Linken.6345 Posted June 2, 2018 Share Posted June 2, 2018 @"Axyle.1872" said:Okay, I can't find where I thought I read that, but maybe I misunderstood. I am trying to close my ticket down.just have to reply to the email you got that "I dont need assistance anymore" on that ticket. Link to comment Share on other sites More sharing options...
Axyle.1872 Posted June 2, 2018 Share Posted June 2, 2018 Okay, I already did that then. He's still unfortunately awaiting a response, hopefully we'll get to play together next saturday i guess. Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 3, 2018 Share Posted June 3, 2018 @Axyle.1872 said:Okay, I already did that then. He's still unfortunately awaiting a response, hopefully we'll get to play together next saturday i guess.Hope you guys get it resolved earlier then that tho. Link to comment Share on other sites More sharing options...
Chilli.2976 Posted June 3, 2018 Share Posted June 3, 2018 Ticket #6915108 created on May the 24th 2018 - I have updated it about 4 times asking for an update. Link to comment Share on other sites More sharing options...
CheesusNpals.5092 Posted June 3, 2018 Share Posted June 3, 2018 Hello. My ticket number is #6932452, and it's about not receiving the first email verification after i signed up and paid for both expansions. I have followed the tips given to me on another post, however i fell re-posting it on here may help me as well :). I really just wanna get in and start playing :( Link to comment Share on other sites More sharing options...
Blanche.2170 Posted June 3, 2018 Share Posted June 3, 2018 @Chilli.2976 said:Ticket #6915108 created on May the 24th 2018 - I have updated it about 4 times asking for an update.Mine has been created on May the 23. I Updated once and still no answer. I think we just have to wait and see... Link to comment Share on other sites More sharing options...
Lonecap.4105 Posted June 4, 2018 Share Posted June 4, 2018 It's 9 days since I created my ticket, asked for updates a couple of times. Mine is about a missing item, a very important one. :( Link to comment Share on other sites More sharing options...
Nvy.5041 Posted June 4, 2018 Share Posted June 4, 2018 Ticket #6919266 (8 Days old) I understand posting this doesn’t push me forward or rush the process, I simply do not want to login to find out my ticket has been closed without anything being done (like I have heard happened with others) so I’m just letting you know that I’m still awaiting help with this issue, thank you & have a great day. Link to comment Share on other sites More sharing options...
Axyle.1872 Posted June 4, 2018 Share Posted June 4, 2018 Its now been three days and my father still cant access his account. This is getting ridiculous. How do you expect players to return to your game with this type of horrendous customer service? Link to comment Share on other sites More sharing options...
Fremtid.3528 Posted June 4, 2018 Share Posted June 4, 2018 Like others I don't want to jump the queue, ticket # 6922688 I recently changed my login emails and my gem purchase emails are going to the old email that I'm going to lose soon (because its tied to my old cable service) I'm just making sure that's not something to worry about before I lose that email. Just making sure my ticket wasn't closed on sight, it's been 6 days. Link to comment Share on other sites More sharing options...
Axyle.1872 Posted June 4, 2018 Share Posted June 4, 2018 I fully understand that my posts here wont change anything and meither will anyone elses, but could we at least be acknowledged and given an average turnaround on responses? Or could you let us know why the turnaround is so absurdly long right now? Last time my father came back to the game he had a response within an hour, this time he still hasnt heard back in nearly 72 hours. This is the type of thing that stops players from returning and turns away players seeking to join or seeking to continue. We need communication so we can at least begrudgingly understand even if we dont like the answer. Link to comment Share on other sites More sharing options...
Nero.7602 Posted June 4, 2018 Share Posted June 4, 2018 5 days waiting for support, is this normal? should i do anything more or just wait until they contact me? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 5, 2018 Share Posted June 5, 2018 @Nero.7602 said:5 days waiting for support, is this normal? should i do anything more or just wait until they contact me?Due to high volume at this time, tickets may run 10 days or more. You need do nothing, save wait for your ticket to make its way through the queue.Good luck. Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 5, 2018 Share Posted June 5, 2018 @Nvy.5041 said:Ticket #6919266 (8 Days old) I understand posting this doesn’t push me forward or rush the process, I simply do not want to login to find out my ticket has been closed without anything being done (like I have heard happened with others) so I’m just letting you know that I’m still awaiting help with this issue, thank you & have a great day.They were closed becouse a people created more then 1 ticket at a time for the same thing or b another ticket for a thing they already got a negative answer for. Link to comment Share on other sites More sharing options...
Blanche.2170 Posted June 5, 2018 Share Posted June 5, 2018 I have 2 accounts and a ticket on each account since 13 days now. I have refresh each one 6 days ago and I still have no answers. I can't log in my GW original account that's why I opened those tickets... But 13 days it look like a joke as my brother had an answer 24h after and got access to his account 72h after the ticket has been opened... Link to comment Share on other sites More sharing options...
CheesusNpals.5092 Posted June 5, 2018 Share Posted June 5, 2018 I agree with this. These wait times are really turning me off this game. I really want a refund for my expansions now. I haven't even gotten to play them. This is past a joke. Link to comment Share on other sites More sharing options...
CheesusNpals.5092 Posted June 5, 2018 Share Posted June 5, 2018 For such a simple mistake, this is stupid it can't be fixed faster then it is at the moment Link to comment Share on other sites More sharing options...
evosociety.7042 Posted June 5, 2018 Share Posted June 5, 2018 Please take a look at 6914469 Link to comment Share on other sites More sharing options...
Cuddy.6247 Posted June 5, 2018 Share Posted June 5, 2018 I'm slightly appalled that they'll continuously let this volume get to them. It's not like things have been speeding up - it's been like two months of non-stop long queues. Link to comment Share on other sites More sharing options...
CheesusNpals.5092 Posted June 5, 2018 Share Posted June 5, 2018 Instead of waiting for my ticket #6932452 to be responded to without being able to play Guild Wars 2, i have created a F2P new account. Will the devs be able to transfer the expansions i paid for on my "old account" that i can't play on (Have yet to receive the email of verification for the account, that's what the ticket is about)?Otherwise, it will just get to the point where I've been waiting waiting long enough to not want to play the game and just want a refund at the end of this process? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 5, 2018 Share Posted June 5, 2018 They should be able to 'transfer' the expansion Serial Keys (or remove the old Keys, and issue new ones for your Play4Free account). They've certainly done similar in the past.Good luck. Link to comment Share on other sites More sharing options...
Jarlbboi.1780 Posted June 5, 2018 Share Posted June 5, 2018 I'm just over here waiting for a password change for my older account that i thought was lost. I put a ticket in two years ago and within an hour had my account reset before. The problem is that i lost my serial codes to a house fire 4 years ago otherwise i would have still had it. (why this game needs serial codes for a bloody password reset blows my mind) I put a few tickets in the night before and closed all except the one i linked which i posted last night (yes i realized that was a bad idea but i was going off the assumption this would take a few hours). Boy was i sorely mistaken... and I can tell my ticket has been looked at too. #6938919 Link to comment Share on other sites More sharing options...
EriskRedLemur.7153 Posted June 5, 2018 Share Posted June 5, 2018 New people are going to love customer service... seriously Anet you gotta look into this stuff if it was slow BEFORE the influx of new players imagine now... sadly my issue isnt really an issue I bet it'll be weeks for mine just want to change our guild TAG which has been done before by CS request. I come here mostly to vent :) At least Gale replied originally to this thread. Link to comment Share on other sites More sharing options...
Blanche.2170 Posted June 6, 2018 Share Posted June 6, 2018 @EriskRedLemur.7153 said:New people are going to love customer service... seriously Anet you gotta look into this stuff if it was slow BEFORE the influx of new players imagine now... sadly my issue isnt really an issue I bet it'll be weeks for mine just want to change our guild TAG which has been done before by CS request. I come here mostly to vent :) At least Gale replied originally to this thread. You'll be lucky if it's only a week.I'm now waiting for 14 days without any information to get my log for GWO... Link to comment Share on other sites More sharing options...
Oimmuk.3185 Posted June 6, 2018 Share Posted June 6, 2018 I just don't even want to play the game anymore, I am disillusioned with the ticket system and the slower than molasses response times. Reading all these post here and others it seems that GW2 just does not care for it's customer base, not one iota. Link to comment Share on other sites More sharing options...
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