fable spirt.8465 Posted September 15, 2022 Share Posted September 15, 2022 I just turned off DPI scaling and it fixed it for me. Granted I had to turn the interface size up to large. 3 Link to comment Share on other sites More sharing options...
Hottie.8274 Posted September 15, 2022 Share Posted September 15, 2022 when will this be fixed Link to comment Share on other sites More sharing options...
Gralsh.9458 Posted September 15, 2022 Share Posted September 15, 2022 I have this error even WITH native resolution. Did not have it before patch. It started immediately after yesterday's "fix" for it. Turning off DPI scaling resolves as soon as the box is unchecked. But my native res is 4k so the UI is too tiny to be useful to me. Hope this info helps. Good luck on final resolution! 1 Link to comment Share on other sites More sharing options...
Greyforce.7956 Posted September 15, 2022 Share Posted September 15, 2022 Running 4k resolution in windowed fullscreen. Having the "No armor preview" issue since last patch. Only change that restores the previewing is turning off DPI scaling. Link to comment Share on other sites More sharing options...
AroglDarthu.2396 Posted September 15, 2022 Share Posted September 15, 2022 (edited) 1 minute ago, Greyforce.7956 said: Running 4k resolution in windowed fullscreen. Having the "No armor preview" issue since last patch. Only change that restores the previewing is turning off DPI scaling. Exactly that! Except, it doesn't matter what resolution I'm using. Turning on DPI scaling exhibits the issue. Turning off DPI scaling fixes it, but leaves the UI so small that I cannot comfortably read anything... Edited September 15, 2022 by AroglDarthu.2396 typo Link to comment Share on other sites More sharing options...
OneHalf.1432 Posted September 15, 2022 Share Posted September 15, 2022 Same issue. Same "solution" to disable DPI scaling works, but UI too small. 1 Link to comment Share on other sites More sharing options...
HellAngel.8097 Posted September 15, 2022 Share Posted September 15, 2022 4k native resolution absolutely broke with the last patch. Please for the love of god fix the DPI scaling issue. Turning off DPI scaling fixes preview pane issue but leaves UI SO SMALL text is almost unreadable. Super annoying to have to toggle DPI scaling on/off just to preview anything 1 Link to comment Share on other sites More sharing options...
Lawhy.7961 Posted September 16, 2022 Share Posted September 16, 2022 I am playing on 4k monitor, all fine before yesterday's patch... Now I have to turn off DPI scaling for preview. 1 Link to comment Share on other sites More sharing options...
Suicide Boy.1657 Posted September 16, 2022 Share Posted September 16, 2022 Have this problem with windowed 4k and DPI too. But i fixed it with DX9. Temporary solution until they fix this moment Link to comment Share on other sites More sharing options...
dilo.1907 Posted September 16, 2022 Share Posted September 16, 2022 Same problem here! Fix please Link to comment Share on other sites More sharing options...
BlueIce.6951 Posted September 16, 2022 Share Posted September 16, 2022 I also am having this issue with it only showing up this week after the last patch. Link to comment Share on other sites More sharing options...
Nogitsune.3985 Posted September 16, 2022 Share Posted September 16, 2022 Not a fix, just interesting. Turn DPI Scaling back on and drag the hero window around your screen and you'll find your character previewing around the top left corner of the game. 1 Link to comment Share on other sites More sharing options...
Hottie.8274 Posted September 17, 2022 Share Posted September 17, 2022 I spent like $500+ this month on gems at least, probably $100 alone on costumes. I can't preview... Loss of revenue for ArenaNet. I don't get it. Link to comment Share on other sites More sharing options...
LaHuguu.9561 Posted September 17, 2022 Share Posted September 17, 2022 Glad to see I'm not the only one with this bug ! Turning the DPI on make the interface so small though ... waiting for a fix too Link to comment Share on other sites More sharing options...
CookieDough.4973 Posted September 17, 2022 Share Posted September 17, 2022 (edited) I'm having this issue too after September 13 patch, playing on windowed fullscreen with dx11 on a 2560x1440 monitor. I've turned DPI scaling off like some people here have suggested. It makes the UI too small, but I've found a work around for this: there's an option to change manually the size of the UI; mine was on normal, so I've switched it to larger and now it looks like it did before. It might not be enough for screens with bigger resolution, but it's worth a try while it gets fixed Edited September 17, 2022 by CookieDough.4973 Link to comment Share on other sites More sharing options...
VaegaVic.6394 Posted September 17, 2022 Share Posted September 17, 2022 This is also effecting me as well. I play on a TV, and I'm at native resolution, with "larger" selected. Without DPI scaling on, the game is literally unplayable as I can't read any text at all. Link to comment Share on other sites More sharing options...
Antares.9720 Posted September 17, 2022 Share Posted September 17, 2022 Also having the same issue turning off DPI scaling fixes but my eyes cant read anything lol Link to comment Share on other sites More sharing options...
Hopestealer.2640 Posted September 18, 2022 Share Posted September 18, 2022 (edited) I fixed this by turning off "DPI scaling" under the graphics settings. Of course I have a 4k monitor and this made the ui very, very small Just above DPI scaling is "interface size" which i put to the largest setting. While the ui is still a bit small for me it's livable and at least i have my preview back in my hero screen. My in-game resolution is the same as my monitor resolution: 3830 x 2160. I also moved the monitor a bit closer cause i'm old. lol Edited September 18, 2022 by Hopestealer.2640 Link to comment Share on other sites More sharing options...
Madkowgawd.6378 Posted September 18, 2022 Share Posted September 18, 2022 I have the same issue. Messed with the settings as suggested in this thread and found that I can keep the DPI and Windowed Fullscreen without change. I just have to drop down to DX9 and restart the game. Everything works fine. My graphics aren't as great as they would be with DX11, but I can preview my toon while maintaining the other settings without issue. Hope this helps someone else as a workaround until they eventually fix it. 1 Link to comment Share on other sites More sharing options...
Khalni.3864 Posted September 18, 2022 Share Posted September 18, 2022 (edited) Since changing resolution effects the size of the "working window" to me it seems just that that window doesn't scale with the rest of the screen. I'm still having the problem, hope it will be solved soon. Edited September 18, 2022 by Khalni.3864 Link to comment Share on other sites More sharing options...
Xaint.7461 Posted September 18, 2022 Share Posted September 18, 2022 here's some info in regards to this case, so. im running 2060 rtx on a 4k uhd 44 inch and i recieved same issue as other tho what i think is important to add to this case is that i do NOT have to turn OFF dpi scaling for preview to work, so instead if i preview and look at my char yeah its not previewing as it is supposed to, tho with that said, i figured that if i drag the preview window to the TOP LEFT of my screen there will be a little cut out area in the preview in which i can partially see the Preview ( almost as if dpi scaling on now bugged it up to appear in a way smaller window / scale than it is originally supposed to, which again means its not completly broken with DPI Scaling on, its just recalculating the window size of DPI scaling in a very odd wrong / bugged way. not sure if this is the same for others, as i am only myself i cant tell but im almost certain it is the same for others . Link to comment Share on other sites More sharing options...
tehyar.6395 Posted September 20, 2022 Share Posted September 20, 2022 Same for me, can't use preview, can't play with scaling off. Taking a break. 😞 Link to comment Share on other sites More sharing options...
Spytihnev.1964 Posted September 20, 2022 Share Posted September 20, 2022 On 6/28/2022 at 10:25 AM, Khalni.3864 said: Still the same problem since last patch, character previrew is limited to a small rectangle on top left of the screen when playing in non native resolution, as shown in this image: https://ibb.co/gFS5zyW THis is happening since last patch, and disabling DX11 doesn't solve the issue. Same keeps happening to me. Anything I want to preview is cut so I can never see the full picture. Haven't made any changes to my graphic settings so must be the patch. Here is the picture. Link to comment Share on other sites More sharing options...
dilo.1907 Posted September 20, 2022 Share Posted September 20, 2022 On 9/16/2022 at 11:53 PM, Nogitsune.3985 said: Not a fix, just interesting. Turn DPI Scaling back on and drag the hero window around your screen and you'll find your character previewing around the top left corner of the game. oh 🤦♂️... lol ty Link to comment Share on other sites More sharing options...
Ezekiel.1985 Posted September 21, 2022 Share Posted September 21, 2022 (edited) On 9/13/2022 at 3:24 PM, Requiem.9648 said: i can confirm remove DPI scalling option will put back your model. So DPI scalling is the troublemaker. Worked for me, but now my interface is tiny. Hopefully they fix this soon rather than make us wait another month. FOR THE RECORD: This is happening to me while playing in my native resolution. Edited September 21, 2022 by Ezekiel.1985 Link to comment Share on other sites More sharing options...
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