Mavein.3214 Posted March 16, 2019 Share Posted March 16, 2019 Hopefully they work on the weekends.....been waiting for new character slot for 2 weeks and its finally here and alas.....cant buy gems BOOOOOOOOOOO Link to comment Share on other sites More sharing options...
Vargala.5614 Posted March 16, 2019 Share Posted March 16, 2019 Ya I want to spend 100 bucks to get mounts today. But no dice. Link to comment Share on other sites More sharing options...
Trykie.4753 Posted March 16, 2019 Share Posted March 16, 2019 Having same problem this issue should be fixed. specially ur doing 1 day sale this month. Recived a reply that issue is being checked but for example for me bag slot sale alrdy ended so now i have to pay 120gems more to get the bag slot. Link to comment Share on other sites More sharing options...
Mavein.3214 Posted March 17, 2019 Share Posted March 17, 2019 so if they dont answer my ticket before the sale is over do they honor the price? Link to comment Share on other sites More sharing options...
Deridex.4591 Posted March 17, 2019 Share Posted March 17, 2019 I am unable to buy gems. I submitted a ticket (7270154: Unable to Buy Gems), but I am worried that support will not be able to address the issue before the sale on character slots ends. Link to comment Share on other sites More sharing options...
Mavein.3214 Posted March 17, 2019 Share Posted March 17, 2019 Do they not work on weekends....going on 2 days now....sale ends in 1.5 hours Link to comment Share on other sites More sharing options...
Lord Azazel.8703 Posted March 21, 2019 Share Posted March 21, 2019 I am having this issue as well. I contacted support and they say they are looking into it. So lets see what they say Link to comment Share on other sites More sharing options...
misterman.1530 Posted March 21, 2019 Share Posted March 21, 2019 @Lord Azazel.8703 said:I am having this issue as well. I contacted support and they say they are looking into it. So lets see what they sayYeah, I started a new thread - didn't see this one. I opened a ticket as well. Link to comment Share on other sites More sharing options...
Raymond.9508 Posted March 21, 2019 Share Posted March 21, 2019 Same problem Contacted support Still waiting. Link to comment Share on other sites More sharing options...
headraver.4862 Posted March 22, 2019 Share Posted March 22, 2019 tryed two different cards on my account and the error msg occurs i even phoned my bank to see if was some how getting blocked and they said the purchases you tryed to make are not even showing up on your account to begin with Link to comment Share on other sites More sharing options...
Slothy.8176 Posted March 22, 2019 Share Posted March 22, 2019 Yeah I'm having the same problems T.T I used 2 cards even paypal an would keep giving me error again. Last week it work but this time around keep doing it to me again. All I want is to get me my Noble's Folly pass before it leave in like 30 mins. I put a ticket but I'm not even sure that going help me in time. Link to comment Share on other sites More sharing options...
Strikamerki.4560 Posted March 23, 2019 Share Posted March 23, 2019 I'm unable to buy gems and therefore not able to get the share inventory slots on sale today... Link to comment Share on other sites More sharing options...
Kron.6938 Posted March 23, 2019 Share Posted March 23, 2019 I also opened a ticket, I guess this is a good way to have them work on the issue or not get income. Link to comment Share on other sites More sharing options...
Kron.6938 Posted March 23, 2019 Share Posted March 23, 2019 @"headraver.4862" said:tryed two different cards on my account and the error msg occurs i even phoned my bank to see if was some how getting blocked and they said the purchases you tryed to make are not even showing up on your account to begin with Yeah, its like the API to Digital River is down, doesn't even submit it but comes back with an error, "Unfortunately an error has occurred, please try again later." Link to comment Share on other sites More sharing options...
Crise.9401 Posted March 24, 2019 Share Posted March 24, 2019 The problem with 1 day sales, I think they are 1 day anyways, is that by the time someone figures out the issue and/or gets to the ticket the reason for me to buy gems at all will be gone with the sale. Link to comment Share on other sites More sharing options...
Nash.2681 Posted March 30, 2019 Share Posted March 30, 2019 Already mentioned it in another thread on this topic (which oddly didn't get merged into this) in january- it is totally beyond me how a company that actually wants to earn money just keeps ignoring this problem.Since last summer people repeatetly complain about being willing yet being unable to purchase gems due to this error. And still Arena.Net seems to insist on people opening support tickets?! I mean, it's THEM wanting our money, so THEY should be the ones digging into the problem and fixing it in general and not expect us to ask them to help us giving them our money.I for one will certainly not go down on my knees and begging them to take my money, either theya) just fix it and give us a notification that everything works as intended again orb) at least start a support topic here where we can just drop our affected accounts and they keep doing their individual fixes (which smell like fishy workarounds to me, but no accusation w/o proof)I will certainly NOT open a ticket for it (I experienced first hand how "great" this works when my wife had some other payment issues a while back, long before this error occured. I certainly won't go through that bunch of false accusations, constant lack of understanding technical payment processes, ignoring statements of professional bank managers etc. again).I can only strengthen everyone affected in doing the same- vote with your wallet. Let them know here you're affected, but don't take the CS route. We might miss out on some great sales and other shiny/convinience stuff, but after all it's just a video game. Link to comment Share on other sites More sharing options...
Lottie.5370 Posted March 30, 2019 Share Posted March 30, 2019 I had this issue after moving countries, it fixed once I correctly updated my location. I know this probably isn't the issue for most people here but it may help someone :D Link to comment Share on other sites More sharing options...
Jojo.6140 Posted March 30, 2019 Share Posted March 30, 2019 Wanted to buy some gems in order to pick up some of the storage expanders that are currently on sale, but now im getting said error message. Oh well, i guess they dont want to earn money.As a sidenote, is there seriously no way to buy gems in the normal browser via the account.arena.net page? This seems to be like one of the most basic things to have, especially since the ingame-tp is so laggy lately. Link to comment Share on other sites More sharing options...
Lottie.5370 Posted March 30, 2019 Share Posted March 30, 2019 You can buy digital card gems online from official retailers. Link to comment Share on other sites More sharing options...
Greyreaper.5172 Posted April 3, 2019 Share Posted April 3, 2019 having same issue now :< Link to comment Share on other sites More sharing options...
B O N K.6210 Posted April 15, 2019 Share Posted April 15, 2019 Well there is a surprise, I come back to the game, try to buy gems to move servers and Anet has a broken payment system, that seems to have been going on for over 6 months, and there answer, instead of fixing the issue, is for everyone suffering with the problem to submit a support ticket, I was trying to buy 16k gems, $200 and I cant, and I refuse to submit a support ticket to get a fix that Anet should be fixing double time, as they are losing money from I am sure alot more people then myself over this error.Anet if you want mine and other peoples money, i would suggest you figure this out quick and get a fix in place. Probably changing from Digital River would be a good start. Link to comment Share on other sites More sharing options...
ArenaNet Staff Stephane Lo Presti.7258 Posted April 15, 2019 ArenaNet Staff Share Posted April 15, 2019 @"B O N K.6210" said:Well there is a surprise, I come back to the game, try to buy gems to move servers and Anet has a broken payment system, that seems to have been going on for over 6 months, and there answer, instead of fixing the issue, is for everyone suffering with the problem to submit a support ticket, I was trying to buy 16k gems, $200 and I cant, and I refuse to submit a support ticket to get a fix that Anet should be fixing double time, as they are losing money from I am sure alot more people then myself over this error.Anet if you want mine and other peoples money, i would suggest you figure this out quick and get a fix in place. Probably changing from Digital River would be a good start. The reason why we ask players to submit a ticket in these cases is that troubleshooting this kind of issue oftentimes requires sharing personal information, that we will not allow anybody to do on the forums for security reasons. Payment systems are also complex and we also don't want a back and forth on the forums, but an agent from the Customer Support team will help you if you do chose to contact them at help.guildwars2.comJust in case you haven't checked them yet, there's a few Knowledge Base articles that could be helpful to you:https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gemshttps://help.guildwars2.com/hc/en-us/articles/230515368-Managing-Payment-Information Link to comment Share on other sites More sharing options...
B O N K.6210 Posted April 15, 2019 Share Posted April 15, 2019 @Stephane Lo Presti.7258 said:@"B O N K.6210" said:Well there is a surprise, I come back to the game, try to buy gems to move servers and Anet has a broken payment system, that seems to have been going on for over 6 months, and there answer, instead of fixing the issue, is for everyone suffering with the problem to submit a support ticket, I was trying to buy 16k gems, $200 and I cant, and I refuse to submit a support ticket to get a fix that Anet should be fixing double time, as they are losing money from I am sure alot more people then myself over this error.Anet if you want mine and other peoples money, i would suggest you figure this out quick and get a fix in place. Probably changing from Digital River would be a good start. The reason why we ask players to submit a ticket in these cases is that troubleshooting this kind of issue oftentimes requires sharing personal information, that we will not allow anybody to do on the forums for security reasons. Payment systems are also complex and we also don't want a back and forth on the forums, but an agent from the Customer Support team will help you if you do chose to contact them at help.guildwars2.comJust in case you haven't checked them yet, there's a few Knowledge Base articles that could be helpful to you:https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gemshttps://help.guildwars2.com/hc/en-us/articles/230515368-Managing-Payment-InformationNot to come across like a troll, but any other gaming company would have had this issue fixed and dealt with a hell of alot faster, its not good business practise to have something like that is costing you money, again its been over 6 months, I would love to see how much money has been lost because of it, Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 16, 2019 Share Posted April 16, 2019 Not everyone has issue; out of the hundreds of thousands/millions of players, only a few have issue with purchasing Gems. The last time someone posted about a problem was 2 weeks ago. I'm sure many, many purchased Gems for the Hummingbird.Perhaps, the problem is with individual cases, rather than systemic. Good luck. Link to comment Share on other sites More sharing options...
QueenKeriti.5176 Posted April 21, 2019 Share Posted April 21, 2019 Just throwing in here that I'm having the same issue. It won't pull up the PayPal login, and trying to use CC gives an error. I don't know if my GameStop has any gemcards, let alone go out of my way to pick some up. :/ Can't even buy codes on Amazon to try to get around this.Sending in a Support ticket, but, man, guys.Edit: Husband having the same issue on his computer, lol. Link to comment Share on other sites More sharing options...
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