Jozo.2630 Posted February 19, 2018 Share Posted February 19, 2018 When I try to take a sceenshot I get the message "Your screenshot folder is full." even after I emptied the folder. I have tried to delete the folder and it gets recreated but I still get the same message. I got about 90 GB free space on the harddrive.I have tested to repair game files and to delete temporary files from AppData\Local\Temp and local.dat but I still get the same error.Anyone got any advice on how to reset this? Link to comment Share on other sites More sharing options...
mercury ranique.2170 Posted February 19, 2018 Share Posted February 19, 2018 What version of windows are you running, and if you run windows 10, which build?The reason I am asking is that in windows 10, your my documents is defeault shared with one drive. If your one drive is full, you can get this error. In the latest build, they added a check mark to disable the sync. Link to comment Share on other sites More sharing options...
Jozo.2630 Posted February 19, 2018 Author Share Posted February 19, 2018 Windows 10 -64bit - Version 1709 - build 16299.192I disabled One drive over a year ago but maybe a newer build doesn't like when it is disabled? Last screenshot I did was two weeks ago and I think the computer did an update after that. Link to comment Share on other sites More sharing options...
Jozo.2630 Posted February 21, 2018 Author Share Posted February 21, 2018 Looks like it might have been something with windows. I installed the latest updates on the computer yesterday and now screenshots work again. Link to comment Share on other sites More sharing options...
Prophet.6519 Posted April 21, 2018 Share Posted April 21, 2018 I've had this issue reoccurring for 2 weeks now. I have deleted the local files for gw2 and reinstalled, emptied the folder, emptied my cache, and nothing. It went away for 2 days, and it's back again. I have 0 screens in my folder or anywhere else. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 22, 2018 Share Posted April 22, 2018 Have you looked up the correct path for your screenshot folder? --> C:\Users\ [username] \Documents\Guild Wars 2\Screens\Also, do you have proper rights to delete files in your user folder(s)? Link to comment Share on other sites More sharing options...
Prophet.6519 Posted April 22, 2018 Share Posted April 22, 2018 I have followed the path and it shows up empty, I am the only user on my pc so there's no permission issues there. Link to comment Share on other sites More sharing options...
The Greyhawk.9107 Posted April 24, 2018 Share Posted April 24, 2018 Also having this issue, moved everything out of the folder and it still says "Folder is Full" when I try to do a screenshot. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 24, 2018 Share Posted April 24, 2018 @Prophet.6519 said:I have followed the path and it shows up empty, I am the only user on my pc so there's no permission issues there.You can be the only user and still have restricted permissions if your account has no administrator privileges. I don't know about Windows X's policy, but in previous Windows versions you had to explicitly give an account one those privileges. Normal user accounts have restrictions. Link to comment Share on other sites More sharing options...
Sindariel.2354 Posted April 24, 2018 Share Posted April 24, 2018 Are you sure you're in the right folder?In Win 10, you can change the default path for screenshots to your OneDrive share. If your OneDrive account is full, than you can't save any more screenshots. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 16, 2020 Share Posted August 16, 2020 @Sindariel.2354 said:Are you sure you're in the right folder?In Win 10, you can change the default path for screenshots to your OneDrive share. If your OneDrive account is full, than you can't save any more screenshots.I am not connected to OneDrive, yet I am getting the same error message after upgrading my system. :(Any ideas?P.S. I completely removed OneDrive and other unwanted programs from my system using Windows 10 Debloater. I had done that before on my old system as well and never ran into this screenshor folder issue. It is only a thing since the upgrade I mentioned (new mainboard, CPU, RAM, SSD). Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted August 16, 2020 Share Posted August 16, 2020 If you rename the folder C:\Users\ [username] \Documents\Guild Wars 2 and then start Guild Wars and try to make a screen again, does the game even recreate the Guild Wars 2 folder? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 16, 2020 Share Posted August 16, 2020 @Nokomis.5076 said:If you rename the folder C:\Users\ [username] \Documents\Guild Wars 2 and then start Guild Wars and try to make a screen again, does the game even recreate the Guild Wars 2 folder?Yes, and the same error message keeps popping up. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 18, 2020 Share Posted August 18, 2020 (Correction below) Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 19, 2020 Share Posted August 19, 2020 Solution:Hey folks and @Jozo.2630,Forget what I wrote yesterday, here is the actual solution (at least for me):Open your anti-virus's settingsAdd these two directories to the list of exceptions:(installation path) \YoloMouse\ C:\Users\ (username) \AppData\Local\YoloMouse\ Remove the spaces (including the one before the asterisk) and replace the Windows user name with your actual user name and installation path with the exact location on your drive(s).Et voilà, the error no longer occurs! :) Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 19, 2020 Share Posted August 19, 2020 Is it only YoloMouse users that have this issue with the screenshot folder? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 19, 2020 Share Posted August 19, 2020 @Inculpatus cedo.9234 said:Is it only YoloMouse users that have this issue with the screenshot folder? That would indeed be interesting to learn. I can imagine it happening with various overlays. Link to comment Share on other sites More sharing options...
efeu.9037 Posted March 27, 2021 Share Posted March 27, 2021 None of the suggestions worked.My solution: I deleted Avast - with just Windows Defender or Avira everything was fine. Link to comment Share on other sites More sharing options...
Linken.6345 Posted March 27, 2021 Share Posted March 27, 2021 @efeu.9037 said:None of the suggestions worked.My solution: I deleted Avast - with just Windows Defender or Avira everything was fine.You were running multiple anti virus programs at once? Link to comment Share on other sites More sharing options...
Sera.9072 Posted April 9, 2021 Share Posted April 9, 2021 had the same issure few days ago, followinig worked for me:-> turned off antivirus, took a screenshot (now worked)-> turned antivirus back on, took a screen (worked until i turned off hud or had a loadingscreen, video or something)-> added the whole installation folder of GW2 as an exception in my antivirus, now screenshots are working again (had to set the exception twice, first time the error was up on the 2nd time i did it after i took the two testing screens while turning off and on antivirus than it worked) Link to comment Share on other sites More sharing options...
Arozok.4083 Posted April 13, 2021 Share Posted April 13, 2021 Thanks to everyone who pointed to antivirus and Avast. Here is the solution I found:Open Avast > Menu > Settings > Blocked & Allowed Apps > Allow your GW2.exe for Ransomware ShieldI guess that shield protects from any online changes to the Documents folders even JPGs?Once that is allowed, Avast will not block screenshots. At least that works for some. Hope this helps. 1 Link to comment Share on other sites More sharing options...
Dawdler.8521 Posted April 14, 2021 Share Posted April 14, 2021 @Inculpatus cedo.9234 said:Is it only YoloMouse users that have this issue with the screenshot folder?I dont use Yolomouse and I dont have Avast. I thought it was related to GW2 randomly assigning F6 to screenshot (secondary) but nope unassigning and cleaning the folder wasnt that. I use AVG and added the GW2 documents folder to exceptions but that didnt take either. Will try the full game folder too. Havent had to do it before and I have used AVG for years.Edit: Yep that worked. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 14, 2021 Share Posted April 14, 2021 @Dawdler.8521 said:I dont use Yolomouse and I dont have Avast. Doesn't matter. What I said in another thread and here goes for any add-on and antivirus. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 14, 2021 Share Posted April 14, 2021 Since this thread spans 3 years, it seems different issues have occurred at times. Link to comment Share on other sites More sharing options...
orewatowi.1603 Posted May 5, 2021 Share Posted May 5, 2021 I do not use yolomonkey or any other screen grabbing service, I have avast and I have tried everything in this thread. I use windows 7 professional. I have been playing guild wars for 6 years and I've never had this issue before. I regularly empty my screenshot folder. I am desperately looking for an answer! Link to comment Share on other sites More sharing options...
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