Gramidar.7543 Posted September 21, 2022 Share Posted September 21, 2022 I concur this is also happening when i use my surface pro 6. Link to comment Share on other sites More sharing options...
Tama.3074 Posted September 21, 2022 Share Posted September 21, 2022 I have the same issue Link to comment Share on other sites More sharing options...
Burgundeh.5716 Posted September 21, 2022 Share Posted September 21, 2022 I've been having the same issue and just submitted a bug report. hopefully it gets fixed with the next patch or an Anet employee has some answers. 1 Link to comment Share on other sites More sharing options...
Peachblow.2637 Posted September 21, 2022 Share Posted September 21, 2022 According to other players, they've been having issues with this since the spring time. So... I guess we shouldn't hold our breath for a fix anytime soon. 😬 1 Link to comment Share on other sites More sharing options...
Blue D Phoenix.7260 Posted September 21, 2022 Share Posted September 21, 2022 I thought i was the only one after update, phew! Haven't tried the commented fixes, but will do it. Image for reference Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 21, 2022 Share Posted September 21, 2022 (edited) 1 hour ago, Peachblow.2637 said: According to other players, they've been having issues with this since the spring time. So... I guess we shouldn't hold our breath for a fix anytime soon. 😬 Different issue. https://en-forum.guildwars2.com/topic/116146-character-armor-and-weapons-preview-disappear-when-using-non-native-resolution-merged/?do=getNewComment Edited September 21, 2022 by Inculpatus cedo.9234 Link to comment Share on other sites More sharing options...
Artisan Pickle.3650 Posted September 21, 2022 Share Posted September 21, 2022 Relatively new to the game. Is it typical for ArenaNet to take this long to fix bugs that are easily reproducible and affect a large number of players with accessibility issues? 1 Link to comment Share on other sites More sharing options...
Prototipas.4072 Posted September 21, 2022 Share Posted September 21, 2022 same problem here. https://ibb.co/dKjRjFX Link to comment Share on other sites More sharing options...
Orion.4256 Posted September 21, 2022 Share Posted September 21, 2022 same thing hope they can fix this soon, just got a new laptop with a resolution bigger than 1920x1080 and everything is very small when I turn dpi scaling off upsetting. Link to comment Share on other sites More sharing options...
Bone.7238 Posted September 22, 2022 Share Posted September 22, 2022 Same issue everyone else is having Link to comment Share on other sites More sharing options...
KennyNi.3250 Posted September 22, 2022 Share Posted September 22, 2022 I have the same issue, but I change some setting in windows display to solve preview disappear issue. I change the "scale and layout" of desktop display as 100%. Setting -> Display -> Scale and layout -> 100% The "scale and layout" of desktop will influence the Equipment Preview in game. I do not change the resolution or DPI scaling setting of GW2. GW2 is still playing in 4K, and the DPI scaling is actived. If you feel the font and UI of windows desktop are too small to see. You can like me to change the desktop resolution back to 1920 x 1080 to enlarge the font and UI. 1 Link to comment Share on other sites More sharing options...
Hawken.7932 Posted September 22, 2022 Share Posted September 22, 2022 (edited) Yes, I'm aware of this "fix" but it's not a good solution for those of us on 4k monitors. Setting a 4k monitor to use full resolution, and 100% scale and layout, means that we can configure GW2 in two possible ways: full resolution with a scaled up interface, or reduced resolution. Either way sucks, and it's not a good situation that I need to re-configure how my whole Windows setup is handled just to get this one game to display properly. Edited September 22, 2022 by Hawken.7932 1 Link to comment Share on other sites More sharing options...
Mazinger.1084 Posted September 22, 2022 Share Posted September 22, 2022 The lack of acknowledgment from ArenaNet on this issue is pretty concerning, to be honest. This is breaking a fairly important part of your game (UI) and appears to affect a significant amount of players. Why not address it head-on and let the players know you're looking into this? It seems to me that recent changes to how your UI is rendered is the culprit... so maybe revert these changes while you figure it out on your side? That players can utilize the game's UI as intended is more important than whatever "improvements" you've added here. Let's get it together already. 1 1 Link to comment Share on other sites More sharing options...
abc.4918 Posted September 22, 2022 Share Posted September 22, 2022 (edited) [Nevermind, I just need a break.] Edited September 29, 2022 by abc.4918 1 Link to comment Share on other sites More sharing options...
Mazinger.1084 Posted September 22, 2022 Share Posted September 22, 2022 38 minutes ago, abc.4918 said: They did acknowledge it. Sept 15th, page 4 of this thread. If it was as easy as a small reversion I'm sure they would've done that already. Even if you're super cynical, this bug is surely costing them some gem store sales so it should be a priority to fix. Apologies then... I skimmed this thread and, of course, missed that post. If they're looking into it, I'm fine with that. As mentioned earlier, setting DPI scaling to normal in Windows "fixes" this at the cost of eye strain for anyone with high resolution monitors. The affect on gem store sales is a good point... I'm sure they'll fix this sooner rather than later. 1 Link to comment Share on other sites More sharing options...
Artisan Pickle.3650 Posted September 22, 2022 Share Posted September 22, 2022 6 hours ago, abc.4918 said: They did acknowledge it. Sept 15th, page 4 of this thread. If it was as easy as a small reversion I'm sure they would've done that already. Even if you're super cynical, this bug is surely costing them some gem store sales so it should be a priority to fix. Certainly "some". Hopefully significant enough to raise a flag (doubt it though). Else I fear it will be broken until the next major update. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 22, 2022 Share Posted September 22, 2022 The Devs may have run out of bandwidth. They only have so much in each release; thus, it may not be until the next release that the issue is fixed. 🤷♂️ Link to comment Share on other sites More sharing options...
Ezekiel.1985 Posted September 23, 2022 Share Posted September 23, 2022 On 9/21/2022 at 10:29 PM, KennyNi.3250 said: I have the same issue, but I change some setting in windows display to solve preview disappear issue. I change the "scale and layout" of desktop display as 100%. Setting -> Display -> Scale and layout -> 100% The "scale and layout" of desktop will influence the Equipment Preview in game. I do not change the resolution or DPI scaling setting of GW2. GW2 is still playing in 4K, and the DPI scaling is actived. If you feel the font and UI of windows desktop are too small to see. You can like me to change the desktop resolution back to 1920 x 1080 to enlarge the font and UI. Thank you for posting this. This is the fix. The unfortunate part is that this is also not tenable for me as it makes the UI ungodly tiny. But this appears to be the disconnect. The windows UI scaling and GW2's UI scaling are not playing together correctly.Bolding this post to hopefully draw some attention to it, since if this was not already known or was missed, this will go a long long ways in working on a solution. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 23, 2022 Share Posted September 23, 2022 1 hour ago, Ezekiel.1985 said: Thank you for posting this. This is the fix. The unfortunate part is that this is also not tenable for me as it makes the UI ungodly tiny. But this appears to be the disconnect. The windows UI scaling and GW2's UI scaling are not playing together correctly.Bolding this post to hopefully draw some attention to it, since if this was not already known or was missed, this will go a long long ways in working on a solution. Is that different than unchecking DPI scaling in Options? Link to comment Share on other sites More sharing options...
Gefilte.5321 Posted September 23, 2022 Share Posted September 23, 2022 Seriously guys, stop complaining. Don't you have magnifying glasses? You can get a pair for like 20$ on Amazon. ANET, this game is all about fashion hence this is a game breaking bug. You went radio silence. At least give us an update or workaround, at most. 1 Link to comment Share on other sites More sharing options...
Mirotvorac.9640 Posted September 23, 2022 Share Posted September 23, 2022 Me too have DPI scaling bug. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 23, 2022 Share Posted September 23, 2022 7 hours ago, Gefilte.5321 said: Seriously guys, stop complaining. Don't you have magnifying glasses? You can get a pair for like 20$ on Amazon. ANET, this game is all about fashion hence this is a game breaking bug. You went radio silence. At least give us an update or workaround, at most. From the Dev Tracker: Link to comment Share on other sites More sharing options...
Xephir.7635 Posted September 24, 2022 Share Posted September 24, 2022 I cant buy anything if i cant see store preview properly . Sorry no money until fix. 1 3 Link to comment Share on other sites More sharing options...
DragonHotCoffee.2401 Posted September 25, 2022 Share Posted September 25, 2022 I am also having this issue. I can't see any costume for my characters. Really sucks, stopped playing until it's fixed :( 1 Link to comment Share on other sites More sharing options...
Artisan Pickle.3650 Posted September 25, 2022 Share Posted September 25, 2022 On 9/23/2022 at 4:55 PM, Inculpatus cedo.9234 said: From the Dev Tracker: Yeah. Looking into for 11 days now. It's easily reproducible. How about a patch with a bugfix. 2 Link to comment Share on other sites More sharing options...
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