Character, armor and weapons preview disappear when using non-native resolution [Merged]

[erapago.4387]

Monitor resolution: 4k.

Game res: 1920x1080.

Not sure what else to say! I can't preview anything anymore.

 

 

Edited June 9, 2022 by erapago.4387
clarity

[Khalni.3864]

Since yesterday's update, i can't preview anything if my resolution isn't in Windowed fullscreen or Fulscreen with native resolution (4k). Turning off DX11, clearing cache and repairing the client didn't fix anything. Here you can see the comparison (with both tabs opened my character simply disappears when i change resolution, weapons/armor preview from chat have the same problem):

Native Resolution

Non-Native Resolution

Did i do anything wrong? I admit i was in a rush yesterday so i didn't wait for the full update to download, and accessed the game as soon as the mandatory files were downloaded, could be this?

EDIT: i submitted a ticket, will write there if i can solve the problem with support 🙂

Edited June 8, 2022 by Khalni.3864
Adding the fact i submitted a ticket now; didn't want to add a message just to say that.

[DeanBB.4268]

You might want to mention your graphic settings. The update did mess with that, so check the update notes.

[Lenmar.1970]

Hi there,

I have the same issue, I was worrying I was the only one to have it.

I had full update before entering the game after the patch.

Edited June 8, 2022 by Elonalie.1342

[Khalni.3864]

Quote

Improved the clarity of the user interface when using non-native render resolution options.

I saw now that this was in yesterday's patch notes. Maybe somehting went wrong with that.

@Elonalie.1342I can't access the game now, but the support suggested me to submit an in-game bug report as this hastens the process of acknowleging the issue from the dev team. Could you please do it as i can't access the game atm?

[Lenmar.1970]

@Khalni.3864 done 😉

Hope Anet can fix that quickly now !

[Stormcrow.7513]

Upscaled from 2k to 4k and preview is empty. 

[erapago.4387]

Ah, found the cause. Updated the title.

[erapago.4387]

More weirdness! 

What my screenshot folder produces: 

https://postimg.cc/4YKRsTWp

What my screen looks like (preview does appear but only at the top right of the screen).

https://postimg.cc/0bMVN2q5

[Julius Seizure.4985]

The preview of my characters in any window is broken. Whether that is weapon preview, dye preview, wardrobe preview, or any other such UI that is intended to show your character visually. Nothing shows except the UI-- the character, weapon, and armor are not there. 

 

I'm not sure if this is related to certain resolution settings. I was able to get it to work on one of the settings, but it basically forced me to run 4k on a computer that can't handle it. The 1080p and 720p options all bug out.

[heartheus.9643]

Same I got the same issue too. The preview works once you change back your resolution though.

[equinshadox.5418]

I have the same problem, maybe this is a bug introduced with the latest build?

Native res: 3000x2000
Game res: 1680x1050

With this setting (which I have used since the beginning), my character/preview doesn't show up unless I drag the Hero panel to the top-left, and then my character begins to appear (within a specific small region at the top-left of the window).

If I set the game res to match my native res, this problem goes away, and character/gear appears as it should. Obviously for performance reasons, I don't run the game at native resolution.

It's irksome that I can't preview any gear.

Edited June 11, 2022 by equinshadox.5418

[Dreeg.4632]

i have the same issue  as well. tho i can see some portion of the preview if i drag the preview/hero panel to the upper left side of the screen.

[Indiana Pwns.6593]

I am also having this problem. When I go to 3840 x 2160 from my native resolution (1920 x 1080) the character models stop showing up in menu windows like the hero panel and gear previews.

[Khalni.3864]

Still the same problem since last patch, character previrew is limited to a small rectangle on top left of the screen when playing in non native resolution, as shown in this image:

https://ibb.co/gFS5zyW

THis is happening since last patch, and disabling DX11 doesn't solve the issue.

[Lenmar.1970]

Still not fixed after today's patch

Quite annoying ☹️

[Sir Vincent III.1286]

Wardrobe, Dye, Outfit, etc. are not showing the preview of changes.

[Sparkz Volante.2709]

I've had the same problem for about 2 weeks.

 

[Khalni.3864]

A lot... I hope they fix this soon, changing resolution every single time i need to preview something is really frustrating

[Khalni.3864]

Still nothing... I know there are more important things to deal with, but this is really annoying...

[Selina.2467]

I’m having the same issue too! I play on an iMac 27” with 2560x1440 and I don’t see any character or equipment previews. I have to scale up to native 5K for it to show.

[Khalni.3864]

Please try to move the equipment window on top left corner. If it's the same issue, it should show the top part of your character.

[Tidus.4856]

Having same issue preview panel not working in any mode but i didnt start having the issue until july 4th. Tried multiple settings and still nothing.

 

[Lenmar.1970]

Nothing new with today's update...

[equinshadox.5418]

I found a workaround where I:

1. set Game Resolution to match my native resolution, to remove the previewing issue
2. set Render Sampling to Subsample, to reduce some of the performance load that increasing the Game Resolution had added

Hope this can help anyone else with this issue in the interim, until Anet can get this bug fixed.

Edit: Also, for optimizing graphics & performance in general, I found this video and this video great starting points. Turning Reflections and Shadows to 'low' or 'zero' really helps counteract any increases in Game Resolution you may need to live with.

Edited July 19, 2022 by equinshadox.5418
Add some links to help people work around the bug