Jennifleur.7582 Posted August 25, 2019 Share Posted August 25, 2019 Anyone else had trouble buying gems with a credit card from the in-game window? I put in all the information and it just took me back to the start Gem purchase screen. I seen similar problems in the forum in the past but nothing this month. Happened to me and a guild mate today. Link to comment Share on other sites More sharing options...
Diornima.7439 Posted August 25, 2019 Share Posted August 25, 2019 same here. I tried with credit card and with PayPal. None is working. I tried another account on my PC and it was working there fine. but no luck with my main account :( Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 25, 2019 Share Posted August 25, 2019 You can contact the Billing CS Team via the 'Support' link above/below for assistance.Good luck. Link to comment Share on other sites More sharing options...
minimimi.1794 Posted August 26, 2019 Share Posted August 26, 2019 Same here, it flashes some kind of red message, but I am unable to read it. Link to comment Share on other sites More sharing options...
DoRi Silvia.4159 Posted August 26, 2019 Share Posted August 26, 2019 I had the exact same issue and I was irritated that they wouldn't take my money!One ticket to the billing support team and it was fixed the following day! (Which is pretty good considering I put the ticket through on Sunday)Hope it works out Link to comment Share on other sites More sharing options...
mrzenka.3478 Posted August 26, 2019 Share Posted August 26, 2019 Got same issue here, submitted the ticket, hopefully it gets resolved before Extra Character Slot sale ends. Link to comment Share on other sites More sharing options...
Extrema Violencia.4350 Posted August 26, 2019 Share Posted August 26, 2019 Can can't buy gems too, I will buy a key online sales are ending soon Link to comment Share on other sites More sharing options...
Alwayshappy.2549 Posted August 26, 2019 Share Posted August 26, 2019 Having the same issue, already made a ticket. My husband is having the same issue. Link to comment Share on other sites More sharing options...
Jennifleur.7582 Posted August 27, 2019 Author Share Posted August 27, 2019 I made a ticket too and it's being looked into. Sadly I missed the character slot sale and I'm really hoping they resolve before the new anniversary package discount is gone. I also tried to buy Gems again - same issue although I can see there is an error message that flashes up too quickly for me to read. Good luck everyone; let's hope we all get fixed up soon. Link to comment Share on other sites More sharing options...
Jennifleur.7582 Posted August 28, 2019 Author Share Posted August 28, 2019 Update: I tried making a purchase for a different amount (4,000 Gems instead of 8,000 Gems) and it worked. However, I tried the same 4,000 purchase again and it failed. So there is still an issue but I suggest trying a different amount and see if you can get Gems until Anet fixes this. Link to comment Share on other sites More sharing options...
Philcharr.7863 Posted August 28, 2019 Share Posted August 28, 2019 Same bug.a red very smal pop up appears from time to time talking about an "unexpected error".Tried with the 2800 gems package several times, with closing and launching again the game.I additionally bought an endless cean weapon skin with a Black Lion coupon and did not get it neither in mail or inventory. Link to comment Share on other sites More sharing options...
childhoodtwo.7095 Posted August 28, 2019 Share Posted August 28, 2019 I have the same problem cannot order gems i made several trys with two different connections two different pcs and it still just flash the red message and goes back to choosing payment.I can make orders on different e-store sites just fine tested. Link to comment Share on other sites More sharing options...
TheIceman.1039 Posted August 28, 2019 Share Posted August 28, 2019 Sometimes it helps if u reset the router. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 28, 2019 Share Posted August 28, 2019 And, it always helps (one way or the other) if you contact the Billing CS Team. Link to comment Share on other sites More sharing options...
Calistin.6210 Posted August 29, 2019 Share Posted August 29, 2019 Had a problem not long ago and was able to fix it by doing this, pasted this from another thread I mention this in. It may solve the issue for some of you, if not you will need to contact support.Bought the unbreakable tools at 50% off then went to buy them for my better half and bam Unfortunately an error has occurred. Please try again later! so I guessed the game doesn't want married couples using the same payment source or something so she tried using her paypal but bam the same error again.I did some searching and digging around and found a solution for those with this error that worked for my wife.You need to go to c\user\"yourusername"\appdata\local\temp and do a search for gw2cache delete this file and voila gem store purchase worked.The file you want to delete should look like this but may have different numbers after gw2cache.gw2cache-{xxx9786F-27D6-xxxx-6C78-E9BAxxxxxxx23}My wife was able to buy gems via paypal and get the unbreakable tool all without having to wait on support. This should really be something Anet has in tier support section so people can try this before contacting support. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 29, 2019 Share Posted August 29, 2019 It's called 'clearing the GW2 cache', and instructions are found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post' (among others). Link to comment Share on other sites More sharing options...
Calistin.6210 Posted August 29, 2019 Share Posted August 29, 2019 @"Inculpatus cedo.9234" said:It's called 'clearing the GW2 cache', and instructions are found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post' (among others). That's nice but when you go to support/purchase support there's nothing about this which is where this should be otherwise 75% of the people going there will not find it.It should be right in here:https://help.guildwars2.com/hc/en-us/categories/200110178-Purchase-Support-Payment-Methods-Upgrades-and-ProductsNor is it mentioned under the "problems when purchasing gems" result when searching for "can't buy gems"..https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gems Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted August 29, 2019 Share Posted August 29, 2019 If the in-game store has problems for you, try buying gems at 3rd party shops:https://www.google.com/search?q=guild+wars+2+gem+card+2000You can also use the list of retailers listed by ANet here, but this one is outdated and for my country (The Netherlands), none of the listed retailers have any gem cards for sale.https://www.guildwars2.com/en/retailersSo, I would just use Google. Link to comment Share on other sites More sharing options...
MesmerizedNYC.2479 Posted August 30, 2019 Share Posted August 30, 2019 Same problem here. Deleting the cache as noted above did not work. I've submitted a ticket. Link to comment Share on other sites More sharing options...
Nash.2681 Posted August 30, 2019 Share Posted August 30, 2019 1) The issue is present for longer than a year and can happen to anyone out of nowhere2) Clearing the cache can help to solve it, but there's no guarantee (for me and my wife it didn't work)3) Arena.Net made their stance on that topic clear (can't find the original quote, but I quoted it here before https://en-forum.guildwars2.com/discussion/comment/979799/#Comment_979799 )4) summary: either go through the ticket fuzz and beg Arena.Net to take your money, or just vote with your wallet hoping they will start taking customer service more serious in the future€: gem store got shut down for maintenance. May be that'll finally fix the issue, we will see...€€: nope, didn't change a thing. So still no €€ for arena.net from me and my wife shrug Link to comment Share on other sites More sharing options...
Buddylee.1023 Posted August 31, 2019 Share Posted August 31, 2019 +1 to gem purchase problems. Cleared the cache with no success. I know for certain it's not on my end with the various financial and tech steps I did before submitting a ticket. I will add this- Just before attempting to purchase gems, I bought the maguuma pact operation portal device which was on discount. Link to comment Share on other sites More sharing options...
The Real Slim Shady.6581 Posted September 1, 2019 Share Posted September 1, 2019 Same issue. I submitted a ticket yesterday, it was read this morning, but it hasn't been fixed and I haven't heard back from them at all.They really need to 'up' their customer service. This happens to me once a year at least, and it's beyond irritating. Everybody suggesting 'just submit a ticket', yeah, and miss out on sales/etc. while they take their time to even open it, let alone respond to it. Link to comment Share on other sites More sharing options...
Halbarz.3854 Posted September 3, 2019 Share Posted September 3, 2019 I have a similar issue, as I suggested in another post they should sell gems through their website (like they do with the game) it would fix most of the issues that we have.For some reason in game the payment system just doesn't work while on the website itself I can buy the game without a problem. (same card) Link to comment Share on other sites More sharing options...
Michael Conrad.6704 Posted September 12, 2019 Share Posted September 12, 2019 i have had the exact problem as everyone else here. I submitted 3 tickets so far and ArenaNet has yet to acknowledge me. I am putting the game down since I feel it is broken. Link to comment Share on other sites More sharing options...
Michael Conrad.6704 Posted September 12, 2019 Share Posted September 12, 2019 I'm concerned for the financial well being of the game when a once dominant Service Deptartment (ArenaNet) for a video game was immediate and typically to the liking of the customer. I now sense a change in management and that portends problems imo. :-( Link to comment Share on other sites More sharing options...
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