Suns refuge instance has crashed. — Guild Wars 2 Forums

Suns refuge instance has crashed.

LucianDK.8615LucianDK.8615 Member ✭✭✭✭
edited May 17, 2019 in Bugs: Game, Forum, Website

repeatedly getting error 1036, product 9, module 18, line 624

Too many is going there for the skyscale collections.


  • Crius.5487Crius.5487 Member ✭✭✭

    I got the following error when trying to enter Sun's Refuge

    InstanceCreate failed. Error=1036; Product=9; Module=18; Line=624

  • Zushada.6108Zushada.6108 Member ✭✭✭

    yup same issue I had last night... I was right in the middle of a conversation with Gorrick too. :-( I will keep trying and see if it resolves itself like it did last night.

  • Kitta.3657Kitta.3657 Member ✭✭✭

    Have this, my friend had it last night as well and now I cannot log on any character as it crashes me to desktop. kitten?

  • Cheifcaptian Moroni.1629Cheifcaptian Moroni.1629 Member ✭✭
    edited May 17, 2019

    I am getting the same message or an endless loading screen.

  • Cannot even log into the game today.

  • Teratus.2859Teratus.2859 Member ✭✭✭✭

    I entered it after getting the second Skyscale collection, after getting my egg and unlocking the collection for it my game crashed and now Gw2 keeps telling me there's a network error.
    I play on EU and this happens with various bugs that disconnect me, always the same Network error rubbish about checking my connection despite everything else working fine lol

  • I suspect this is related.

  • Absconditus.6804Absconditus.6804 Member ✭✭✭
    edited May 17, 2019

    Happened right after the egg hatched and talking with Gorrik for me as well. Probably is a coding error that triggers a crash. Typically we have to wait 10-15 minutes before we can log back in after a crash where the server still believes we are online. It needs to time out and is a safeguard to prevent data corruption from two instances of the account data existing simultaneously, e.g., you don't want the actual player's data to be overwritten by a ghost connection that lingers after a crash reverting things they have done for x amount of time. If you can't log in after 15 minutes, and there's no announced issue, then perhaps consider sending in a ticket. I'll just head to bed and check in the morning myself.

    Seafarer's Rest | Enryon | Mistwarden [Hero]

  • Trevor Boyer.6524Trevor Boyer.6524 Member ✭✭✭✭

    Mine says nothing. It just freezes me when I try to enter Sun's Refuge, and then I have to restart client.

  • LucianDK.8615LucianDK.8615 Member ✭✭✭✭

    I was capable of entering and did my things in there

  • My client freezes and I have to terminate the client whenever I enter sun's refuge.

  • acapela.2468acapela.2468 Member ✭✭

    Same here. Attempting to enter Sun's Refuge to dialog with Gorrik to start "Saving Skyscales".

    The same error is generated: InstanceCreate failed. Error=1036; Product=9; Module=18; Line=624.

    Subsequent attempts to enter Sun's Refuge result in the instance load screen sitting without any -mapinfo progress changes.

    FINALLY got in, had to restart the game and attempt to enter repeatedly. Took about 90 seconds to zone into the instance. Perhaps there is a hard upper limit on how many Sun's Refuge instances can be active at a time?

    Will I be able to return to Gorrik when "Saving Skyscales" is complete?

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