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Ascent to Madness keeps crashing


Jora.5471

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33 minutes ago, Rubi Bayer.8493 said:

We are looking into this right now--I will keep you posted as I'm able. 

Editing to add a quick question: Those of you who are affected, what are your graphics settings?

 My graphic settings are all set to low, keeps crashing every 30 seconds in ascent to madness, every other aspect of game is fine

EDIT: hubby is on all high settings, he switched to low to see if he will crash too and he didn't, so don't think it has anything to do with graphic settings

Edited by Black Canary.4238
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I'm also getting the crashes, here are my settings: https://imgur.com/a/fMpaYiC

And here's the crash text, I can provide the dump file on request:

Quote

*--> Crash <--*
Assertion: bgfxUniformsCount == amatShader.constantsCount + amatShader.samplersCount. bgfxUniformsCount: 7 amatShader.constantsCount: 5 amatShader.samplersCount: 5 shader hash: 2164292982
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Engine\Gr\Bgfx\BgfxShader.cpp(212)
App: Gw2-64.exe
Pid: 300
BaseAddr: 0000000140000000
ProgramId: 101
Build: 152964
When: 2023-10-17T18:42:53Z 2023-10-17T20:42:53+02:00
Uptime:   0 days  0:10:26
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: 4bdc0748
IpAddr: 192.168.178.69 10.8.0.6
Processors: 16 [AuthenticAMD:15:8:1]
OSVersion: Wine 7.0 (64 bit)

*--> System Memory <--*
Physical:  4446MB avail/13847MB total  32% avail
Paged:     4446MB avail/13847MB total  32% avail
Virtual:  134214728MB avail/134217727MB total  3% avail
Load: 67%
CommitTotal:   9407MB
CommitLimit:  13847MB
CommitPeak:       0MB
SystemCache:      0MB
HandleCount:  18656
ProcessCount:    14
ThreadCount:    177

*--> Process Memory <--*
Private:         1016MB
WorkingSet:      3000MB
PeakWorkingSet:  3527MB
PageFaults:         0

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
Root                    1200.93     481945      
Programmer Data         881.26      235344      
Game                    388.51      189744      
Engine                  329.56      30098       
Content                 279.50      70197       
Gr                      232.14      15043       
Uncategorized           167.62      239729      
DDI                     145.74      4011        
Art Assets              141.41      2561        
Collections             114.49      4258        
Dictionary              112.80      865         
UI Assets               88.52       918         
UI Textures             88.44       761         
Text                    77.64       7905        
Model-Programmer        75.19       6650        
Model Granny            74.51       2978        
Gr Umbra                45.59       1714        
I/O                     38.57       676         
Archive                 37.23       38          
Character Models        34.53       588         
Composite Models        29.90       158         
Composite Tex Pool      29.56       130         
Composite Tex           29.56       130         
Gr Material Packfile    23.64       160         

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
Content                 279.50      70197       
Uncategorized           167.62      239729      
DDI                     145.65      1755        
Dictionary              112.80      865         
UI Textures             88.44       759         
Text                    77.64       7905        
Model Granny            74.51       2978        
Gr Umbra                45.59       1714        
Archive                 37.23       38          
Composite Tex Pool      29.56       130         
Gr Material Packfile    23.64       160         
Composite               16.51       2553        
Anim Import Packfile    16.38       13          
Audio FMOD              9.06        1730        
Game Animation          8.88        68022       
Audio                   8.34        279         
Collide Havok           7.31        4153        
Gr                      5.95        160         
Game                    5.49        34787       
Character Packfile      4.56        3           
Debugging               4.00        5           
Map Zone                3.96        5696        
Gr Streak               3.18        66          
Collide                 2.81        108         

*--> DllList <--*
0000000140000000 - Z:\home\[USERNAME REMOVED]\.local\share\Steam\steamapps\common\Guild Wars 2\Gw2-64.exe
0000000170000000 - C:\windows\system32\ntdll.dll
000000007B600000 - C:\windows\system32\kernel32.dll
000000007B000000 - C:\windows\system32\kernelbase.dll
000000023D820000 - C:\windows\system32\USER32.dll
0000000330260000 - C:\windows\system32\advapi32.dll
00000001C8DB0000 - C:\windows\system32\msvcrt.dll
000000032A700000 - C:\windows\system32\sechost.dll
00000003AF670000 - C:\windows\system32\ucrtbase.dll
000000026B4C0000 - C:\windows\system32\gdi32.dll
0000000375610000 - C:\windows\system32\win32u.dll
000000021A7E0000 - C:\windows\system32\setupapi.dll
0000000231AE0000 - C:\windows\system32\rpcrt4.dll
00000002F1FA0000 - C:\windows\system32\version.dll
00000001EC2B0000 - C:\windows\system32\WS2_32.dll
00000002A4090000 - C:\windows\system32\WTSAPI32.dll
00000003B8F00000 - C:\windows\system32\WINMM.dll
00000001C8B40000 - C:\windows\system32\msacm32.dll
00000002E8F10000 - C:\windows\system32\ole32.dll
0000000327020000 - C:\windows\system32\combase.dll
00000001FDFD0000 - C:\windows\system32\WINTRUST.dll
00000001DD3F0000 - C:\windows\system32\crypt32.dll
00000002D4D40000 - C:\windows\system32\bcrypt.dll
00000002739C0000 - C:\windows\system32\OLEAUT32.dll
00000001C69E0000 - C:\windows\system32\SHELL32.dll
00000002E3540000 - C:\windows\system32\shlwapi.dll
00000003126F0000 - C:\windows\system32\shcore.dll
000000032F9A0000 - C:\windows\system32\MSIMG32.dll
00000002BB750000 - C:\windows\system32\COMCTL32.dll
00000003AFD00000 - C:\windows\system32\imm32.dll
00000002A9540000 - C:\windows\system32\USP10.dll
0000000243540000 - C:\windows\system32\gdiplus.dll
0000000201CF0000 - C:\windows\system32\Secur32.dll
00007F5E9BED0000 - C:\windows\system32\winex11.drv
0000000274A50000 - C:\windows\system32\Kerberos.dll
000000030C980000 - C:\windows\system32\api-ms-win-core-synch-l1-2-0.dll
00000001D97A0000 - C:\windows\system32\api-ms-win-core-fibers-l1-1-1.dll
0000000351680000 - C:\windows\system32\api-ms-win-core-localization-l1-2-1.dll
00000003BE590000 - C:\windows\system32\dbghelp.dll
0000000205950000 - C:\windows\system32\api-ms-win-appmodel-runtime-l1-1-2.dll
00000003B6DC0000 - C:\windows\system32\winevulkan.dll
00000002C82F0000 - C:\windows\system32\ddraw.dll
00007F5E9AC50000 - C:\windows\system32\wined3d.dll
000000007A850000 - C:\windows\system32\opengl32.dll
000000035B570000 - C:\windows\system32\gameux.dll
000000029E400000 - C:\windows\system32\msctf.dll
0000000361860000 - C:\windows\system32\windowscodecs.dll
0000000228450000 - C:\windows\system32\propsys.dll
0000000180000000 - Z:\home\[USERNAME REMOVED]\.local\share\Steam\steamapps\common\Guild Wars 2\bin64\cef\libcef.dll
0000000240030000 - C:\windows\system32\IPHLPAPI.DLL
000000029CFC0000 - C:\windows\system32\dnsapi.dll
000000028DFA0000 - C:\windows\system32\nsi.dll
00000002EDF00000 - C:\windows\system32\dxgi.dll
00000003785E0000 - Z:\home\[USERNAME REMOVED]\.local\share\Steam\steamapps\common\Guild Wars 2\bin64\cef\vulkan-1.dll
0000000330A70000 - C:\windows\system32\UIAutomationCore.DLL
00000002522E0000 - C:\windows\system32\oleacc.dll
0000000388E20000 - C:\windows\system32\USERENV.dll
00000003673D0000 - C:\windows\system32\NETAPI32.dll
00000001F51E0000 - C:\windows\system32\HID.DLL
0000000014860000 - Z:\home\[USERNAME REMOVED]\.local\share\Steam\steamapps\common\Guild Wars 2\bin64\cef\chrome_elf.dll
000000030A950000 - C:\windows\system32\DWrite.dll
000000025D740000 - C:\windows\system32\dwmapi.dll
00000002F7230000 - C:\windows\system32\UxTheme.dll
00000003A19E0000 - C:\windows\system32\ncrypt.dll
00000001C4EE0000 - C:\windows\system32\WINSPOOL.DRV
0000000270F60000 - C:\windows\system32\d3d9.dll
00000001CFDF0000 - C:\windows\system32\dxva2.dll
000000031F800000 - C:\windows\system32\COMDLG32.dll
00000003BB250000 - C:\windows\system32\CRYPTUI.dll
00000003422E0000 - C:\windows\system32\urlmon.dll
00000003A0440000 - C:\windows\system32\wininet.dll
000000024F470000 - C:\windows\system32\mpr.dll
0000000358120000 - C:\windows\system32\WINHTTP.dll
0000000346BA0000 - C:\windows\system32\jsproxy.dll
00000002D23F0000 - C:\windows\system32\credui.dll
00000003AA4C0000 - C:\windows\system32\dhcpcsvc.DLL
00000002CC880000 - C:\windows\system32\wevtapi.dll
00000002F3920000 - C:\windows\system32\ESENT.dll
0000000226310000 - C:\windows\system32\api-ms-win-core-string-l1-1-0.dll
000000029EA80000 - C:\windows\system32\api-ms-win-core-datetime-l1-1-1.dll
00000002FA030000 - C:\windows\system32\api-ms-win-core-localization-obsolete-l1-2-0.dll
0000000336850000 - C:\windows\system32\mmdevapi.dll
0000000236370000 - C:\windows\system32\winepulse.drv
00000001F48D0000 - C:\windows\system32\wpc.dll
000000033B9E0000 - C:\windows\system32\POWRPROF.dll
00000002DE970000 - C:\windows\system32\rsaenh.dll
000000013B400000 - C:\users\steamuser\Temp\21363cb5-c966-473d-9b59-e04ab4ab9c8e\steam_api64.dll
0000000138000000 - C:\Program Files (x86)\Steam\steamclient64.dll
00007F5E58F60000 - C:\windows\system32\lsteamclient.dll
0000000015A20000 - C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
00000002D1070000 - C:\windows\system32\cryptnet.dll
000000000D8E0000 - C:\users\steamuser\Temp\2F943943-3E8C-4A6D-8BCB-B162D8204AB7\amd_ags_x64.dll
0000000359050000 - C:\windows\system32\d3d11.dll
00007F5E59E90000 - C:\windows\system32\winealsa.drv
000000034EB40000 - C:\windows\system32\msacm32.drv
00000003346F0000 - C:\windows\system32\midimap.dll

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

*-->  Thread 0x16c <--*

*--> Trace <--*
Pc                Rt                : Args
00000001`400e4c2a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4020f0cc 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402111d9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4020f38a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40211493 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40210562 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4017a7f2 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402c9f4f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402cb35d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`7b62d759 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`7005f707 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*
rax=0000000000000001 rbx=00000001418050b0 rcx=00000000072decc0
rdx=00000000000001ff rsi=0000000000000007 rdi=00000000000000d4
rip=00000001400e4bc6 rsp=00000000072dec50 rbp=00000000190b2400
 r8=00000000000000b1  r9=00000001402f7374 r10=0000000140000000
r11=00000000072dec40 r12=00000000072df866 r13=00000000072df800
r14=00000000072df886 r15=0000000000000000
cs=0033 ss=002b ds=0000 es=0000 fs=0000 gs=0000 efl=00000202

rbx-32 0000000141805090  00000000`0002cc22 00000000`000000ff 005de40a`268a40a4 0051c590`61370654
rbx +0 00000001418050B0  6f667265`505c3a44 6576694c`5c656372 32765c55`45414e5c 72415c65`646f435c
rbx+32 00000001418050D0  69676e45`5c616e65 67425c72`475c656e 53786667`425c7866 70632e72`65646168
rcx-32 00000000072DECA0  00000001`400e4bc6 00000000`072dec50 00000000`190b2400 00000000`00000000
rcx +0 00000000072DECC0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
rcx+32 00000000072DECE0  00000000`00000000 00000000`00000000 00001fb7`0010000f 00000000`00000033
 r9-32 00000001402F7350  890442b7`0f440a8b 8bc30440`89446608 08890442`b60f440a 0a8b48c3`04408844
 r9 +0 00000001402F7370  880ab60f`c3088948 90c30889`0a8bc308 0ff31777`20f88349 02546f0f`42f30a6f
 r9+32 00000001402F7390  0f42f309`7f0ff3f0 d13b48c3`f001547f 3b49020c`8d4e0e73 90000004`41820fc9

*--> Code <--*
00000001`400e4ba6  294c2450 e8e130fe ff488d0d 7add2402 )L$P..0..H..z.$.
00000001`400e4bb6  e8e52afc ff488d4c 2470ff15 5a875601 ..*..H.L$p..Z.V.
00000001`400e4bc6  488b8424 68010000 4c8d056b ce570148 H..$h...L..k.W.H
00000001`400e4bd6  89442450 488d9424 40050000 488b8424 .D$PH..$@...H..$
00000001`400e4be6  08010000 4885db48 89442458 448bcf48 ....H..H.D$XD..H
00000001`400e4bf6  8b842410 0100004c 0f45c348 89442460 ..$....L.E.H.D$`

*--> Stack <--*
00000000`072dec50  00000001`418050b0 00000000`000000d4 00000000`00000000 00000000`00000000 .P.A............................
00000000`072dec70  00000000`072deca0 00000000`072decc0 00000000`00000000 00000000`00000000 ..-.......-.....................
00000000`072dec90  00000000`00002222 00000000`072df420 00000001`400e4bc6 00000000`072dec50 ""...... .-......K.@....P.-.....
00000000`072decb0  00000000`190b2400 00000000`00000000 00000000`00000000 00000000`00000000 .$..............................
00000000`072decd0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072decf0  00001fb7`0010000f 00000000`00000033 00000202`002b0000 00000000`00000000 ........3.........+.............
00000000`072ded10  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072ded30  00000000`0000000e 00000000`00000001 00000000`072decc0 00000000`000001ff ..................-.............
00000000`072ded50  00000001`418050b0 00000000`072dec50 00000000`190b2400 00000000`00000007 .P.A....P.-......$..............
00000000`072ded70  00000000`000000d4 00000000`000000b1 00000001`402f7374 00000001`40000000 ................ts/@.......@....
00000000`072ded90  00000000`072dec40 00000000`072df866 00000000`072df800 00000000`072df886 @.-.....f.-.......-.......-.....
00000000`072dedb0  00000000`00000000 00000001`400e4bc6 00000000`0000027f 00000000`00000000 .........K.@....................
00000000`072dedd0  00000000`00000000 0002ffff`00001fb7 00000000`00000000 00000000`00000000 ................................
00000000`072dedf0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072dee10  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072dee30  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072dee50  00000000`00000000 00000000`00000000 7d7d7d7d`7d7d7d7d 7d7d7d7d`7d7d7d7d ................}}}}}}}}}}}}}}}}
00000000`072dee70  61685374`616d610a 706d6173`2e726564 72656c70`6d61732e 203a746e`756f4373 .amatShader.samp.samplersCount:
00000000`072dee90  f2080000`00000000 46000000`01001000 f20a0000`32000000 06000000`01001000 ...............F...2............
00000000`072deeb0  6f437372`656c706d 6667620a`2e746e75 00000000`00000000 00000000`00000000 mplersCount..bgf................
00000000`072deed0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072deef0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072def10  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072def30  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072def50  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072def70  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072def90  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072defb0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072defd0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072deff0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072df010  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000000`072df030  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

*--> Error Logs <--*
0Z End coordinate of emitter scan request is NaN or Inf.
18:37:00Z End coordinate of emitter scan request is NaN or Inf.
18:37:00Z End coordinate of emitter scan request is NaN or Inf.
18:37:01Z End coordinate of emitter scan request is NaN or Inf.
18:37:01Z End coordinate of emitter scan request is NaN or Inf.
18:37:01Z End coordinate of emitter scan request is NaN or Inf.
18:37:02Z End coordinate of emitter scan request is NaN or Inf.
18:37:02Z End coordinate of emitter scan request is NaN or Inf.
18:37:02Z End coordinate of emitter scan request is NaN or Inf.
18:37:03Z End coordinate of emitter scan request is NaN or Inf.
18:37:03Z End coordinate of emitter scan request is NaN or Inf.
18:37:03Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
18:37:03Z End coordinate of emitter scan request is NaN or Inf.
18:37:04Z End coordinate of emitter scan request is NaN or Inf.
18:37:04Z End coordinate of emitter scan request is NaN or Inf.
18:37:04Z End coordinate of emitter scan request is NaN or Inf.
18:37:04Z End coordinate of emitter scan request is NaN or Inf.
18:37:04Z End coordinate of emitter scan request is NaN or Inf.
18:37:04Z End coordinate of emitter scan request is NaN or Inf.
18:37:05Z End coordinate of emitter scan request is NaN or Inf.
18:37:05Z End coordinate of emitter scan request is NaN or Inf.
18:37:05Z End coordinate of emitter scan request is NaN or Inf.
18:37:05Z End coordinate of emitter scan request is NaN or Inf.
18:37:06Z End coordinate of emitter scan request is NaN or Inf.
18:37:47Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
18:38:24Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
18:41:59Z NULL REWARD TRACK: B23F209B-89C5-ED11-81BB-02DE0BB68F60
18:41:59Z NULL REWARD TRACK: B23F209B-89C5-ED11-81BB-02DE0BB68F60
18:42:01Z The user closed the browser.
18:42:01Z The browser is being closed.
18:42:01Z We are requesting CEF close the browser when the user closed the browser.
18:42:01Z CEF is closing the browser.
Crashed at 18:42:53Z

*--> Graphics Device Info <--*
VendorId    = 0x1002
DeviceId    = 0x164c
Version     = 0
Description = AMD RADV RENOIR (ACO)
Compat      = 0x000000001f77fc3f
VidMem      = 0 MB

 

Edited by devzero.4093
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It may not be for everyone, but this seems to be the same as what has been crashing us in instanced content like strikes.  I  just crashed myself checking. Typically crashes after about 5 to 30 seconds into an instance if shaders are on low.  Anything higher than that will typically stop the crashing.

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3 minutes ago, Alethia.3597 said:

It may not be for everyone, but this seems to be the same as what has been crashing us in instanced content like strikes.  I  just crashed myself checking. Typically crashes after about 5 to 30 seconds into an instance if shaders are on low.  Anything higher than that will typically stop the crashing.

Thank you so much, that fixed it for me.

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12 minutes ago, Alethia.3597 said:

It may not be for everyone, but this seems to be the same as what has been crashing us in instanced content like strikes.  I  just crashed myself checking. Typically crashes after about 5 to 30 seconds into an instance if shaders are on low.  Anything higher than that will typically stop the crashing.

I never had issues with strikes before but setting shaders higher than low seems to have fixed it. So it seems like the issue is with the 'low' shader setting. The crash report also mentions shaders.

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26 minutes ago, Alethia.3597 said:

It may not be for everyone, but this seems to be the same as what has been crashing us in instanced content like strikes.  I  just crashed myself checking. Typically crashes after about 5 to 30 seconds into an instance if shaders are on low.  Anything higher than that will typically stop the crashing.

This fixed my ascent! Switched my shaders from Low to High xx

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Graphics card doesn't seem to be the determining factor, after doing some asking around cities for other people seeing crashes and a few reported both amd and nvidia. An nvidia 2080S and 3080TI both seeing crashes here. Switching shaders to either med or high does seems to be fixing it, group managed to finish Ascent to Madness out with no crashes after everyone adjusted settings up a bit.

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