IronMania.6907 Posted September 23, 2017 Share Posted September 23, 2017 @dealenki.9762 said:@RockinTalvin.9824 said:ArenaNet commented on Reddit 15 Mins ago:Hello all - we are aware of this issue and we think we have figured out where it is going wrong. We are working on a fix. This is primarily hitting people in Europe at peak time (which is now and for the next few hours). The basic problem is a routing problem between the game servers and the database and it is worse in the EU because more people play at the same time in the EU region because the majority of people are in one or two time zones, where as in North America the players are spread over five-ish time zones.https://www.reddit.com/r/Guildwars2/comments/71y1tr/instancecreate_failed_error1036_product9_module18/dnemdl0/Soooo Arena.net unaware of basic geography of Europe ? Blame on timezones ? , They aren't new thing but oh well who am i to question the stress tested, carefully prepared Arena.net.Thanks for the fix, that worked for me! I just choose an empty server and I could join! Awesome thanks! Link to comment Share on other sites More sharing options...
Neoryudo.2914 Posted September 23, 2017 Share Posted September 23, 2017 @Regina Buenaobra.6193 said:Hey everyone, just wanted to let you know that we are still working on this issue. Our engineers believe they have identified the problem and they're working on correcting it. We're working hard to get you into the game as soon as we can.Thanks for all your hard work ^^, launching a new expansion is always stressful ... hopefully you get to play yourself some when. Link to comment Share on other sites More sharing options...
weirdload.5901 Posted September 23, 2017 Share Posted September 23, 2017 I suspect ANet will bury their heads in the sand and ignore us until server populations drop. A lot of people are returning to the game and their servers are strained. They have yet to say or do anything about this other than ask what errors are popping up on which servers. It's been frustrating as hell watching other players run past me, enter a story instance and promptly disappear, while I have been trying for eight hours just to start story instance two. I went out for a bit and now that I'm back, I can't even load into Lion's Arch.I'm pretty patient, but my patience is running out. I pre-ordered the deluxe version of the game, and I expect to be able to play. Some issues on launch day are to be expected, but this is ridiculous. The game is broken. People have said on this forum thread that those of us who are struggling should just "do something else" in-game, but that point of view is really pathetic. Do what? I can't get into my home instance, I can't get into my guild hall and as of now I can't even get into game with my main character.If my suspicions are correct and ANet are planning to ignore the MANY people who now have a broken game and just hope that sever populations will sink to a more manageable size in the next week, the money I spent on PoF will be the last money I ever sink into Guild Wars 2... and I have been a gem-buying loyal customer for years.ANet, this is not good enough. Link to comment Share on other sites More sharing options...
Feersum Endjinn.4179 Posted September 23, 2017 Share Posted September 23, 2017 @Delta.2690 said:As much as I like that they're communicating, this sounds immediately untrue. This has been a problem since at the very least 10 AM CET this morning which is heardly "peak time"It still is as it is a weekend, if it was during the week or any other time except around an expac release, then fair enough. Link to comment Share on other sites More sharing options...
DARKstrider.9245 Posted September 23, 2017 Share Posted September 23, 2017 @Regina Buenaobra.6193 will Anet please send an ingame mail to EU region once resolved? I would HATE having to spend hours bashing my head against a failed loading screen, rather than spend some time progressing in existing content.Thanks Link to comment Share on other sites More sharing options...
Aegidia.1932 Posted September 23, 2017 Share Posted September 23, 2017 Seconding the request for an in-game mail once the issue is resolved. In the meantime, good luck solving it, I'm sure you guys are doing your best! Sorry you're having such a stressful time. Link to comment Share on other sites More sharing options...
Amasoful.2690 Posted September 23, 2017 Share Posted September 23, 2017 Instancevreate failed. Error= 1036, EU servers Link to comment Share on other sites More sharing options...
Joe Farmer.2063 Posted September 23, 2017 Share Posted September 23, 2017 My goodness, nearly wet myself, got in! Link to comment Share on other sites More sharing options...
weirdload.5901 Posted September 23, 2017 Share Posted September 23, 2017 @Traveller.7496 said:@Nidome.1365 said:Been trying to start the first instance for over 3 hours now - either the client crashes after 5 minutes of instance loading screen or a cannot start instance error.I am normally a very patient person but after 3 hours even I'm starting to get a bit miffed by this.Same thing here. Loading either a story instance or a new map causes long load screen and then crash. Good thing that Divinity: OS 2 has also come out recently...Amen to that! I wasn't planning on starting anything new this close to PoF launch, but Divinity: OS2 is AMAZING. The combat, the freedom, the writing, the integration of so many in-game systems all working together. But you know what the best thing about Divinity: OS2 is? It works. Link to comment Share on other sites More sharing options...
Terter.4125 Posted September 23, 2017 Share Posted September 23, 2017 Nice work ArenaNet. Great expansion so far... can't wait to play more in the near future ! :) Hope you fix the problem soon. And remember...we all are greatful, you did great job for 2 years of developing this masterpiece! Link to comment Share on other sites More sharing options...
Kidel.2057 Posted September 23, 2017 Share Posted September 23, 2017 Nice, now error code 42:5:7:718:101 every time I try to log in (only with my character in the desert, the others are fine) Link to comment Share on other sites More sharing options...
Blage.5610 Posted September 23, 2017 Share Posted September 23, 2017 I decided to finish season 3 before doing new story(except first part to get mount). I keep getting this error on season 3 stories too. What I noticed is it usually happens if I try to enter instance while I am mounted. Might be related. Link to comment Share on other sites More sharing options...
SugarCayne.3098 Posted September 23, 2017 Share Posted September 23, 2017 @Blage.5610 said:I decided to finish season 3 before doing new story(except first part to get mount). I keep getting this error on season 3 stories too. What I noticed is it usually happens if I try to enter instance while I am mounted. Might be related.No, I was getting this error even before the mounts. Link to comment Share on other sites More sharing options...
Feersum Endjinn.4179 Posted September 23, 2017 Share Posted September 23, 2017 Now I can't even log in... Error Code: 58:11:5:535Happening to others I know as well. Link to comment Share on other sites More sharing options...
LucianDK.8615 Posted September 23, 2017 Share Posted September 23, 2017 Seems the loginserver went belly up Link to comment Share on other sites More sharing options...
frodhes.6893 Posted September 23, 2017 Share Posted September 23, 2017 instancecreate failed. error = 3; product=5; module=18; line=714for me(EU) Link to comment Share on other sites More sharing options...
Dantert.1803 Posted September 23, 2017 Share Posted September 23, 2017 it seems that after crashing every time in every instance loading, now i can't vene log in... "The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com . Build: 82444Error Code: 58:11:5:535" Link to comment Share on other sites More sharing options...
Mindbender.9632 Posted September 23, 2017 Share Posted September 23, 2017 Login error now, at the end of the 1st story instance, twice I get kicked from that. Link to comment Share on other sites More sharing options...
Shinya.2598 Posted September 23, 2017 Share Posted September 23, 2017 @Feersum Endjinn.4179 said:Now I can't even log in... Error Code: 58:11:5:535Happening to others I know as well.Me neighter. Link to comment Share on other sites More sharing options...
Neutra.6857 Posted September 23, 2017 Share Posted September 23, 2017 Well, I am now having issues logging in on NA Crystal Deserts Error code 58:11:5:535. I was kicked from story (forget the name, but is one after Vast), then I was able to log in but not get into game, and now can't even log in. Link to comment Share on other sites More sharing options...
Ok I Did It.2854 Posted September 23, 2017 Share Posted September 23, 2017 New error now, cannot log in at all, tried to enter an instance got create failed 5, then got an error 58, and cannot log into the game at all now. Link to comment Share on other sites More sharing options...
Kidel.2057 Posted September 23, 2017 Share Posted September 23, 2017 And now can't even launch the game: https://imgur.com/a/3hdJ8 Build: 82444Error Code: 58:11:5:535 Link to comment Share on other sites More sharing options...
SimpleEffect.6529 Posted September 23, 2017 Share Posted September 23, 2017 Great game, used a makeover kit, disconected. lost makeover kit. 10/10 Link to comment Share on other sites More sharing options...
Neutra.6857 Posted September 23, 2017 Share Posted September 23, 2017 Well seems the new login issue is not just EU unlike the previous one, it also affects NA Link to comment Share on other sites More sharing options...
laverinth.5126 Posted September 23, 2017 Share Posted September 23, 2017 Got some InstanceCreate errors on the current story mission and a lot of people around me who were also doing it were kicked out at the same time. Then we couldn't get back in. Then the game kicked me completely and now I can't get back into the game. I'm assuming there are some server issues. Link to comment Share on other sites More sharing options...
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