tough luck, even if the lightbox you picked seems perfect, their eyes will always look, well, uneven.

I'm still keeping to that hope the issue will be (heh) looked at.

Edited Sunday at 09:06 AM by Marge.4035
spelling

[Zaoda.1653]

I have a similar problem with the eyes of my sylvari necro. One of the eyes doesn't look right. Not sure if it's the eye colour or what, but it looks horrible. It's been like this for a long time. I hope these eye issues get fixed for both our sake.

I chose the brightest white colour for the eyes so that it gives the appearance of glowing white eyes regardless of what helmet or crown-like headpiece I wear, but the dull eye ruins it. I wanted both eyes to be glowing white, but it seems only 1 looks like that, while the other is dull and ruins the look.

Here's hoping Anet sees EYE to EYE. 😉

GW2 - Eye See A Problem

Edited August 27 by Zaoda.1653

[Obfuscate.6430]

Some Charr also experience something similar, with their eyes appearing crossed on top of lighting issues. 
One year they changed an asura model's eyelashes because it clipped in their cheeks when they blinked. So no issue should be too small and I feel this one is at least as worrisome as the eyelashes! 

I am certain a kind developer will take a moment to see what they can do eventually - if this thread doesn't get merged, or filled with comments that don't contribute to the discussion. 
For some people , caring about details like this is not important. But to an artist and screenshot enthusiast, the eyes are the window to the soul - and getting a screenshot where the character looks alive is so meaningful. 

I really do hope Arenanet artists look in to this. I don't know how difficult it is to fix but hopefully it's something that can be done on the side. 

[Witch of Steam.5138]

It would be pretty great if Anet gave any attention or Care to the other 4 Races in the game. 

 Come on Anet. you have 5 playable races, maybe it's time to act like you do. 

[Oneiroid.9245]

I really hope this is looked at as well-- and not merged into another bigger bug thread, since it's a pretty distinct issue. I definitely notice this on my asura a lot, and it's kind of a buzzkill especially in a game that focuses on/highlights fashion and character appearance as an endgame. I'd like to be able to dress up my asura without noticing little bugs like this!

[Marge.4035]

On 8/27/2024 at 11:58 PM, Zaoda.1653 said:

(...)

I chose the brightest white colour for the eyes so that it gives the appearance of glowing white eyes regardless of what helmet or crown-like headpiece I wear, but the dull eye ruins it. I wanted both eyes to be glowing white, but it seems only 1 looks like that, while the other is dull and ruins the look.

(...)

Hi there. Yes, this is caused exactly by the issue I'm describing.

I'd be very grateful if other players, especially charr/sylvari mains posted images of face templates that seem affected and possibly keep this topic afloat. We know all asura face templates have these issues. A few of human and a norn, images I provided in the album.

Most importantly, some of these were broken in recent years and months, and to my surprise today I discover another affected femhuman one! https://imgur.com/IDzxzuw And another norn! https://imgur.com/MggVJfp It feels like since lest few patches a LOT of templates among norn and human were affected!

I know this is not the greatest time to point out while Janthir just launched and we're getting swamped in bug reports, but...

Edited September 1 by Marge.4035

[Triptaminas.4789]

Nothing will be fixed, just buy more gems 

[Marge.4035]

I bring you a few newly broken faces. I haven't previewed all yet, but I believe about half of f!human face templates are affected.

https://imgur.com/R1CMsEW

https://imgur.com/PC7rd07

https://imgur.com/MIGu4hv

 

One thing that comes to my mind is that someone is tinkering somewhere around them, so my hope shines just a little brighter, but on the other hand, these flaws are very recent, and they are only getting worse.

[Dean Calaway.9718]

I have a Charr that is crossed eyed, I thought about reporting it as a bug but it's an exercise in futility.

[SoftFootpaws.9134]

i think a few of the charr faces lack highlights entirely in both eyes, leading to this dead, dull look no matter what eye color you select.

Edited September 8 by SoftFootpaws.9134

[Marge.4035]

I hastily compiled a list of affected standard female faces, human and norn, just to show you the scope of this. You can see some of these anomalies already on the small icons. I swear if this is going to happen to my human guardian - so far it hasn't but seeing how this spreads, it might happen with another patch, I will just stop using her 😞

Norn

https://imgur.com/EMCIxSt

https://imgur.com/wkZM4oj

Human:

https://imgur.com/1EjC1Rf

https://imgur.com/I6UBap1

Male faces of those races seem to be okay. Think there are some oddities on Elonian faces, but of a little different nature - like they were made with a way in mind that's different pattern from the core faces, plus I have been staring at them so much now, I might just bee seeing things.

And again: while some of these faces (all asura in Tyria's existence) were broken from the very start, on most of those the bug appeared either a year ago or just recently!

[khorren.3702]

I'm noticing these more and more now and it's really jarring. Hopefully someone can take a look at them and pop their eyes back into shape 🙂

[Foxypuff.2596]

I did notice a bit of an oddity a little while back on one of the face types I use on some of my male asura, but I just assumed it was weird lighting, especially on the character select screen and hero window.  Mainly one eye looking brighter than the other.

[Guy.9207]

I can confirm that some of my humans are affected by this bug, very tragic since I like to take close-up pictures of them and their eyes are being all weird.