That's always going to be a risk when you are dealing with an American company! What is it that you are saying here? That Americans intrinsically are unable to communicate in English? That the linguistic skills of a citizenry that exceeds 320 million is substandard when compared to... actually, to what are you comparing Americans? I'm pretty good with nuance, and I can tell you I'm not pleased with yours. :D So perhaps you can explain the meaning behind what I sense is a sweeping and wholly-unacceptable comment? I'm glad that you shared this, since it's based on external observation and can be said, I believe, to be quite impartial. This is important: Working with CS solves nearly all issues, and the more one endeavors to do that, the better the outcome is likely to be!If you were referring to what I said about the language, it wasn't about Support requests and the Support Team. They do their job and other than extended wait times during busy times. new releases etc. , they do their job, help and restore for those that have a legitimate issue and deal with those that don't. I should have been more clear. It was more about moderation not the CS team. So this was likely not the thread for me to comment on other than the OP jumped between forum moderation and CS ticket support. Thanks for the response and clarification.